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Problem: I built my own computer using PCpartpicker. When I went to boot it up, I hear the fans start up, but nothing displays on the monitor. After about thirty seconds, the MB makes a ding sound and the system reboots, repeating the cycle. Attempted Fixes: I've double-checked that all the power cables were firmly linked and that all my devices were locked into position. I've even attempted connecting the display output to the Mother Board as opposed to the video card. This has not resulted in any change. My System: PCPartPicker part list: http://pcpartpicker.com/p/dKz2nQ CPU: Intel Core i5-4690 3.5GHz Quad-Core Processor Motherboard: ASRock H97M PRO4 Micro ATX LGA1150 Motherboard Memory: Team Vulcan 8GB (2 x 4GB) DDR3-1600 Memory Storage: Samsung 850 EVO-Series 250GB 2.5" Solid State Drive Storage: Western Digital Red 2TB 3.5" 5400RPM Internal Hard Drive Video Card: MSI GeForce GTX 960 2GB Video Card Case: Phanteks Enthoo EVOLV MicroATX Mini Tower Case Power Supply: Rosewill Capstone 550W 80+ Gold Certified ATX Power Supply Optical Drive: LG WH16NS40 Blu-Ray/DVD/CD Writer Operating System: Microsoft Windows 8.1 Monitor: Dell P2414H 60Hz 23.8" Monitor Keyboard: Corsair Vengeance K70 Wired Gaming Keyboard. This is the first time I've tried to build a computer. I would greatly appreciate any help.
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Apr 25, 2015 21:58
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When you connected the display directly to the motherboard, did you remove the video card? If not, try that. Many motherboards automatically disable their on-board video outputs if a video card is installed. Figuring out whether it is the video card is the correct place to start so good job there. I'm going to assume that you still have no display on your screen when you have removed the video card. In that case the next things to look at as possible culprits are the display cable going to the monitor, and the monitor itself. Try swapping for a different cable/display or using them on a different computer, whatever is easiest. The way you want to approach this in general is a process of elimination: isolating one possible problem at a time, like how you started by removing the video card to see if it is a bad video card.
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Apr 26, 2015 01:37
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Col.Kiwi posted:When you connected the display directly to the motherboard, did you remove the video card? If not, try that. I hooked my PC up to my TV, and it didn't work. I suspect that my problem is with the CPU, but my only other computer at home is a laptop. How can I test the other components?
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Apr 26, 2015 03:57
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Reposting from the PC Building thread since I'm not gonna write that again:cisco privilege posted:You do not have to remove the heatspreaders. Make sure the RAM sticks are fully-inserted in the correct orientation. They're keyed to go in one way in the slots, and it may take some force on both sides to make sure they're in all the way. You could try stripping everything out of the case, including the motherboard. Run it bare-bones with the board, CPU, RAM, and power-supply on a non-conductive surface like a wood table or the motherboard's box. If that works, start adding in other components starting with the videocard if you can do it without it flexing the board too much. I'd guess either you have a problem with the case standoffs or the CPU installation. Other possibility is if you installed the 24-pin PSU cable into the board but maybe you forgot to install the CPU's 8-pin cable into the motherboard. future ghost fucked around with this message at 04:56 on Apr 26, 2015 |
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Apr 26, 2015 04:52
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cisco privilege posted:Reposting from the PC Building thread since I'm not gonna write that again: No I got the 8-pin installed. I'll try the disassembly option this afternoon.
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Apr 26, 2015 15:54
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Okay, I took the motherboard out of the case and attempted to run it with just the motherboard, CPU and RAM. Nothing appeared on the screen. Does this mean my issue is with my motherboard and/or CPU? Also I checked the CPU under the heatsink. It's now covered with that thermal substance that was originally on the fan. What do i do now? Should I replace the CPU and motherboard?
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Apr 28, 2015 02:44
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Try one stick of ram at the time on each ram slot. Or if you can get confirmed working ram from somewhere. Just to rule out ram being bad. Edit: you should clean and reapply thermal paste if you want to try this though. Also if you are careful, chack that you haven't bent any pins in the socket. If it isn't a bent pin or faulty ram I would probably RMA the motherboard. Sistergodiva fucked around with this message at 07:34 on Apr 28, 2015 |
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Apr 28, 2015 07:31
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Sistergodiva posted:Try one stick of ram at the time on each ram slot. Or if you can get confirmed working ram from somewhere. Just to rule out ram being bad. There are bent sockets, but not on anythying I was using (though Id imagine it would still cause issues) also, what does RMA mean? EDIT: I'll see what I can do about testing the RAM, but honestly the only option I can think of right now is a computer at work, and I think they would frown on that. EDIT2: I did straighten the pins so they weren't touching when I made my last test. SirPhoebos fucked around with this message at 13:26 on Apr 28, 2015 |
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Apr 28, 2015 13:19
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Wait, you have bent sockets and pins? Do you have pictures of whatever you're referring to so that we can get a better idea what's going on? What pins did you straighten exactly? Also RMA means return merchandise authorization. Basically means you get a # from the manufacturer and they allow you to return the part for a replacement or repair if something you bought is faulty.
