SeaborneClink posted:

AT&T has not yet followed Verizon in forcing people off unlimited when they upgrade, although I would expect it to happen within the next 12 months. You'll be fine.

booshi posted:

Two weeks ago I upgraded from an iPhone 5 (having been on an iPhone since the 3G) to a Galaxy S4. Data plan didn't change (grandfathered iPhone unlimited).

Duckman2008 posted:

ATT doesn't have repair centers. Try calling Samsung.


Oh and hey everyone, remember when Verizon changed upgrades to a full 24 months? ATT is following suit. If you agreement expires after march 1st 2014 you will have to wait 4 to 5 more months. Can't say I'm surprised.

Duckman2008 posted:

Right before Christmas this year too. Upgrades won't matter much for us after this summer anyway, theyre changing the structure.

Fyi it seems it's already in the system, upgrades that are affected already show that their upgrade is exactly 2 years later.

Duckman2008 posted:

All rumors are that they are going to move away from having opps as part of our commission and it will be replaced by more new line focused. A recent rumor is they night increase accy payout as well to balance it out, but that is def a rumor. Revenue in upgrades is rumored to still count at least.

This is for northeast ish area fyi, although I would imagine it would be leaning that way in many areas. The higher ups keep saying august.

AppleCobbler posted:

Now, I'm not trying to be an internet tough guy, but how do you not respond with violence there? I bartended for a few years and a couple of times people got like that and I reacted by shoving and once grabbed a guy by the throat and physically moved him out the door. I realize it's not the same environment but I feel like at that point, you've been as nice as possible and explained things fully, and he goes out of his way to belittle you and then threatens you AND initiates contact with your face in a threatening manner? At that point, I'm amazed you were even able to think about running it by the manager via email.

Vinlaen posted:

Has anybody voluntarily switched off an unlimited data plan?

I'm using an iPhone 5 with grandfathered unlimited data, but I want to be able to tether. I did jailbreak in the past to get "free" tethering but once I hit 5 GB they throttled me to EDGE speed which is almost unusable.

So... if they throttle at 5 GB, what's the point of keeping "unlimited" data?

I'm thinking about switching to the $50/month 5 GB plan which includes tethering (because the mobile shared plan is much more expensive for me and my wife)

Vinlaen posted:

Here's what I currently have:

code:

Primary Line
=============
FamilyTalk 700 = $60.00
Data Unlimited = $30.00

Second Line
===========
FamilyTalk 700  =  $9.99
DataPlus 200 MB = $15.00

Total is $94 after 23% discount on primary line.

If I switch to the Mobile Share plan:

code:

6 GB Shared   = $90
First iPhone  = $35
Second iPhone = $35

Total is $139 after 23% discount on 6 GB price only.

So... my options are an extra $15/month for the 5 GB tethering plan, or an extra $45/month for the mobile shared plan...

Anti-Hero posted:

Check the last sentence of my first paragraph. I have, and he ignores it. He's an rear end in a top hat.

AT&T Internal Memo posted:

AT&T will waive the $36 activation fee when customers activate a new line of service.

All customers activating a new line of service between Saturday, June 22, 2013, and Sunday, June 30, 2013, can take advantage of a waived activation fee. This offer is valid on all new activations including phones, tablets, wireless home phone, USB modem, and Mobile Hotspot devices, and can be combined with any existing promotion.

FAQs
How is the activation fee waived for customers?
There is no action required. The activation fee will automatically be waived.

What will show up on customers' bill?
Customers will see a $36 Activation fee followed by a $36 Activation Fee credit on their first monthly bill.

Will the activation fee show up on the CSS?
No, the activation fee will not show up on customers’ CSS.

Is this offer available on upgrade fees as well?
No, only activation fees are eligible for this offer.

Are customers within their BRE period eligible to take advantage of this offer?
While this offer is only available between June 22, 2013, and June 30, 2013, sellers should ensure they are following The Customer Rules. Sellers should see their manager for further guidance.

Is a two-year contract required?
No, this offer is valid on any new activation.

