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Yo movax, were we closing the 'poo poo you come across daily' thread as well and combining it with this one? Or was that not the plan? Edit: grammers 
Sirotan fucked around with this message at 14:20 on Aug 13, 2013 |
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Aug 13, 2013 14:06
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| # ¿ Apr 29, 2024 11:34 |
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Swink posted:Server in the men's room.jpg? You have what it takes to work here at The Ticket Bitching Thread. I'm quite fond of this one as well:  And here's a couple other goodies from the old threads that deserve a repost:   And I really wanted to repost my tale of the spec bucket laptop for the new thread but wasn't sure if it was worthy or not. 
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Aug 14, 2013 14:12
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A bio-hazard came in....Sirotan posted:I was visiting a remote site to pick up some unusued equipment, and when I arrived I was shown a laptop sitting on a table and asked if that was why I was stopping by. Why no, I had not been informed there was any problem with a laptop. Conversation went something like this:
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Aug 14, 2013 15:13
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Hey are you here to pick up this laptop?
Oh my god.
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Dick Trauma posted:I'd forgotten about it and now that I've re-read it I remember why I wanted to forget about it. Mission accomplished.  And as a follow up, since I too work in healthcare and am also the one who takes care of all our electronics recycling, I can assure you it was disposed of properly and not sold on ebay to the highest paying fetishist or anything like that. Pinky swear.
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Aug 14, 2013 17:20
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It's taken me months/years to get to this point due to <reasons> but I can finally say that as right now today, I've reconciled every single IT asset this company has ever owned into one place. I've got about 90 assets missing, of which about half I'm 99% sure were disposed of before I even worked here, with the other half being items my coworker deployed, slapped an asset tag on, and then never bothered to document/pass the info on to me. No one in my department or Finance or anywhere else, besides me, has ever seemed to think this was important. Told my current boss, the consultant, that I had spent about 100% of my free time this week to finish off this project, and he told me he thought it was important and was glad I was doing it. Feels good man. 
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Aug 15, 2013 21:17
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KennyG posted:Lets talk asset tracking. If all you are tracking is computers/servers, PDQ Inventory is pretty great. The free version is very good if you want to try it out. Unfortunately you can't add assets manually but I think thats a feature they plan/want to add in the future.
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Aug 20, 2013 19:50
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GreenNight posted:You know what my job is right now? Upgrading 100 or so Windows XP desktops to Windows 7. No not buying them new computers, upgrading the OS to Windows 7. We're talking HP D530s desktops which are basically Pentium 4's. I just did this to a Dell GX280 and GX620 and will be delivering it to one of our sites in an hour. Win 7 32bit installed, 2gb of RAM. That's the status quo in Sirotan land. I did get approved to buy 5 whole new desktops though. Which means I can finally recycle the remaining Dimension 4600's that I would have needed to deploy if someone's computer died. Inspector_71 posted:Could you link me to the one you use? I couldn't find one that worked. This is what you want: http://en.sourceforge.jp/projects/sfnet_sipe/releases/
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Aug 21, 2013 18:01
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I think maybe 4 of our 18 locations have desktops with more than one core. 
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Aug 21, 2013 18:23
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Drove to one of our sites to replace the batteries in a rack-mounted UPS that had been beeping for a while. Pulled out the old, plugged in the new... *zap* goes the UPS taking down their network/phones. Forgot my cell in my office so couldn't call my coworker to troubleshoot, so I ran around like a headless chicken looking for the circuit breakers and some spare power strips to daisy-chain the whole thing until we can replace it tomorrow. Driving back to my office, I wanted to hit up a car wash and forgot about the horrendous construction at a nearby intersection, causing me to have to detour about 3 miles just to drive 100ft. Car washed, got back to office and checked the weather to see a massive thunderstorm an hour away. 
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Aug 22, 2013 21:25
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A ticket came in. To my personal email address. From a user who has not been with my company for more than a year.  Edit: ok here's the ticket quote:Hi stranger! Hope all is well. I'm having a computer issue. Everytime I try to attach something to an email, whether I'm using Explorer or Firefox, my gmail account or my umich account, the internet shuts down. Any ideas?  The entire internet shuts down!
Sirotan fucked around with this message at 20:55 on Aug 26, 2013 |
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Aug 26, 2013 20:52
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I tried to send in a ticket.... But when I hit submit, I get an angry red message that says: "Description must have at least 0 and no more than 256 characters."  It's like the Twitter version of tech support. I then spent 5min trying to paraphrase my problem and troubleshooting steps I'd already taken into their dumb form.quote:IT NO WORK U PLZ FIX #THX
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Sep 3, 2013 18:30
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Kyrosiris posted:And it's not like a subject/body style system? You just have 256 characters period, end of story? Holy crap. Yepppp  Apparently you can also submit a ticket with no information whatsoever! Dell
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Sep 3, 2013 20:16
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I....I still use Winamp.
