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Caged posted:Holy poo poo if you need to test the experience that your mobile workers are receiving then just get an ADSL line installed. We usually just tether our phones or use a MiFi when we need a rough idea of what our customers experience.
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Feb 28, 2014 00:16
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Holy poo poo am I ever sick of getting tickets that have "This has been a problem for X weeks." in them.
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Feb 28, 2014 00:29
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odiv posted:Holy poo poo am I ever sick of getting tickets that have "This has been a problem for X weeks." in them. "This has been my problem for <1 hours."
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Feb 28, 2014 00:33
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It's not even a new thing, so I shouldn't be this pissed off, but there's been a rash of them lately and I'm in a bad mood. So this "totally locks up your system" for 10-20 minutes a few times a day, but you "haven't had time" to contact us about it until now? Well let's find out what recently changed on your system... 3 weeks ago.
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Feb 28, 2014 00:42
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GreenNight posted:Yeah just buy $200+ screens instead of $5 Monoprice adapters. 75% of the people here are still on VGA. I'd go with cables over the adapters. We've had a couple of the Monoprice adapters break. The cables have been holding up fine so far.
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Feb 28, 2014 00:46
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Also a cable is one less join and I'm a bit of a sperg about stuff like that for no real reason. I don't like seeing adapters hanging off the ends of things because far too often people assume that it's there for them to steal.
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Feb 28, 2014 00:56
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Collateral Damage posted:This is like the people who complain that their browser is slow and takes a lot of memory and you see that they have a hundred tabs open. Just close tabs when you're done with them. "But I might need it later." So bookmark it, that's what bookmarks are there for. I had to transfer two dozen open tabs and the browser history between a pair of laptops the other day. Thankfully they used Chrome, so the tabs were actually remarkably simple thanks to an extension, but seriously.
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Feb 28, 2014 01:00
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Yeah I splurged and ordered the $7 cables instead of the $5 adapters.
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Feb 28, 2014 01:01
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An email came in...quote:On Thursday, an application resource elevated himself to root privileges on --------, and then promptly executed an rm –fr /* on this development host.
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Feb 28, 2014 01:15
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Roseo posted:I always thought this happening was a myth. Seriously. The only way I could see this happening is if it were muscle memory kicking in for a command you run alot and unthinkingly type it in. But then how often do you run rm –fr /* anyway?
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Feb 28, 2014 01:25
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Roseo posted:An email came in... How hilariously critical is ---------?
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Feb 28, 2014 01:27
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Roseo posted:An email came in... Not remotely, although it's generally executed by sysadmins who realize that their "rm -rf ./*" is taking a little long, see the space between the period and slash, and frantically pound Control-C in the hopes that /bin still exists. e: it's also worth noting that these tend to spawn the most interesting hack stories too, as you try to figure out how to bring your system back into a working state when you're in a running shell but missing cat, ls, bash, rm, and basically everything but netcat. Alliterate Addict fucked around with this message at 01:36 on Feb 28, 2014 |
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Feb 28, 2014 01:32
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Agrikk posted:Seriously. He probably forgot the '.' Which is why when you even think about attempting to rm -fr something you ALWAYS ALWAYS ALWAYS use the full goddamn path.
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Feb 28, 2014 01:32
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Paladine_PSoT posted:How hilariously critical is ---------? Devolopment deployment manager server. There's some emails flying around about how this is impacting production as there's some deployments targeted for next weekend.
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Feb 28, 2014 01:39
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odiv posted:Holy poo poo am I ever sick of getting tickets that have "This has been a problem for X weeks." in them. I helped with a ticket today: "The MySQL backups have been failing since August!" Turned out that he had put 'no beep' in the [client] section of his my.ini file, which was causing mysqldump to choke. "NO BEEPS!" (said in the same tone as "No capes!" from The Incredibles) has become an instant catchphrase in the office.
