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quadratic posted:Is there anything I need to know about traveling internationally with an AT&T SIM? I know with T-Mobile I had to forward all calls to voicemail before leaving the US because they'd charge you an incoming roaming minute even if you didn't answer a call. Do you need coverage or are you just not using your phone? If you're not using the phone just put it in airplane mode.
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May 22, 2013 12:20
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Beefstorm posted:All customers are eligible (after 6 months with their current phone) for an exception upgrade. Some stores use it rarely. Our store uses it all the time. Meaning partial or full upgrade? Managers can override those at my store for full upgrades as well, but it hits our budget and quite frankly most stores just aren't going to take a budget hit on a current customer. Everything is about tablets and mifis now a days.
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May 23, 2013 14:51
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Rent posted:Got 2 smartphones that say they qualify on the trade in website for $100. About to take them into an ATT store. I'm on an ANR plan, so Im not upgrading or buying anything; I just want them for my bill. Official ATT policy on the trade ins now is they just be with an upgrade or new line, so you have a low chance at it by this point. Mileage will vary, but they are closing the loopholes.
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May 24, 2013 21:19
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Today is the last day for the $100 trade in, which does now require a purchase of a device with a 2 year contract. Fun story, we had a guy come in wanting to purchase an iPad with a two trade ins (metro Pcs smartphones). But when we said sure, and this is the plan you get he balks and says he wants to buy it no plan. We of course say sorry, 2 year contract. "ok I'll just buy the iPad outright" and he pulls out two AT&T gift cards with $500 between them. Anyway, that's my story on how ATT really didn't think through the promo when they launched it.
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May 31, 2013 12:35
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Beefstorm posted:I'm so angry about this promotion. It was so useful to sell iPads, Jamboxes, and various other high end things. Then AT&T had to go and gently caress it up by advertising, "Get the hottest smartphones up to %50 off!" NO! They are already coming in for an upgrade. Let us use this tool to sell other things. The promo was always listed for May. You never know, but management on my end is saying it won't be extended past today.
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May 31, 2013 14:01
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Beefstorm posted:Well I'm just going to say that to customers so they buy iPads today. Btw, disregard what I said earlier. Now they are saying it's extended. Who knows. kmcormick9 posted:My wife and I are both eligible for upgrades on our I4s(out of contract). I have grandfathered unlimited data and she has 2gb. We are both on wifi pretty much 24/7 except when traveling, when I use my phone as a hotspot. No voodoo magic needed, you get to keep your plan how it is. AT&T corp is the best way to guarantee it, but if you want to buy from best buy call care afterwards to make sure its the same plan. So you can still upgrade no problem. If you have older iPhones most smartphones get rounded up to $100 trade in per device with an upgrade. Duckman2008 fucked around with this message at 18:26 on May 31, 2013 |
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May 31, 2013 18:23
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actionjackson posted:I was allowed to get prepaid for my iPhone, but is that because it was unlocked? I was switching back from T-Mobile. They said the data would be available on 6/21. AT&T seems to be getting more lax on what works on prepaid. I haven't had time yet to read over the new policies.
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Jun 1, 2013 19:14
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MasterSlowPoke posted:Broke the glass on my note 2 today. Where do I find the information on where to send it to get repaired? Google's not being helpful. ATT doesn't have repair centers. Try calling Samsung. Oh and hey everyone, remember when Verizon changed upgrades to a full 24 months? ATT is following suit. If you agreement expires after march 1st 2014 you will have to wait 4 to 5 more months. Can't say I'm surprised.
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Jun 8, 2013 23:47
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Beefstorm posted:I saw that. It was the worst day of my life. I can't bother to do the math, but there will be a period of 4 months where its going to be "I'm sorry, you aren't eligible yet..." and just, no opps. Right before Christmas this year too. Upgrades won't matter much for us after this summer anyway, theyre changing the structure. Fyi it seems it's already in the system, upgrades that are affected already show that their upgrade is exactly 2 years later.
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Jun 9, 2013 22:50
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obeyasia posted:What is changing so that upgrades don't matter? All rumors are that they are going to move away from having opps as part of our commission and it will be replaced by more new line focused. A recent rumor is they night increase accy payout as well to balance it out, but that is def a rumor. Revenue in upgrades is rumored to still count at least. This is for northeast ish area fyi, although I would imagine it would be leaning that way in many areas. The higher ups keep saying august.
