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No option to wait. No option to leave a message. Just, we can't help you bye. gently caress you covered California.
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Feb 1, 2024 01:35
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Yeap
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Feb 1, 2024 01:46
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Feb 1, 2024 01:48
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Feb 1, 2024 01:50
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working as intended
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Feb 1, 2024 01:51
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YOUR CALL IS IMPORTANT TO US PLEASE, STAY ON THE LINE
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Feb 1, 2024 01:52
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You can't even yell at the people responsible They pay poor schmucks to answer the phone and get yelled at for them
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Feb 1, 2024 01:54
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This needs to be an emote
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Feb 1, 2024 01:55
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Smugworth posted:You can't even yell at the people responsible And then they get fired if you give them less than a 10 on the survey
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Feb 1, 2024 01:57
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Dixville posted:No option to wait. Write them a letter.
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Feb 1, 2024 05:58
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keep a log of every time you called them and they ended the call you will be glad you have that data to refer to when you write your manifesto
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Feb 1, 2024 06:00
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Have you tried their easy online tools that can be used to answer most questions?
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Feb 1, 2024 06:02
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Dixville posted:No option to wait. sucks poo poo and this is one of the better states for enrollment
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Feb 1, 2024 06:06
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it's been a while since I had to deal with covered california but iirc the trick is "community enrollment partners" are stupid as gently caress and they suck "certified insurance agents" do poo poo like this professionally and will get you through the entire process in like 5 minutes
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Feb 1, 2024 06:20
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It's 8am,your office just opened. 
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Feb 1, 2024 06:38
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If it’s anything like the IRS, use *67 prior to calling
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Feb 1, 2024 06:42
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Getting a call back should be the default option for those phone trees
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Feb 1, 2024 07:33
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Feb 1, 2024 08:08
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Three Olives posted:Have you tried their easy online tools that can be used to answer most questions? 
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Feb 1, 2024 11:59
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Due to high posting volumes, I'm unable to reply to your thread at this time. Your posting is important to me, please try again at a later time.
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Feb 1, 2024 12:03
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Can't they just turn the volume on their phone down?
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Feb 1, 2024 12:04
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by hanging up you have contributed to the corporate culture that lets them get away with poor staffing as a deflection technique, op this is your fault and you should be ashamed
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Feb 1, 2024 12:18
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*hold music from Hell
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Feb 1, 2024 12:25
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as a customer service person i can say with authority that customer service rules.
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Feb 1, 2024 14:19
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redshirt posted:*hold music from Hell Just waves of static and spanish guitar
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Feb 1, 2024 14:30
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Inexplicable Humblebrag posted:by hanging up you have contributed to the corporate culture that lets them get away with poor staffing as a deflection technique, op
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Feb 1, 2024 14:37
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"would you like to talk to our voicebot? press 1 if you want to talk to our voicebot. you can talk to our voicebot 24/7. by talking with our voicebot you consent to having your conversation with our voicebot recorded. press 2 if you would like to remain in the queue and talk with our first available employee." *presses 2* "thank you. you are number 37 in queue. would you like to talk to our voicebot?"
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Feb 1, 2024 14:37
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InediblePenguin posted:no the phone trees hang up on you now dude. that's because the op didn't want to stay on the line hard enough
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Feb 1, 2024 14:58
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Management fires 90% of call staff. CEO gets 6000% raise.
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Feb 1, 2024 18:51
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Line goes up
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Feb 1, 2024 19:20
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flubber nuts posted:as a customer service person i can say with authority that customer service rules. The best was working at a small business, like 8 employees and 3 of us were in the same room. 95% of the customers were decent and had legit questions, so we were glad to help. The 5% almost became a game. We'd have mobile headsets so if you got a real lovely person on the line you could get up and walk around. We'd dance, we'd go hump a co-worker's chair(while they are in it), go take a poo poo (uh yeah, one moment, I'm pulling up the manual, or, uh yeah I'm downloading that file for you). On busy days you could not dick around because the phone lines were ringing. Take care of them and get them off the line ASAP. On slow days when it was quiet, dicking around with a rude customer was completely acceptable. My favorite was joking with a coworker that whoever could fit the phrase, "Have you shed any large loads lately?" (solar electricity/electrical loads...) into a call first won a six pack of beer. He worked it into a call, starts kicking the back of my chair to get my attention and then drops the bomb. I could hear the customer yelling, "WHAT THE HELL?" over my headset and out of his. Top quality customer service.
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Feb 1, 2024 20:01
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Wait a few years and an AI customer service rep can pretend to help you instead of making you wait.
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Feb 1, 2024 20:55
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Internetjack posted:The best was working at a small business, like 8 employees and 3 of us were in the same room. 95% of the customers were decent and had legit questions, so we were glad to help. LMAO! TYhat's freaking epic goon sire!!
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Feb 1, 2024 20:57
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bradzilla posted:LMAO! TYhat's freaking epic goon sire!! this is why i log into something awful every day. for that timeless GBS #Content
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Feb 1, 2024 21:07
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A long time ago talking to helpdesk on the phone the rep forgot to mute their headset and I heard them teasing me for my mild new york accent 
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Feb 1, 2024 21:17
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bossy lady posted:A long time ago talking to helpdesk on the phone the rep forgot to mute their headset and I heard them teasing me for my mild new york accent Shoullda yelled into the mic. "I'm Talkin 'ere!"
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Feb 1, 2024 21:19
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bossy lady posted:A long time ago talking to helpdesk on the phone the rep forgot to mute their headset and I heard them teasing me for my mild new york accent They were right to do so
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Feb 1, 2024 21:21
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oh poo poo, have the menu options changed? I should have been listening carefully
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Feb 1, 2024 21:52
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bradzilla posted:LMAO! TYhat's freaking epic goon sire!! I'm glad you think so. It was quite entertaining!
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Feb 1, 2024 22:08
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to speak to a specific representative, input the last 3 letters of their middle name
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Feb 1, 2024 22:37
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