|
Ever since chat based customer support became a thing I always want to use it and I can't understand why having to call tech support on the phone even exists. I recently had to deal with venmo and they ONLY offer chat support, which seems way smarter to me. - Can do other stuff while talking to them, waiting for a response - No worries about not being able to understand someones accent - Easily accessible log of whatever was talked about - If you don't have a phone handy for some reason you're good The whole experience just seems more convenient in general. No one really likes talking on the phone right? Let's get with the times.
|
#
?
Jan 1, 2024 18:16
|
|
|
|
| # ? May 7, 2024 23:41 |
|
|
They do it because they know it pisses you off wizard master.
|
|
#
?
Jan 1, 2024 18:17
|
|
|
old people
|
|
#
?
Jan 1, 2024 18:18
|
|
|
Text based support is great if you have phone anxiety and don't care if your problem is actually resolved.
|
|
#
?
Jan 1, 2024 18:18
|
|
|
The Moon Monster posted:Text based support is great if you have phone anxiety and don't care if your problem is actually resolved.
|
|
#
?
Jan 1, 2024 18:28
|
|
|
I've had good luck with text based support these days... when it exists. What annoys me even more is no text based way to schedule something, what loving year is this? I don't need to talk to you to say I want you to examine my body at this time and date, thanks doc. Even dumber when all you need is labwork to refill meds but they want you to drive 10hrs to this location to have it done instead of just ordering out the labs and giving you a video call.
|
|
#
?
Jan 1, 2024 18:31
|
|
|
Yeah, but have you ever really laid into a customer service rep over text? It's not as satisfying as really letting someone have it over the phone.
|
|
#
?
Jan 1, 2024 18:36
|
|
|
a lot of people are too dumb to read
|
|
#
?
Jan 1, 2024 18:46
|
|
|
Worf posted:a lot of people are too dumb to read Chat based support with talk to text bing bong problem solved
|
|
#
?
Jan 1, 2024 18:51
|
|
|
Been wondering the same thing myself PH
|
|
#
?
Jan 1, 2024 19:03
|
|
|
Smugworth posted:Been wondering the same thing myself PH they say great minds think alike
|
|
#
?
Jan 1, 2024 19:15
|
|
|
pencilhands posted:they say great minds think alike 
|
|
#
?
Jan 1, 2024 19:16
|
|
|
do i know you?
|
|
#
?
Jan 1, 2024 19:19
|
|
|
I only use phone support if it's available OP.
|
|
#
?
Jan 1, 2024 19:37
|
|
|
Your inquiry has been received. Waiting for an available agent....................................................................... NOTE: Do not navigate away from this window or your session will be disconnected!
|
|
#
?
Jan 1, 2024 19:43
|
|
|
pencilhands posted:do i know you? It's possible I guess
|
|
#
?
Jan 1, 2024 20:03
|
|
|
wesleywillis posted:They do it because they know it pisses you off wizard master.
|
|
#
?
Jan 1, 2024 20:13
|
|
|
pencilhands posted:- Easily accessible log of whatever was talked about This is why OP. Can't let the customer have proof of what they were told.
|
|
#
?
Jan 1, 2024 20:31
|
|
|
the text support is better because it creates a paper trail so you can prove to the next support person what the previous one told you. it won’t help of course but you can feel a really great sense of justified outrage that phone calls simply can’t replicate.
|
|
#
?
Jan 1, 2024 21:25
|
|
|
It’s definitely a literacy thing. More than 20% of people can’t read in the country of many states
|
|
#
?
Jan 1, 2024 21:35
|
|
|
erosion posted:Your inquiry has been received. Waiting for an available agent....................................................................... hello its me Michael again youre stupid chat disconnected me for the fifth time GET YOURE WEBSITE FIGURED OUT. having trouble installing triller on my smart toaster going on the fourth week in a row now and ive had it up to hear with your lousy product. connect me with a manager now or i will report you to the BBB again. balls in your court.
|
|
#
?
Jan 1, 2024 21:37
|
|
|
HELLO?
|
|
#
?
Jan 1, 2024 21:38
|
|
|
I had an order with Amazon that just disappeared after getting processed, I waited a couple of weeks and then called them. To my amazement, I spoke with a person in under 5 minutes, she was super helpful and solved the issue in a few more minutes. It was great! I was expecting to deal with a maze of phone menus.
|
|
#
?
Jan 1, 2024 21:39
|
|
|
|
|
#
?
