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Does anyone know of a configurable program to do the following: 1. Connect to an IMAP mailserver 2. Forward emails with a certain subject line to an external address (cases@ticketingSystem.com) 3. Reply to those emails with a certain subject line to the address they came from (serviceRequests@company.com) , include the original body in the reply, adding "Yes, we accept this order" 4. File those email in a folder 5. Any other emails that do not have that certain subject line, just leave them and someone will manually react to them I've tried a few different email clients (Outlook, Thunderbird (replies didn't quite work), Em, Opera) and none of them were really able to do what I wanted. Mostly in the replying. I could whip a python script up to do this but a non-technical person needs to be able to monitor it. Ideas?
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Nov 2, 2017 20:52
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I'm not seeing why Outlook rules wouldn't be able to do this. Whats the actual problem you are trying to solve though? It sounds like a combination of a ticketing system / service request system that is being hacked together through email instead of how it should be.
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Nov 3, 2017 02:36
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Outlook won’t auto-reply more than once to the same address
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Nov 3, 2017 02:41
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