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We had a team that picked their own software for an EPoS system backend, all we did was make servers available for the guys that installed it. Didn't stop us getting tickets from the group asking how to use it. We just sent them back the link for the training that the vendor offered that was turned down. If the app's not working then it's a helpdesk issue, if you can't work it then it really isn't. Helpdesk aren't the "figure out how it works and then present this information to you in a way you can understand" department, especially as the figuring out part comes from clicking logical sounding items until the desired result appears. A skill which nobody should be proud of not possessing.
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Feb 17, 2014 16:58
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Bob Morales posted:Who are they supposed to ask? They can look up Google just as well as myself. Many times it's users asking for configuration settings for their homebrew or in house applications. We in IT don't keep track of that. Their managers and team leads have that information. Yet we still get tickets all the time for it. We've contacted their managers about it but it falls on deaf ears.
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Feb 17, 2014 17:20
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Bob Morales posted:"Our users aren't smart enough to zoom and we don't want to confuse them, they have been doing their jobs this way for..." Buy them a bigger monitor 
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Feb 17, 2014 17:38
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EAT THE EGGS RICOLA posted:They use excel for their job, so they're presumably supposed to have some level of proficiency in it, they should be able to figure it out themselves. You mean a structural engineer doesn't call the cleaners to ask what materials can bear X amount of load? The doctor doesn't ask a waiting patient if they can perform bypass surgery? HalloKitty fucked around with this message at 17:50 on Feb 17, 2014 |
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Feb 17, 2014 17:40
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Baby Town Frolics posted:They can look up Google just as well as myself. Many times it's users asking for configuration settings for their homebrew or in house applications. We in IT don't keep track of that. Their managers and team leads have that information. You lot need an internal wiki, get that stuff written down. One of their managers at least has vital configuration settings recorded on the back of an envelope. Personally I favor "The IT department is involved in actually making that business function work ? Ok, it's an IT function then. We'll need some of your department's headcount to fit it into our workload."
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Feb 17, 2014 17:45
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For "how do I?" questions, consider linking the relevant MS help page (which are all online) with a polite "I use this. It's a great reference, and provides far more info than IT."
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Feb 17, 2014 18:13
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^ that works if you don't have people above you who think it's ITs job to do the reading on behalf of people and then essentially do their jobs for them. Places like that do exist, and the only cure is to 
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Feb 17, 2014 18:29
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Bob Morales posted:When ever admin@abc.com gets an email notification, such as: Sounds like a job for outlook rules. Either auto-replies to his emails, or surreptitiously put on his machine to silently delete the notifications. nitrogen posted:If it's a report kinda thing with headers with columns that need to be lined up, why not use excel? When dealing with 132-column type reports, often just setting the paper to landscape can sort the problem.
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Feb 17, 2014 20:56
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So, if you've been reading the ticket thread, you know i'm in wales right now. What you probably don't know is that the data conversion guy is a loving rear end in a top hat who has taken the better part of two days to do his part of the job. It got to monday (it should have been done yesterday) and we asked a guy back at the office to do it. It took him an hour and a half. All the data guy has to do is implement it. I'm still loving waiting.
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Feb 17, 2014 21:01
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Bob Morales posted:Who are they supposed to ask? Ideally the IT helpdesk could be a clearing house for such requests, e.g Ticket comes in "How do I Excel?" IT helpdesk then forwards it to the user's manager with details on booking additional training for said user.
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Feb 17, 2014 21:22
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I want a Snickers real bad but because of our health insurance wellness thing we can't have any snack vending machines. BUT WE CAN HAVE 6 SOFT DRINK MACHINES WHAT THE gently caress
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Feb 17, 2014 21:29
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Bob Morales posted:I want a Snickers real bad but because of our health insurance wellness thing we can't have any snack vending machines. yeah well can you get a DIET Snickers from your vending machine?? checkmate
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Feb 17, 2014 21:30
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dogstile posted:So, if you've been reading the ticket thread, you know i'm in wales right now. What you probably don't know is that the data conversion guy is a loving rear end in a top hat who has taken the better part of two days to do his part of the job. It got to monday (it should have been done yesterday) and we asked a guy back at the office to do it. Sounds like an opportunity to spend the day in the pub. Impromptu wales goon meet?