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Sep 5, 2013 19:08
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The Expensive Hi-Fi skin is where it's at you guys.  Spermy Smurf posted:Cant find the "poo poo that pisses you off" thread, so posting here. We have about 30 of them we purchased 1.5yrs ago and have replaced the power supplies on 95% of them at this point, some have been replaced more than once.
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Sep 5, 2013 21:13
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A new temp started today, she is working in HR. The HR director filled out the IT request form for her. Of course it wasn't until after I had created all her accounts and she is sitting in orientation that we learn the HR director didn't spell the woman's name correctly on the form.  Also today I got in some parts ordered off ebay. We have a couple laptops, small tablets used in the clinics. Cost: <$450/ea. I had two with broken lid hinges, sent them in for repair and was quoted ~$200 to fix each one. Balked long enough that they were sent back to me still broken. Decided to just buy some parts on ebay for less than half the repair cost and take a chance. When I got one of the laptops open I discovered that there wasn't actually anything broken; a couple screws that keep the (poorly designed) hinge assembly together had simply disappeared, probably got loose and then unscrewed themselves. They weren't anywhere in the base so  where they went. I took two screws from one of the replacement parts I bought and swapped them over, bam fixed in 3 seconds. The other laptop was even more infuriating, the screws were still there just needed to be tightened.So gently caress you Asus, you didn't even open the laptops up to inspect them before quoting me $400 in repair costs, and probably once I gave you the money you wouldn't have admitted you overcharged me either. At least today being a Monday was balanced out by coming into work and finding a VP bought me a nice tin of tea for saving his rear end on something important last week. 
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Sep 9, 2013 20:25
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J posted:Shopping for laptops is pissing me off. I've been tasked with buying a kickass laptop for a C level. It's gotta look nice for presentations, have "a big screen for watching movies on" and also have a touchscreen, on a ~$1200-$1500ish budget. I'm really not sure why it has to have a touchscreen, and the touchscreen requirement is throwing a goddamn monkey wrench into this process. Having a touchscreen steers everything into the sleeker, lighter, more portable (read: smaller screen) type of laptop which isn't what I want here. Every time I try a different manufacturer's laptop customizer I find myself unable to really put together the mix of options that I want. Typically it's not being able to put a goddamn SSD in the thing. Some of them seem to have some type of traditional hard drive + SSD cache option. Now I've never tried a laptop with an SSD cache like that - does it boot up fast like it would on a SSD? That's really what I care about. We have a few Dell Latitude E6430's with touchscreens (they used to be standard for some reason and we got them for free?? I'm not even sure) that were around $1100. Dunno if thats shiny enough for your C-level but I'm sure they sell them with SSDs or you could put one in yourself. For that price we get a 14" screen, middle of the road i5, 320gb HD.
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Sep 10, 2013 17:43
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It's kind of pathetic that I can instantly recognize that it's an HP 2430. Also: http://www.irongeek.com/i.php?page=security/jetdirecthack
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Sep 13, 2013 16:55
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It's 2013 and number lock still befuddles people.
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Sep 18, 2013 16:19
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Paladine_PSoT posted:I've requested a quote for goon USB bottle openers. Who wants to throw down and have a wild drunk IT goon secret Santa party this year? Did you really request a quote? Because I want one of these, so bad.
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Sep 20, 2013 20:45
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Whoa, only need 25 minimum? Awesome. What about something with the grenade to denote the IT postin' crew?
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Sep 20, 2013 21:06
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Our software/patching management box has been down for 3 weeks ever since I upgraded it to the latest firmware. On my umpteenth webex session with a tech we are looking at some logs on a test machine. The domain account we use for authenticating is listed in the logs. Along with the password. In plain text. "Oh I thought we caught that bug a while ago. Sorry." 
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Sep 23, 2013 21:04
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incoherent posted:Wasn't there a poor goon who bought stuff for the company on his credit card and got reimbursed? You're thinking of blackswordca, who wasn't getting reimbursed. I buy poo poo for work off Amazon all the time with my personal Amazon card, with my boss' blessing. I then get reimbursed by check when I submit my monthly expense report. If they're not going to get the rewards points, why should I let them go to waste? 
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Sep 27, 2013 02:47
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Too many tickets came in...the poor man is clearly traumatized. 'Tis a sad fate we must face.