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Jun 10, 2013 01:30
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KingKapalone posted:It doesn't seem like the mobile share plans are worth it. We're about to upgrade my mom to a smartphone on our family plan. Mobile share plans won't match up as equal if lines on your account have the $15 or $20 cheaper data plan. Also, with 4 lines or more you should really just get the 10GB plan. Anyway, certainly not for everyone, but a general point that they basically matched mobile share plans to assume everyone has a 3Gb data plan.
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Jun 12, 2013 05:47
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Vinlaen posted:Has anybody voluntarily switched off an unlimited data plan? I have customers switch from unlimited to either that plan or mobile share, just depends on what you are willing to pay. Keep in mind of course it's extra to go over 5Gb, so getting throttled on the unlimited is equivalent to that but you don't get an overage. Do what works for you basically. Just remember you can't get the plan back.
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Jun 12, 2013 13:51
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Vinlaen posted:Yeah, I don't have texting so I end up paying a couple of dollars per text but I really don't text message very often. Ok, so don't switch to mobile share. I don't see what the question is? You won't be forced off that plan in any way, so really it's just up to you if you need the legit 5Gb tethering plan. For the record, if you have a voice plan with either limited/no texting, and/or a lower data plan, almost everytime it will be less than a mobile share plan. For better or worse, mobile share is meant to pile on all features at a lower rate. You would be surprised how many plans I still see of 1400-2200 minutes. Those people should switch to mobile share. Duckman2008 fucked around with this message at 15:48 on Jun 12, 2013 |
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Jun 12, 2013 15:45
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Beefstorm posted:What does everyone think of Digital Life? My manager wants me to sell 3 this month. I couldn't help but literally laugh in his face. It's just a crazy hard sell and ATT hasn't positioned it well marketing wise. People don't walk in thinking about home security and ATT. Also, home automation is nice but not a necessity do I get s lot of "oh that's nice" and that's it. I have yet to sell 1 in two months now. My store also has yet to sell one. So it's tough to move. Comcast advertises theirs way better.
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Jun 12, 2013 21:20
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skipdogg posted:The LTE is so fast it's not frustrating to use. That's why I find myself using more data. It's not, oh, well lets wait for this lovely HSPA to load this loving page, or youtube video endlessly buffering... gently caress it I'll just wait until I get home. I've hit 40 down multiple times around Philly. It's overall very good. ATT is very big on advertising that it's LTE is faster than big red, and I've been curious whether it's a network difference or just a different number of users on each network.
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Jun 12, 2013 22:59
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bawfuls posted:Can folks (particularly AT&T employees) share their experiences with blacklisted phones? I've worked over 6 months and have yet to run into a blacklisted phone. So for what it's worth it's somewhat rare at least.
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Jun 18, 2013 20:32
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EbolaIvory posted:Why wouldnt you? I did it all the time at AT&T and I do it all the time at sprint. I can promise you some of the dudes that would have otherwise would of reported it stolen the second they walked out of the store. People are shitheads, Rather protect good customers. Maybe its not 100% successful, But im sure it prevents some of that. You're gonna be the rep that calls and activates a soon to be stolen phone anyways, Or gives that customer a new sim or whatever the case may be. You might as well make sure it dont come back on you. With liability how it is I wouldn't note an account with something like that either.
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Jun 19, 2013 00:52
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bawfuls posted:There is a simple solution that AT&T could implement itself. Things AT&T reps really won't ever want to do.
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Jun 19, 2013 05:20
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Anti-Hero posted:I have an old college acquaintance who lives in another state who has decided to treat his cellphone as his personal sounding horn for all things obnoxious. Every fleeting, obscene thought that enters his head he decides to send as a mass text to everyone on his phone list. Repeated requests to have him cease are ignored. Isn't Apple adding blocked messaging with iOS 7? If so, once September rolls around you won't have to pay anything. Although I thought care would block a specific number from call or text if you asked them. Maybe just calling it seems?
