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Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
to be fair if a joke is that good then a 6er is a good way to memorialize it in your rap sheet for all time

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Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
I got like a dozen tickets today, I spent my day sleeping at my desk and occasionally reassigning them to different groups because our call center is dumb as hell.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Zil posted:

Hire me part time to do the routing for you and you can sleep the full 8 hours.

Do you accept belly rubs and dog treats as payment? Because that's all I can afford.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Well a year ago the treats were pretty good, but ever since this new CEO came in and hired their buddy's vendor, all the treats come individually wrapped and lack any sort of distinguishable markings.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
A Ticket came in:



quote:

WHERE

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Zil posted:

Send the reply as WHY

WHEN

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
It's a very good story

And shows a competency I can only dream of reaching someday

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Just consider it a dodged bullet.

In like a week they'll try to reschedule again and you just say no.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
I had that exact same thing happen to me before. A recruiter who rescheduled on me, then ghosted me, and showed up a week later to try again. I didn't even bother responding.

It made me swear off Robert Half as a whole forever. gently caress that guy for wasting my time and the blatant disrespect.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
*sitting on an outage call*

Hey I see *engineer* made a config change last night. There's nothing wrong with the change. There's no reason it should impact this. The change has nothing to do with the problem we're having and is on a completely different piece of equipment. There is absolutely no relationship at all.

...This dude is cursed as hell I'm gonna roll it back anyway.

...Hey everyone resolution time is....now.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Xerol posted:

Teams is giving out good advice now.



Same

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Weedle posted:

when i was a small childe using windows 95 i thought the "illegal operation" error meant i was in huge, huge trouble and might go to jail

wicked same

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Sywert of Thieves posted:

This was BEFORE Gmail existed. I'm old.

HEY DOES ANYONE WANT A GMAIL INVITE

I GOT 3 OF THEM

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Wave was released when I was in college, and the biggest use we got out of it was collectively transcribing the professor's PowerPoint slides that he refused to share with us.

We could copy a slide in like 10 seconds it owned so hard

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Entropic posted:

I remember scoffing at gmail because it seemed comical to me that anyone would need an entire gigabyte for email of all things.

We're offering 5 gig home internet now and the overwhelming opinion of this is, it's complete overkill, but we're all afraid to say that we'll never need it because we've all been burnt before.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Yeah I was expecting it to be, like, $60k.

The posting alone is unhinged enough, $125k shows they're at least trying.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
"Prior experience working in a start-up operation"

So it's probably a start up that's trying to have a single person as a one stop shop for...every single computer need in existence. Including developing all of the 6 different idea guy's apps.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

RFC2324 posted:

:murica:

E: murica emoji got changed....

loving lmao

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
seriously though that stealth emote change in that context

so good. Just so good

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
lmao that's great

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
If you don't mind me asking, what were they offering you? Did they think they can move your employment over like that and give you a pay cut in the process? Did they offer the same and are shocked you dared suggest a raise?

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
I mean if they wanna play that game, personally I'd love to write them a letter of resignation for myself.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

RFC2324 posted:

we will discuss future when they get done with everything else(a situation that I know means never)

ahh so "train your replacements so we can lay you off"

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Would it be unprofessional if I closed a ticket by saying it's so stupid it made my brain hurt?

It took me 10 minutes to send the ticket back saying, what?, but I've spent over an hour trying to decipher what the ask is. They eventually got back to me with what's effectively a wildly incorrect definition of what a NAT is which only made things worse.

$10 all the customer wants is to put the ISP gear into bridge mode so they can use their own router.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Our customer service is legendarily terrible so I'm actually inclined to believe that the customer wants something simple but the rep he spoke is dumber than a sack of bricks.

And regardless, the ticket should never get all the way to level 3 without a clearly defined request, something that makes more sense than "customer wants to set a static IP of *public IP* on LAN port"

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Darchangel posted:

That would be a classic A-B problem.
Don't tell me what you *think* you need to do or how you *think* you want to do it. Tell me what you want to accomplish, and *I'll* tell you how we can get there.

This is actually some of the best advice I've ever gotten out of this thread over the years.

And funny enough, when I sent back the stupid ticket, I specifically asked "what is the customer trying to do?" One of the things that frustrated me was that they didn't actually answer that question. Just... incorrectly tried to explain a basic networking concept to a network person.