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Sep 28, 2013 18:59
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MJP posted:Scary stuff, though, during the last IT department meeting, the CTO made mention about "some other exciting Websense products, which apparently let us read https packets - so we'll be able to know more or less everything and anything that goes on, even on personal accounts in case people are looking for jobs during the day." Honestly, if you are using work time and work computer to look for a new job, you're really loving dumb. We had some people here browsing Monster.com and the like so much on the clock that we had to start blocking anything job-search related. I have no idea if their supervisors found out about this but since someone asked us to put in the block, I would assume so. I'm posting this at work so I'm obviously fine with people doing some personal internet stuff on their work computers if it's slow or you need a break or w/e but don't job search at your job ffs.
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Oct 16, 2013 17:10
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SEKCobra posted:It's no ones business which sites an employee goes to, even if he's sucking up bandwidth you simply block the site and don't go checking on who is doing it. At least that's my ethics, and the law in my country. A lot of IT don't follow it because HR wants a report on something and they don't have the balls to say "No. That is illegal.". I don't know if you guys have any sort of law like this, but we do. By that logic is it ok for people to look at porn on company time and on a company computer? What about gambling? Or using company resources (time, computers) for personal projects? I can think of plenty examples that are probably legal, and highly inappropriate. Much like looking for a new job on company time. As far as I know there are no laws governing this in the US. My company's policy is that personal computer/internet use should only be done on personal time (ie, breaks). I would guess 100% of the time that policy is not followed, nor is it really enforced on our end. We did block streaming media recently due, but that was more due to the considerable chunk of bandwidth it was taking up than how appropriate it was for our users to be accessing it on company time.
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Oct 16, 2013 17:27
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SEKCobra posted:What do I care if he places his bets in his break via the PC? Could do it via phone as well. It being used outside of breaks is a separate issue. Porn usually goes hand in hand with jacking off, which is obviously extreme misbehavior. And watching porn also doesn't exactly help the image of the company. But honestly, what does it matter to me if Jake from accounting checks his bank account or looks at attractive women in his break? As long as he's not jacking it and not exposing others to it, I couldn't give less fucks. I am not big brother and I don't want to be. I feel like it is no one's business to tell people what they can look at or not. If you really think trying everything to stop people from doing private stuff on their work PC, GJ demotivating your employees. They'll just use their phone or find some other way to occupy themselves during downtime they might have. It is the most retarded thing to try and artificially fill downtime, and I will never get tired of telling people to stop doing it. I'm glad to see your probation did not stop you from continuing to argue with me. Maybe you should read my posts again, where I said I didn't really care what people did on their downtime, but that (in my opinion) I found certain activities to be inappropriate to be done at work or on work computers (like job hunting, or looking at porn). Inappropriate is not synonymous with illegal. And as a counterpoint, my now ex-manager managed to get his work laptop totally hosed up by browsing porn on it via some unsecured wifi at a coffee shop while he was on his lunch break. Had to reformat the entire thing to get rid of the malware/ransomware. It's a good thing PHI wasn't leaked because of it (we hope, anyway). He was not disciplined for this, and gently caress, I was the one who had to reformat his laptop. Not only was it an inappropriate thing to do on his work machine, it could have also opened us up to liability or HIPAA violations. Edit: Honestly, I shouldn't have to debate why looking at porn at work is a really dumb idea. Also, loving gross. Maybe its hard to imagine for the majority of this thread but being a woman in IT and having a male manager who I know is looking at porn every chance he gets (at work!) is pretty loving weird and awkward for me. Luckily he is now my ex-manager. Sirotan fucked around with this message at 14:33 on Oct 18, 2013 |
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Oct 18, 2013 14:23
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rolleyes posted:My point around this scenario was that yes it's gross and definitely shouldn't be going on, and should be reported if found rather than relying on a technical solution to a people problem (although as pointed out, the technical solution is needed to stop a technical problem - the malware). I did tell his boss yes, but nothing came of it. He eventually left the job himself one day when he decided he didn't care for it. Of course this was a week or two after being sent to a ~$3k training session.
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Oct 18, 2013 14:40
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Khisanth Magus posted:I do wonder how all the "uncomfortable around someone watching porn" people would handle living some place like Japan where it seemed like regular newspapers have a porn section and said papers get read on the trains all the time. I don't know, maybe my time living there just kind of changed how I view such things. I've lived and worked in Japan and have had plenty of people sitting next to me on a train looking at porn. It's a completely different situation are really has no relevance to whether viewing porn at work is appropriate or not. And I do nothing, they're not my boss and aren't bothering me.
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Oct 18, 2013 15:57
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Acid Reflux posted:Sort of a cross-thread thing by now, but poo poo that's not pissing me off today: catching up on this thread, and seeing Lum and Sirotan being the only two people who ever seem to be able to spell "HIPAA" correctly. Thank you, ladies. Hah, after a long and lovely day dealing with printers (gently caress printers), I needed that laugh. 
