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Munnin The Crab posted:So this morning I woke up to my father telling me "Oh hey, the Verizon rep called, I'm saving us :tenbux: a month by switching us too a 2g cap per month!" If this is truly the case with what the rep said, you should be able to call and get the recording. If the recording shows that the original rep gave false information you might be able to get somewhere. That being said, "somewhere" may be nothing more than a "sincere" apology and a small credit for a month.
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Dec 28, 2012 20:05
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I feared as much. That marks the 3rd technology related hundreds-of-dollars mistake he's made in as many days.
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Dec 28, 2012 20:08
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Munnin The Crab posted:I feared as much. That marks the 3rd technology related hundreds-of-dollars mistake he's made in as many days. Who's the primary on the account?
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Dec 28, 2012 20:09
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Munnin The Crab posted:I feared as much. That marks the 3rd technology related hundreds-of-dollars mistake he's made in as many days. You need to call, Be nice, And if they dont fix it throw a loving fit and threaten to leave and take every line with you. Smart phone customers, even on evil unlimited data, are still big money. We have 5 lines on ours with unlimited and they pretty much give us anything we want if there is ever a problem. Then again, we pay well over 300$ a month these days.
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Dec 28, 2012 20:23
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They can revert it within 14 days, it just has to go through an offline department to get reinstated, and may take a week to process.
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Dec 29, 2012 01:10
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EbolaIvory posted:A corp rep can do it in store, right then and there. The line signing the contract loses unlimited, Not the line getting the phone. Are you sure? I'm a third party using Eroes -> Alternative Upgrade, and when I did this, it only put the new data plan on the line receiving the phone, not the line who used the upgrade. The customer assured me he talked to several VZW employees who said he'd be ok, so I said whatever and did it.
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Dec 29, 2012 03:24
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Rent posted:Are you sure? I'm a third party using Eroes -> Alternative Upgrade, and when I did this, it only put the new data plan on the line receiving the phone, not the line who used the upgrade. Pretty drat sure.
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Dec 29, 2012 03:45
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Give them a call and says there has been a mistake on the account and ask them nicely to revert it. They tried to stick the 2gb plan onto my account too after activating a new, completely unsubsidized phone and they were able to revert it back a few hours after I've called.
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Dec 29, 2012 08:18
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Mighty Horse posted:It was way better after you rooted and killed all the bloat. Not great, but comparable to the other phones around at the time. Then I'll take your word for it. I just thought the Spectrum never had much of a developer following.
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Dec 29, 2012 15:17
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I've been a verizon customer for a couple years. One line only. My parents are thinking about getting a couple Ipads with data plans for themselves and my grandpa but none of them are verizon customers. Is there any reason I should add their ipads to my account (along with data) or should they just open up their own account?
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Dec 30, 2012 08:06
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I ended up having to take my new off-contract S3 in to activate it because I didn't think the drat SIM card size would have changed between it and the Thunderbolt. I was concerned I would get crap over renewing the contract (and killing my unlimited data) but that turned out to be not a problem at all. What was the issue was ISIS Mobile Wallet (I live in a test market). rep: "Oh have you heard of ISIS? Let me install it, it is the best ever and they give you free money! What do you mean you want to leave it until later, lets do it now now now! Isis isis isis isis!" They even had NFC tags on nearly every surface (and their badges) so they could just grab the phone, wave it over, and quickly hit "Install" in the google play store, which he proceeded to do. Despite protesting at first I ended up just letting him do it out of resignation because I'm pretty sure they are getting hounded over making sure every single S3 that comes in or out the door has it installed and active, and I knew it would get wiped by rooting the phone. It creeped me out enough that I ended up side-loading Google wallet instead.
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Jan 1, 2013 01:44
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I'm pretty sure you need an ISIS ready SIM to even use it anyways, so it might not even work.
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Jan 2, 2013 18:15
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The reason I went to the store was for a new sim card so the one that I got has the security stuff for isis on it. The only way I could trust isis less to not be crappy is if it were a coalition of cable companies backing it instead. This setup of blocking Google Wallet just fits the wireless carriers "Why bother making it good when you can make it the only choice" style of thinking too much.
