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Oh wait nvm
Dilbert As FUCK fucked around with this message at 22:19 on Sep 15, 2013 |
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Sep 15, 2013 22:17
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| # ? May 15, 2024 14:19 |
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chutwig posted:My co-worker analogized the whole process to moving across the country, but insisting on moving the house itself, insisting on living in the house while it's moving, complaining about how the move is really slow, and blaming the truck driver when he hits a bump in the road and all your dishes go flying. Mercifully, it's almost done. One of my customers keeps putting in for SLA credits, when we notify them of sitewide downtimes for some storage migrations. The downtimes last less than 5 minutes and have happened twice since June, with 30 days notice. We got served by a lawyer about our refusal to honor SLA credits for this. In other news, one of the customer managers over on the operations/support side REALLY wants me to come back and work for his super important customer. I do most of this customer's engineering/implementations (usually because they are complicated) and while we clash a lot, he's a new yorker and I grew up in that area, so it's understood it comes from a place of respect.) While i'm not seriously considering taking the guy up on it, I'm thinking of things to ask for that I probably wouldn't get in order to make the move back over, but also dont want to sound like an rear end in a top hat either. I'm thinking of asking for things like: * Unlimited/unrestricted work from home *OR* an office * 15k bump in salary * parking spot * extra vacationtime Any other suggestions? EDIT: * TRAINING (I have been trying to get the company to spring for my RHCE) * CONFERENCES (I'd love to actually go to some) nitrogen fucked around with this message at 22:57 on Sep 15, 2013 |
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Sep 15, 2013 22:50
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I've spent my entire weekend moving VMs from California to Lansing, MI across a 6 megabit MPLS. Here's the great thing - VMware Converter for whatever reason is having transfer issues, no matter whether it's hot or cold V2V, and will slow down to about 1 megabit. These VMs range from 30 to 250 GB, and while most of them are thin provisioned, that doesn't matter if it's going at 1 megabit because it'll still take 6+ days. So I basically had to shut VMs down, download the folder from the datastore, compress it using 7-Zip on ultra (which, by the way is AMAZING, seems to be able to read the zeros in the thin-provisioned disk successfully, and I'm getting files literally 30-40% the size of what the VM's actual disk usage was, not 30% of the entire disk size, like two web servers with 9.5 GB used on a 40 GB disk ended up as 3.2 GB files - however, the cost for that is time, and each VM takes about 8 hours to compress), and then Teracopying across, decompressing (which also takes 3 hours per), and uploading to the datastore on the other end. Because that's STILL much faster than Converter (which is the most recent version, doesn't matter whether I initiate from Lansing or California, etc). Whatever, it's in my best interest to get it done ASAP because these are the critical line of business servers that are finally moving from our client's DC (which is getting decommed) to their in-process-of-borging-them parent company's DC, and once they're there, hey hey, no longer my loving problem. But it's still annoying.
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Sep 15, 2013 23:07
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nitrogen posted:While i'm not seriously considering taking the guy up on it, I'm thinking of things to ask for that I probably wouldn't get in order to make the move back over, but also dont want to sound like an rear end in a top hat either. I'm thinking of asking for things like: Customized ergonomic workstation (think $2k desk and $1k chair) Percent of gross on client contract
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Sep 15, 2013 23:22
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A phishing e-mail came in to our customers... It had proper grammar, punctuation, spelling, and capitalization. Plus it used the (albeit old) company logo and spoofed the sent field to billings@company.com. It was horrifyingly well written. I work at a NOC for a major ISP, so my job isn't to fix it, but rather to bitch at someone else until they fix it. Of course, everyone who I escalated to told me to go gently caress myself since it's Sunday and football was on, but I'm sure I won't get in trouble tomorrow for something! The last time this happened (on a smaller scale too) we had executives running around panicking, rushing to get to get a post up on the website and customer communication out. I don't remember if it was a botnet in the network or if that was a different issue entirely.
