Sickening posted:

Support making up poo poo is half the job.

Daylen Drazzi posted:

I'm worried about the new guy hacking it - we had patching to do today (his first - he got his cherry popped!) and at 3:30 pm on the dot he logs out of his computer and puts on his jacket. I knew what he was doing, but I played dumb and asked if he was going outside for a smoke. He looks at me like I'm a nutcase and says he's heading to an appointment he has at 4pm.

"Oh? You finished patching?"

"I'll do that tomorrow."

I shook my head and told him that we have other patching to do tomorrow, and the day after that, and we don't leave until the day's patching is complete. His response? "But I've got an appointment."

This starts to piss me off, since I told him the first week that we don't leave until we finish patching, even if it means staying late. I'm very certain our team lead told him the same thing. I wasn't about to do his poo poo and mine, so I told him to sweet talk to the second shift guys and see if one of them would be willing to finish things off for him, otherwise he could take off his coat and get back to patching. Fortunately for him the second shift guys take pity and agree to finish his patching.

I'm trying hard to not get annoyed by all the hand-holding this guy needs - when I started the job I had almost no help from anyone and just muddled my way through things and figured that poo poo out on my own by reading our process documents. I would ask questions from time to time (I was afraid to ask too many questions for fear that it would reveal that I was terminally incompetent), but for most of it I had to learn as I went. I'm beginning to think that my explaining things and showing him how to do the work is not doing the new guy any favors. Maybe I just need to let him figure this poo poo out on his own and tell him where the process documents are and concentrate on my work. I have a feeling, however, that no matter what I do it's going to come back and bite me in the rear end.

dino. posted:

That's the stockholm syndrome of terrible jobs. You have poo poo rules, and don't notice that they're poo poo until someone else points it out. Why wouldn't PM take over the patches? It shouldn't be that hard to say, "Hey, keep going on these fuckers, they're _____% done".

blackswordca posted:

So a developer pulled me into his office.

Blackswordca! Why isn't Visual Studio 2012 installed on this workstation, I need it!
I installed it myself, its on there.
No its not, I cant find it!
*clicks start button and clicks on the folder marked "Visual Studio 2012"*

Then there was the awkward silence.

Javid posted:

^ that, I will push back against a script that has nothing to do with the actual problem but a tech with a clue gets substantially more trust.

myron cope posted:

We got two tickets in a row from a store:



Sometimes people submit music issues as facilities requests instead of to us, but we don't usually get them the other way around. This guy isn't new. It's not like it's way less effort to submit a ticket instead of facilities request, either. They're like the same thing. Just...

myron cope posted:

We aren't in any kind of trouble over it (especially not me, since I just started in mid-November), it's just a policy change going forward.

Three months from now if it's still happening, I could see it being an issue for us. I'm just going to ticket everything no matter how dumb it is.

Thanks Internet posted:

Didn't stop my coworker from buying an Alienware laptop for his primary machine.

semiavrage posted:

Today I got an email that stated, and this is a direct quote, that we were to "...return the cases, as they are not feminine and accessible enough." The title of the email was "Important Color Issue RE: Macbooks."

Sirotan posted:

At work once I had one earbud in to listen to music while working (leaving the other ear open to hear the phone) when I started feeling this...movement. Took out my earbud and started scratching my ear, and managed to pull a live ant out of it. It had apparently crawled into the earbud in my (completely clean, no food in sight) drawer before I stuck it in my ear.

Apex Rogers posted:

I'm wondering myself how you can wash your hair and somehow miss having a beetle in there. I don't really buy being "tangled up in [the] roots" as a valid reason; if you properly washed your hair you would have found it.

Cojawfee posted:

I also need clarification on that. I've had two outside cats. Neither of them ever brought beetles in. And if they did, they never ended up in the bed. You sound like a goony gently caress if you sleep in a bed full of beetles and washing your hair in the morning doesn't remove them.

Knormal posted:

Is this their attempt at typing out some kind of tone, or are they just racist and putting in tickets like "When I call China all I hear is 'ching chong ching'"? Because the second one's more of a personal problem.

Lum posted:

Sup fellow resident of Wales

Not been too bad where I am, lost power a couple of time last week, and tonight has had a couple of dropouts just long enough to flicker the lights but nothing major, though our home PCs, router and cordless phones are on UPSes.