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Jan 2, 2013 18:26
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Shifty Pony posted:The reason I went to the store was for a new sim card so the one that I got has the security stuff for isis on it. Hows wallet working with an isis sim? Reports seem to be no dice.
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Jan 2, 2013 18:38
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EbolaIvory posted:Hows wallet working with an isis sim? Reports seem to be no dice. Works fine for me. It set up fine and transactions go through smoothly. However I heard that the GS3 has an integrated secure element and does not need the nfc sim for wallet to work. I can post instructions on how I set mine up if people are interested on giving it a go to find out.
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Jan 2, 2013 20:11
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As much as I hate the way Verizon has been loving around with this poo poo, I do like the idea of the SIM having the secure element. When a stable CM build is out, I tend to be a compulsive flasher, and being able to just go to the store and get a new SIM if I were to gently caress something up is rather appealing. That being said, I'm still not going to use ISIS. Ever.
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Jan 2, 2013 21:45
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Shifty Pony posted:Works fine for me. It set up fine and transactions go through smoothly. Thats good to hear. Thanks for that 
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Jan 2, 2013 21:48
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Shifty Pony posted:Works fine for me. It set up fine and transactions go through smoothly. Yeah, I'm interested in finding out how to set up Wallet on my GS3 now that I've been having fun learning how to hack it a little.
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Jan 2, 2013 22:25
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clamiam45 posted:Yeah, I'm interested in finding out how to set up Wallet on my GS3 now that I've been having fun learning how to hack it a little. I pretty much followed the instructions in this XDA thread. I am running an AOSP Rom (Liquidsmooth JB 4.1 RC7) and followed the instructions under the "Simple Build.Prop Editing". A few minutes later It was working fine. BUT BE WARNED.... AlexDeGruven posted:As much as I hate the way Verizon has been loving around with this poo poo, I do like the idea of the SIM having the secure element. Having the Secure Element hardwired in the phone itself with no way to clear it out is such an astonishingly dumb thing that I can't believe it actually is designed that way, and that there is just some sort of a cleanup command that hasn't been found by the development community now (and is likely being kept secret by Samsung). As it is now if it gets locked all you can do is either abandon Google Wallet or flash back to stock and hope you can get a replacement phone (likely not on the VZW phone model as Google Wallet is supposedly not supported). Hey at least you could switch to Isis  I almost got caught by it myself, doing a downgrade from RC9 of the rom to RC7 to fix a bluetooth issue (no bass, known issue but I didn't feel like messing with a fix) before I read about the google wallet secure element lockout that can happen in such situations. I think that I had not yet used Google Wallet for transactions but had only just set it up was all that saved me, although people have reported being lucky as long as they re-install the same version of Google Wallet with the same cards active in the account (although to be fair there is always the possibility that most rom upgrades/changes go fine and that the lockout is a rare thing with only those hit with it posting). Shifty Pony fucked around with this message at 23:27 on Jan 2, 2013 |
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Jan 2, 2013 23:24
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CancerStick posted:If I want to purchase a new phone but use either 1) another lines upgrade to transfer to mine or 2) add a new line to the family plan, but keep it at the basic $9.99 while transfering that phone to my line, my only options are to purchase the phone through Verizon, correct? I don't think anybody verified this for me so I figured I'd ask one more time before I bite the bullet and walk into a Verizon retail store. Just want to make sure that there isn't a third-party outlet that I might find a cheaper S3 or Note II. I assume since I am doing line transfers/adding new lines that Verizon is my only retailer, correct?
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Jan 2, 2013 23:29
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If you want to do the upgrade and transfer shuffle, you won't be able to use any 3rd party retailer that has a policy like Amazon's. The instant you remove the data plan from the upgraded line, Amazon will smack you with their own ETF, which Verizon does not do.