It's out of scope for me but hey, maybe if the customer really did want to host their own Minecraft server, sure I can provide a few suggestions.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Like 5-6 years ago I got an offer at a job but turned it down for a few red flags. Biggest one was everyone at the shop seemed like an insufferable techbro and I didn't want to deal with a miserable culture. The raise was miniscule and it wasn't worth the drawbacks.

We just hired a new guy and, hey it turns out he worked at that place. Half the team got laid off when COVID hit, and he tried starting his own Bitcoin/Etherium mining business after being laid off.

Never felt so justified in a decision in my entire life. Bullet dodged.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Sunblood posted:

We have one of those in the office. He's a smart guy but is hopelessly obsessed with NFTs and "the blockchain" and has been trying to create some new crypto system that he thinks will revolutionize the way people use the Internet. He lost a bunch of money on Gamestop and he gets annoyed when I ask him about it.

He's too busy obsessing over chatGPT to listen to you anyway.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Data Graham posted:

I'm sure it's purely for benign reasons

Like making sure that if you're idle it won't send you any notifications to that device. I'm on two different laptops and logged into Teams on both, and if a meeting starts or someone sends me a message it only shows up on the one I'm using, but then if I jiggle the mouse on the other one all the notifications suddenly come through in a flood. It's extremely strange and unnecessary

I hate this

My job is super reactionary so sometimes I just put my feet up and put my e-mail on one screen, youtube on the other and wait for someone to ask me for help.

Then after an hour of nothing I'll touch my mouse and get a dozen teams messages.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Sounds like it was for the better it went down this way honestly.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
I have a ticket here from an honest to god Sovereign Citizen

I'm going to enjoy telling this guy to gently caress off in a half dozen different ways.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Sirotan posted:

My sovcit (and Nazi) coworker got fired and then proceeded to sue everyone up the chain from my boss to governor, wrote some insane multi-page manifestos, claimed a 9mi square area as his own country called New Israel and declared himself to be the King of Israel, moved to Texas, got super into tarot card readings and numerology (???), bought a bunch of guns, then posted on Twitter that he was heading back to the state to kill Jewish governmental officials. Then proceeded to head back to the state with all his guns.

Anyway the feds have him now and he was denied bail!

yeah okay my crazy dude doesn't even get close to this

what the hell why do you have the most insane stories

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Data Graham posted:

I'm :yotj:'ing from a big fintech soon and



:lol: June 8 can't come soon enough. 87 and counting

...sent from my BlackBerry?

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Sywert of Thieves posted:

Anytime ChatGPT gets mentioned at work as relevant to use for work, I just start laughing.

It's just a program vomiting out word salad, ffs.

I can't tell if I've gone full Luddite or if I'm just tired of people making believe new emerging technology is something that it's not.

We just hired a poo poo ton of people and expanded our team by about 1/3rd. All the new guys are young, childless Zoomers which is causing a weird culture shift with our established Gen X/Millennial group. They're starting to get bored of bitcoin and are now obsessing with ChatGPT, while I'm off in the corner still yelling at thermostats.

Yes kids I like Video Games too what's your favorite Final Fantasy????? I'm sure HL2 Ep. 3 will be coming out any day now.*gets weird looks*

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Weedle posted:

i have this cool sticker on my cubicle so people who come by know what my deal is. i have already ensnared people in the Half-Life Conversation



Woah I don't recognize that fortnight skin

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Sywert of Thieves posted:

.

She lied and said yes. :smith:

It should though? Maybe not on the phone app but it should work fine if you're standing in front of the thing.

A smart thermostat is the one IOT device that I'm going to defend just because of the sheer amount of customization options you're given. But also lmao at an apartment complex using them because they will totally 100% use it to spy on your usage and possibly take control away from you.

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

Thanks Ants posted:

What's the reasoning behind running that thing still?

look inside your heart

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy

gooby pls posted:

Sounds like a speedy cutover

https://youtu.be/saRir95iIWk

I don't know poo poo about phones but this is terrifying

Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
I can't imagine the hell that is losing your copper internet and being forced onto 5G.

Fiber's great and all but copper is still perfectly viable.

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Renegret
May 26, 2007

THANK YOU FOR CALLING HELP DOG, INC.

YOUR POSITION IN THE QUEUE IS *pbbbbbbbbbbbbbbbbt*


Cat Army Sworn Enemy
Today I learned that my department is the #2 fastest in the entire company in ticket times.

... This is because 95% of the tickets assigned to us are done so incorrectly so it lives in our queue for only a minute or so before we angrily send it back.

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