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Feb 28, 2014 02:05
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Roseo posted:An email came in... It happens sometimes. Especially when quote:an application resource elevated himself to root privileges Giving people who have no business being on a server root access will usually bite you in the rear end eventually. We have a few servers at my place where the devs have somehow wrangled root sudo access for themselves, and it's terrifying. It's also annoying because they do poo poo like reboot their production servers in the middle of the day with no notice and make our monitors freak out, but then I also get weekend calls from them wanting me to create a bunch of directories and change permissions or something else that they could easily do with their sudo access (or even sometimes without it), which I can't ignore or refuse because their project is super-critical. Back when I was a tier I tech support rep at a web hosting company, one of my fellow reps was trying to remove a customer's directory named "etc" and ran "rm -rf /etc" instead. On a BSDi system, so /etc was where everything that made the system actually function lived.  Our Unix sysadmin and I ended up staying six hours late trying to fix it, since the server was in California and no one there had or knew how to make a rescue disk. I ended up having to compile sash on another of our BSDi systems (which was a bitch in and of itself), and we had to upload it to the broken server via FTP (one of the few things that still functioned) and overwrite some other executable binary file with it because we couldn't chmod anything. But we finally did get the thing working again eventually. The rep who broke it learned her lesson and never did anything like that again, but we had another rep there who removed stuff by accident all the time and finally got all the tier I techs except me banned from accessing some of our platforms because he kept breaking 'em. They wouldn't fire him because he was engaged to the owner's friend's niece. Mustache Ride posted:He probably forgot the '.' Which is why when you even think about attempting to rm -fr something you ALWAYS ALWAYS ALWAYS use the full goddamn path. This. rm -rf with wildcards is always, always, always a bad idea. Or really any recursive command with wildcards. If you simply can't avoid it for some reason (and there really is never a reason), at the very least you should take the time to check with an ls using the same pattern to make certain you're only going to touch what you expect to touch. (Protip: did you know that ".*" will match ".." and run your recursive command on the parent directory of your target and everything underneath it? Learned that one the hard way when I was a terrible newbie; luckily it was only a chown -R and just took an hour or so to clean up...  )
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Feb 28, 2014 02:08
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Lord Dudeguy posted:It's an exit interview. Treat it as such and don't burn bridges. Companies will schedule this two weeks ahead of time? Or at least tell you they've scheduled it?
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Feb 28, 2014 02:11
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demonachizer posted:So I guess the lovely management starts at the top. He is setting you up to get screwed over for insubordination or something. blackswordca posted:Oh, I know. The first time I try and pull the "No, im not going to do that, its stupid" card, I'll get a monumental smackdown.  I forgot about that. You poor bastard.
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Feb 28, 2014 02:21
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myron cope posted:Companies will schedule this two weeks ahead of time? Or at least tell you they've scheduled it? You're not very familiar with blackswordca's company, are you?
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Feb 28, 2014 02:52
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Roseo posted:An email came in... and THIS is why gnu tools do things like: pre:$ rm -rf / rm: it is dangerous to operate recursively on ‘/’ rm: use --no-preserve-root to override this failsafe
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Feb 28, 2014 03:57
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nitrogen posted:and THIS is why gnu tools do things like: ID10T traps like that are cool, but relying on any Unix tool to protect you from doing stupid poo poo is about the worst habit you can develop, because most of the time they won't. You should always assume that whatever command you've typed is exactly what's going to happen and double-check everything before you hit enter.
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Feb 28, 2014 04:15
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dennyk posted:ID10T traps like that are cool, but relying on any Unix tool to protect you from doing stupid poo poo is about the worst habit you can develop, because most of the time they won't. You should always assume that whatever command you've typed is exactly what's going to happen and double-check everything before you hit enter. In practice, this is like "you should always run SELECT ..." and change it to destructive commands when you get the result set you want. It's nice in theory, but it's extremely easy to make a typo and miss it because you spend your whole day typing in a terminal, which is why many utilities (most of coreutils, yum, etc) prevent you from yourself a bit.
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Feb 28, 2014 06:42
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evol262 posted:In practice, this is like "you should always run SELECT ..." and change it to destructive commands when you get the result set you want. It's nice in theory, but it's extremely easy to make a typo and miss it because you spend your whole day typing in a terminal, which is why many utilities (most of coreutils, yum, etc) prevent you from yourself a bit. It's another one of those "You'll gently caress this up exactly once" type of things. I generally don't run SQL commands without a limit either nowadays.
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Feb 28, 2014 08:07
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WHERE MY HAT IS AT posted:Holy poo poo Hey sometimes it takes a while to find le mot juste.
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Feb 28, 2014 09:11
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evol262 posted:In practice, this is like "you should always run SELECT ..." and change it to destructive commands when you get the result set you want. Idunno, i've pretty much made it a habit to do "BEGIN; DELETE FROM butts WHERE butt_id > 42; SELECT COUNT(*) FROM butts;" and looking at the result before hitting COMMIT
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Feb 28, 2014 11:04
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A LED display came in. Rummaged through a drawer of miscellaneous devices and found this display.  Alternative text asks people to create a ticket to get support, since people here have an awful habit of just walking in demanding to get helped.
