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 Where did they say that?
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Aug 11, 2013 15:04
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JerryLee posted:
Kickstarter comments. A backer had posted a typical 'is this the time to complain to my bank about fraud' and someone at Reaper decided the response to this was to further screw up their PR and customer service skills. http://www.kickstarter.com/projects/1513061270/reaper-miniatures-bones-an-evolution-of-gaming-min/comments?cursor=3966760#comment-3966759
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Aug 11, 2013 15:12
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Okay, in the context, it seems like just having to respond to an internet lawyer who thinks accusing them of literal fraud is the appropriate response (hint: it's not a fraud scheme if they've shipped out massive amount of product to 95% of people; their customer service may have inexcusably poo poo the bed on the last 5% but Reaper Bones is not fraud). On the other hand Reaper's response is equally disingenuous since Reaper is more than capable of just finishing up the process of customer satisfaction on this kickstarter, or at least making the reasons for delays transparent. 'Kickstarters are never guaranteed to succeed' doesn't really apply when the kickstarted product line is complete and almost ready to go to retail and the only problem is you dragging your rear end on putting someone's tiny plastic men in a box and shipping it off to England or wherever.
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Aug 11, 2013 15:39
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 So it begins... Haven't painted anything in forever, but this felt good..
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Aug 11, 2013 15:54
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JerryLee posted:Where did they say that? Full comment (names redacted): quote:Creator Reaper Miniatures about 19 hours ago So, it's OK to string people along with a fake shipping ticker and moving the shipping date god knows how many times, but if we're late to ask for a refund, it's our fault? And the comment about "technically not having to return a thing"... Well Reaper, technically I don't have to be a return customer. And with these kinds of comments you've convinced me not to. Seriously, if you're gonna hold the technicalities over our heads after admittedly finishing 90% of the order, your reputation's gonna go down the drain faster than you can say "Was it really a success?"
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Aug 11, 2013 18:59
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Pierzak posted:Full comment (names redacted): Yesterday's Reaper posts pissed me (as a person still waiting for my e-mail) off worse than anything in this project before. I could chalk up the non-existing communication by assuming that they were too busy, but the condecending and snarky communication is another thing. Then they locked the thread on international shipping on their forum. gently caress me for being a dirty foreigner, I guess. Not feeling like becoming a repeat customer at the moment.
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Aug 11, 2013 19:12
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It's pissed me off and I've GOT my email. gently caress that's pretty terrible. I'm pretty sure I'm now not going back to them.
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Aug 11, 2013 19:17
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The shipping confirmation email (where to?)? Good for you, I hope I got mine soon. But I'm very wary of ordering ANYTHING big from them now (unless I know I can get the transfer reversed the moment they gently caress something up). That RMS paint mega set I wanted? Looking less and less likely now.
Pierzak fucked around with this message at 19:46 on Aug 11, 2013 |
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Aug 11, 2013 19:20
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Pierzak posted:The shipping confirmation email (where to?)? Good for you, I hope I got mine soon. But I'm very wary of ordering ANYTHING big from them now (unless I know I can get the transfer reversed the moment they gently caress something up). That RMS paint mega set I wanted? Looking less and less likely now. Yeah, I've heard all sorts of positive buzz about Reaper before, but now it seems that everyone but Brian is a bit of a dick, and Brian is barely posting anything anymore. So we're left with either no info, or sass. Great.
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Aug 11, 2013 21:32
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All I can say is that this is not how they've acted previously. Before this, they had almost a golden reputation for customer service. It doesn't excuse their actions, but I think part of it is that they've gotten burned out from the comments. I mean, when they announced they'd do the simple orders first, there was a cry for blood from the people with large orders. Even when they were fairly forthcoming about delays, they were getting a lot of abuse. But it's still their job to do customer service. And they need to be able to distinguish normal, frustrated customers from entitled dipshits. I'm still going to buy from Reaper. I've ordered two packages from them since June, and both arrived in Afghanistan within two weeks. I believe that this is a temporary aberration of their usual practices. But I can't argue that they haven't given people a lot of reason to be skeptical lately.
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Aug 11, 2013 21:43
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JackMann posted:All I can say is that this is not how they've acted previously. Before this, they had almost a golden reputation for customer service. Yeah, they seem to have no problem to send out normal orders at an ordinary speed, even normal international orders. But international Bones shipments? No can do, because the Magical Mystery UPS truck can't pick them up. All I really want is an honest update on what the real deal is, and I'd be a happy camper. But for some reason Reaper will do anything but post such an update, which is baffling to me.