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Apr 28, 2015 16:37
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cisco privilege posted:Wait, you have bent sockets and pins? Do you have pictures of whatever you're referring to so that we can get a better idea what's going on? What pins did you straighten exactly? Sorry, I mixed my terminology. Just bent pins for the motherboard. They were for the dedicated printer plug (which I don't need) and the USB 2.0 plug (because I tried to plug a USB 3.0 extension into it  Nothing else on my Motherboard is damaged, as far as I can tell. EDIT: Work actually allowed me to test the RAM chips on a computer in storage, but the RAM slots are incompatible so it's a moot point I guess. SirPhoebos fucked around with this message at 18:36 on Apr 28, 2015 |
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Apr 28, 2015 17:08
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cisco privilege posted:Also RMA means return merchandise authorization. Basically means you get a # from the manufacturer and they allow you to return the part for a replacement or repair if something you bought is faulty. Assuming you didn't damage the cpu socket or the mobo itself, you probably have a defective mobo or cpu and statistically it's way more likely to be the mobo. Technically you might've caused this by scratching the motherboard if it is a deep enough scratch and that's easier to do than you might think so be very careful if you do end up getting a new board. But other than that ya basically I'm saying this sounds like it's fairly likely not your fault so even if this is becoming a huge pain just keep your chin up Col.Kiwi fucked around with this message at 21:17 on Apr 28, 2015 |
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Apr 28, 2015 21:13
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SirPhoebos posted:Sorry, I mixed my terminology. Just bent pins for the motherboard. They were for the dedicated printer plug (which I don't need) and the USB 2.0 plug (because I tried to plug a USB 3.0 extension into it Yeah sorry, if I wasn't clear. Bent pins on the socket the CPU goes in is a pretty common thing and can cause a lot of weird stuff. Even if you can't test your ram in another machine, you can test them in your own machine, so see if one of them is faulty or one of the RAM slots are faulty. Not an expert but I think you could just try to boot with only one of your two RAM sticks, try it in all the different slots, and then do the same thing with the other one. But yeah, if that doesn't help I would try to get a replacement motherboard.
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Apr 28, 2015 21:51
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I took the CPU out of its socket, and some of the pins on the motherboard look like they are bent. So it seems regardless of the RAM working I need to replace the mb. I cleaned the top of the CPU (with actual rubbing alcohol this time! ) and the heat sink. I put both in separate plastic bags in a spot where they won't get disturbed or overheated. Same with the RAM chips.Thanks for all the help. It was pretty depressing for the computer not to operate after all the effort and money spent, and your advice helped me to work through it. I'll keep you all posted when I get the replacement mb in. EDIT: As someone building a computer, I should probably know this, but what is BIOS? SirPhoebos fucked around with this message at 01:42 on Apr 29, 2015 |
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Apr 29, 2015 01:09
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SirPhoebos posted:I took the CPU out of its socket, and some of the pins on the motherboard look like they are bent. So it seems regardless of the RAM working I need to replace the mb. BIOS is the settings menu you can get into before your operating system actually boots. It's just setting up stuff like boot order and other settings that are more hardware in nature. Differet motherboard producers use different keys to enter it. For example, on my ASUS board I press Delete during boot to enter ASUS bios. Unfortunately if the pins are actually bent and you can't prove that it wasn't you who bent them I think you can't RMA the motherboard  Here's a image search for bent pins. https://www.google.se/search?q=1150...g&dpr=1#imgrc=_
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Apr 29, 2015 06:29
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Yeah if the mobo socket pins are bent they'll likely deny the RMA, especially if there's more than one.
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Apr 29, 2015 07:44
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cisco privilege posted:Yeah if the mobo socket pins are bent they'll likely deny the RMA, especially if there's more than one. Well that's a shame. I guess I should go ahead and order a new one.
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Apr 29, 2015 15:10
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I mean it's worth a shot trying for the RMA before ordering a new board. If you post a screenshot of the pins, maybe we can see if it looks like something the manufacturer might fix.
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Apr 29, 2015 16:16
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cisco privilege posted:I mean it's worth a shot trying for the RMA before ordering a new board. If you post a screenshot of the pins, maybe we can see if it looks like something the manufacturer might fix. I already got a response that pin damage voids the warranty. EDIT: I understand that I might save $70 bucks if I could get an RMA, but the cost of replacing the motherboard is relatively low and I'd rather save time instead of money. SirPhoebos fucked around with this message at 22:25 on Apr 29, 2015 |
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Apr 29, 2015 18:58
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My replacement motherboard is arriving today. I'll attempt a bare-bones boot up again.
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May 5, 2015 15:49
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Update: HOLY poo poo IT LIVES!!! MY CREATION LIVES!!!!  
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May 6, 2015 00:24
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Awesome. Hope everything works as it should 
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May 6, 2015 06:06
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SirPhoebos posted:Update: HOLY poo poo IT LIVES!!! MY CREATION LIVES!!!!  I forgot about this thread until I suddenly remembered it just now. Congrats. Enjoy
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May 7, 2015 02:34
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Nice - motherboard issues can be a bitch to troubleshoot but it sounds like the replacement did the trick.
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May 7, 2015 07:47
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Didn't notice the replies, but thanks again for all your help. Everything's been smooth since I last posted.
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May 13, 2015 18:15
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