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Sep 15, 2013 23:22
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chutwig posted:DON'T DO ANYTHING THAT CAUSES DOWNTIME EVER Down time for the device is fine as we have regular maintenance windows with the customer anyway. Not to mention this Server isn't being backed up 'correctly', and is on +8 year old hardware. The benefits gained with a small amount of downtime far outweighs running it at it's current state.
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Sep 15, 2013 23:46
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Potato Alley posted:I've spent my entire weekend moving VMs from California to Lansing, MI across a 6 megabit MPLS. Here's the great thing - VMware Converter for whatever reason is having transfer issues, no matter whether it's hot or cold V2V, and will slow down to about 1 megabit. These VMs range from 30 to 250 GB, and while most of them are thin provisioned, that doesn't matter if it's going at 1 megabit because it'll still take 6+ days. So I basically had to shut VMs down, download the folder from the datastore, compress it using 7-Zip on ultra (which, by the way is AMAZING, seems to be able to read the zeros in the thin-provisioned disk successfully, and I'm getting files literally 30-40% the size of what the VM's actual disk usage was, not 30% of the entire disk size, like two web servers with 9.5 GB used on a 40 GB disk ended up as 3.2 GB files - however, the cost for that is time, and each VM takes about 8 hours to compress), and then Teracopying across, decompressing (which also takes 3 hours per), and uploading to the datastore on the other end. Because that's STILL much faster than Converter (which is the most recent version, doesn't matter whether I initiate from Lansing or California, etc). I'm sort of new to IT, but at some point doesn't it become more cost effective to transfer everything to a physical medium and mail or even personally deliver the data?
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Sep 16, 2013 00:16
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Dr. Arbitrary posted:I'm sort of new to IT, but at some point doesn't it become more cost effective to transfer everything to a physical medium and mail or even personally deliver the data? http://what-if.xkcd.com/31/ Fairly in-depth analysis of this.
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Sep 16, 2013 00:28
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Dr. Arbitrary posted:I'm sort of new to IT, but at some point doesn't it become more cost effective to transfer everything to a physical medium and mail or even personally deliver the data? Yes. http://what-if.xkcd.com/31/ Edit: beaten ConfusedUs fucked around with this message at 00:31 on Sep 16, 2013 |
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Sep 16, 2013 00:28
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Dr. Arbitrary posted:I'm sort of new to IT, but at some point doesn't it become more cost effective to transfer everything to a physical medium and mail or even personally deliver the data? absolutely. The XKCD comic below explains that generally, but in my experience, and for my rule, if data takes more than 3-4 days to transfer, then yeah, mail physical media. A few years ago, I was moving a customer from one datacenter to one of ours. They had about 35tb of data on their SAN. I had them mirror it on a set of drives, and they flew it over to us, and then I had it couriered down to the datacenter and installed. Even with the 40gb of delta that had to be applied afterwards, it only took about 12 hours from the time the drives were plugged into the netapp to the time that replication was running reliably across the dedicated link. We actually had to do the exercise three times. The first time, they fedexed the disks to us, and two were damaged and unreadable. The second time, the disks were not mirrored properly. Third time was the charm. Even with all these fuckups, it was still cheaper for the customer to do this three times, than to get enough of a data pipe to transfer that much data in a sane amount of time. By doing it that way we also shaved a bunch of time off the project that got sucked up by other things that we screwed up later.
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Sep 16, 2013 02:13
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Baby Town Frolics posted:A ticket was called in by me to facilities. Both toilets are overflowing because idiots can't properly use a toilet. Isn't there some standards relating the the ratio of toilets and people in your country? My country has a minimum of one closet pan per 20 males and one urinal per 25 males, women require one closet pan per 15 employees. What you have there is unsanitary and should be investigated.
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Sep 16, 2013 05:20
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frogbert posted:Isn't there some standards relating the the ratio of toilets and people in your country? USA building standards: 1. Make sure your building doesn't actively murder employees. (If this occurs, receive slap on the wrist.) 2. Minimum 1 parking stall per 300 square feet of floor. 3.
