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I've handed out how-to documents with screenshots, and had pretty good success with getting people to read and follow them. Basically, keep the words short & sweet, make the pictures clear, and don't go beyond 2 pages per guide if you can help it.
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Dec 1, 2014 18:50
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Mo_Steel posted:It took everything in me not to respond with "Wake it up" or "Try Breathe Right strips." When one user at a client I was visiting mentioned that her mouse was missing, I advised her to check at home, check her bags, and bring in the cat for questioning.
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Feb 3, 2015 03:37
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MJP posted:This is a weird one. Only MS Word .doc files - as in .doc, the 97-2003 compatibility version - when double-clicked to open from a network share, any network share, on our 2012 R2 file server will cause the Word splash to come up, and trying to navigate to other network shares on the same server causes Explorer to stop responding. Eventually Word will load the file and functionality returns to normal. Is the preview pane on in Windows Explorer?
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Feb 23, 2015 21:24
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Nerdrock posted:One of the few advantages of our terrible email system (FirstClass) is the user's ability to check the history of a message, including the exact time a recipient opens it or replies. Wow, that takes me back. FirstClass was used for a few years at my college but was eventually replaced. Does it still have a habit of sending NDRs after somebody has 1,784 items in their mailbox? Oh, and is it still an open relay? For spammers to peddle their crap on the message boards?
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Mar 10, 2015 20:19
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"Hi [user], I've created the needed account and granted the requested access. Could you please test it and verify that you have everything you need, or let me know if you need any further assistance with this request?" "Thanks!"
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Mar 30, 2015 22:17
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Today is Christopher Walken's birthday. When you talk to people, do so in his voice.
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Mar 31, 2015 12:29
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Supeerme posted:Why don't you ask the Intern what online course/internship he is doing to see if they are legit? THE TOP OF THIS PAGE posted:I asked him what hes studying. Hes doing an online course in business analytics.
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Apr 29, 2015 21:36
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A ticket came in:quote:I wanted to reach out to see what type of security this computer had in European locaitons. I am worried about checking my financial information here due to the fact that the internet services have cookies.
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May 6, 2015 17:41
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Dick Trauma posted:She asks you to fix her printer. Don't be daft, Jeffrey.
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Jun 2, 2015 21:06
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The MSP I work for is onboarding a new client. Found out on a call today from the engineer that is doing their onboarding, that their old IT provider not only changed all passwords to 15+ character passwords, but also sent over all intel in the form of 40+ pages of screenshots.
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Jun 10, 2015 16:28
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Crowley posted:A computer came in from a student. Somebody sat on the top edge of the lid while it was open?
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Jun 12, 2015 13:56
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per guess. Winner takes all.
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Gilok posted:"I'm sorry, Arunakrishnan takes too long to type. Your name is Toby now" "Also, from now on I shall refer to you as 'Peaches'"
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Jul 10, 2015 17:24
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QuiteEasilyDone posted:A ticket came in from a sister SaaS company support rep. Screenshot please! OwlFancier posted:Look you just figure out how to make the CPU allocation not add up to 100%. I don't care what you have to do but fix it. While you're at it, my car has these weird wheels on it, the ratio of their circumference to their diameter is 3 and then some other numbers, it should be exactly 3, please fix this ASAP I cannot drive a car with badly designed wheels. 
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Aug 21, 2015 21:24
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larchesdanrew, if you're considering moving have you looked at job openings at Blackbaud? They're in Charleston. Tech Support Engineer and Systems Engineer are listed.
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Oct 6, 2015 21:40
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I recently  into a new job. New company has a sister company, their president submitted a ticket. Outlook is very slow to load. He attached a photo:
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Oct 7, 2015 16:43
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Dick Trauma posted:
Yeah, my boss told me that's the deal (actually his OST). He's resistant to change so boss (who is the IT Director) will tell him he needs to get on 2013 with Caching Mode enabled.
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Oct 7, 2015 16:48
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Sickening posted:Jerky takes a perfectly delicious piece of meat and turns it into slightly less delicious piece of meat that takes much longer to expire. And Hulk Hogan MeatShoes (tm) makes it fun to eat!
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Oct 9, 2015 17:18
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Don't forget to show them the BatConferencing feature! (Yes, the black handset is upside down)
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Oct 21, 2015 17:21
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SunTrust Bank lays off IT staff; separation terms include being on-call for two years with no pay: http://gawker.com/bank-tells-laid-off-employees-to-remain-on-call-for-two-1738077491
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Oct 23, 2015 18:09
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larchesdanrew posted:Network problems came in. Can it survive an etherblast?
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Oct 27, 2015 22:48
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Email addresses. I prefer the firstname.lastname@company.com standard, wilford.cutlery@shsc.com rather than wcutlery@shsc.com - But my current and previous employers worked with the latter. A ticket came in for a new hire starting mid-next week in a remote office. Because of the unfortunate naming convention, her email address is going to be igay@company.com Contacting HR now to see if an exception can be granted.
