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A similar situation happened recently where I work, except instead of a client/student it was a high-giving donor. This donor was downright terrible, didn't get along with any of the other donors at that level, constantly had issues with our staff, and viewed his charitable giving more as a business transaction instead of what it's normally treated as. He would complain about the food at literally every event, to multiple staff people, then follow up with calls and demands about special food accommodations for him for the next time etc. Then he would eat his food, and the other food he claimed not to like. Basically a huge jerk. The problem was, his wife was super well regarded, served on a committee and is a total sweetheart, and again, they've donated a fair sum to the organization (compared to our normal members, not the level that these folks give at, they basically do the bare minimum). It finally came to a head recently, and our director (organization, not even department, it got that bad) basically had to lay down the law this guy when it came to renew his membership/charitable giving. They essentially told him that it clearly wasn't working and was difficult and stressful on all parties. They let him know that while they greatly appreciated his past giving, it seemed that the relationship was no longer beneficial for each party. If he chose to stay, he would only have contact with our director, no staff, etc etc. So basically very politely telling him to gently caress off. Like you said, this guy has a chip on his shoulder, and I bet he's already looking for a reason to leave. If you politely lay out why its not working, and that you feel a different instructor may be beneficial for his kid he'll probably take the hint. If they don't, you'll need to lay out some ground rules about communication and if those rules get broken, you and your wife have the go-ahead to drop them as clients. Conversely, if you're not worried about him spreading bad word of mouth to other or future clients, skip the agreement part and politely inform them they would be better off with a different instructor, and you'll provide x amount of weeks of lessons for them to find that. It's tricky to drop a paying customer, but it can be handled tastefully if you guys are really up front about everything. Customer is not always right etc etc.
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Nov 29, 2015 21:30
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| # ¿ May 3, 2024 13:46 |
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