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That and remote hands. If all you have is Helpdesk experience it may not be a bad thing.
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# ¿ Apr 1, 2015 14:25 |
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# ¿ May 4, 2024 09:47 |
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Irritated Goat posted:Just to poke in, Looks like the product was just bought by Kaseya, but ScorpionSoft AuthAnvil has a security suite that includes password management and dual-factor authentication. May be worth looking into.
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# ¿ Apr 2, 2015 00:57 |
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CLAM DOWN posted:I don't, so I will look into that. Thanks! I have to ask, why do you want to do this over a lovely WAN link? Is there an fat application on both sides that needs access to the data? You are almost certainly better served by just using RDS / XenApp.
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# ¿ Apr 2, 2015 01:02 |
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bull3964 posted:One reason I could see is a transactionally consistent off-site backup of the database. I know I'm planning on adding availability groups to my current SQL cluster for that reason. Local SQL cluster for redundancy, with a standalone remote database as part of the group. We take transaction log backups every 10 minutes, but even a loss of 10 minutes worth of transactions would be a major shitstorm with our clients. But in that case, wouldn't you choose a target site with a decent WAN connection? Unless your secondary site need to be in Afghanistan or something?
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# ¿ Apr 2, 2015 04:49 |
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22 Eargesplitten posted:CentOS it is, then. That is hilarious. I would be less worried about which flavor of Linux I was using and more worried about which flavor of liquor I was drinking. 22 Eargesplitten posted:So, what can I study in my downtime that's relevant to being a helpdesk operator that can't even remote in? Your answer is nothing. There is nothing you can study in your downtime that is relevant to being a helpdesk operator that can't remote in. Study whatever interests you in the slightest and if your company has documentation, focus on setting yourself apart from the pack by being a documentation guru.
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# ¿ Apr 7, 2015 01:02 |
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If you have more than 8 VMs (eh.. that link posted above says 5, maybe pricing has changed since I did the math) per host and can vMotion between hosts Datacenter makes sense from a financial standpoint, because you need to license for the maximum amount of VMs each host could theoretically be hosting for a period of less than 90 days. I love how no one follows this rule and I get to explain to every new client that no, the 1 Standard license their previous consultants sold them for their project is not enough. And then you get to explain the convoluted licensing to the people signing the checks. So much fun. http://download.microsoft.com/download/3/D/4/3D42BDC2-6725-4B29-B75A-A5B04179958B/MicrosoftServerVirtualization_LicenseMobility_VLBrief.pdf --- For Volume Licensing (VL) Windows Server licenses, you can reassign the software licenses from one server to another, but not more often than every 90 days. When reassigning a license, keep in mind that when you move the license from one server to another that your original server will still need to be appropriately licensed to cover all of the virtual OSEs that you may run on that server at any given time moving forward. There are some exceptions to the license reassignment rule outlined in the Product Use Rights document. For example, you may reassign the license earlier than 90 days if you must retire the licensed server due to permanent hardware failure. Similar rules apply to Windows Server 2012 R2 External Connector (EC) licenses. However, for Windows Server 2012 R2 ECs, under certain conditions, there is a rule for license mobility within a server farm. For the server farm definition and more information about license mobility rules, including a comprehensive list of eligible server and EC licenses, read the Licensing Microsoft Server Products in Virtual Environments Volume Licensing brief. --- For Windows Server software, except in a few cases (see the Assignment of Licenses section), licenses may only be reassigned to new hardware after 90 days. This, however, does not restrict the dynamic movement of virtual OSEs between licensed servers. As long as the servers are licensed and each server individually does not run more instances than the number for which it is licensed, you are free to use VMware vMotion and System Center Virtual Machine Manager to move virtualized instances between licensed servers at will. --- Reassignment of license: For Windows Server software: You may reassign a software license, but not on a short-term basis (in other words, not within 90 days of the last assignment). You may reassign a software license sooner if you retire the licensed server due to permanent hardware failure. If you reassign a license, the server to which you reassign the license becomes the new licensed server for that license. ---
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# ¿ Apr 11, 2015 03:24 |
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bull3964 posted:Yeah, for the host. That doesn't mean your guests need to run the same edition. If you are licensed for Datacenter on the host why would you run Standard in a VM...? So you are telling me you buy Datacenter licenses, install something other than Hyper-V, and then install Standard? That makes no sense.
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# ¿ Apr 11, 2015 03:38 |
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adorai posted:Until the day you have to move your existing VM to another host, that is not licensed for datacenter, and you are hosed into doing so. Why would you have some hosts licensed with Standard and some licensed with Datacenter? So you have something else to worry about at night? I mean, I get it, it doesn't matter what version of the OS the guests are running. But then why not just install the version you are licensed for so there is no confusion?