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Oct 30, 2015 17:46
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https://www.youtube.com/watch?v=D5ndgzXRvWk
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Nov 2, 2015 05:11
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The amusing part of that is that I saw that strip this morning, since I get Dilbert emailed to me daily (yeah I know Scott Adams is a turd, but I like office humor). Seeing your de facto IT director clip from a newspaper instead of print from an email somehow tickles me.
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Nov 4, 2015 05:38
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Che Delilas posted:I'd just be having a fantasy of mandatory computer training for all users. The most basic, baby's-first training I could think of, because they're illiterate, right? You have to start with the basics. This is a monitor. It shows you pictures. This is a keyboard. It makes letters appear on the monitor (the thing that shows you pictures that we just talked about). It does other things too but that's for the advanced class. Push the A key on the keyboard. Did an A appear on the screen? Good! Push it again. Another A! Now what do you think will happen when you push the B key? Anyone? That's okay, with enough practice you'll be able to answer these types of questions. 
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Nov 5, 2015 18:39
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Nov 5, 2015 21:10
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Malek posted:Well there's a mental image I didn't need this morning. https://www.youtube.com/watch?v=HpGrndUKtLw
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Nov 11, 2015 16:19
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A ticket came in: Outlook is crashing An employee sent out a company-wide email, a newsletter with graphics in it. Shortly after, we started getting calls from all over reporting that Outlook was crashing. We determined that the message was causing Outlook to crash. I applied Windows & Office (2013) updates to one user's computer, rebooted, same issue. Had all affected people delete the message either in Outlook (Safe Mode), or OWA, or on their smartphones. Outlook worked normally after that. Now, to find why it only affected some people and not (for example) me.
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Nov 11, 2015 21:22
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Lynxifer posted:You might want to check out if you've installed KB3097877, apparently this is causing the issue you've outlined Thanks! Looks like a strong case for the culprit.
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Nov 11, 2015 21:48
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DrBouvenstein posted:I was then manually patching a different workstation (after denying that update) and after telling it to restart, it hung at the 'preparing to configure widows' screen for almost 20 minutes. Finally rebooted. The reissued update has fixed the Outlook crashing issue for me and several other users. However, I unboxed a brand new laptop today, and after getting all our usual software pushed onto it, ran Windows update and installed nearly everything. It sat at Step 5 of 5, Preparing to configure Windows, Do not turn off your computer for a very long time. I eventually hit the power button and it seemed to turn off, then when I turned it back on it said it had hibernated. I opted to boot fresh instead of recover from hibernate, and ran Windows update again. This time only 42 updates instead of 100ish. And reboot went fine.
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Nov 12, 2015 22:15
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Does CE have your cell number?
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Nov 20, 2015 19:44
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Just Offscreen posted:Oh you goddamn know he does. Tindeck.com is a great place to post those meltdown voicemails ;-)
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Nov 20, 2015 19:48
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The Nards Pan posted:If there was ever a time for the triumphant return of Max Headroom. http://chicagoist.com/2015/11/20/video_remembering_the_very_weird_ma.php
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Nov 20, 2015 22:49
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neogeo0823 posted:Gonna just drop this here, cause I think some of you guys might appreciate it. 
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Nov 20, 2015 22:54
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Boogalo posted:Random Missouri news station ratings triple for inexplicable reason. Mississippi :p
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Nov 21, 2015 04:47
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Nov 23, 2015 17:50
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Someone needs to write a script that refreshes this thread every XX seconds, but also plays a sound when new posts are on the page. Especially when userid=77699
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Nov 23, 2015 18:25
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larchesdanrew posted:
I can't wait!
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Nov 23, 2015 19:19
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Malachite_Dragon posted:Guys, he doesn't care about the paternity test, it doesn't matter to him. He's already said he's determined to love and raise these kids, why does it matter if they resulted from his wrigglers or the other guys? Because it could affect the outcome of his custody determination?
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Nov 24, 2015 13:34
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Feel like I'm missing all sorts of good stuff (Dick Trauma) by sticking to only this thread and not the others.
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Nov 24, 2015 16:42
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I share a large enough office with my co-worker, I'm guessing it's 12' by 20' roughly. This room is drat hot. It gets like a sauna compared to the rest of the office. The room has one vent for heat/AC and one return. We had the building maintenance guy close the damper halfway but it didn't help. There is also only one door to this room, and no windows that open. I'm seriously suggesting a portable AC unit, if we could attach the exhaust to the return pipes. But we'd need one that doesn't require us to manually empty out a bucket of water every so often, and one that isn't really loud. Any suggestions?
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Dec 1, 2015 23:44
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