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Sep 16, 2013 05:36
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ConfusedUs posted:Yes. Yeah, and I was pretty much saying we needed to do this, but the parent company basically didn't want to and insisted I compress the files and send. Easier for them because I was basically doing all the work. Which, normally, I would be pissed about, but A) again referencing the part where the faster I transfer these machines, the faster I never have to deal with them ever again, and B) my boss is charging our client extra for all hours spent working on the borging process since it's above and beyond our contract. Granted, I see none of that extra money, but I'm actually (unusually for IT) not unhappy with how my boss is treating me so I don't mind making our client pay, since it's now all coming from the parent company anyway. If they don't want to do fedexnet, they can pay for the privilege.
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Sep 16, 2013 07:08
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Dr. Arbitrary posted:I'm sort of new to IT, but at some point doesn't it become more cost effective to transfer everything to a physical medium and mail or even personally deliver the data? "Never underestimate the bandwidth of a station wagon full of tapes hurtling down the highway." Andrew S. Tanenbaum, "Computer Networks" It was true when I read it first around 1995, it's still true now.
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Sep 16, 2013 09:08
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Anyone end up in the weird situation of having more mail than email problems? Needed to replace some Dell monitors, no problem! We have enterprise level support, so no questions asked, they send out some replacements and someone to pick up the broken ones. Then due to the utter lack of communication where I work, things happen in the following order. 1: UPS arrive with *new* monitors, addressed to helldesk. Porters shrug - first they've heard of it, set them aside. 2: UPS courier arrives to collect *old* monitors, expects a package waiting for them labelled 'helldesk'. Hey, there's a package right here like that! 3: Courier leaves with brand new replacement monitors to recycle - broken monitors remain on helldesk waiting to be handed over  Upon seeing our packaged broken monitors and no replacements:  : Dell, why didn't you replace these monitors? : But we did! Are they not working? Can you describe what's wrong with them?I somehow failed for about 20 mins to explain exactly what had happened. And it wasn't even Dell or UPS's fault!
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Sep 16, 2013 11:20
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Was it the poo poo that you come across daily or the old ticket came in thread that had the randomly eject a cd vbscript?
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Sep 16, 2013 13:25
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The terrible Document Management System that we use has a conference in November! GUESS WHO'S GOING
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Sep 16, 2013 15:16
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frogbert posted:Isn't there some standards relating the the ratio of toilets and people in your country? My country has a minimum of one closet pan per 20 males and one urinal per 25 males, women require one closet pan per 15 employees. I'll have to count the people it might be closer to 70-80 but still too many people for two toilets and one urinal. It just seems like there are more people because someone is always blowing up the bathroom.
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Sep 16, 2013 15:26
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EAT THE EGGS RICOLA posted:The terrible Document Management System that we use has a conference in November! OMG I have always wanted to hear Muhi Majzoub speak!
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Sep 16, 2013 15:50
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EAT THE EGGS RICOLA posted:The terrible Document Management System that we use has a conference in November! Did they ask Shatner to speak just because the word "enterprise" is in the conference title?
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Sep 16, 2013 16:13
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As a lurker to this thread, I have a question. As a non IT person, is it rude to try to give the helpdesk/IT support info related to a potential fix for a problem I have with my PC? I can't install a microsoft program I need to work with 2 outside agencies. It hangs up trying to install "C++2008..." and stops. I goggled the issue, and found the problem in the MS support forums. Followed the instructions, and I get another error. Turns out that the issue is likely because I use another program that cases some memory usage issues. I use this specific software, and this is a known issue. I tracked down this solution. If anybody is interested, it can be found here: http://social.technet.microsoft.com...ystem-resources The solution involved making a change within the registry. I would make the change myself, but registry stuff is one area I try to avoid. HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control Key: RegistrySizeLimit Type: REG_DWORD Value: 0xffffff (4294967295) Is it rude to give this (plus the other MS forum info) to try to speed up the fix? It is frustrating because the 1st level of IT here is student help, and it may take a while to get the issue resolved.