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Feb 17, 2014 21:38
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Lum posted:Sounds like an opportunity to spend the day in the pub. Unfortunately, I'm going to be heading out the door shortly. It looks like the guy is just about done (loving finally) and then all I have to do is configure our software (it needs to look at the database for me to do this) and train the users. Since the users have all gone home, i'm just going home. Well poo poo, the guy finished as I was posting this. Next time Lum, i'll buy you a drink (or five, depending on how pissed you want to get). Edit: And yes, that does mean i'm still at the Vets Practice right now. Edit two: Freedom! And the next day off too! It literally took like 15 minutes for me to do my part dogstile fucked around with this message at 22:43 on Feb 17, 2014 |
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Feb 17, 2014 21:43
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Having to call someone for a call number every day. Then with this call number I can call some helpdesk with horrible waiting times to get a token number to log in a server to do maintenance/changes on software. It logs you off after one/two hours.
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Feb 18, 2014 11:38
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"you have to have internet explorer version 7" OH GET hosed
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Feb 18, 2014 17:55
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AlternateAccount posted:"you have to have internet explorer version 7" Like I would ever slow down this pristine XP Pro SP3 installation with your poo poo Microsoft updates 
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Feb 18, 2014 17:56
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Roargasm posted:Like I would ever slow down this pristine XP Pro SP3 installation with your poo poo Microsoft updates The company that purchased our small company is a GLOBAL CORPORATION! That still runs Windows XP on everything(and even orders new machines from Dell and then retros them back to XP) and has a SHITLOAD of internal websites with exceptionally onerous and specific requirements for browsers and plugins. Sorry, shitheads, I can't downgrade from IE10 to IE7 on Windows 7 because we're not knuckle dragging mouthbreather cavemen. I mean jesus christ, how do you expect people to run browsers from seven or eight years ago that are no longer supported or patched in your SECURITY CONSCIOUS COMPANY? edit: naturally, I am looking for a new job.
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Feb 18, 2014 18:01
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AlternateAccount posted:The company that purchased our small company is a GLOBAL CORPORATION! That still runs Windows XP on everything(and even orders new machines from Dell and then retros them back to XP) and has a SHITLOAD of internal websites with exceptionally onerous and specific requirements for browsers and plugins. You use SAP don't you?
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Feb 18, 2014 18:14
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Lum posted:You use SAP don't you? It's OnBase as far as I can tell, something to do with their AP system. I mean I am technically in the IT staff of the new company, but I am the only one locally. No one has ever bothered to brief me on what they use for things or how they operate, etc. It's all just MAKE THIS WORK type directives. Like they haven't even given me a contact and said HEY IF YOU NEED HELP, CALL THIS PERSON. They tell me to call the help desk in Mexico like some kind of fuckin' pleb. Really awful. edit: I have a feeling that their OnBase version is crusty and ancient, like most every other bit of software. This is what happens when you have a company that you desperately try to sell for two years, and fail. No one's investing in any IT related expenses during that time. AlternateAccount fucked around with this message at 18:23 on Feb 18, 2014 |
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Feb 18, 2014 18:20
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Boss bought a loving Blu-Ray burner on TigerDirect. This is the solution to all of our backup problems. I'm going to kill him.
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Feb 18, 2014 20:03
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 This will be good Edit: Wait, a burner or a robot thing?
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Feb 18, 2014 20:05
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Caged posted:
One burner.
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Feb 18, 2014 20:08
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Bob Morales posted:One burner. Burn a video that's just you staring at the camera for two hours, fuming, in HD. Leave it your boss's desk.
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Feb 18, 2014 21:19
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Bob Morales posted:One burner. Nice of him to volunteer to rotate the discs after hours.
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Feb 18, 2014 21:22
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Bob Morales posted:One burner. I bet he doesn't even have another device which can read Blu-Ray disks in the company.
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Feb 18, 2014 21:31
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Varkk posted:I bet he doesn't even have another device which can read Blu-Ray disks in the company. I seriously don't know what they bought it for but I am scared to ask. Hopefully they bought it to put in a computer in the big meeting room so they can watch blurays.
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Feb 18, 2014 21:33
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Has anyone had anything other than a dog poo poo experience trying to watch a Blu-ray on a non-PlayStation?
