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myron cope posted:My sister/brother-in-law have AT&T phones through work. They're looking for a security system and I told them about Digital Life. Can they get it billed separately from the work phones? Since they can't just add it to the phone bill. I literally have no idea how it works. I figured I'd ask here since according to you guys it's the big push right now. Digital Life can be billed separately.
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Oct 30, 2013 04:38
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Duckman2008 posted:If it's a renegotiated FAN I doubt they will do anything. You can always call and ask for cancellations, doesn't hurt to ask. I wouldn't expect much though. Simple Choice: http://www.t-mobile.com/cell-phone-plans/individual.html Line 1 with 2.5GB (tethering included) = $60 Line 2 with 2.5GB (tethering included) = $40 Line 3 with 2.5GB (tethering included) = $20 Their "FAN" equivalent = 15% off total bill, so $102 total. International data and SMS roaming is also included. AT&T Mobile Share: http://www.att.com/att/planner/index.html Line 1 smartphone: $35 Line 2 smartphone: $35 Line 3 smartphone: $35 6GB group data (tethering included): $90 FAN discount = 20% off the data portion, so $177 total. No international data or SMS roaming included. Basically with or without the FAN, AT&T is $25 per line per month more expensive. Considering that an AT&T contract is 2 years, that's $600 worth over the term per line. T-Mobile is really making changes for the better.
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Oct 30, 2013 06:00
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Pissingintowind posted:Simple Choice: http://www.t-mobile.com/cell-phone-plans/individual.html Sounds like you've done the math. I hope you're frequently out of the country and never ever leave a dense metro area.
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Oct 30, 2013 13:26
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myron cope posted:My sister/brother-in-law have AT&T phones through work. They're looking for a security system and I told them about Digital Life. Can they get it billed separately from the work phones? Since they can't just add it to the phone bill. I literally have no idea how it works. I figured I'd ask here since according to you guys it's the big push right now. Yes it can be done, just have to create a separate account I think, and for the love of god if they live in upstate new york have them come see me.
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Oct 30, 2013 14:08
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myron cope posted:My sister/brother-in-law have AT&T phones through work. They're looking for a security system and I told them about Digital Life. Can they get it billed separately from the work phones? Since they can't just add it to the phone bill. I literally have no idea how it works. I figured I'd ask here since according to you guys it's the big push right now. Digital life has to be a separate account, they haven't integrated the billing yet. Solves that problem for them. obeyasia posted:Sounds like you've done the math. I hope you're frequently out of the country and never ever leave a dense metro area. I don't know if we need to go that hyperbolic and white knighting. Its def important to mention there is a big coverage gap between TMo and ATT/Verizon, so I would advise trying a prepaid burner phone first. If it works great, if not stick with ATT. Personally, I'm curious to see if TMobile can keep the pricing up long term. Sprint made waves 3 years ago with similar pricing, and then they jacked it up when they realized they couldn't break even. I'm all for a competitive market, so it'll be interesting to see. Sticky posted:Yes it can be done, just have to create a separate account I think, and for the love of god if they live in upstate new york have them come see me. Oh do I ever hear you here. I've never seen sales pressure like the pressure to sell digital life in 5 years of sales. Unbelievable. If you are in east PA have them come see me, Beefstorm is in West PA as well. A digital life sale makes or breaks a reps month right now. Duckman2008 fucked around with this message at 15:17 on Oct 30, 2013 |
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Oct 30, 2013 15:11
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Duckman2008 posted:If you are in east PA have them come see me, Beefstorm is in West PA as well. A digital life sale makes or breaks a reps month right now. I FINALLY closed one yesterday. So yeah, if you are remotely in Western PA, I will drive to your house personally to sell you a system.
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Oct 30, 2013 15:36
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Duckman2008 posted:I don't know if we need to go that hyperbolic and white knighting. I'm currently one of the last people to white knight for AT&T; I'm irritated beyond belief over some of the (retail) changes that have happened over the last 5 years. Helping people and making them happy has taken a back seat to "growth."
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Oct 30, 2013 15:37
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Beefstorm posted:I FINALLY closed one yesterday. So yeah, if you are remotely in Western PA, I will drive to your house personally to sell you a system. They live in Columbus, is that close enough? How Western? Are we talking Pittsburgh? I will tell them the good news about the separate billing though! I'm about to move to (South)Western PA but I don't see Digital Life in my immediate future  (I probably will want one in a few years when we move to a new house though! This is very helpful)
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Oct 30, 2013 17:19
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obeyasia posted:That wasn't my intent, only to point of that the "pros" of the T-Mobile are rather restrictive before they really make sense. They aren't competitive for a reason, and it's their general lack of coverage. So they make these fun gimmicks like international roaming to create a perception of value. You have to acknowledge that T-Mo has run the numbers and wouldn't back any initiative that isn't making them money; i.e. so few customers will travel internationally that they can absorb the cost and still profit from what looks like good PR. No worries, I didn't take it as white knighting. I travel internationally at least twice a year, and domestically, I am only really in the Bay Area, Boston, New York City, and northern New Jersey. Seems like I'll be the guy that ends up costing them money  .