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Sep 16, 2013 16:13
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Last_Taste posted:As a lurker to this thread, I have a question. It is rude to insist on "it's the usb controller, I know because that's what it's been before. Sure, try what you think, but I'm telling you I am right.". If you give detailed information that's fine.
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Sep 16, 2013 16:18
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I have 6 DD-WRT wifi access points at work within range of each other, and all are patched directly into the LAN. What's the term I'm looking for if I want to make them all pretend to have the same MAC for purposes of letting tablets roam around with no break in connectivity? I see there is WDS but that doesn't look optimal since they are all on the same switch (in other words I don't need to depend on them all meshing wirelessly since they all have their own wired connect).
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Sep 16, 2013 16:20
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EAT THE EGGS RICOLA posted:The terrible Document Management System that we use has a conference in November! I would totally go to a lovely development conference to see William Shatner. Too bad my job doesn't need me to do theses things 
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Sep 16, 2013 16:27
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Zero VGS posted:I have 6 DD-WRT wifi access points at work within range of each other, and all are patched directly into the LAN. What's the term I'm looking for if I want to make them all pretend to have the same MAC for purposes of letting tablets roam around with no break in connectivity? I see there is WDS but that doesn't look optimal since they are all on the same switch (in other words I don't need to depend on them all meshing wirelessly since they all have their own wired connect). MAC addresses control network traffic at the physical level, if you start having devices with the same MAC addresses on the same network, especially if they're wireless adapters within the same range as each other, prepare for a world of pain. I'm pretty sure DD-WRT will let you set up multiple access points for the same SSID though, which sounds like what you want. You may still get some short disconnections, but that isn't exactly surprising if the devices are changing which hardware they're physically connecting to.
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Sep 16, 2013 16:36
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EAT THE EGGS RICOLA posted:The terrible Document Management System that we use has a conference in November! I'm going to the World Wide Remedy Users' Group 2013 (WWRUG13) in San Jose, CA. Bruce Campbell* will be speaking there! *With over 25 years of high-technology sales and marketing experience, Bruce Campbell has been in and around IT Service Management for 15 years. He drives outbound marketing and content for the enterprise segment of BMC’s IT Service Management line of business. He was also part of the original Remedy Corporation and spent 5 years in field and product marketing positions before moving to Marimba (which was later acquired by BMC), to head up their Product Marketing team. Campbell was also director of worldwide Sales Enablement at Nimsoft/CA and was director of Product Marketing at newScale for 3 years. Bruce is ITIL v3 certified and holds a Bachelors of Business Administration from National University. Bruce has never bolted a chainsaw to the stump of his hand or said the word "workshed" in a gritty yet hilarious tone.
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Sep 16, 2013 16:45
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less than three posted:USA building standards: Such building standards are why I kept a flashlight in my desk for the next time the building power went out so I wouldn't have to descend six flights of stairs in cellphone-lit windowless darkness because gently caress stairwell battery lights when you have building generators. (A massive short circuit in the parking lot quickly killed both the primary and backup building power.) I recall taking careful steps and thinking hard about just how optional building codes must really be.
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Sep 16, 2013 17:44
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EAT THE EGGS RICOLA posted:The terrible Document Management System that we use has a conference in November! I went to OmniTI Surge last week largely based on the keynote speaker. I was not dissapointed.
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Sep 16, 2013 17:52
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Volmarias posted:I recently switched from a Windows laptop to a Macbook Pro. We use Outlook for email, and the rules system for Outlook is driving me absolutely crazy. Not only do you have certain rules that can only be client side rules, such as, say, permanently deleting certain types of emails that you know to be spammy, or marking them read, not only do those rules ONLY work on the windows client, but you CANNOT DELETE THOSE RULES FROM THE MAC OUTLOOK CLIENT, NOR CAN YOU DISABLE THEM SO THAT OTHER RULES CAN RUN. Oh, here's another fun aspect of using outlook on a mac: There's no auto-archive feature. How do you prune old emails? YOU SET UP A RULE. https://answers.uchicago.edu/page.php?id=28555 I'm really starting to wish that we could move to a webmail client. gently caress outlook forever.
