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Typo posted:Or it could be that companies like amazon and uber provides better services for the costumer than existing alternatives I can't speak for Uber, but I've studied Amazon. The language they use internally is "an obsession with the customer". It's one of their fundamental operating principles. I know with certainty that it is something they try to teach employees too. I'm understating it. Amazon literally is built on an attempt to be structured organizationally, ideologically, and physically (in the sense of it's physical logistics ) to better serve customers. The cutting edge is "Customer facing horizontal organizations that are process (rather than function) focused" If one digs into it it is remarkably similiar to ideas like the rhizome, the main example I can think of is Christopher: http://www.martin-christopher.info/publications/logistics-and-supply-chain-management
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Jan 10, 2016 06:29
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| # ¿ May 18, 2024 10:54 |
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