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Oct 30, 2013 17:22
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obeyasia posted:That wasn't my intent, only to point of that the "pros" of the T-Mobile are rather restrictive before they really make sense. They aren't competitive for a reason, and it's their general lack of coverage. So they make these fun gimmicks like international roaming to create a perception of value. You have to acknowledge that T-Mo has run the numbers and wouldn't back any initiative that isn't making them money; i.e. so few customers will travel internationally that they can absorb the cost and still profit from what looks like good PR. Yeah I hear ya dude. Its pretty depressing at times. I'm pretty proud that my survey rating is at 94% this month (the goal is 72%), and if they ask me how I did it I would says its treating each customer equally even if they are not buying a Digital Life or Next. Beefstorm posted:I FINALLY closed one yesterday. So yeah, if you are remotely in Western PA, I will drive to your house personally to sell you a system. Very nice, congrats dude. I have one guy who is buying from me, its just a matter of whether he shows up for October 31st or November 1st. Its one time where I don't know whether I want to sandbag it or not.
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Oct 30, 2013 18:18
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EDIT: Nevermind.
obeyasia fucked around with this message at 18:44 on Oct 30, 2013 |
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Oct 30, 2013 18:41
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obeyasia posted:Helping people and making them happy has taken a back seat to "growth." This. It's really annoying. I feel like it's sometimes impossible to have a happy customer, and one that I increase their bill.
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Oct 30, 2013 18:46
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Beefstorm posted:This. It's really annoying. I feel like it's sometimes impossible to have a happy customer, and one that I increase their bill. To clarify for non-ATT retail goons, as of August ATT retail employees only get paid revenue when you increase the bill. So if I have a customer with a total bill of $160 a month, and I switch them to a mobile share that is $150, I see $0 off that revenue. If I switch them to a $160 plan, I see $0. If I switch them to a $180 plan, I see $180. Or if it's a $160 plan with a $10 insurance plan, I see $170. Sales working under a large company can be fun. The plus side is the goals are at least pretty easily achievable currently. I'm waiting for those to get jacked back up. Oh, and they basically stopped paying on upgrades unless you do the aforementioned revenue increase or sell a billion accys.
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Oct 30, 2013 18:56
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Duckman2008 posted:To clarify for non-ATT retail goons, as of August ATT retail employees only get paid revenue when you increase the bill. So if I have a customer with a total bill of $160 a month, and I switch them to a mobile share that is $150, I see $0 off that revenue. If I switch them to a $160 plan, I see $0. If I switch them to a $180 plan, I see $180. Or if it's a $160 plan with a $10 insurance plan, I see $170. Jesus, sorry AT&T retail employees, because as far as I can tell you will never make any commission off me.
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Oct 30, 2013 19:01
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Maneki Neko posted:Jesus, sorry AT&T retail employees, because as far as I can tell you will never make any commission off me. Stay out of Company Owned Retail stores you jerk.
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Oct 30, 2013 19:23
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Is there any way to get a free femtocell for those of us that seem to exist in a black hole? While my connection here is better than it was with any of the other carriers, I still miss calls if I have the phone in my pocket, or if it's not in the "right spot".
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Oct 30, 2013 19:54
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Duckman2008 posted:To clarify for non-ATT retail goons, as of August ATT retail employees only get paid revenue when you increase the bill. So if I have a customer with a total bill of $160 a month, and I switch them to a mobile share that is $150, I see $0 off that revenue. If I switch them to a $160 plan, I see $0. If I switch them to a $180 plan, I see $180. Or if it's a $160 plan with a $10 insurance plan, I see $170. So you have no incentive to lower bills unless you're feeling nice? That's a crappy way for AT&T (the company, not you front line guys) to treat customers.