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Jan 2, 2013 23:44
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Shifty Pony posted:Having the Secure Element hardwired in the phone itself with no way to clear it out is such an astonishingly dumb thing that I can't believe it actually is designed that way, and that there is just some sort of a cleanup command that hasn't been found by the development community now (and is likely being kept secret by Samsung). As it is now if it gets locked all you can do is either abandon Google Wallet or flash back to stock and hope you can get a replacement phone (likely not on the VZW phone model as Google Wallet is supposedly not supported). Hey at least you could switch to Isis There could well be a way to remotely reset a secure element, but since control of what goes in and out of it is handled by the TSM, that would have to come from them. So if there were even a way to do it, the current messed up business climate regarding NFC payment support means you're not going to get them to help you with a device that "shouldn't" have had it in the first place.
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Jan 3, 2013 03:02
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Oh I can completely understand making the security element a royal pain in the rear end to reset, I'm just shocked there is absolutely no procedure for it at all. I could even see something akin to having to send in with a witnessed notarized form, a hefty fee, and copies certain identifying documents and even then they just wipe all info from it. People would probably trust the security more if you had some really over the top yet official sounding process, a bit of security theater almost. Maybe Google will pay First Data to do this remotely, as why would they care if Verizon doesn't "allow" you to load the program or not? If adoption takes off they will need the function because people are going to be seriously pissed off if their $300-$700 phone crashed and they lose the ability to use the feature they liked to show off. Also while I'm dreaming, I'd like a Unicorn named Bubbles. When I used Google Wallet earlier today the checkout lady asked if it was Isis and when I said no she talked about how she wet it all up and was really pissed off to find out it only works with American Express, Capital One Mastercard, and Chase Freedom Mastercard. No other banks, no debit or prepaid cards at all (besides the Isis built-in one with $2/month inactivity fee), no Visa, and no Discover. I wonder how much of a kickback Verizon/T-mobile/AT&T are getting for credit card signups 
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Jan 3, 2013 04:38
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AlexDeGruven posted:If you want to do the upgrade and transfer shuffle, you won't be able to use any 3rd party retailer that has a policy like Amazon's. FWIW, Wirefly allows transfer upgrades on Verizon. They also have a $50 cashback thing going for BoA customers. Would you get the ETF from Amazon if the upgraded line already has a data plan, and you're just switching the phone? I'm leaning towards Wirefly since they explicitly say they do transfer upgrades, plus the cashback. On the other hand I get 5% cashback from Amazon and I have a gift certificate that was inteded to go toward a phone... I suppose Wirefly wins out assuming the prices are the same ($200 for the Razr Maxx HD. For christ's sake is there a nickname for this phone?) and I'll eventually spend the Amazon certificate on something else. Which I will.
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Jan 3, 2013 22:49
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I'm really sad I missed the Razr JB OTA leak  I got the notification that there was an update, and I hit ok but it failed. Any ideas when we'll see it officially roll out?
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Jan 4, 2013 04:00
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Its out there if you look for it. No rooting needed.
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Jan 4, 2013 15:16
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I'm in New Zealand with my stock Verizon S3. Put in a 2degrees sim, and it's working fine for voice and text, but no dice on data. Any ideas? I thought this was supposed to work with jelly bean.
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Jan 5, 2013 02:00
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stormrider posted:I'm in New Zealand with my stock Verizon S3. Put in a 2degrees sim, and it's working fine for voice and text, but no dice on data. Any ideas? I thought this was supposed to work with jelly bean. Maybe you have to mess around with the APN?
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Jan 5, 2013 02:06
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Has anyone had any luck getting vzw to waive the upgrade fee? It's jacked up that I'm paying a fee for being a customer. I have the unlimited plan and I'm going to lose it when I upgrade, but I don't have much choice since my wifes phone is busted and I promised her a new one for her Bday.
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Jan 5, 2013 04:34
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Ponies ate my Bagel posted:Has anyone had any luck getting vzw to waive the upgrade fee? It's jacked up that I'm paying a fee for being a customer. I have the unlimited plan and I'm going to lose it when I upgrade, but I don't have much choice since my wifes phone is busted and I promised her a new one for her Bday. I've never heard of anyone getting the fee waived before. Doesn't matter if they've been customers for years or even employees, they've all had to pay it. Occasionally they do waive it for new customers but in the form of a bill credit the billing cycle. Verizon is pretty strict and doesn't let up regarding that.