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Feb 18, 2014 21:34
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Caged posted:Has anyone had anything other than a dog poo poo experience trying to watch a Blu-ray on a non-PlayStation? I have a Panasonic Blu-ray that has blu-ray, dvd, Netflix, Vudu, Amazon, and Pandora capabilities, and is dog poo poo at every single one of them.
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Feb 18, 2014 21:37
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Caged posted:Has anyone had anything other than a dog poo poo experience trying to watch a Blu-ray on a non-PlayStation? I have some $59 Phillips BR player and it seems to be fine. Only issue I have is scratched disks from the video store.
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Feb 18, 2014 21:48
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Caged posted:Has anyone had anything other than a dog poo poo experience trying to watch a Blu-ray on a non-PlayStation? My parents have a Sony blu-ray player which plays well and has good image quality (as you'd expect considering they invented the format) but holy hell is it slow to load menus and things. Meanwhile, my PS3 loads things faster than any other blu-ray player I've ever seen in action.
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Feb 18, 2014 22:15
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Caged posted:Has anyone had anything other than a dog poo poo experience trying to watch a Blu-ray on a non-PlayStation? As far as I'm concerned, trying to watch Blu-Ray (or DVD for that matter) is a dog poo poo experience since more often than not you have to sit through a bunch of bullshit before you can even watch the movie you paid for. I bought a couple of BD burners so I can rip them and watch them over my home network. The discs just sit on a shelf.
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Feb 18, 2014 22:17
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Just overheard between a PM and one of the network engineers:quote:
"I need to escalate this escalation." That's just gold right there.
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Feb 18, 2014 22:32
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"I need to escalate this escalation."
"Is overtime approved?"
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Every PM needs a "gently caress you" now and again to keep them honest
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Feb 18, 2014 22:33
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TWBalls posted:As far as I'm concerned, trying to watch Blu-Ray (or DVD for that matter) is a dog poo poo experience since more often than not you have to sit through a bunch of bullshit before you can even watch the movie you paid for. I don't know why you'd spend more for a burner, but I do this. I have Blu-rays and HD-DVDs, but I never actually play them as intended. Ultimately if there was a legal way to simply get a high quality file as if you'd ripped it yourself for a low price, that would be thoroughly reasonable. As it stands, if you want a good quality copy of a film, you have to buy a chunk of plastic and have it mailed to your house and copy the contents to your machine. Which is utterly ludicrous..
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Feb 18, 2014 23:02
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HalloKitty posted:I don't know why you'd spend more for a burner, but I do this. I have Blu-rays and HD-DVDs, but I never actually play them as intended. It was on sale. Plus, I figured I could always burn a copy for when I travel so that the originals stay at home and don't get scratched. At least, that's how I justify it in my head.  I dunno. Something about buying a simple reader seems to 90's to me. 
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Feb 18, 2014 23:26
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Planning and meeting for the domain controller upgrade continues, and the more I spend looking at certificate services, the more I hate whoever put it in place in our network. Not only was the root CA a domain controller, it's also the FSMO holder, and they named the cert after the server itself. It was pushed out via GPO to everything in the domain, but then I went looking for what was actually using the cert. Here's a list!code:
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Feb 18, 2014 23:55
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hihifellow posted:partially so I can prevent crap like this from happening again. Aren't you cute. Like you will be consulted on all IT decisions made in an organization. poo poo decisions crop up like mold in a crawlspace in any organization and folks try to end-run IT all the time. Your continued sanity depends on the realization that developing your skill set is for career advancement only. Actually trying to make the IT world a better place is like pushing string up a hill.
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Feb 19, 2014 01:53
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AlternateAccount posted:The company that purchased our small company is a GLOBAL CORPORATION! That still runs Windows XP on everything(and even orders new machines from Dell and then retros them back to XP) and has a SHITLOAD of internal websites with exceptionally onerous and specific requirements for browsers and plugins. The GLOBAL CORPORATION I work for with an environment just like that just bought a small company. If there is any chance that we are talking about the same thing then all I can say is
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Feb 19, 2014 04:54
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So after that weekend work I did in Wales, my boss said "sure, have the next day off". What he didn't tell me was that it was coming out of my overtime (as we either get it as time off in lieu or normal pay, boss gets to decide). Goodbye, 8 hours of my 34 hour overtime! Should have seen that coming.
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Feb 19, 2014 10:26
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