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Background: I'm the service coordinator at a window and door company and part of my job is collecting on past due accounts. We're corporate, though, so human factors don't usually apply. Like, say, this one customer who owed $340 and died. His nephew came in and made a $100 cash payment 2 months ago, and the suits still on me to collect the $240 and they won't write it off as bad debt yet even though I've been chasing it for 5 months now. I've mailed invoices, I've left voice messages until the mailbox is full. I've gotten contact information for a supposed payer, but they never returned my calls. I have a feeling I'm not going to be able to collect on this debt, but how can I make my employers see that? Or how can I make good on the $240? I want the money. I don't get my commission until they shell out, but I understand the dude passed and it may not happen. Thanks for any help you can provide; Google isn't turning up much for what I'm looking for specifically, everything I'm seeing requires lawyers and court.
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Nov 10, 2016 21:52
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| # ¿ May 5, 2024 16:52 |
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That's what I had a bad feeling about; the CFO HATES to see stuff sitting on A/R and they expect me to chase it until it gets written off. I suppose I can just bullshit my collections logs since I'm not getting through to anyone live anyway. Thanks, goons!
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Nov 11, 2016 15:04
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The plot thickens. I come into my office today to a voicemail from none other than the customer himself...when everyone that I had spoken to said he was in the hospital and then dead. He's supposed to be sending his nephew by with the remainder of the payment today and apologized because they had a death in the family.
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Nov 14, 2016 17:36
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