Is there a limit to the number of waived activation fees?
Customers activating more than one line of service will receive a waived activation fee for each new line.

Are IRU/CRU/EMO activations included in this offer?
Yes, customers activating a new IRU/CRU/EMO line of service can take advantage of this offer.

KingKapalone posted:

Why even bother with the trade-in if you can just do it online and still get the 50% off? Am I misunderstanding something?

Duckman2008 posted:

Could be worse. You could be one of the positions getting cut (hooray for restructures).

OnceIWasAnOstrich posted:

I'm on an old family plan that still has A-List on all of the lines. I want to upgrade from an iPhone 4S. Whichever phone I choose I have to change my data plan to an LTE version, which is apparently enough to kill the A-list feature on the account according to the website. Is upgrading a phone actually going to remove A-list, or can I get someone to keep it since I am not changing the voice plan and am not even really changing the data plan?

edit: vvv The family plan has an $30 unlimited messaging for all lines option split over 5 lines. Not that this really matters all that much since I think the account has like 20,000 rollover minutes because of A-list, and I think I used 5 non-M2M minutes this month, but its the principal I guess, and it isn't my account.

Another question, The phone I want is $100 cheaper on Amazon than on ATT. If I upgrade through Amazon (who forces you to select a 300m/3g/5g data plan) can I get ATT to switch me back onto the unlimited plan or do I need to pay the $100 + sales tax to buy it from ATT?

Duckman2008 posted:

Oh, and if you aren't the account holder make sure you are listed as an authorized user before you go into an ATT store, we can't look up anything if you aren't listed as authorized to make changes.

Duckman2008 posted:

Huge change in commission. In a nutshell employees starting next month only get paid for revenue increases.

Ex 1: Someone upgrades, same plan, buys no accessories: I make like $0.50.

Ex 2: customer upgrades, adds xx plan for $10, a case and a Beats by Dr Dre Pillbox. I make a bajillion dollars.


I can't bitch now though, I am now the only person in my store to sell a Digital Life Home Security system (the pressure to sell the things is crazy). I'm untouchable for at least 2 months.


Anyway, sorry about the derail. Honestly people will live with the pay changes, just a lot of drama.

KingKapalone posted:

Can I just call someone then?

KingKapalone posted:

My SIM is 3 years old, so I need a new one.

quote:

On July 26, 2013, AT&T will be introducing a new program that changes the wireless industry and provides customers with more choices when it comes to getting the latest and greatest devices from AT&T. It is called AT&T Next and it is a new way to get a new device every year.
With AT&T Next, customers pay no down payment, no activation or upgrade fees and no financing fees. Customers are only responsible for sales tax at time of purchase. Consumer and IRU customers, who qualify, can now take advantage of buying a new smartphone or tablet through monthly installment payments.
For customers who recently signed a new two-year agreement, AT&T has extended the Buyer’s Remorse Policy from July 1, 2013 - August 9, 2013. The purchase date must be July 1, 2013 - July 26, 2013, and must be completed at a COR store. Customers will need to return to point of purchase to take advantage of AT&T Next before signing up at a Company Owned Retail Store.
COR Locations in the West Region (excluding Hawaii/Alaska) will launch AT&T Next early on July 18, 2013. AT&T Next will be available in Local Dealer locations at a later date.

Duckman2008 posted:

Fyi the AT&T $100 trade in is getting killed July 25 (likely due to the new Next programs). Quite a bummer, so anyone looking to upgrade now is the time.

Sticky posted:

Just a quick note. The ability to match prices is decided on a regional level. So my region does not allow any price matching of any kind. So we can't match att.com or any of the national retailers in our area.

Siroc posted:

I'm researching Uverse for my Mom. Does the service come in through the phone wire? The AT&T store said our area is already wired for fiber. Does the AT&T guy just plug it into a phone cord, make sure it works with a device, then leave?

Do they ever have any deals to decrease the $200 installation fee?

Kaluza-Klein posted:

I had an oddly quick and friendly call and the charges are gone. I am a bit shocked, but happy.

