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In a place I once worked, management did a big audit on what clients were paying vs our costs in servicing their needs. They found that the biggest client we had was almost costing us money because they had so much volume and were so difficult to work with due to their staff / systems etc. So, as a way to get rid of them they decided to raise their prices to "just below criminal" as I heard it put. The idea was the client would fire themselves. Instead, they almost immediately agreed to the new rates. Apparently, they couldn't do this work themselves and anyone who could had already refused to take it on, so they were stuck. I guess it worked out OK because with the new price it was pretty profitable, but the stress didn't go away. So, moral of the story is fire them or be ready to accept the bullshit if they agree to some insane "go away"price.
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Dec 3, 2015 21:20
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| # ¿ May 3, 2024 12:30 |
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