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Problem description: I've been having incredibly slow speeds only on my laptop. I've been doing Speedtest.net tests for the last week or so, and right now my results are this: Compared to this on my cellphone:  Attempted fixes: Since this has started happening, I did the Windows 10 "lite re-install," that I guess re-installs Windows but keeps your files and uninstalls all your programs. I was hoping this would reset my network settings, but I don't know if it did. I've googled around and tried various fixes, changing settings in the network panel, but honestly I'm loving lost when it comes to networking. Recent changes: I had the AT&T tech out last week and he brought a new gateway because I thought that was my issue. It did drastically increase the speed on my other devices, though. -- Operating system:Windows 10 64 bit System specs: Dell laptop, Inspiron 15 7537, reg model p36f. My AT&T-provided gateway is an Arris, model #BGW210-700 Location: US I have Googled and read the FAQ: Yes
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Oct 1, 2017 04:09
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Make sure the laptop is connected to the 802.11ac/5G portion of the router. It might be connected to a slower Wi-Fi setting.
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Oct 2, 2017 00:18
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This site says that the metal body of the laptop interferes with WiFi transfer speed and that it also shipped with a N capable wifi chip, not with an AC capable chip, so that could be contributing to your poor performance. https://www.notebookcheck.net/Review-Dell-Inspiron-15-7537-Notebook.104976.0.html After some more googling intel revised the 7620 because it was having so many issues http://qdms.intel.com/dm/d.aspx/CC049656-390A-45B4-8291-AC6E85530DCF/PCN113028-02.pdf Also intel released an announcement with a known data throughput issue with the same card this august. https://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005615.html You could look at replacing the card with the newer revised AC model, the model number you want would be the 7260.HMWG.R
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Oct 4, 2017 12:16
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Both of those replies are worth thinking about, but since my card's only ever been n-capable and the body's always been aluminum, I can't think of any reason why this issue would've started suddenly. I never got crazy fast speeds, but I'm downloading a file at 200 kbps right now from a fast server. Tried the same file on my phone, connected to our wifi, and I'm getting like 200 mbps. I just have to believe that it's a software or driver issue that's somehow recently happened, I just can't loving figure out what it might be.
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Oct 5, 2017 04:20
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I'd try connecting it to another Wi-Fi network somewhere else and see if it continues with the slow speeds. That would narrow the issue down more. You could also run these to check for malware: https://www.bleepingcomputer.com/download/tdsskiller/ https://www.bleepingcomputer.com/download/junkware-removal-tool/ https://www.bleepingcomputer.com/download/adwcleaner/
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Oct 6, 2017 22:13
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