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# ¿ Apr 11, 2015 03:53 |
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Colonial Air Force posted:Well, we've selected a backup/disaster-recovery solution, and now I have to tell the other vendors to go away. Once you've dealt with enough lovely vendors you stop caring about letting anyone down. Don't worry, they get told no on a regular basis. It's basically their job to take it on the chin and keep on trucking.
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# ¿ Apr 30, 2015 01:08 |
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Government Helpdesk sounds terrible, but actually one of the guys who works for me started off with that and I think he was exposed to a broad scope of technologies. What I look for in an entry-level Helpdesk employee is someone who can follow directions, pay attention to detail, make good ticket notes, and most importantly, have good customer service skills. You can teach people the technology side of the job. It is a lot harder to teach them good customer service habits.
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# ¿ May 2, 2015 19:01 |
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Eonwe posted:In one week I'm starting a help desk / network support job and every day I get more and more nervous Read the last page worth of posts and you'll do just fine.
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# ¿ May 4, 2015 03:54 |
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It's a huge red flag and you should be looking for a new job ASAP. If your next potential employer asks why you left a job so quickly, just tell them they had you mowing the lawn. I'm sure they'll understand.
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# ¿ May 5, 2015 14:52 |
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Moey posted:Just flat out refuse. It isn't in your job description. Dear lord. That goes without saying. But he should find a new job either way. They clearly don't "get it."
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# ¿ May 5, 2015 15:50 |
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Yes my work is literally more valuable than others, which is why they pay me more. Guess what? Some people's work is more valuable than mine. They even pay them more! What a dumb argument.
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# ¿ May 5, 2015 20:20 |
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I am at my second job where 60-80 hour weeks were needed to get the network into shape. It's just too stressful working in a dysfunctional environment.
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# ¿ May 10, 2015 01:27 |
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psydude posted:Yes, but it sounds like the goal here is to no longer have to work that much once the network is back in working order. Yeah, there is a big difference when there is a light at the end of the tunnel. I think that was one of the big reasons I didn't like MSP / consulting work. There's always enough work for extra hours, but its wrapping up that job and then on to the next. No chance to see the fruit of your labors.
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# ¿ May 10, 2015 02:41 |
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Good lord. I almost can't believe all of that is true. Talk about Stockholm Syndrom. Echoing everyone else, don't give notice just get out and find a new job. With the experience that you've mentioned you'll have no problem finding another job.
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# ¿ May 12, 2015 01:40 |
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Methanar posted:I went from literally hand picking garbage to full domain admin over the weekend. Lotus Notes 7? You're joking, right?
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# ¿ May 12, 2015 01:53 |
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jaegerx posted:His name is evol. And despite being a Linux tech I hate him too. Oh god, this loving killed me. As soon as I was reading Fruit's post I was like "kind of like any post I read by evol." Glad I'm not the only one.
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# ¿ May 13, 2015 05:55 |
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evol262 posted:I'm a Linux developer . Well, when someone mentioned people who make posts that are annoying to read (paraphrasing, phone posting) and 3 people reference you by, and just you, by name within an hour, maybe your posts are annoying to read? Very informative and have pushed me to learn more about non-ESXi/XenServer/Hyper-V virtualization, but still very annoying to read. Almost like you're a Linux developer! Honest Thief posted:So is everyone on even remotely IT related jobs just miserable? Is there such a thing as a 'it gets better' PSA? I love my current job. Job before this was 2 years at an MSP which I hated due to a combination of not liking MSP work and not liking the owner of the company. Before that was 5 years of internal IT that I loved for 4 years or so. Before that was IT odds and ends which I also loved. As long as you can get over the fact that it is a customer service job first and a technical job second, and understand that there will always be dumb users and dumb management, you'll do just fine. If you can't get over that hurdle you'll have a lot less satisfaction. Internet Explorer fucked around with this message at 15:10 on May 13, 2015 |
# ¿ May 13, 2015 15:06 |
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Tab8715 posted:I've found evol's posts great and I don't see what all the fuss is about. I don't think anyone was making a fuss, just bullshitting. Zaepho posted:At the mention of Certs. Does anyone have a recommendation for a good study guide/self paced course for 70-411 Administering Windows Server 2012? The drat GPO crap and NPS are killing me. I haven't seriously worked with NPS (Ever) and GPO in years. I'm decent enough in the rest to get through the exam if I could get those 2 areas up to an acceptable level. I failed the exam once already with a low 600s score and would really rather not go back in and throw more cash on that fire. I'm not a cert kind of guy but I can recommend against Trainsignal/PluralSight. We have CBT Nuggets at work now but I haven't tried it. I think they put some of their videos on YouTube. I know that there were collections of TechNet articles for each test if you look on Microsofts forums / wiki. I think those with good practice tests are probably your best bet.
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# ¿ May 13, 2015 15:50 |
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22 Eargesplitten posted:So is my dick, but you don't hear me complaining. I would check out http://www.gns3.com/ or http://virl.cisco.com/about-virl-2/
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# ¿ May 13, 2015 16:16 |
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I wouldn't even use a dumb 5-port switch. Get an ethernet run to your real switches. Dealing with dying consumer dumb switches is a pain in the rear end.
