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Rudager posted:Just keep it short, sweet and to the point. This here is the best approach. It's professional, doesn't invite any sort of argument, and limits the conversation to "facts, not feelings". Demonachizer- it sounds like your wife is treating this more like it's customer service. She sounds nice but the truth is that there's customer service, and then there's client management. If you don't manage your clients, they'll start to manage you. And it sounds like this unpleasant client has already started to do that. If they're becoming more trouble than they're worth, either terminate the relationship as suggested by Rudager, or hike their rates so their added premium reflects the added work involved with managing them. melon cat fucked around with this message at 05:57 on Jan 11, 2016 |
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Jan 11, 2016 01:42
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| # ¿ May 3, 2024 12:18 |
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