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Rent posted:Can I buy a micro cell used on ebay and have no issues getting it on my account? I'm also on an ANR, so not sure if it's any different Shouldn't be an issue. As long as the previous owner is no linger a customer, or they unregistered it from their account.
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Jan 30, 2014 15:50
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I upgraded to an iPhone 5S last week (on Next) but I've been regretting my color choice. I bought it at a corporate store and I'm still within the exchange period; should I expect a restocking fee if I exchange? While I'm at it, I'm a GTF at University of Oregon and I hear we are eligible for a discount. Is there a way to see how much it is before I commit and lose my old one?
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Jan 31, 2014 09:12
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GoodApollo posted:I upgraded to an iPhone 5S last week (on Next) but I've been regretting my color choice. I bought it at a corporate store and I'm still within the exchange period; should I expect a restocking fee if I exchange? You will have a $35 restock fee. You can always add a discount on at any time so yes.
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Jan 31, 2014 12:32
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Why has the price of new in box iPhone 5Ss gone down so much on ebay relative to what the newest iphone normally goes for? Looking like they are around $500 instead of the $600 previous ones have gone for.
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Jan 31, 2014 22:44
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KingKapalone posted:Why has the price of new in box iPhone 5Ss gone down so much on ebay relative to what the newest iphone normally goes for? Looking like they are around $500 instead of the $600 previous ones have gone for. Supply and demand.
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Jan 31, 2014 23:27
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nimper posted:Supply and demand. Yeah but why is it different than what seems like every other generation has gone for? People have always had the same complaints about the phone not being anything new just like this one, so I'm wondering if AT&T is doing something new. My sister's friend got a new one and then two weeks later it was stolen, but she was able to walk into the store and buy a new one for $200 again.
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Feb 1, 2014 00:15
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KingKapalone posted:Yeah but why is it different than what seems like every other generation has gone for? People have always had the same complaints about the phone not being anything new just like this one, so I'm wondering if AT&T is doing something new. My sister's friend got a new one and then two weeks later it was stolen, but she was able to walk into the store and buy a new one for $200 again. Sounds like an insurance claim honestly. I had a customer walk out the door, immediately trip on the sidewalk not 2 feet from the door, and shatter her phone. It was hilarious, and she was very happy I convinced her to get insurance.
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Feb 1, 2014 05:24
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KingKapalone posted:Yeah but why is it different than what seems like every other generation has gone for? People have always had the same complaints about the phone not being anything new just like this one, so I'm wondering if AT&T is doing something new. My sister's friend got a new one and then two weeks later it was stolen, but she was able to walk into the store and buy a new one for $200 again. ATT made most people eligible for Next plans so for the next few months most people who lose phones are just walking in and upgrading. Otherwise no big conspiracy or anything, it's just competition because of tmobile. Good for everyone really.
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Feb 1, 2014 05:25
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Updated the OP with new plan structure. Were getting cheaper ladies and gentlemen. I will be working on reorganizing it today at work as it is very long now and hard to find things easily.
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Feb 1, 2014 15:14
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Beefstorm posted:Updated the OP with new plan structure. Were getting cheaper ladies and gentlemen. We switched from Sprint and signed up for a 4GB mobile share plan, $70/mo for data plus $40/line in contract (total 70+160=230). I just called customer support and was told that the 10GB data plan is $100, plus a per-line fee of $30/mo in contract (total 100+120=220). This sounded like a great move so I asked the support rep to make the change. However, the myAT&T app now shows that my rate plan is $260/mo. Do you have any info on whether I was lied to or if it's just going to take a while to show up properly on the website? I want to make sure I don't get screwed on my next bill. 
Lethanialist fucked around with this message at 15:01 on Feb 2, 2014 |
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Feb 1, 2014 23:15
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Lethanialist posted:We switched from Sprint and signed up for a 4GB mobile share plan, $70/mo for data plus $40/line in contract (total 70+160=230). I just called customer support and was told that the 10GB data plan is $100, plus a per-line fee of $30/mo in contract (total 100+120=220). This sounded like a great move so I asked the support rep to make the change. You don't have any phones on NEXT right? Because without next its 40 a line not 30
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Feb 1, 2014 23:22
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Lethanialist posted:We switched from Sprint and signed up for a 4GB mobile share plan, $70/mo for data plus $40/line in contract (total 70+160=230). I just called customer support and was told that the 10GB data plan is $100, plus a per-line fee of $30/mo in contract (total 100+120=220). This sounded like a great move so I asked the support rep to make the change. This? http://www.theverge.com/2014/2/1/5368768/att-discounts-large-mobile-share-value-plans 2x lines $130, 3x 145, 4x 160, 5x 175 Edit, that is off contract, on contract it is still $40/ea, so it'd be $100+160
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Feb 1, 2014 23:36
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FunOne posted:This? I was told $30 on contract so $100+30+30+30+30=220. Is there anything that can be done?