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Jun 19, 2013 21:44
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Cromlech posted:So if I got my Lumia 920 in November, had to exchange it for a busted hardware mic in March, and shattered the screen like a jackass last Saturday (luckily the Digitizer still works), there's no way to get a free exchange for it right? You should be eligible for a partial upgrade which is $450 for an iPhone 5 (or whatever nee iPhone). If you happen to have any old smartphones you can get $100 off for trading it as well (only one per purchase). Otherwise there likely is a random phone repair shop somewhere, they all mostly do iPhones but it's worth seeing if they can repair your phone. Seaborne is correct though, ATT won't make any exception upgrades anymore.
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Jun 26, 2013 14:09
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KingKapalone posted:Hmm something to consider. With the iPhone 5 being half off online and such, that kind of negates the extra profit you would get from waiting on the new one (who knows if it would completely negate, but overall.
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Jun 27, 2013 00:08
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Hdip posted:So that 50% off smartphone promotion says I have to trade in my old smart phone. I have two beat up sprint evo 3d's currently. Would they qualify for the promotion even though the bezels are falling off? You don't have to trade in via online purchases but you can get a $100 in store trade in at most ATT corp stores (most are not yet picky about wear and tear, mileage may vary). If someone buys online I will still honor the trade in towards accys in store, you can call a store and ask (that is a store discretion).
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Jun 27, 2013 14:02
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Beefstorm posted:No you are not. It's stupid. All it does is hurt us in stores. Could be worse. You could be one of the positions getting cut (hooray for restructures).
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Jun 27, 2013 19:54
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OnceIWasAnOstrich posted:I'm on an old family plan that still has A-List on all of the lines. I want to upgrade from an iPhone 4S. Whichever phone I choose I have to change my data plan to an LTE version, which is apparently enough to kill the A-list feature on the account according to the website. Is upgrading a phone actually going to remove A-list, or can I get someone to keep it since I am not changing the voice plan and am not even really changing the data plan? Just curious, do you have unlimited texting? Because if so, you would have unlimited calling to any mobile number, which kind of makes A list a bit less necessary. I rarely get A List anymore, so i am not sure otherwise.
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Jul 9, 2013 02:13
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OnceIWasAnOstrich posted:I'm on an old family plan that still has A-List on all of the lines. I want to upgrade from an iPhone 4S. Whichever phone I choose I have to change my data plan to an LTE version, which is apparently enough to kill the A-list feature on the account according to the website. Is upgrading a phone actually going to remove A-list, or can I get someone to keep it since I am not changing the voice plan and am not even really changing the data plan? Check Best Buy, they might still be selling the phone for $150. Otherwise, order through amazon at your own risk, and store reps def would just tell you you are SOL if you lose unlimited data because of Amazon. And yeah, you might lose A list but you have unlimited cell phone calling so that should be fine. Oh, and if you aren't the account holder make sure you are listed as an authorized user before you go into an ATT store, we can't look up anything if you aren't listed as authorized to make changes.
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Jul 9, 2013 05:03
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hackedaccount posted:A little help for a cell phone idiot please. Yeah, it's ATT exclusive so I doubt it would be worth it. May I recommend a Galaxy S4 with a lifeproof case (assuming they make those).
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Jul 11, 2013 20:10
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I provably sgouldnt cause the thread to have a long debate over it, but if any ATT reps here are interested in having a good Google hangouts chat on the current changes at ATT, PM me your gmail.
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Jul 14, 2013 06:41
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Ozmodiar posted:Current changes at AT&T? Huge change in commission. In a nutshell employees starting next month only get paid for revenue increases. Ex 1: Someone upgrades, same plan, buys no accessories: I make like $0.50. Ex 2: customer upgrades, adds xx plan for $10, a case and a Beats by Dr Dre Pillbox. I make a bajillion dollars. I can't bitch now though, I am now the only person in my store to sell a Digital Life Home Security system (the pressure to sell the things is crazy). I'm untouchable for at least 2 months. Anyway, sorry about the derail. Honestly people will live with the pay changes, just a lot of drama.
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Jul 15, 2013 02:00
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Beefstorm posted:I do understand lowering the pay on example one...but it shouldn't be like, 50 cents. Sometimes we are saving opps. Amen to that, but I doubt higher ups care. There are a whole bunch of people that literally won't do anything for us. For better or worse.