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Oct 19, 2013 02:59
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stevewm posted:User forgot Google Apps password, for the 4th time... since last Thursday. I was going to say that this is where you suggest they use KeyPass or some other password safe but trusting them to remember the master password would probably be too much for them.
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Oct 28, 2013 21:17
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Jesus loving christ. Just yesterday I sent out two emails to the entire company cautioning them not to click on links or attachments they might get in their email that looks suspicious. Less than 24 hours later I get *2* emails forwarded from the CEO complaining she can't open an email with an attachment, subject "See what i uploaded for you!!!", and a link to http://totallyobvioussmalwaresite.tk. The first one she even got a rejection email citing 'spam', and still tried to open it.
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Oct 29, 2013 18:17
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ConfusedUs posted:Enjoy your future cryptolocker infestation. We're good on backups, my email yesterday was basically saying "hey guys there is this new virus going around, we're protected but here's what you can do to help minimize risk". Luckily this incident just turned out to be a phishing attempt (that the CEO gave out her Google username/pass to  ), but goddamn, I guess I'm impressed that we haven't been infected already.On the upside, I have had a bunch of people emailing me asking questions and saying they learned a few things from my email, so at least a few of my users read and digested the information.
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Oct 29, 2013 19:28
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A user decided to clean their laptop keyboard. They did not have any canned air on hand and so they decided to start ripping keys off the keyboard to get at the gunk hiding within. Then they couldn't figure out how to get the keys back on, so I got to drive an hour to swap it out with another laptop because THIS IS AFFECTING PRODUCTION and of course this week we have this agency-wide re-accreditation thing going on and omg we need a working laptop in case the auditors see it.
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Nov 5, 2013 21:29
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blackswordca posted:there is an official Internet Explorer anime short from Microsoft.  Microsoft's market share must suck in Japan or something because I've also seen this: https://www.youtube.com/watch?v=wMnTlFKHKws
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Nov 7, 2013 23:53
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Day one of the Great Print Server Migration started today, about as well as you might expect. I only had to physically drive to two sites to touch printers I couldn't remotely re-address and my scheduled email to users that was supposed to go out at 7am was mistakenly set to 7pm. Then a VP called me just to critique the email I sent out because she was worried a group of users (that didn't include her) might be confused by one line of the instructions. Of course I've been the only one working on getting this setup over the past two weeks, I'm getting so stressed out about it that I've been dreaming about printers for the last week straight. 4 of 18 sites done so far.
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Nov 11, 2013 16:54
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I write 0's to all my to-be-disposed of drives then take them apart to harvest the platters and magnets. The magnets are super useful at work, at home, and given to friends and family, and the platters make for a rad art installation. I've got a pile of about 60 platters now I might put on a wall when I move into my new place this week. So shiny. 
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Nov 14, 2013 01:27
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On the subject of autocomplete, a voicemail came in from someone with the same name as one of our employees. Some months back our employee was a moron and gave out her own personal email address wrong to a bunch of people. Then those people started emailing work email to that address, and the recipient emailed them back and told them to stop. Eventually it got back to me and I just blocked that address as a recipient altogether in our firewall, and instructed our employees how to remove her from their contacts AND the Outlook autocomplete. Until today when this person actually called in to complain that she is still receiving email from us. I see a dozen emails from our (obviously incapable of following through) employees but they've all been blocked. Somehow she is still getting email from us. But I have no idea how?  I was thinking of just deleting the .nk2 file remotely from these people's computers and letting them suffer the consequences but I can't do it if they have Outlook running...
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Nov 15, 2013 16:31
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EAT THE EGGS RICOLA posted:Set up a rule to block the email and auto-reply reply telling them that they're dumb. Good idea, I'm going to do exactly that.
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Nov 15, 2013 17:01
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Sirotan posted:On the subject of autocomplete, a voicemail came in from someone with the same name as one of our employees. Some months back our employee was a moron and gave out her own personal email address wrong to a bunch of people. Then those people started emailing work email to that address, and the recipient emailed them back and told them to stop. Eventually it got back to me and I just blocked that address as a recipient altogether in our firewall, and instructed our employees how to remove her from their contacts AND the Outlook autocomplete. As a follow up to this, because I always forget and figure it might remind someone else too, I had blocked firstname.lastname@gmail.com in our firewall, but forgot that while Gmail treats it the same as firstnamelastname@gmail.com, our firewall does not. 
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Nov 19, 2013 21:53
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| # ¿ Apr 29, 2024 11:34 |
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I don't have a space heater.  However there are way too many people in my org who use them. (Yes, it's mostly women.) They're against the rules and against fire code but I can't get anyone with authority to actually give a drat. When we have fire inspections, we go around making people hide the drat things. And yes, people trip circuit beakers with them all the time. 
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Dec 3, 2013 00:12
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