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Aug 11, 2013 22:03
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Indeed. WHat would satisfy me at this point, would be a frank, open, honest KS update or mailshot telling those who have been waiting on orders, what's happening. It didn't annoy me at all when delays crept in; frankly I expected it in a process this big. It annoyed me when delays crept in and nobody told me why, and I had to keep checking facebook to see if any news had been posted, and it rarely had, and when it was, it was placeholding, not information. I don't know wtf happened to the customer service, but it definitely went to poo poo.
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Aug 11, 2013 22:08
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I have to be honest, even with some of this stuff making Reaper look bad, it's not going to stop me buying from them. At the end of the day, for decent figures in the $1-$4 range, I would eat a ton of poo poo on the customer service/delivery side. It's just so drat cheap.
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Aug 12, 2013 01:50
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They've also kept their cool throughout a year+ of comments section bullshit.
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Aug 12, 2013 02:12
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Ultimately, I'd still recommend Reaper to a friend. On normal stuff, they seem to have kept up their usual level of customer service. Part of why I'm so disappointed with this lapse is that they're normally pretty cool, and I'm afraid this will turn people off from buying from them in the future. Jonas, Space, I don't at all blame you for being pissed at Reaper here. They're loving their communication up pretty badly. They seem to have gotten so tired of dealing with the negative comments that they've stopped giving out any news on the Kickstarter. Which is the wrong approach. But this is not their normal MO. I'd suggest giving them a try after the Kickstarter's over.
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Aug 12, 2013 02:44
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Last time I ordered anything from Reaper it took 3 months for them to ship it. And now this.
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Aug 12, 2013 05:15
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FROOOOOOOOG posted:Last time I ordered anything from Reaper it took 3 months for them to ship it. And now this. I finally got an e-mail from Matt Clark, where he asked me to provide my address (for the third time). Turned out they only had my zip code and country. Maybe they've had problems with their pledge manager as well?
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Aug 12, 2013 05:47
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Yeah, it seemed like they got to the final 2,000ish orders and just stopped. Haven't gotten my notice yet either. Did they make some minor miscalculation and need to order in more Dragons/Cthullus? Are they actually trying to make sure each of those orders have nothing missing? I just don't know, and I'm confused as to whether there even is a hold up, or just it just really feels like it.
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Aug 15, 2013 06:29
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Wazzu posted:Yeah, it seemed like they got to the final 2,000ish orders and just stopped. Haven't gotten my notice yet either. Did they make some minor miscalculation and need to order in more Dragons/Cthullus? Are they actually trying to make sure each of those orders have nothing missing? I just don't know, and I'm confused as to whether there even is a hold up, or just it just really feels like it. I got my email, finally. Reaper has now said that they are sending out the last parcels randomly, and won't count how many are left, so it's impossible to know how much they have left.
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Aug 15, 2013 06:49
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I was at my FLGS today and they had the figures from one complete box set for sale in the cabinet: from a dollar each for the littlest guys to I think it was seven for the biggest. They also had a kaladrax and a handful of nethyrmauls, plus a couple cthulhus and a couple dragons, all marked at full retail. I immediately thought of you guys who are still waiting, and felt sad. I feel Reaper has really hosed this up now after doing so well, and I feel kind of guilty when I look at my own pile of white plastic.
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Aug 15, 2013 08:00
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gently caress me, UK customs are loving glacial. They've had my package all week, and not even sent out the note telling me how much I need to pay. This is really starting to hack me off now. I ought to get them on Tuesday. At which point, I can't take them home, because that's game night at someone else's flat. It looks like the packet of magnets I ordered from the US after I got my reaper delivery mail are actually going to beat them here, purely by dint of being cheap enough that there don't seem to be any customs fees. Fuuuuccckkk etc.
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Aug 16, 2013 19:49
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Hey, at least you've got your Bones somewhere closer than Texas 
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Aug 16, 2013 20:19
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Mm, I know, I feel for you, seriously.
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Aug 16, 2013 20:46
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thespaceinvader posted:gently caress me, UK customs are loving glacial. They've had my package all week, and not even sent out the note telling me how much I need to pay. This is really starting to hack me off now. I ought to get them on Tuesday. At which point, I can't take them home, because that's game night at someone else's flat. It looks like the packet of magnets I ordered from the US after I got my reaper delivery mail are actually going to beat them here, purely by dint of being cheap enough that there don't seem to be any customs fees. You should be able to phone up yourself and pay with a card. If it's updated to something like 'held for payment' then you can ring 0844 209 6156 and go through the hoops. Leperflesh I think the lesson for anyone not in North America is to steer clear of Reaper. If you're in NA (and not in Western Canada for whatever weird reason that seems to have been a thing) then it seems to have gone pretty well, with far better communication. The other alternative would be to go via a courier to reship it on. Pricier, but less annoyance along the way. At this point I figure I'll not get mine until September, it's got to be before October though, right...right?
