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KillHour posted:A call came in today. Man someone is about to get reamed.
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Nov 6, 2013 22:22
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GreenNight posted:Yeah I turned that off via GPO. Did that for my account (along with turning off hidden files), then asked the rest of the IT department if they wanted it too. Figured I'd get a couple people, but instead all but 3 people asked for it, some seconds after I sent the email.
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Nov 6, 2013 22:59
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I mean for the entire corporation.
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Nov 6, 2013 23:11
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"Everything is broken, gah, you an't do anything right" Looks to see what is broken, fixes it, doesn't have time to email saying things should be working now before "Don't worry about it, it fixed itself"
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Nov 6, 2013 23:58
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GreenNight posted:Yeah I turned that off via GPO. Thanks for the idea! Hello new GPO addition on my home network.
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Nov 7, 2013 00:02
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Rhymenoserous posted:Man someone is about to get reamed. Calling it now. Killhour will be reinstalling another free for non-commercial use AV solution on all those desktops. Because it's affecting production.
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Nov 7, 2013 03:56
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Rhymenoserous posted:Man someone is about to get reamed. The best part is that they thought they could get away with just licensing out their 4 servers with the real software, and leaving everything else (yes, they were using free non-commercial AV software on production servers). nitrogen posted:Calling it now. Killhour will be reinstalling another free for non-commercial use AV solution on all those desktops. Because it's affecting production. I don't install poo poo; I'm pre-sales. If they don't want to listen to my advice, their lovely environment can go down in flames for all I care. It's really the biggest perk of my job. KillHour fucked around with this message at 04:58 on Nov 7, 2013 |
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Nov 7, 2013 04:56
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Helushune posted:This is every single user on my network. No Word icon? Office must not be installed. No IE icon? The internet needs to be installed on my computer! No one has any idea what the start menu is or how to navigate it and a little bit of me dies every time I get a ticket like that. Just the other day I was asked to write a group policy to add a shortcut to the library system on everyone's desktop because the URL is too hard to remember (it's literally http://library). Yeah, same here. They also have a really hard time understanding the Win7 start menu because it says "All programs" instead of "Programs".
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Nov 7, 2013 08:19
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Normally I just lurk this thread because unfortunately/fortunately I never seem to get the more interesting cases most of you do. For quick background I do tier 2 support for one division in a big state agency, I have local admin over the ~400 PCs in our division and a few network shares, but no admin access to anything higher up on the network. Today at about 4:50 I get an email that some guy from down south is retiring, luncheon on this date, normal internal spam stuff. I'm in California, our people are spread out over the entire state, but this secretary sent the retirement email to the entire division. That's unusual, normally they just send that kind of thing to the local area since no one's going to drive eight hours to go to a retirement party, but not unheard of. Then about 4:55 I see a recall notice pop up for the message. I've already read the message so I click on the recall just to get it out of my inbox, since this is Exchange the recall doesn't actually do anything. Then at 4:57 another recall notice comes up. Then two more. So I figure I better go back and look at the original retirement email to see why this secretary's so frantically trying to recall it. It looks normal enough, except there's a 5MB PDF attachment, which seems kind of big for a retirement flier. I'm assuming a retirement flier is what the secretary meant to attach, because what she actually attached was a scanned copy of his retirement packet, which contained his last few timesheets, various retirement forms with his home address and social security number, and his retirement financial information. I don't know much about Exchange, I emailed our Exchange admins to ask if there was any way to delete the message, or at least the attachment, from everyone's mailbox, but they basically said nope, she's screwed. Am I right it guessing that it would be technically possible, but it would involve dealing with the mailboxes on a one-by-one basis, so they just don't want to? Even if that's the case I'm not going to ask them to do it, since that would be several hundred mailboxes. The only upside for her is that as a state agency we deal with peoples' addresses, social security numbers, and other details all day so it's pretty unlikely anyone will actually do anything with the information, but I'm guessing she's not sleeping well tonight.
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Nov 7, 2013 08:28
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Knormal posted:Am I right it guessing that it would be technically possible, but it would involve dealing with the mailboxes on a one-by-one basis, so they just don't want to? You can do it with a bit of PowerShell wizardry. Here's a link. In this case I'd do it because a retirement package is highly personal information that certainly shouldn't be published to a bunch of random people. (I'm no USian, but isn't that just begging for a lawsuit?)
