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Problem description: I have freshly purchased an Acer Aspire E 15 (E5-575G-57A4) and it runs great! Smooth as silk. Problem: It has terrible loving internet connection and I was never able to see why. There was no reason for it. I troubleshooted the network. The router. Other devices are fine. I removed the obvious bloatware. Still nothing. I'm beginning to lose my mind. I check the drivers--I update them. Nothing. In a rage, I begin removing every piece of software on the PC I viewed as non-important. Roughly around the point of me removing the Acer UEIP Networking and Acer Framework, my ping dropped to 30 and everything was running PERFECTLY. I was elated! I was estatic! I was happy! Then I rebooted--and the same symptoms showed. Only now those two programs no longer exist for me to remove to fix. So I'm stuck back at the issue with no obvious resolution. Logically, they must have been re-installed upon reboot. I just can't find where. Attempted fixes: See above. Recent changes: Brand new computer, this issue existed on inception. -- Operating system: Windows 10 System specs: Acer Aspire E 15 E5-575G-57A4 Location: USA I have Googled and read the FAQ: Yes Below is a HijackThis log both to show every running process and that it is not a malware based issue. I just need to find this one program and destroy it. I hit it once--I just have to find it again. If need be, I can restore this back to the way it was when I grabbed it--there's only 2 days of terrible download speeds on it now. I just need to find out what program is throttling my bandwidth for this computer. Logfile of Trend Micro HijackThis v2.0.5 Scan saved at 9:59:07 PM, on 12/1/2016 Platform: Unknown Windows (WinNT 6.02.1008) MSIE: Internet Explorer v11.0 (11.00.10586.0672) FIREFOX: 47.0.2 (x86 en-US) Boot mode: Normal Running processes: C:\Users\Falco\Desktop\New folder\iNViSiBLE\PingPlotter.exe C:\Program Files (x86)\Steam\Steam.exe C:\Program Files (x86)\Steam\bin\cef\cef.winxp\steamwebhelper.exe C:\Program Files (x86)\Skype\Phone\Skype.exe C:\Program Files (x86)\Mozilla Firefox\firefox.exe C:\Program Files (x86)\Steam\bin\cef\cef.winxp\steamwebhelper.exe D:\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.acer15.msn.com/?pc=ACTE R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://www.google.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = %11%\blank.htm R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F2 - REG:system.ini: UserInit= O4 - HKCU\..\Run: [OneDrive] "C:\Users\Falco\AppData\Local\Microsoft\OneDrive\OneDrive.exe" /background O4 - HKCU\..\Run: [CCleaner Monitoring] "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIE.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\root\Office16\ONBttnIELinkedNotes.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O18 - Protocol: mso-minsb-roaming.16 - {83C25742-A9F7-49FB-9138-434302C88D07} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL O18 - Protocol: mso-minsb.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL O18 - Protocol: osf-roaming.16 - {42089D2D-912D-4018-9087-2B87803E93FB} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL O18 - Protocol: osf.16 - {5504BE45-A83B-4808-900A-3A5C36E7F77A} - C:\Program Files (x86)\Microsoft Office\root\Office16\MSOSB.DLL O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:\Windows\SysWOW64\tbauth.dll O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing) O23 - Service: Amazon 1Button App Service - Amazon Inc. - c:\Program Files (x86)\Amazon\Amazon1ButtonApp\Amazon1ButtonService64.Exe O23 - Service: AtherosSvc - Windows (R) Win 7 DDK provider - C:\Program Files (x86)\Bluetooth Suite\adminservice.exe O23 - Service: Intel(R) Content Protection HECI Service (cphs) - Intel Corporation - C:\Windows\SysWow64\IntelCpHeciSvc.exe O23 - Service: Intel(R) Content Protection HDCP Service (cplspcon) - Unknown owner - C:\Windows\system32\IntelCpHDCPSvc.exe (file missing) O23 - Service: @%SystemRoot%\system32\DiagSvcs\DiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:\Windows\system32\DiagSvcs\DiagnosticsHub.StandardCollector.Service.exe (file missing) O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing) O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing) O23 - Service: Intel(R) HD Graphics Control Panel Service (igfxCUIService2.0.0.0) - Unknown owner - C:\Windows\system32\igfxCUIService.exe (file missing) O23 - Service: Intel(R) Capability Licensing Service TCP IP Interface - Intel(R) Corporation - C:\Program Files\Intel\iCLS Client\SocketHeciServer.exe O23 - Service: Intel(R) Security Assist - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Security Assist\isa.exe O23 - Service: Intel SST Parameter Service (IntelSSTSvc) - Unknown owner - C:\Windows\system32\IntelSSTAPO\ParameterService\ParameterService.exe (file missing) O23 - Service: Intel(R) Security Assist Helper (isaHelperSvc) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Security Assist\isaHelperService.exe O23 - Service: Intel(R) Dynamic Application Loader Host Interface Service (jhi_service) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\DAL\jhi_service.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing) O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:\Windows\System32\SensorDataService.exe (file missing) O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing) O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe O23 - Service: @%SystemRoot%\system32\TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:\Windows\system32\TieringEngineService.exe (file missing) O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing) O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing) O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 9836 bytes
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Dec 2, 2016 04:04
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| # ? May 1, 2024 10:06 |
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So I attempted a factory restore. It wasn't as factory as I would have liked. It basically reset the laptop to the state I was in. However, I had a hunch. I uninstalled ONE program and one program alone -- Acer Open Platform. My net has normalized. My download speak is decent once more. My question unfortunately remains: If I reboot my computer, I am terrified it will come back. Is there any way I can administratively force that program to never, ever exist again?