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# ¿ May 14, 2015 02:22 |
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So, is this what being on a Linus mailing list is like?
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# ¿ May 14, 2015 04:55 |
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MC Fruit Stripe posted:I'm going to start documenting my time in 15 minute increments. I want to confront myself with the massive amount of time I waste on bullshit every day. Could be good for me. Spoken like someone who has never had to track their time. Ugh. I would rather just jot down interruptions. I mean, ticketing systems are nice and all but you can't open a ticket for every like 30 second question from a coworker.
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# ¿ May 14, 2015 07:36 |
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insidius posted:I quit, its already turned bad really quickly. What do the Aussies say? Good on ya? Good on ya!
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# ¿ May 14, 2015 13:51 |
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CloFan posted:Hardware purchase, staff expansion (I was told it is feasible to hire more IT staff in the future), literally every penny spent must be approved by the court. This sounds awful. Fighting for every penny sucks. I can't imagine how much more it sucks to fight for it with a public committee. Especially if you're going to be dealing with that level of stuff and fixing printers.
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# ¿ May 15, 2015 15:12 |
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Wrong thread.
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# ¿ May 20, 2015 04:57 |
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If you have SIP and you can tell the difference then something is wrong.
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# ¿ May 22, 2015 01:16 |
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Please just ignore Zero VGS he posts his dumb shoestring budgets poo poo in every thread and it's exhausting to read in a "goon in well" sort of way. Apparently the company he works for is a competitor to VMware or something but can't actually give him any sort of budget or let them use their hypervisor. Actually, maybe it's Citrix. That would explain a lot.
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# ¿ May 22, 2015 05:10 |
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The only reason that chatting about salary with co-workers causes problems is because it's frowned upon. If everyone was 100% open it wouldn't be a problem and everyone would be making more.
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# ¿ May 29, 2015 03:54 |
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Let the other side of the argument win and then rub it in their faces non-stop when any situation comes up where your suggestion was better.
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# ¿ Jun 4, 2015 04:05 |
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Tab8715 posted:I was of the assumption this would occur the further I go into my career. Obviously the tone and context can make anything sound combative, but I would say no, "I'll test it myself" is not combative in a vacuum.
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# ¿ Jun 4, 2015 05:01 |
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Japanese Dating Sim posted:I'm newly-placed in the same position and I really don't want to stay in it long because I can see myself getting stuck, too. But my plan is to bail on the management path (at least for a while) and get back into technical work. I think it really depends on the size of your company. I was a Helpdesk manager for about 5 years but I was also the lead engineer at the same time. I managed or implemented every project while keeping an eye on the Helpdesk side of things. I never felt that I was at a dead-end career wise. Additionally, I have worked at a larger company where all the Helpdesk manager did was manage his guys, who were strictly tickets. The problem I see with that type of setup is that the project side of the house constantly tosses grenades over the cubicles to the Helpdesk guys. If you can be more involved with the project team, protect your guys, and make useful contributions to project, I don't see it as a dead end in your career.
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# ¿ Jun 7, 2015 23:03 |
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Methanar posted:Another blog post because I'm lonely and can't talk to any of my friends about this. Document and diagram. Don't do anything until you have everything documented and diagrammed. Otherwise you're just going to be bashing your head into the wall.
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# ¿ Jun 12, 2015 02:20 |
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If they "rent" the Juniper firewalls from the ISP and they are the point of demarc, that would mean the ISPs are responsible for them. You can't just swap them out if you want the ISP to keep supporting the firewall side of things. Also, what the gently caress is a Peplink router? I'm not a big-time networking dude but I have never heard of them before. [Edit: Those look like gigantic pieces of poo poo and I'd tell you to get lost too.]
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# ¿ Jun 12, 2015 04:52 |
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captkirk posted:What does that tool gain you that a flat head screw driver doesn't. It's like one of those tools to slide on your shoe. Now imagine doing that with a screwdriver. That's the difference.
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# ¿ Jun 23, 2015 14:01 |
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Also if you ever buy cage nuts on their own they usually come with at least one of the tools. I'm surprised so many people in the thread haven't used them. Guess that's virtualization for you.
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# ¿ Jun 23, 2015 14:08 |
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Methanar posted:Theres no backups of the email Stop what you are doing and do absolutely nothing until this is fixed.
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# ¿ Jun 25, 2015 19:50 |
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# ¿ May 4, 2024 09:47 |
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Will Rice posted:A friend of mine just lost his job as a sharepoint architect (may not be the exact title, not my field). Any suggestions on where to look for openings in the Denver area that i can pass on to him? I think he has about ~6 years of experience. Post in the Denver thread in the LAN sub forums.
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# ¿ Jun 27, 2015 07:08 |