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Nov 7, 2013 08:35
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I'm not a support worker, but I get tickets sent as 3rd tier now and then, after the support staff has dug through what they can. This one (translated):quote:Subject: HELP!! Call immediately. URGENT.
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Nov 7, 2013 08:57
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Pilsner posted:I'm not a support worker, but I get tickets sent as 3rd tier now and then, after the support staff has dug through what they can. This one (translated): Are you allowed to just close as failing to identify a problem, or do you actually have to follow up on this?
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Nov 7, 2013 09:14
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E4C85D38 posted:Are you allowed to just close as failing to identify a problem, or do you actually have to follow up on this? In my case we'd send it back to them saying "Please provide us with the information the client wants us to perform, this task should be performed by Level 1 analysts as part of basic troubleshooting" and link them to the document that says such. gently caress analysts who just say "client needs help, call this number". That's not our job, that's your job.
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Nov 7, 2013 11:59
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E4C85D38 posted:Are you allowed to just close as failing to identify a problem, or do you actually have to follow up on this?
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Nov 7, 2013 13:57
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Best way to handle that would be to call the client, sort out whatever poo poo is happening, and send an email to the helpdesk outlining the proper procedure. Then when it happens again, just forward them that email and state you're not contacting until any form of basic troubleshooting has been applied.
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Nov 7, 2013 14:06
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I think you meanDrAlexanderTobacco posted:Best way to handle that would be to call the client, sort out whatever poo poo is happening, and send an email to the helpdesk outlining the proper procedure. Then when it happens again, just forward them that email and state you're not contacting until any form of basic troubleshooting has been applied. Then, get reamed out because you already set a precedent and why did you do it for that other guy and not this guy? You're not very customer focused DrAlexanderTobacco, and this is a high visibility issue, and this kind of activity will go on your next review.
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Nov 7, 2013 14:15
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It took quite awhile but I've trained all my clients that if they want me to call them back sooner than 2-3 days they should actually include why they need to talk to me.
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Nov 7, 2013 16:16
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An offer came in... Lateral move in position and title, and on-call is one week on one week off, but the salary's a modestly good bump, bonus potential is spelled into the position, it's in NJ so no more train commute (just Garden State Parkway and Route 3 commute :shakefist: ) and no more Soviet-style domination from the engineering people. I get to work with Server 2012, AWS, Google Apps, and helping scale up a growing logistics business. Soon as I confirm the benefits aren't awful in terms of cost I am done with this place.
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Nov 7, 2013 18:50
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MJP posted:An offer came in... Congratulations! We'll see you back in this thread in about six weeks. 
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Nov 7, 2013 19:23
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Have any of you use K2 (black pearl)? We're looking at it to help automate business processes.
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Nov 7, 2013 19:26
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GreenNight posted:Have any of you use K2 (black pearl)? Isn't that the  stuff?
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Nov 7, 2013 19:56
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Trastion posted:Isn't that the I always knew GreenNight was on the bathsalts. But it appears to be more "you can make webforms and they generate graphs" or something.
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Nov 7, 2013 20:41
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Agrikk posted:Congratulations! We'll see you back in this thread in about six weeks. Make it four, this is my first driving commute in three years. I'm spoiled by having trains to just sit on and not drive through traffic in :V
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Nov 7, 2013 20:52
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MJP posted:Make it four, this is my first driving commute in three years. I'm spoiled by having trains to just sit on and not drive through traffic in :V I miss the time I took the train to work, that little 20 minute break was great. Then I remember standing in the rain waiting for a train that got cancelled, and how I can just walk to my car and drive off at any time, and I'm fine again.
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Nov 7, 2013 21:15
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A request came in - storage for 10,000 1080p cameras. Does anyone have a SAN with 16,135.2 TB of usable space and 49.8 Gbps of write speed?
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Nov 7, 2013 21:22
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Send it to the cloud!!
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Nov 7, 2013 21:24
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GreenNight posted:Send it to the cloud!! I was considering sending him a quote for that for laughs.