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Oct 30, 2013 20:04
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Siroc posted:So you have no incentive to lower bills unless you're feeling nice? That's a crappy way for AT&T (the company, not you front line guys) to treat customers. I agree, i wish I got paid on my Customer Survey scores that say how happy you are. Or atleast they used that as some kind of multiplyer. mAlfunkti0n posted:Is there any way to get a free femtocell for those of us that seem to exist in a black hole? While my connection here is better than it was with any of the other carriers, I still miss calls if I have the phone in my pocket, or if it's not in the "right spot". Get Uverse TV, Digital Life, or Activate more than 2 (smartphone) lines of service at a retail store, and a manager would probs let you slide with a free one. Anecdotally speaking, of course. AT&T will most times give them away when you buy whatever they are pushing at the moment.
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Oct 30, 2013 20:30
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Siroc posted:So you have no incentive to lower bills unless you're feeling nice? That's a crappy way for AT&T (the company, not you front line guys) to treat customers. Pretty much exactly what we've all been saying. All of us confronted our manager yesterday informing him that, even though we know it isn't his fault, if they do not fix this, or at least communicate that they are working on it, we can't afford to work here and will be leaving. Everyone in my store but myself have applications in elsewhere right now. :P Beefstorm fucked around with this message at 15:50 on Oct 31, 2013 |
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Oct 30, 2013 20:32
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I was at a thing the other day with a bunch of other reps and it does sound like there is some kind of action being taken. Or at least looked at. But who knows.
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Oct 30, 2013 22:47
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Siroc posted:So you have no incentive to lower bills unless you're feeling nice? That's a crappy way for AT&T (the company, not you front line guys) to treat customers. It's been a very stressful 4 months. How I approach it is by reasonable sales. I upsell where I can (I would say it is my job) but the minute I realize I can't make anything, I lower the bill as much as possible. The system really does promote self interest over the customer, but I would say that currently the goals are low enough that you can finagle enough to both take care of the majority of people while not being a complete shitwad. Beefstorm posted:Pretty much exactly what we've all been saying. I do have to say, even with the changes ATT pays way better than what I made at other similar jobs, so to be fair I don't think it's that cut and dry yet. That being said, there are def huge issues with commissions reporting that I personally have been fighting for months, and I def have seen a pay reduction in a 3 month span on my commission in spite of focusing on the new company goals. In the end, ATT will likely just have a one time big turn over where the old guard who knew how much better it was leaves, and the new guard comes in knowing none the wiser. My personal solution is to get promoted in the next months and not have to worry about it. Sticky posted:I was at a thing the other day with a bunch of other reps and it does sound like there is some kind of action being taken. Or at least looked at. But who knows. Can you PMe more about this? Just curious. Duckman2008 fucked around with this message at 00:00 on Oct 31, 2013 |
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Oct 30, 2013 23:56
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Duckman2008 posted:Can you PMe more about this? Just curious. I as well. However my manager told us today that November 8th we will see changes. So I will wait until then.
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Oct 31, 2013 04:51
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I don't have PM's unfortunately, and won't go into more detail in the thread obviously. In other news my Region is being combined with another one and our new VPGM is going to be visiting our atrociously slow and shockingly well kept store Friday.
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Oct 31, 2013 05:05
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Sticky posted:I don't have PM's unfortunately, and won't go into more detail in the thread obviously. In other news my Region is being combined with another one and our new VPGM is going to be visiting our atrociously slow and shockingly well kept store Friday. Email works good sir if you are up for that. Jimplaysdrums at gmail.
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Oct 31, 2013 09:59
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gently caress it, PM is more secure unless you're reading them on your COU. Just went platinum, been meaning to do this for a while anyway.
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Oct 31, 2013 14:12
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I'd love to get the low down too, Sticky.
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Oct 31, 2013 14:15
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Sticky posted:gently caress it, PM is more secure unless you're reading them on your COU. Just went platinum, been meaning to do this for a while anyway. Not dumb enough to have awful on my cou!
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Oct 31, 2013 14:24
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Hey Beefstorm, can you possibly put a spot in the OP or reserved space listing who the reps are/how long with the company/our positions? like Sticky- RSC with 1+ year with company
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Oct 31, 2013 14:49
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Sticky posted:Hey Beefstorm, can you possibly put a spot in the OP or reserved space listing who the reps are/how long with the company/our positions? Yeah. If everyone wants general location listed too so people can know where to find goons, I wouldn't mind doing that. Also, I cleared my inbox a bit. You can PM me now. Duckman2008 posted:Not dumb enough to have awful on my cou! I do on my iPad at least. But they never check that. Beefstorm fucked around with this message at 15:51 on Oct 31, 2013 |
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Oct 31, 2013 15:46
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Sticky posted:Hey Beefstorm, can you possibly put a spot in the OP or reserved space listing who the reps are/how long with the company/our positions? I would rather not have this done. I know I've mentioned where I am, but in the OP isn't exactly desired.