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Feb 1, 2014 23:41
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AT&T Mobility filed a patent.The abstract posted:A user of a communications network is prevented from consuming an excessive amount of channel bandwidth by restricting use of the channel in accordance with the type of data being downloaded to the user. The user is provided an initial number of credits. As the user consumes the credits, the data being downloaded is checked to determine if is permissible or non-permissible. Non-permissible data includes file-sharing files and movie downloads if user subscription does not permit such activity. If the data is permissible, the user is provided another allotment of credits equal to the initial allotment. If the data is non-permissible, the user is provided an allotment of credits less than the initial allotment. Various restriction policies also can be applied, such as levying additional fees and/or terminating the user's access to the channel. Also, incentives can be provided to entice the user curb the misuse.
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Feb 1, 2014 23:46
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Kreeblah posted:AT&T Mobility filed a patent. Is this a necessary measure to combat illegal activity or is this just a way for AT&T to further monetize data access?
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Feb 2, 2014 00:26
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CannedMacabre posted:Is this a necessary measure to combat illegal activity or is this just a way for AT&T to further monetize data access? Given that they specifically talk about using a credit system here, I'm guessing the latter. It ties in pretty well with things like sponsored data. Edit: Specifically, note that if data is not permitted, you get fewer credits back. It's basically rate-limiting for non-approved (or non-partnered) data sources. Kreeblah fucked around with this message at 00:32 on Feb 2, 2014 |
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Feb 2, 2014 00:29
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Lethanialist posted:I just called customer support and was told that the 10GB data plan is $100, plus a per-line fee of $30/mo in contract (total 100+120=220). This sounded like a great move so I asked the support rep to make the change. You got quoted for a mobile share plan with a 17% corporate discount and put on a mobile share value plan. This is wrong, ask about it. Also do you have that corporate discount?
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Feb 2, 2014 00:45
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kitten posted:You got quoted for a mobile share plan with a 17% corporate discount and put on a mobile share value plan. This is wrong, ask about it. Also do you have that corporate discount? I have an 18% discount through my employer but the rep told me that the bill, both pre- and post-discount, would decrease by switching from 4GB to 10GB. The pre-discount amount jumped from $230 to $260 though which will result in a higher bill.
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Feb 2, 2014 00:50
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Yeah. They quoted you mobile share plan and put you on mobile share value plan.
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Feb 2, 2014 01:36
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FunOne posted:This? Saw the news on these today. How would a 20% discount apply? 20% off of the $145 for three phones? Am I reading this right that everyone gets 10gb? Tethering too?
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Feb 2, 2014 02:22
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For some odd reason, one of my two Mobile Share Value lines had a two year contract on it (So paying 40/month instead of 25/month, even though we bought our own phone). Called customer service and asked about that and the $100 credit for activating a new line. Was told nothing they can do about either and to go to a store about it. Went to the store closest (Big store in a mall) to us. After asking a sales rep about it, she bought us to a manager that said we needed to call customer service about the issue. When I said we had, she said there is nothing she could do, but she'll look. After all said and done, she got it. Her exact words were "They gave me a button I didn't know I had before." Nothing too wrong with that on it's face, but she seemed really pissy and annoyed about the whole thing, and confirmed she could do nothing about the $100 credit, even with the 14 day price protection. Anyway, my wife has been wanting to try out a iPhone 5S for a while (Well, iOS in general. She has a N5, but just wants to see how iOS is). So we go into the store a little later and inquire about getting the 5S on the next program on her line (we took the contract that wasn't supposed to be there off my line). The sales lady told me "You know that puts the line on contract, right? So you want me to redo what we just undid?" Aside from that being technically wrong, she was pretty bitchy about it, so we said never mind and left. gently caress giving her commission; might seem like a dick thing to say, but jesus, try being a little more nice to your loving customers. Probably going to just do it online now, as there are not any other ATT stores around me for quite a distance.