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Sep 16, 2013 17:53
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Outlook is not the problem. Using Outlook-for-mac is the problem. I wouldn't even be surprised if it was just a whitelabeled piece of poo poo that Microsoft bought on the cheap.
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Sep 16, 2013 17:56
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DrAlexanderTobacco posted:Outlook is not the problem. Using Outlook-for-mac is the problem. I wouldn't even be surprised if it was just a whitelabeled piece of poo poo that Microsoft bought on the cheap. I used to talk to the head of the Mac Business Unit, giving him grief for all the lovely things MS has done to Mac Office users. It's all in-house and they are unaccountably proud of it. He was pathologically unable to recognize the many short-comings and how long things had been that way.
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Sep 16, 2013 18:14
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nitrogen posted:I'm thinking of asking for things like: Don't forget to account for changes in cost of living when negotiating your salary. It would suck a lot to accept a bigger number only to find out it doesn't go as far as your smaller number did.
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Sep 16, 2013 18:17
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luminalflux posted:I went to OmniTI Surge last week largely based on the keynote speaker. Holy poo poo, that's awesome, I really wish I had known about that. content: Today sucks, 3 people called off sick and we're getting more than our average call volume. Aside from normal calls we've got a big network upgrade going on and we're doing more of those today than any other day. It's a freaking mess.
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Sep 16, 2013 18:21
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Trying to get off for gta v. Boss hasnt been at work since wednesday. So now I have to drive into work, ask for days off, hope his current menstruations against me arent in effect and then hopefully go home.
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Sep 16, 2013 18:56
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Why the hell are you taking the day off for a videogame? Suck it up and wait until the weekend.
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Sep 16, 2013 19:05
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I couldn't get excited about a game on 7+ year old console. I'll pass unless there's a PC version. GTAIV looks so bad on the 360 and the frame rate so poor compared to even a midrange PC these days, that I don't even want to see what it does to a much, much larger world with more detail. (I own GTAIV on PC and 360). vvv UniFi is neat. It's also by far the best thing available for the price. If I get a house I know I'll be fitting UniFi APs. HalloKitty fucked around with this message at 19:28 on Sep 16, 2013 |
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Sep 16, 2013 19:07
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Zero VGS posted:I have 6 DD-WRT wifi access points at work within range of each other, and all are patched directly into the LAN. What's the term I'm looking for if I want to make them all pretend to have the same MAC for purposes of letting tablets roam around with no break in connectivity? I see there is WDS but that doesn't look optimal since they are all on the same switch (in other words I don't need to depend on them all meshing wirelessly since they all have their own wired connect). Ubiquiti's UniFi WiFi system does just this... They call it Zero Hand Off. All APs in the ZH group assume the same MAC address. So all packets from the clients are received by multiple APs. The APs then decide based on signal strength/quality which AP will actually talk back to the client. They do this via a P2P like communications channel between them on the wired side. Clients only ever see a single AP and never have to roam themselves. This is not something you are going to get on DD-WRT..
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Sep 16, 2013 19:21
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First day at new job. I get an actual office, and it has a window with a nice view. Was brought onto the roof by the engineering and infrastructure guy so he could show me the directional microwave setups, which scared the crap out of me because there are no real guard rails up there and I am terrified of heights. Everything is a massive step up in terms of scope, budgets, and number of heads. I'd be lying if I didn't say I was nervous as all hell.
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Sep 16, 2013 19:31
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Just remember how confident and calm incompetent people can be and emulate that. Channel Tony and you'll be at ease!
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Sep 16, 2013 19:36
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No Your Other Left posted:Why the hell are you taking the day off for a videogame? Suck it up and wait until the weekend. I work with people in their 30's that do this. I don't understand it. Back when I was involved with our call center we would see a massive spike in callouts when a new hit game or WoW release came out. Who calls into work so they can play a new video game?
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Sep 16, 2013 19:41
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