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Aug 16, 2013 21:40
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I got my email notification! Seems like there are signs of life over there yet.
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Aug 20, 2013 07:02
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Mine should be in my hot little hands tomorrow, finally. And guess what I found out in the interim: http://www.reapermini.com/forum/index.php?/topic/50971-bones-ii-autumn-2013/ They're only loving doing it again  Before all the orders for the current one are fulfilled, they're planning the next one. WTF.
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Aug 20, 2013 18:19
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I'm in, they did good by my neck of the woods. edit: you realize they've probably been planning this since before they started shipping out ANY rewards, right? These take a lot of planning. long-ass nips Diane fucked around with this message at 18:26 on Aug 20, 2013 |
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Aug 20, 2013 18:23
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thespaceinvader posted:Mine should be in my hot little hands tomorrow, finally. I thought they mentioned that awhile ago, specifically on the subject of 'we can't offer the exact same absurd number of add-ons as last time'.
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Aug 20, 2013 18:40
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First I'd heard of it. It does make me wonder why they're doing it. I thought the casting machine was paid for...
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Aug 20, 2013 18:48
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Because their first kickstarter made them literally millions of dollars in sales? If I had a product launch that made $3.5M in sales in 30 days you bet your rear end I'd follow up. e. More specifically, I assume they can use the funding to convert more of their model range to Bones. They still have hundreds of models that are only in metal. They could convert a bunch, fund some new sculpts, and advertise their products via Kickstarter again/some more. Leperflesh fucked around with this message at 19:06 on Aug 20, 2013 |
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Aug 20, 2013 19:02
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So, my FLGS had a bunch of the kickstarter bones for sale, and I grabbed a ton. But I made the mistake of priming a pack of kobolds I got. Am I hosed here or can I undo it without ruining the models?
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Aug 20, 2013 19:05
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There's nothing wrong with priming Bones. You can just paint them?
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Aug 20, 2013 19:07
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Gotta wonder how they're going to run against Kickstarter's new stretch goal advisories.
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Aug 20, 2013 19:08
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Leperflesh posted:There's nothing wrong with priming Bones. You can just paint them? Except that now my models are super sticky, and it's like painting on top of glue. The paint won't hold without clumping into awful little globs.
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Aug 20, 2013 19:11
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I'm not sure why anyone would say there's nothing wrong with priming Bones. Maybe the concept of priming Bones is not completely contraindicated in that there are a few primers that are apparently safe to use, but the fact that someone had to make that list of safe primers at all pretty much sums it up. Anyway, just strip the primer off the same way(s) as you would if you were repainting it from scratch. A while in Simple Green did the trick for me when I accidentally made a Bones werewolf sticky by trying to prime it normally. There are probably better agents but I don't know what will and won't attack the Bones plastic.
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Aug 20, 2013 19:16
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Quantumfate posted:So, my FLGS had a bunch of the kickstarter bones for sale, and I grabbed a ton. But I made the mistake of priming a pack of kobolds I got. Am I hosed here or can I undo it without ruining the models?  Fix posted:Gotta wonder how they're going to run against Kickstarter's new stretch goal advisories. ed: And speaking of my package, Reaper says the shipping should be done by the end of this week, or, in human terms, "it should be shipped before the end of September, really". Pierzak fucked around with this message at 19:23 on Aug 20, 2013 |
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Aug 20, 2013 19:20
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Oh okay, yeah, I didn't realize you were having the nondrying primer problem. You can strip Bones with simple green. You'll want to bookmark these threads on the Reaper forums (they cross-link each other so you can just bookmark one if you want): Bones - Frequently Asked Questions Bones - Preparation (mould line removal, glue, putty, etc.) Bones - The First Coat is the Difference The latter two have the meat on them.
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Aug 20, 2013 19:21
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Quantumfate posted:So, my FLGS had a bunch of the kickstarter bones for sale, and I grabbed a ton. But I made the mistake of priming a pack of kobolds I got. Am I hosed here or can I undo it without ruining the models? http://www.reapermini.com/forum/index.php?/topic/48669-bones-the-first-coat-is-the-difference/ I can only assume you should be able to use Super Clean Engine Degreaser, Simple Green, or equivalent to strip off the primer; as is frequently suggested here http://forums.somethingawful.com/showthread.php?threadid=3210214
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Aug 20, 2013 19:22
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Quantumfate posted:Except that now my models are super sticky, and it's like painting on top of glue. The paint won't hold without clumping into awful little globs. Probably your primer isn't dry yet... Some primers can take a LONG time to stop being tacky, particularly if you didn't shake the can properly and there's still some propellant mixed in.
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Aug 20, 2013 19:31
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Pierzak posted:
Nothing yet, but they recently put out an advisory warning that might point to changes in the future.
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Aug 20, 2013 21:34
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