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Feb 2, 2014 03:34
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Dradien posted:For some odd reason, one of my two Mobile Share Value lines had a two year contract on it (So paying 40/month instead of 25/month, even though we bought our own phone). Called customer service and asked about that and the $100 credit for activating a new line. Was told nothing they can do about either and to go to a store about it. Went to the store closest (Big store in a mall) to us. After asking a sales rep about it, she bought us to a manager that said we needed to call customer service about the issue. When I said we had, she said there is nothing she could do, but she'll look. I feel like I am the only person who reads our intranet about updates to our systems. They definitely have a button... Also, it takes them literally two loving seconds to do it. They literally click "change contract" change it to 0 months, and add an account note. I don't think it even shows up in audit.
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Feb 2, 2014 04:05
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Other then that poo poo experience today, everything else about ATT has been wonderful. So no complains for me in the grand scheme of things.
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Feb 2, 2014 04:13
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AT&T changes their plan structure about 3 times a week but still not to a plan that will save me any money (or even be equal to what I'm spending now). I'm special, AT&T, cater to me!
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Feb 2, 2014 04:27
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myron cope posted:AT&T changes their plan structure about 3 times a week but still not to a plan that will save me any money (or even be equal to what I'm spending now). I'm special, AT&T, cater to me! ATT basically closed a snag with the new plans today where the 10GB plans were higher than the old ones with 4+ lines. They did it surprisingly aggressively and overall a lot of people will benefit. The biggest snag yet is the new plans are still more for individual lines, so customers with old one line plans still don't have an incentive to switch. Honestly that's the only downside now. FYI everyone: even if you are in a 2 year contract, as long as that contract was signed before February 2nd if you move to the mobile share 10Gb plan, your line is $15 a month, not $40. I'm moving mine over today to confirm directly that that is true. To the person saying you were misquoted, recheck once the system refreshes today, it should be good starting February 2nd.
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Feb 2, 2014 06:28
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Beefstorm posted:I feel like I am the only person who reads our intranet about updates to our systems. They definitely have a button... It shows up on audit. And if its not noted correctly its big points. And some Area managers and even VPGMs get all lovely about doing it. BUT! If the manager "fixing it" or whatever actually notes the account correctly its not a big deal in any way shape or form and it sounds like whoever he talked to is a oval office.
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Feb 2, 2014 08:55
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Duckman2008 posted:ATT basically closed a snag with the new plans today where the 10GB plans were higher than the old ones with 4+ lines. They did it surprisingly aggressively and overall a lot of people will benefit. Thank you! I checked the AT&T site's change rate plan page and it's quoting $160 (100+15+15+15+15) for 10GB. I called to double-check and was told that the support reps won't have access to it until 11pm, but we can change on the site immediately. Anyways, for reference, here's what I see on the AT&T site now with the new rate plans in effect: 
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Feb 2, 2014 15:01
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Duckman2008 posted:FYI everyone: even if you are in a 2 year contract, as long as that contract was signed before February 2nd if you move to the mobile share 10Gb plan, your line is $15 a month, not $40. I'm moving mine over today to confirm directly that that is true. So even though my entire family is in contract, I get the better pricing?
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Feb 2, 2014 15:38
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Beefstorm posted:So even though my entire family is in contract, I get the better pricing? Yes, if you go to the change rate plan page on myAT&T you can get off-contract pricing for the whole family. Phone reps can't swap it until tonight, apparently. You're still in contract and eligibility for upgrades/Next doesn't change. And once you make the swap, you are ineligible for any more subsidized phones--full retail or Next only.
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Feb 2, 2014 15:43
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Lethanialist posted:Yes, if you go to the change rate plan page on myAT&T you can get off-contract pricing for the whole family. Phone reps can't swap it until tonight, apparently. Ineligible or it's uneconomical? Because I haven't seen any communication saying you are ineligible for 2yr after changing to value. But I could be mistaken.
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Feb 2, 2014 16:15
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Beefstorm posted:Ineligible or it's uneconomical? Because I haven't seen any communication saying you are ineligible for 2yr after changing to value. But I could be mistaken. I'm not seeing that verbiage on the AT&T site, and now it's showing $40/mo in contract or $15/mo out of contract. It's definitely uneconomical, though. However, the phone rep I spoke to this morning said ineligible. No more subsidized phones and no more contracts. He explained in nicer terms that AT&T is doing me a favor by giving me off-contract pricing of $160 for 4 lines + 10GB, and the discount price means we're going to pay full retail or submit to Next in the future. e: Beefstorm, in your experience, what options do I have as a customer with all the misinformation floating around? We just switched from $230 with 4GB to $160 with 10GB, but I'm afraid that some system update is going to push our rate plan up to 100+40+40+40+40=260/month. Is "the phone rep told me it would be $160, I want you to honor that" a good defense?