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Nov 7, 2013 21:25
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MJP posted:An offer came in... 'sup North Jersey buddy. Not sure which direction on Route 3 you are going... who am I kidding, both east and west 3 suck off of the parkway. You either get the Passaic River bridge construction or the Route 46 merge nightmare (soon to be rebuilt also). Best thing that happened to me was starting to work for corporate at the beginning of the year, no more commute on the bus into the city and almost 100% telecommute.
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Nov 7, 2013 21:36
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KillHour posted:A request came in - storage for 10,000 1080p cameras. Does anyone have a SAN with 16,135.2 TB of usable space and 49.8 Gbps of write speed? You should also tell him that you'll have to phone Japan and get a quote for a card reader that can accept 10,000 SD cards at a time.
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Nov 7, 2013 21:36
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Trastion posted:Isn't that the No it's the mountain that nobody climbs because it's not taller than Everest and kills 25% of the people who try to climb it.
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Nov 7, 2013 21:41
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tomapot posted:'sup North Jersey buddy. Not sure which direction on Route 3 you are going... who am I kidding, both east and west 3 suck off of the parkway. You either get the Passaic River bridge construction or the Route 46 merge nightmare (soon to be rebuilt also). Best thing that happened to me was starting to work for corporate at the beginning of the year, no more commute on the bus into the city and almost 100% telecommute. Hi5 Jerseybro. I'm coming up from Union, so I get to experience the Parkway northbound when it starts to suck - hopefully not too bad. They want me on 8:30-5:30 (so long, 8-4 NYC job ;_; ) so if I'm lucky I can do 8-5 and beat the worst. If nothing else, the building across from us has a gym, I can just join that and get swole by leaving early. Thus far my better option might be the Turnpike; at least I'd be getting off at 16W westbound to get to the office in Rutherford. How come there hasn't been a NY/NJ metro Pubcrawl Came In... or something like that thus far? There has to be more than two goons in North Jersey posting or lurking here.
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Nov 7, 2013 21:46
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A ticket came in from a VP... A bit rude I think.  : Please…. Install phone software on computer : The phone software that I use doesn’t really effectively replace the phone… You probably want a setup more similar to what Matt has. : Fine get it done
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Nov 7, 2013 22:04
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drukqs posted:A ticket came in from a VP... A bit rude I think. What? He said "Please...
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Nov 7, 2013 22:40
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A failing hard drive came in. Wrapped in like two pages of newspaper. Welp.
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Nov 7, 2013 22:43
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KillHour posted:A request came in - storage for 10,000 1080p cameras. Does anyone have a SAN with 16,135.2 TB of usable space and 49.8 Gbps of write speed? Dell / HP et al can do this. quite common in the security industry for casinos and stuff.
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Nov 7, 2013 22:48
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there is an official Internet Explorer anime short from Microsoft. https://www.youtube.com/watch?v=BHTUlF7NA2o I just.. I don't... Content: I was back at our company office today for the monthly lunch when my manager pulled me aside. The ticket last week I escalated to Tier 2, about the thinprint error with quick books I posted on here. Instead of escalating it the manager kept it and worked on it for over a week before he fixed it. He then made sure to brag to me about it and berate me for note being able to fix it. I want to reiterate, the client couldn't print cheques for almost two weeks so he could prove a point. Edit: fix typo/grammar blackswordca fucked around with this message at 23:30 on Nov 7, 2013 |
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Nov 7, 2013 23:03
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Trastion posted:What? He said "Please... Well that was pretty painless A little scoffing and sighing while I struggled to retrieve/reset his Shoreware password but he told me about his previous stint at PC's Limited and how production had to cease for a full week because of a rubber feet shortage 
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Nov 7, 2013 23:37
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blackswordca posted:there is an official Internet Explorer anime short from Microsoft.  Microsoft's market share must suck in Japan or something because I've also seen this: https://www.youtube.com/watch?v=wMnTlFKHKws
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Nov 7, 2013 23:53
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The Major never had to carry around a loving tablet what is this horseshit
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Nov 8, 2013 00:16
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KennyTheFish posted:Dell / HP et al can do this. quite common in the security industry for casinos and stuff. 16PB is a bit on the large side. The largest I've ever done is 2PB for a casino, and even that was a huge job. The issue is more about the throughput than the retention, though - all of these cameras are at different locations, and need to be centrally stored. Who do you talk about to get a 50gbps WAN connection, anyways?
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Nov 8, 2013 00:28
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