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Jul 15, 2013 02:07
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KingKapalone posted:Can I just call someone then? Probably that's fine.
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Jul 15, 2013 13:58
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Oh.... http://www.theverge.com/2013/7/16/4528404/att-next-phone-upgrade-plans-a-huge-ripoff The confusion these plans will cause will be so much fun to work with. On another note, I enjoy the irony that TMobile launches a big goal of "let's get rid of contracts" and the end result 6 months later is that 3 of the 4 carriers, including TMo, are starting programs to allow customers renew their contract every 6 months. Basically, contracts just aren't going away in America because Americans are horrified of paying more than $199 for a phone (or for many, more than $0.99).
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Jul 16, 2013 20:23
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Don Lapre posted:You dont have to get a contract on any of the carriers as far as i know. Except that for any of the payment plans you are immediately liable for the amount remaining if you cancel before the end of it. And they all def still run credit checks to qualify who can get the plans/promotions. If I'm missing something let me know, but to my eyes they are just changing around words that still up to the definition of "contract."
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Jul 16, 2013 20:56
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Fyi the AT&T $100 trade in is getting killed July 25 (likely due to the new Next programs). Quite a bummer, so anyone looking to upgrade now is the time.
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Jul 18, 2013 19:26
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EbolaIvory posted:Att will auto provision data. No idea which plan these days. But my guess is which ever is the small one. I'm pretty sure on the nation plans (non mobile share) it provisions the 3GB plan because it's just a lot safer than the 300MB plan, especially for an auto provision where there customer might not be aware of the details.
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Jul 22, 2013 11:55
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Lblitzer posted:Not only is the 300mb an incredibly bad deal but it's a huge cash cow because people can go through that in just a couple days if they're not careful, only to be charged another $15 for 300mb more of data. I would have a hard time believing that AT&T wouldn't want to cash in on that. To be fair, the company isn't stupid, and the flip side to it is that people burn through it fast, call up and just get the overages credited anyway. Far as I can tell they prefer people on the 3GB plan because it's a guaranteed extra $10 a month. That's what they strongly encourage us to tell people to get anyway.
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Jul 23, 2013 11:22
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myron cope posted:I'm not sure exactly what it is (he said it cost $79, not that it matters), but it's definitely Android. I used it myself. He's hung up on the fact that 1) the last one didn't get a data plan added. I'm saying that was a mistake, and probably should have had a data plan added. and 2) that the box/manual doesn't say it needs a data plan Yeah, for better or worse the rules apply to him whether he wants them to or not, and something silly like a rule not being on the box won't fly. He got the Ascend II most likely, I think that's the one selling at that price. Either way, it's a piece of poo poo phone and does require data. Basically, you should get a divorce, or murder her father. There can only be one.
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Jul 24, 2013 11:56
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corkskroo posted:The point is I have a feeling it can't be unlocked unless it's been activated for 90 days, I think. It sounds like it won't work... or are they just saying that? That's the question I guess... They are saying they won'y give you an unlock.
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Jul 26, 2013 02:57
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corkskroo posted:Right. I'm sorry, maybe I'm thick but are they saying THEY won't GIVE me an unlock or that an unlock CANNOT work? Ie, if the ebay people give me one will it work? Or is the whole ebay thing based on someone basically going and doing the exact same thing that I just tried to do? If you get a code off eBay it should unlock it. Never a guarantee, but eBay has purchase protection so I'd say it's a pretty safe way to go.
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Jul 26, 2013 12:34
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SirSigma posted:And all the phones were working except for the Blackberry Z10, which seemed to be dying of poor sales and no one wanting it. Fixed.
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Jul 28, 2013 23:04
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Yoda posted:So a question regarding upgrades and Next, the fine print says you are not eligible for next until you are eligible for a standard upgrade, and standard upgrades are no longer being offered until 24 months, correct? I ask because the only reason I'm still with ATT is because I've received upgrades at 18 months, my last one being in august of last year, and if I have to wait until my contract expires to be eligible for any substantial upgrade (thus no etf) I'll be cancelling for sure. Looks like you will be cancelling, if you upgraded a year ago you will have to wait the full 24 months.
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Jul 29, 2013 01:58
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