- Apocron
- Dec 5, 2005
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Hey everyone. Not used to having virus/malware problems but it seems that my wife downloaded something called Genieo that has switched Chrome's default google search to Genieo search and no doubt is doing other terrible things in the background. Can anyone help me with how I should handle this problem? I don't currently have any antivirus or scanning apps.
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Jul 1, 2014 09:48
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May 11, 2024 11:51
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- numitor
- Apr 25, 2008
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My I please have that fish, sir?
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Ripped from apple forums
quote:You installed the "Genieo/InstallMac" rootkit. The product is a fraud, and the developer knowingly distributes an uninstaller that doesn't work. I suggest the tedious procedure below to disable Genieo. This procedure may leave a few small files behind, but it will permanently deactivate the rootkit (as long as you never reinstall it.)
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data. You must know how to restore from a backup even if the system becomes unbootable. If you don't know how to do that, or if you don't have any backups, stop here and ask for guidance.
Step 1
In the Applications folder, there should be an item named "Genieo". Select it and open the Finder Info window. If it shows that the Version is less than 2.0, download and install the current version from the genieo.com website. This may seem paradoxical, since the goal is to remove it, but you'll be saving yourself some trouble as well as the risk of putting the system in an unusable state.
There should be another application in the same folder named "Uninstall Genieo". After updating Genieo, if necessary, launch "Uninstall Genieo" and follow the prompts to remove the "newspaper-style home page." Restart the computer.
This step does not completely inactivate Genieo.
Step 2
Don't take this step unless you completed Step 1, including the restart, without any error messages. If you couldn't complete Step 1, stop here and ask for instructions.
Triple-click anywhere in the line below on this page to select it:
/Library/Frameworks/GenieoExtra.framework
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.
If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder should open with an item named "GenieoExtra.framework" selected. Move that item to the Trash. You'll be prompted for your administrator password.
Move each of these items to the Trash in the same way:
/Library/LaunchAgents/com.genieo.completer.update.plist
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libgenkitsa.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib
~/Library/Application Support/com.genieoinnovation.Installer
~/Library/LaunchAgents/com.genieo.completer.download.plist
~/Library/LaunchAgents/com.genieo.completer.update.plist
If there are other items with a name that includes "Genieo" or "genieo" alongside any of those listed above, move them as well. There's no need to restart after each one. Some of these items will be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
Restart and empty the Trash. Don't try to empty the Trash until you have restarted.
Step 3
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including ones called "Genieo" or "Omnibar," and any that have the word "Spigot" or "InstallMac" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Your web browser(s) should now be working, and you should be able to reset the home page and search engine. If not, stop here and post your results.
Make sure you don't repeat the mistake that led you to install this software. Chances are you got it from an Internet cesspit such as "Softonic" or "CNET Download." Never visit either of those sites again. You might also have downloaded it from an ad in a page on some other site. The ad has a large green button labeled "Download" or "Download Now" in white letters. The button is designed to confuse people who intend to download something else on the same page. If youever download a file that isn't obviously what you expected, delete it immediately.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the Genieo developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. It must be said that this failure of oversight is inexcusable and has seriously compromised the value of Gatekeeper and the Developer ID program. You cannot rely on Gatekeeper alone to protect you from harmful software.
Finally, be forewarned that when Genieo is mentioned on this site, the developer sometimes shows up under the name "Genieo support." If that happens, don't believe anything he says, but feel free to tell him what you think of his scam.
https://discussions.apple.com/message/25905650
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Jul 1, 2014 12:36
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- Apocron
- Dec 5, 2005
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I don't suppose there's a program that could remove it? Also is there any danger to creating a back up before making changes since I assume the back up would backup the malware too?
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Jul 2, 2014 09:40
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- Frkzd
- Jun 9, 2014
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I don't suppose there's a program that could remove it? Also is there any danger to creating a back up before making changes since I assume the back up would backup the malware too?
There's no danger, but you're right about backing up the malware with it.
There is a free third party application that does it for you (not on the App Store). It shows you suspicious non-essential files, and gives you the option of deleting them all at once.
All I can remember is that It does not have "App" or "Mac" or "Cleaner" in the name, and ends with the letter X (without OSX or OS X) making it impossible to Google.
I'll repost when I get back to work and can take a look at my notes on Saturday.
Frkzd fucked around with this message at 05:16 on Jul 4, 2014
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Jul 4, 2014 05:04
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- Frkzd
- Jun 9, 2014
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Disk inventory X
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Jul 5, 2014 20:29
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May 11, 2024 11:51
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- Khablam
- Mar 29, 2012
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This is a tool that lists your HDD space usage in a tree format, like SpaceMonger for Windows, and has no anti-malware components at all.
OP: The bitdefender anti-malware tool includes Genieo removal: http://www.bitdefender.com/solutions/adware-removal-tool.html
I'm not sure which versions - certainly try that before doing that upgrade-to-remove path posted above.
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Jul 6, 2014 13:26
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Jul 1, 2014 09:48
