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Problem description: I’m really hoping someone here can help, I’m at my wit’s end. I’m not even sure if this is a hardware issue (and if so, the motherboard or GPU) or a software/driver issue. I’m trying to finish building the below system. The GPU came last, so I put everything else together, installed Windows, etc. No issues there, everything seemed to be working perfectly. However, the GPU finally arrived and I’ve been unable to get it actually working. The driver installation seems to work at first, but after the required system restart the GPU is no longer recognized. At that point, it only shows up under hidden devices in Windows Device Manager (in the properties menu, it will say the hardware is no longer connected despite not physically touching it). At first glance, the GPU appears to be ok. The 12VHPWR cable is fully inserted, the RGB lights up, and the fans spin. Some things I’ve noticed that may or may not be relevant:
Attempted fixes: I’ve tried everything I could think of/Google for with no success.
Recent changes: This is a new system I’m trying to finish building, so everything is new. -- Operating system: Windows 11 Pro x64 System specs: CPU: AMD 7800X3D CPU cooler: Thermalright Peerless Assassin 120 SE Motherboard: ASRock X670E Steel Legend RAM: 32GB (2x 16GB) G.Skill Flare X5 DDR5-6000 CL30-38-38-96 GPU: PNY 4070 Ti Super XLR8 SSD: Western Digital SN850X 4TB PSU: Super Flower Leadex VII XP Pro 850W Case: Fractal Design North Location: USA I have Googled and read the FAQ: Yes
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Feb 16, 2024 19:29
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| # ? Apr 28, 2024 16:05 |
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Make sure you're on the latest motherboard BIOS: https://www.asrock.com/MB/AMD/X670E%20Steel%20Legend/index.asp#BIOS
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Feb 17, 2024 06:47
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Zogo posted:Make sure you're on the latest motherboard BIOS: https://www.asrock.com/MB/AMD/X670E%20Steel%20Legend/index.asp#BIOS I'm using the latest stable BIOS (2.02). Do you think one of the beta versions would help?
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Feb 17, 2024 06:57
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An update: I had time to pull my (known working) GTX 970 out of my old system and put it into the new one. It seems to be working perfectly; drivers installed with no issues and system restarts cause no problems. It sure seems like it must be the new GPU that's at fault, though I'd love to hear thoughts from others with more experience (the last time I built a computer was ~2015, so it's been quite a while).
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Feb 17, 2024 07:02
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Arnaught posted:I'm using the latest stable BIOS (2.02). Do you think one of the beta versions would help? Possibly. It's up to you if you want to try it. Some prefer not to install the beta ones. Arnaught posted:An update: It's a decent bet that the GPU has an issue.
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Feb 17, 2024 23:46
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Here's the way I would do this: Disassemble all of it. Test everything outside of the case assembly. Drivers, games, etc. Hopefully this does it. Then if it does, inspect case and reassemble correctly using the right screws and the right standoff depth (if it's a thing) If not, Inspect the card, look for missing bits, especially any components near the edge. Use light and magnification if you need it. Clean everything very well and gently with alcohol and some qtips under a strong as hell light source with magnification Update everything (bios, vbios)
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Feb 18, 2024 19:19
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down1nit posted:Here's the way I would do this: Thanks to both you and Zogo for your help! I think I managed to track the problem down to the motherboard (the main PCIe slot, specifically). Rather conveniently, Amazon decided to send me two 4070 Ti Super cards a few days apart, the new one arriving today. The new card exhibited the same symptoms as the previous one, so I took everything apart and reassembled it outside the case. This didn't change anything: the Nvidia drivers would not successfully install, there was no HDMI signal out, and a restart would hide the device in the Device Manager. However, both GPUs seem to work fine in the bottom PCIe 3 slot (there wasn't enough room to try this in the case). Drivers were successfully installed, no errors reported in Device Manager, restarts were fine, and there was a good HDMI signal out. To me, this strongly suggests that there's some problem with the primary PCIe slot on the motherboard (though if that's the case, I have no idea why my old 970 did work in the slot...). I'm thinking I need to return this motherboard and get a new one. Does this seem like a reasonable conclusion? Edit: Forgot to mention there was a new symptom too. With either GPU in the primary PCIe slot, restarts started to either pause for several minutes while booting, or failed to boot altogether (with the final 'boot' LED lit on the motherboard). Toggling the power at the PSU and then starting it up would usually work, but a restart would have those issues once again. There are no issues booting with either no GPU installed, or one installed in the bottommost PCIe slot. Arnaught fucked around with this message at 02:57 on Feb 19, 2024 |
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Feb 19, 2024 02:51
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Arnaught posted:I'm thinking I need to return this motherboard and get a new one. Does this seem like a reasonable conclusion? Yes, you could try that.
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Feb 19, 2024 22:17
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Just want to post a conclusion to this, in case it's useful to someone with similar problems. I returned the motherboard and got a new one (same make, model, etc.). This one works perfectly, no issues at all with the GPU anymore. So it seems the motherboard did indeed have a bum primary PCIe slot. Thanks again to Zogo and down1nit for your help and advice!
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Feb 22, 2024 23:26
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Arnaught posted:Just want to post a conclusion to this, in case it's useful to someone with similar problems. Sick. great troubleshooting job! Also, I do hope the number of 4070ti Super cards you own hasn't gone down. Errors are errors you know.
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Feb 23, 2024 05:24
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They have not... decisions, decisions
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Feb 23, 2024 07:20
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| # ? Apr 28, 2024 16:05 |
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Feb 23, 2024 09:08
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