The poor guy insisted it was a mistake that can happen when you are near a border and connect to a tower in another country. I tried to explain I was definitely in the UK and not just inside some theoretical US border with the UK, but oh well. :p

SeaborneClink posted:

The Virgin Islands called, just to remind you they aren't theoretical and actually exist at $2.50/min

But seriously, glad you got it resolved painlessly!

cuedotcom posted:

So my non-goon friend wanted to share this with you AT&T goons. Welcome to Jacksonville, FL.

Gendo posted:

I'm having consistent signal problems at home. Dropped calls, no signal. If I keep (politely) complaining to support will they offer me a better deal on that Microcell?

For the cost of the device and the service I'd come out ahead breaking my contract and moving to a new carrier.

Gendo posted:

I'm actually in Scottsdale, AZ. Coverage here is great in some areas and non-existent in others.

quote:

AWWWWW poo poo SON!!!

AT&T IS OFFICIALLY BETTER THAN VERIZON!!!^{*in regards to a study completed by JD Power and Associates ranking Overall Customer Care Satisfaction}

This is in reference to this link. http://www.engadget.com/2013/08/02/jd-power-wireless-customer-care-survey/

obeyasia posted:

I like to think of it as "less awful" than Verizon.

myron cope posted:

When AT&T throttles unlimited data, do they always send a text message? My (android) app downloads are crawling recently (slow as poo poo downloads and often failing altogether) and they never have before. Although maybe it's somehow Google related? My usage so far in this cycle is ~4.3GB.

Also while trying to see how much data I've used this cycle, I saw this when I clicked on details next to my data plan:
Is this the right plan for my Nexus 4? Also, what the hell is a "Gold List"

Duckman2008 posted:

It coats money to check your voicemail. If you turn your phone on and receive a text message you are def charged for that. Data is only needed for picture messages and I would recommend leaving it off.

AT&T has an International number you can call if you need to add a lower rate to your plan (I think its in the OP).

quote:

Text messages received by a customer while roaming internationally are rated as domestic messages, The received text messages are rated according to the customers domestic messaging package. If the customer does not have a domestic messaging package, domestic PPU rates apply.

SirSigma posted:

Yeah, I'd say AT&T has done a fairly good job rolling out LTE in a timely fashion. They don't seem to have the massive head start Verizon has, but considering I switched to AT&T in April and that my market got LTE about two weeks after, I'd say they're doing quite a good job.

ADTerminal posted:

I just stumbled upon this thread by chance and couldn't help but notice the price plans in the US for phones are loving insane. Why is this?

In the UK, I pay £26 ($40 or so) monthly for an iPhone 4S, with unlimited data, texts, and 100 minutes, and there was no up front cost for my phone either.

How the gently caress do people in the US afford communication?

b0nes posted:

b0nes posted:

Is my math correct?

Rent posted:

I really need a Microcell as well, and I don't feel like begging customer service for one. They probably don't give a gently caress, since I'm on ANR.

Is it pretty simple to buy a used microcell? I see some going for about $50-80

Avalanche posted:

So I have a weird network issue.

A few days ago my HTC One decided to constantly drop signal. It now refuses to connect to anything aside from Edge and GPRS. I thought it might be due to some kind of network outage, but it is now day 4 and I am not so sure. What will happen is the phone will constantly switch between 'E' and 'G', and will often drop a signal completely for 5-10min when the data connection is used at all.

I used to have perfect reception and no issues connecting or using 4G lte.

What might be causing this? ATT network? Busted phone? Busted sim card?

b0nes posted:

I ended up getting one for $100. Not free, but certainly cheaper than the $200 they were gonna charge me.
Edit: Actually they will give me a $100 credit on my account after I purchase one for $200 in store.

bigtom posted:

Just got a Myfi Liberate to use while Sprint fixes their awful network. Very happy so far - device arrived a day before it was supposed do. Working great out of the box with LTE coverage great, even in indoors (beating out Verizon even) here in New Bern NC.

Would recommend AT&T to anyone at this point. Nice to use a smartphone as a smartphone again...