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Dec 2, 2016 05:35
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If you have problems after you reboot, switch to using the latest wireless drivers provided from the adapter manufacturer's website.
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Dec 2, 2016 18:20
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Also, if you're worried about bloatware, it's best to format the drive and re-install windows, that will get rid of the dumb poo poo that manufacturer's put on it for good. Then, once you're at a state that is comfortable (windows patching done, drivers installed/up-to-date) make a back-up/restore point.
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Dec 2, 2016 19:37
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Alereon posted:If you have problems after you reboot, switch to using the latest wireless drivers provided from the adapter manufacturer's website. I tried that before, but I suppose I didn't look on the actual website. It seems that what I thought was up to date slightly wasn't. I've downloaded the .cab for my wireless ( Qualcomm Atheros QCA9377 ) so I'll try that if it reoccurs.
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Dec 2, 2016 23:54
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After this reboot the problems ceased. I guess it really was just Acer Open Platform. Probably also exacerbated the first time by me deleting a lot of programs in a huff. With JUST that gone, all seems to be alright. Thanks everyone!
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Dec 4, 2016 17:56
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So! It happened again, but was cleared on a reboot temporarially. Interestingly enough, I dug through the system logs for the exact time for any errors and found this: Event ID 1014 Name resolution for the name geover.prod.do.dsp.mp.microsoft.com timed out after none of the configured DNS servers responded. And, now that the net is dying again, I find this: Event ID 1014 Name resolution for the static-cdn.jtvnw.net timed out after none of the configured DNS servers responded. Both are DNS Client Events Is there any way to stop these from occurring?
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Dec 4, 2016 20:54
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Weirdest thing. I use PingPlotter to show my ping, but I decided to do a traceroute for you guys: C:\WINDOWS\system32>tracert Google.com Tracing route to Google.com [216.58.217.110] over a maximum of 30 hops: 1 521 ms 604 ms 440 ms Wireless_Broadband_Router.home [192.168.1.1] 2 1517 ms * * L100.PHLAPA-VFTTP-146.verizon-gni.net [96.245.73.1] 3 1258 ms 996 ms 1275 ms B3311.PHLAPA-LCR-22.verizon-gni.net [130.81.221.114] 4 * * * Request timed out. 5 * * * Request timed out. 6 370 ms 71 ms 282 ms 0.et-10-3-0.GW13.IAD8.ALTER.NET [140.222.235.37] 7 879 ms * 1229 ms 204.148.79.46 8 1528 ms * * 108.170.232.192 9 58 ms 206 ms 143 ms 209.85.143.255 10 12 ms 14 ms 12 ms iad23s42-in-f14.1e100.net [216.58.217.110] Then I tried to ping a DNS server: C:\WINDOWS\system32>nslookup dns.msftncsi.com Server: Wireless_Broadband_Router.home Address: 192.168.1.1 DNS request timed out. timeout was 2 seconds. Name: dns.msftncsi.com Address: fd3e:4f5a:5b81::1 This was AFTER: C:\WINDOWS\system32>netsh interface tcp set global rss=disabled Ok. C:\WINDOWS\system32>netsh interface tcp set global autotuninglevel=disabled Ok. C:\WINDOWS\system32>netsh int ip global taskoffload=disabled The following command was not found: int ip global taskoffload=disabled. C:\WINDOWS\system32>netsh int ip set global taskoffload=disabled Ok. As well as disabling IPv6 connectivity. Right after trying to ping the DNS and failing, for whatever reason, I seem to have fully recovered at least for the time being. I have NO idea what is going on but it makes me angry and confuses me.
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Dec 4, 2016 21:55
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I'd run this program and see what it says: http://www.techspot.com/downloads/5936-inssider.html Also, use wired connection temporarily if possible and see if the issue keeps reappearing.
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Dec 6, 2016 23:29
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This is what it looked like during a mini-instance of it.
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Dec 9, 2016 01:20
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| # ? May 1, 2024 10:06 |
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That seems okay. What kind of router is this? Make sure it has the latest firmware.
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Dec 9, 2016 06:11
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