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Jan 5, 2013 05:14
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Lblitzer posted:I've never heard of anyone getting the fee waived before. Doesn't matter if they've been customers for years or even employees, they've all had to pay it. Occasionally they do waive it for new customers but in the form of a bill credit the billing cycle. Verizon is pretty strict and doesn't let up regarding that. Darn, ok. For some weird reason when I go to upgrade just my phone online it gives me a $30 discount. Her phone isn't eligible for the discount. I'm tempted to upgrade them separately.
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Jan 5, 2013 05:26
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Lblitzer posted:I've never heard of anyone getting the fee waived before. Doesn't matter if they've been customers for years or even employees, they've all had to pay it. Occasionally they do waive it for new customers but in the form of a bill credit the billing cycle. Verizon is pretty strict and doesn't let up regarding that. I just added a new line to our family plan today to preserve my unlimited while getting a Note 2. The lady helping me mentioned the $30 upgrade fee and then later said that it didn't apply to me because I was buying a "newer" phone. Yea, I don't know. I was pleased, though.
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Jan 5, 2013 05:53
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chocolateTHUNDER posted:Maybe you have to mess around with the APN? By doing what?
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Jan 5, 2013 06:51
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stormrider posted:By doing what? I'm not sure, it differs depending on what phone you have and what carrier you're trying to get it to work on.
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Jan 5, 2013 07:49
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My aunt gets an upgrade in march on Verizon, it will be her first smartphone. She is going the android route since her husband has it, and she is decently tech savvy. Just need basic phone, Internet, general apps, etc. at this point how is the galaxy S3 versus Razr maxx HD? And I already mentioned iPhone, for better or worse they are going all android.
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Jan 6, 2013 04:51
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Duckman2008 posted:My aunt gets an upgrade in march on Verizon, it will be her first smartphone. She is going the android route since her husband has it, and she is decently tech savvy. Just need basic phone, Internet, general apps, etc. at this point how is the galaxy S3 versus Razr maxx HD? And I already mentioned iPhone, for better or worse they are going all android. Only really difference besides the skins the UI uses are the Maxx's supposedly insane battery life. Other than that, not much of a difference.
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Jan 6, 2013 06:18
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Duckman2008 posted:My aunt gets an upgrade in march on Verizon, it will be her first smartphone. She is going the android route since her husband has it, and she is decently tech savvy. Just need basic phone, Internet, general apps, etc. at this point how is the galaxy S3 versus Razr maxx HD? And I already mentioned iPhone, for better or worse they are going all android. If you want the best selection of cases and other aftermarket accessories, the S3 is the one to go with. Aside from the iphone, the S3 is the best selling model and is available on a ton of carriers around the world which puts it on the top of the list for the folks making phone accessories.
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Jan 6, 2013 07:14
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stormrider posted:I'm in New Zealand with my stock Verizon S3. Put in a 2degrees sim, and it's working fine for voice and text, but no dice on data. Any ideas? I thought this was supposed to work with jelly bean. You should be able to go to Settings > "More Settings" (under Wireless and network) > Mobile Networks > Access Point Names. Then press Menu and hopefully you'll end up with the option to add APN's. The option appears to be disabled right now while I'm on a Verizon SIM but I hope they wouldn't cripple it that hard.
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Jan 6, 2013 16:34
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Is there an outage right now or way to find out if there is one? Neither my girlfriend nor I can call or text, and she has no data on her 3G phone, but LTE works fine on mine. Our phones both show good signal. We're in Kansas if that matters. e: it's working now, but I'd still like to know if there's a place that gives outage statuses. butt dickus fucked around with this message at 18:19 on Jan 6, 2013 |
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Jan 6, 2013 17:43
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My husband and I are looking to get on a share everything family plan with Verizon. Currently he is on his parent's Verizon family plan without an upgrade coming up as his mother just used it. He would be wanting to keep his current number but also get a new phone at the subsidized price from Amazon Wireless since we would save 150 dollars. I'm not transferring my number over from AT&T. Is this possible? He'd give up his phone number if he had too, but he's had it for at least 7 years so he is attached to it.
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Jan 8, 2013 23:44
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