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Feb 2, 2014 16:27
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Is the 10 GB/month eligiable with premier? And if it is, is the discount (25% for me) applied to the whole $130 in this case? I'm trying to see if it would be cheaper to go with the 6GB like I have now for $110 a month, or the 10GB plan. Edit: This also appears on the Change my Plan section of the website: "Looks like you have the only Mobile Share plan currently available to you. Have questions? Call 800.331.0500."
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Feb 2, 2014 16:56
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Dradien posted:Is the 10 GB/month eligiable with premier? And if it is, is the discount (25% for me) applied to the whole $130 in this case? Any premier discounts only apply to the data charge ($100), the per-device charges are not discounted. In you case, assuming you have 2 lines, the charges would be $100(data) - $25(discount) + 15 + 15 = $105
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Feb 2, 2014 17:15
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Krailor posted:Any premier discounts only apply to the data charge ($100), the per-device charges are not discounted. Awesome, thanks. I'll call them later, I'm assuming they're getting slammed and don't want to add to it.
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Feb 2, 2014 17:23
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These new plans are really competitive. With my company's 20% discount and assuming 15% taxes it breaks out to be about $48 after tax for 3 lines and $40 with 4. Down to $36 with 5! Throwing the in-laws on my plan would likely still keep us way under the 10 gigs. I'm the biggest data hog and back when I had unlimited I still would cap out around 4gb streaming pandora every day (which I don't do these days). The whole economics thing gets blown out of the water though if someone wants to get a new subsidized phone. Is AT&T next just a way to pay for a full phone outright and spread it over the 24 months? Is there a fee for the program or is it basically a 0% loan? That would be a good way for the grandparents to get their phone kick without a kick in the pants.
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Feb 2, 2014 17:27
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TraderStav posted:These new plans are really competitive. With my company's 20% discount and assuming 15% taxes it breaks out to be about $48 after tax for 3 lines and $40 with 4. Down to $36 with 5! Throwing the in-laws on my plan would likely still keep us way under the 10 gigs. I'm the biggest data hog and back when I had unlimited I still would cap out around 4gb streaming pandora every day (which I don't do these days). The whole economics thing gets blown out of the water though if someone wants to get a new subsidized phone. Is AT&T next just a way to pay for a full phone outright and spread it over the 24 months? Is there a fee for the program or is it basically a 0% loan? That would be a good way for the grandparents to get their phone kick without a kick in the pants. My understanding is Next is a 0% loan spread over either 20 or 26 months with an option to upgrade early. Next 12 spreads the cost of the phone over 20 months, but after 12 months you can give the phone back, have all remaining payments forgiven, and start a new 20-month installment plan. Next 18 has 26 payments and lets you upgrade after 18 months. Both Next plans also waive the $36 upgrade/activation charge so that's a plus. I'm not sure where sales tax comes in (if it's spread out or billed upfront) but you are essentially separating the phone payment from the wireless service. If you're looking for a cheaper phone you can always try http://www.swappa.com and grab a mint condition AT&T or unlocked phone.
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Feb 2, 2014 18:18
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Last time I checked my upgrade status, it showed I had to wait until August for a FULL equipment upgrade. Now it shows that I am CURRENTLY eligible for upgrade. Is this something they did across the board to get people to re-up their contracts?
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Feb 2, 2014 18:41
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So for the last year I've had a 10Gb shared account with 7 smartphone lines and a 20% discount. Everyone I believe is pretty happy with their existing phones, so I'm wondering if it's worth making any changes right now. The drop to $15 sounds enticing of course, but I'm not sure if we'd regret it later since we'd likely be forced into NEXT knowing everyone's finances. I'm probably the only one that would consider paying up front for a phone. I'll have to ping the group and see. This is probably a dumb question but if we move to NEXT all of our existing phones stay ours right since they were associated with the standard 2 year contract?
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Feb 2, 2014 19:06
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CannedMacabre posted:Last time I checked my upgrade status, it showed I had to wait until August for a FULL equipment upgrade. Now it shows that I am CURRENTLY eligible for upgrade. Is this something they did across the board to get people to re-up their contracts? Read carefully; it probably mentions Next. Anyone at least six months into their contract was recently qualified for a new phone via Next. (And via Next only.)
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Feb 2, 2014 19:15
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Yeah, it did a few weeks ago, now it says I am eligible for a FULL upgrade. Unless I am reading this wrong: Last week (possibly the week before) it still had a date of August 2014 next to the top part where the "standard upgrade" part is.
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Feb 2, 2014 19:21
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