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Oct 31, 2013 21:43
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Duckman2008 posted:I would rather not have this done. I know I've mentioned where I am, but in the OP isn't exactly desired. K. Ill change it
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Oct 31, 2013 22:33
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I’m a moron, and am having a hard time understanding the iPhone-flipping process (as it relates to AT&T), despite some very helpful and informative posts here. I was a T-Mobile user, but just switched to AT&T by adding a line to my girlfriend’s plan. At the AT&T store, I requested a micro SIM, so I could use my existing Nexus 4, which is what I want to keep. Additionally, we ordered an iPhone 5s with the line activation, planning to sell it (hopefully to a goon). My Nexus is working fine on AT&T now, and I’d like to take the iPhone profits and get the Nexus 5. What I’m having trouble grasping is what I need to do in order to make the iPhone ready to sell. I understand that it comes with a pre-loaded SIM that (maybe?) is linked to our account. I’d prefer to leave the phone in its factory wrapping, of course. I understand that the phone will be locked to AT&T, and will of course advertise as such. Is it necessary that I open the box to remove ‘my’ SIM prior to sale? If so, I might attempt to sell it locally, so that the buyer can open the box, knowing that it’s factory fresh (and then I’d take the SIM with me and toss it?). Thanks, and sorry for all the words and dumb questions. I even tried AT&T customer service, and I didn’t really get it.
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Nov 1, 2013 17:20
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McCune posted:I’m a moron, and am having a hard time understanding the iPhone-flipping process (as it relates to AT&T), despite some very helpful and informative posts here. I was a T-Mobile user, but just switched to AT&T by adding a line to my girlfriend’s plan. At the AT&T store, I requested a micro SIM, so I could use my existing Nexus 4, which is what I want to keep. Additionally, we ordered an iPhone 5s with the line activation, planning to sell it (hopefully to a goon). If you intend to cancel the number, then don't worry about the sim. Otherwise just go into an AT&T store and request a new sim. That wayit deactivates the sim in the box.
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Nov 1, 2013 17:31
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Thanks, but I'm not canceling the number - it's the number I'm using on my Nexus right now. Can I just request that new iPhone SIM be canceled? Edit: I'm NOT canceling the number. McCune fucked around with this message at 18:08 on Nov 1, 2013 |
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Nov 1, 2013 18:00
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McCune posted:Thanks, but I'm not canceling the number - it's the number I'm using on my Nexus right now. Can I just request that new iPhone SIM be canceled? You're fine, just call in when you get the phone and have them delete the pending activation. That won't delete the upgrade or cause a cancellation, when you order te phone the system "parks" the equipment where it auto activates when you say "hey I have the phone." Since you don't want it to do that, just ask them to kill the pending parked equipment.
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Nov 1, 2013 18:21
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Duckman2008 posted:You're fine, just call in when you get the phone and have them delete the pending activation. That won't delete the upgrade or cause a cancellation, when you order te phone the system "parks" the equipment where it auto activates when you say "hey I have the phone." Since you don't want it to do that, just ask them to kill the pending parked equipment. Thanks.. Exactly the information I was after!
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Nov 1, 2013 18:59
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I'm on a mobile share plan (6gb). I have two iPhones on the plan. When I upgraded the phones to iphone 5ses all of the sudden it shows two plans on my AT&T account page. It looks like each of us has 6GB of data. Is this just a weird artifact of the upgrade or is something else going on? My last bill didn't have double charges. It just had the two upgrade fees as extra charges.
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Nov 1, 2013 21:34
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echobucket posted:I'm on a mobile share plan (6gb). I have two iPhones on the plan. When I upgraded the phones to iphone 5ses all of the sudden it shows two plans on my AT&T account page. It looks like each of us has 6GB of data. Is this just a weird artifact of the upgrade or is something else going on? My last bill didn't have double charges. It just had the two upgrade fees as extra charges. Did you order these online, over the phone or in store? Usually its just an artifact in the system because you have to switch from a non LTE data plan to an LTE capable one.
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Nov 1, 2013 23:17
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Sticky posted:Did you order these online, over the phone or in store? Usually its just an artifact in the system because you have to switch from a non LTE data plan to an LTE capable one. Did it in the Apple store. And yeah these are our first LTE phones
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Nov 2, 2013 15:03
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Crosspostin' from the iPhone thread to get some more opinions: I bought a iPhone 5 six months ago (that I'm very happy with), and I signed up for AT&T's replacement insurance for ten bucks a month. Does anyone know how their replacement policy / cost compares to other options, such as Apple Care+?
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Nov 3, 2013 19:16
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