Recommend me a Vacuum

The Something Awful Forums > Discussion > Inspect Your Gadgets > Recommend me a Vacuum

Kameh: Apr 27, 2004; ~~Resident Sergio Apologist~~
CHAMPION

I just had an up/down/up experience with Dyson's customer service. I got a DC25 as a wedding gift from my parents a little more than a year ago, and I've really enjoyed it. I know it's regarded as overpriced, but it's performed well for me. Plus the sentimental value means I don't want to part with it. Two weeks ago, I came home to find my dog had taken his separation anxiety out on the hard plastic tubing on the left side of the vacuum. It's the tube that leads from the top of the canister to the ...ball thing at the bottom. So there's no suction.

Very long story short,

I was told it was covered by the first CSR,
the second CSR said it shouldn't have been, but she said it would be honored because they said it would,
it is shipped off, and the service center calls me and says it'll be $200+ to fix.
I'm confused and upset. I was told if I refuse the repair, they'd charge me $35 to ship it back.
I call and speak to a 3rd CSR who gives me the run around as best she can (3 holds of 15+ minutes each, followed by a "I'm off tomorrow, so you won't hear from me, but my manager may call you within 72 hours."
I speak to a 4th CSR who apologizes for the 3rd one, calls EVERYBODY who has spoken to me so far, listens to my recording, and says Dyson will take care of "both your vacuum and [the 3rd CSR].

I found this thread before the issue was resolved, so I was ready to get a Shark Navigator Lift-Away Pro model from BB&B with a 20% coupon. I felt a little guilty holding them to the original promise, but by the end of the ordeal, I didn't care. Now I'll get my Dyson back, I suppose.

# ¿ Dec 12, 2014 22:03

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# ¿ May 14, 2024 07:25

Kameh: Apr 27, 2004; ~~Resident Sergio Apologist~~
CHAMPION

edit: double post lol

# ¿ Dec 12, 2014 22:04

The Something Awful Forums > Discussion > Inspect Your Gadgets > Recommend me a Vacuum