The crosswinds are somewhat sketchy on the motorways, even before you get near the bridge, means everyone is driving in terrified panic mode.

rolleyes posted:

Well the area where the bridge is had a red warning out, which means winds of 80mph plus. On that bridge, because of the prevailing wind direction, that would be an 80mph crosswind.

I know we don't get big impressive hurricanes like you guys but I'd still rather stay clear of that sort of situation.

Che Delilas posted:

You mean tomorrow. You'll only be doing your hours worth tomorrow.

Bohemian Cowabunga posted:

This matter is urgent

* Reply within literally 3 minutes. User has not responded for 3 days now. *

AlternateAccount posted:

I work in a cave complex and we have an old unused office on the far side of the thing. It's got a couch in it. If you go in there and shut the door, it's freakishly dark and scary quiet. I definitely will go in there and take a 15-20 minute snoozy on days when I am just not getting my poo poo together or after smashing my face into a problem for 2-3 hours.
My boss is the one that told me about it and invited me to use it.

Roargasm posted:

I'm really wary of any kind of open naptime or "fun in the workplace" policy because it just gives them a convenient excuse to make you practically live at work. Facebook campus is full of games, bands, food, and fun things but gently caress you if you're leaving before 8pm. If it's a normal 9-5 and you can do this stuff, then your boss's boss needs to get his poo poo together because it's not that hard to go 100% for 8 hours

AlternateAccount posted:

Same boss also said, "I don't care when you come in or really how many hours you work. 20 or 40, no difference as long as you meet your responsibilities. If you take a day off, just tell me. I don't care why or what the reasoning is, you're not asking for my approval. Just keep me informed."

Lum posted:

The Cubelodyte posted:

A ticket just came in… and then a few more… and they promptly disappeared from the queue. Because they all got taken. My group is FINALLY staffed well enough not only to handle the daily user support load but actually start moving forward on long-delayed projects.

_{I've probably just jinxed us by being happy about it.}

Agrikk posted:

It's all about the power of negotiation, folks.

AlternateAccount posted:

Yeah, what an entitled dick. Between insurance, gas, the actual purchase and maintenance, it costs something like 40-50c/mile to keep a car on the road. He's getting a goddamn bargain.

Erwin posted:

You seem to think his time is worthless. Perhaps he doesn't want to keep adding 20 minutes to his commute so he upped the cost to make it worthwhile.

ZetsurinPower posted:

graveyard shift helpdesk guy gets over 100 tickets last night for the same issue and doesn't think to notify anyone. We only discovered it when reviewing metrics for our morning operations meeting.

maybe after 150 tickets he would have thought to himself "a pattern is emerging!"

GreenNight posted:

I don't mind coworkers in IT who stagnate, it beats training new people all the time and it allows me to take better positions.

Dr. Arbitrary posted:

This is the reason I'm studying virtualization like my life depends on it. Right now, you occasionally need a lot of manpower to handle things like replacing hundreds of computers. If you replace those computers with thin clients, it'll be harder to justify some of those jobs.

I think a lot of people won't even see it coming.

rob_squared posted:

This is kind of late, but I had the same situation years ago, and the request for staggered lunches only made sense because it was front like phone support and was customer facing. It's pretty sad that people outside your dept couldn't realize there's a difference.

Variable 5 posted:

Post on GBS. Reader beware.

Lightning Jim posted:

That looks fun; glad I'm not working in KACE.

Content:
In with the pattern for calling IT for everything, I have had received calls with questions that are clearly sales related, such as a status of an order. I even had one guy actually call sales, but then go routed to tech support by that sales rep for us to help him.

JohnnyCanuck posted:

Well, I did it. I'm now the new helldesk team lead.
" "

...what have I done?

Exit Strategy posted:

In a previous job, I kept a notebook. A paper one. With date and time of the favor in question, how long it took me, and how annoyed I was at having to do it. I had the person sign. Then later, I made sure to call all of them in.

KoRMaK posted:

Just don't be goony and wear a top hot while having them do it. Be more like the cool devil, like a sales guy. "Yea just sign here. Nah don't worry about that, it's all I had laying around to write with. No thats not blood, you wierdo haha why would you think that. Yea just sign there, it's fine."

A la Ray Wise in Reaper or Farmed and Dangerous

KoRMaK posted:

Nah some good fun stuff comes out of it.