Jan 1, 2024 21:58
|
|
|
flubber nuts posted:hello its me Michael again youre stupid chat disconnected me for the fifth time GET YOURE WEBSITE FIGURED OUT. having trouble installing triller on my smart toaster going on the fourth week in a row now and ive had it up to hear with your lousy product. connect me with a manager now or i will report you to the BBB again. balls in your court. {Disconnected}
|
|
#
?
Jan 1, 2024 22:02
|
|
|
redshirt posted:I had an order with Amazon that just disappeared after getting processed, I waited a couple of weeks and then called them. How did you do this? Because my friend bought a really expensive product with them that just didn't loving arrive and is been a goddamned nightmare.
|
|
#
?
Jan 1, 2024 22:15
|
|
|
DicktheCat posted:How did you do this? Because my friend bought a really expensive product with them that just didn't loving arrive and is been a goddamned nightmare. I just followed the steps and called when prompted. Nothing special. Maybe my order was easy to resolve because it got processed by Amazon itself but then no shipping company ever took possession. So she cancelled and placed a new order on the spot.
|
|
#
?
Jan 1, 2024 22:29
|
|
|
erosion posted:Your inquiry has been received. Waiting for an available agent....................................................................... Not really any different than sitting on hold for 20 minutes then being disconnected.
|
|
#
?
Jan 1, 2024 22:34
|
|
|
Monkey's paw curls, and in 2024 all customer support will be replaced by AI chat which, regardless of the original problem, will inevitably lead to the end result of every support request being AI-generated furry porn.
|
|
#
?
Jan 1, 2024 23:10
|
|
|
Not seeing a problem Just that I'll be submitting a lot more tickets
|
|
#
?
Jan 1, 2024 23:12
|
|
|
redshirt posted:I had an order with Amazon that just disappeared after getting processed, I waited a couple of weeks and then called them. Yeah I’ll vouch for this too. Obviously Amazon sucks as a company but their phone reps are fantastic. They call you back within a few minutes and are just like “no big, here’s your money back”.
|
|
#
?
Jan 1, 2024 23:33
|
|
|
Old people hate text-based support because it makes it harder for them to throw temper tantrums and yell at the support ppl
|
|
#
?
Jan 1, 2024 23:36
|
|
|
I mean, if it's a basic thing with a basic fix, sure. But it seems to me it's way more work and harder to convey meaning on more involved issues. Far easier just to talk. Most of the time.
|
|
#
?
Jan 1, 2024 23:38
|
|
|
i like leaving my phone on speaker on my desk and not actively doing physical things for the interaction
|
|
#
?
Jan 1, 2024 23:52
|
|
|
I do enjoy a subtle but savage burn.
|
|
#
?
Jan 2, 2024 03:03
|
|
|
deep dish peat moss posted:Old people hate text-based support because it makes it harder for them to throw temper tantrums and yell at the support ppl don’t they know where the caps lock button is
|
|
#
?
Jan 2, 2024 03:15
|
|
|
pencilhands posted:Ever since chat based customer support became a thing I always want to use it and I can't understand why having to call tech support on the phone even exists. I recently had to deal with venmo and they ONLY offer chat support, which seems way smarter to me. You can do other stuff while on a call too Now you have to understand someone's spelling, itt hord for hiring well spellers otherwise of talking well Businesses sometimes don't want a log (for you) of what their services told you about You don't have a phone handy, even a software phone, but you have a computer to use chat??? I can see why you think it's more convenient when you didn't really think about it all that much. You didn't even mention one of the few good things, that it's quieter and doesn't require making noises with your mouth.
|
|
#
?
Jan 3, 2024 19:18
|
|
|
pencilhands posted:don’t they know where the caps lock button is TEAM SHIFT KEY.
|
|
#
?
Jan 3, 2024 19:24
|
|
|
redshirt posted:I only use phone support if it's available OP. go to hell
|
|
#
?
Jan 3, 2024 20:02
|
|
|
|
| # ? May 7, 2024 23:41 |
|
|
I briefly worked a chat support job and I quit my job one day after I got stuck on a chat for two hours with this person who wasn't understanding image ratios and they kept asking why their image was "long" and I was trying to explain the difference in aspect ratios (square vs rectangle) for two hours while they got really mad and typed at me in all caps about how squares and rectangles are the same thing. I don't think I would have survived that experience if it was over the phone All they had to do was click the button to use a 1:1 aspect ratio (the logo was a square) but they typed angrily in all caps for 2 hours instead of just click it
|
|
#
?
Jan 3, 2024 20:06
|
|