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Feb 28, 2014 11:19
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Make it say "walk-in support desk", put it above an empty chair, put a housebrick on the chair. If a housebrick isn't available, an oven glove with a face drawn on it will work too.
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Feb 28, 2014 11:28
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Why is there hate for dvi now? Vga needs to die, but whats wrong with dvi? Hell DP, HDMI and DVI all work very well and the biggest point when working with them is the sort of plug you want.
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Feb 28, 2014 12:09
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SEKCobra posted:Why is there hate for dvi now? Vga needs to die, but whats wrong with dvi? Hell DP, HDMI and DVI all work very well and the biggest point when working with them is the sort of plug you want. Personally I hate DisplayPort. As far as I can tell it doesn't add anything useful (aside from stricter DRM) and is just another competing standard to come along and gently caress things up.
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Feb 28, 2014 12:22
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My hate for DVI is mostly due to hating everything with a D-sub connector. Latching connectors are so much easier to work with.
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Feb 28, 2014 13:04
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Collateral Damage posted:My hate for DVI is mostly due to hating everything with a D-sub connector. Latching connectors are so much easier to work with. That makes sense but holy poo poo gently caress DP forever. Now there is mini-displayport and we have all sorts of cables and connections for everything. It was much easier with only VGA and DVI.
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Feb 28, 2014 13:35
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Lum posted:Personally I hate DisplayPort. As far as I can tell it doesn't add anything useful (aside from stricter DRM) and is just another competing standard to come along and gently caress things up. I'm not a fan of DP either, but since it's easy to get adapters for it I don't mind it, and it still supports way higher resolutions. Also, DVI connectors seem to be better quality than VGA, at least they get stuck far less, and the screws seem to break/deform far less.
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Feb 28, 2014 13:43
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Roseo posted:An email came in... We had something similar happen, with chmod 711 though. It required reimagining regardless.
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Feb 28, 2014 13:43
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GreenNight posted:That makes sense but holy poo poo gently caress DP forever. Now there is mini-displayport and we have all sorts of cables and connections for everything. It was much easier with only VGA and DVI. We bought a new laptop and projector for the sales team. The laptop has micro-HDMI out, the projector has mini-HDMI in... Yeah, we had to buy an adapter to full HDMI and back  and when that's connected you can't use the charger...
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Feb 28, 2014 13:44
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Collateral Damage posted:Just get screens with displayport. The sooner DVI dies out the better. God no. I hate the fact turning off a DisplayPort monitor in Windows disconnects it and shifts everything about. I'm perfectly happy with DVI. What's wrong with DVI?
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Feb 28, 2014 13:47
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SEKCobra posted:Why is there hate for dvi now? Vga needs to die, but whats wrong with dvi? Hell DP, HDMI and DVI all work very well and the biggest point when working with them is the sort of plug you want. This is exactly why DVI is such a pain in the dick. Oh, it has a DVI port. Is it DVI-I or DVI-D (or god help you, DVI-A)? Is it single- or dual-link? (Trick question, nothing is ever dual link.) Oh, wait, it could also be DMS-59! gently caress yooooouuuuuuuuuuuuu. Can we just stick with HDMI?
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Feb 28, 2014 14:04
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HalloKitty posted:God no. I hate the fact turning off a DisplayPort monitor in Windows disconnects it and shifts everything about. I've never had an issue with DP apart from finding out the DP cable I bought wasn't actually DP certified and would prevent my computer from booting. Pin 20 in the DP connector provides utility 3.3v and should not be connected in a regular male-to-male cable, but some cheap crappy cables have all pins connected which in my case made the graphics card throw a hissy fit. Apart from using a lovely d-sub connector (with all the bullshit that guppy mentioned above), DVI is also limited to 2560x1600@60hz due to bandwidth limitations so it's close to becoming obsolete anyway. Collateral Damage fucked around with this message at 14:16 on Feb 28, 2014 |
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Feb 28, 2014 14:12
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Lum posted:Make it say "walk-in support desk", put it above an empty chair, put a housebrick on the chair. Would probably be more effective than the actual help desk we have. Also, DVI is fine as is 
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Feb 28, 2014 14:12
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guppy posted:This is exactly why DVI is such a pain in the dick. Oh, it has a DVI port. Is it DVI-I or DVI-D (or god help you, DVI-A)? Is it single- or dual-link? (Trick question, nothing is ever dual link.) Oh, wait, it could also be DMS-59! gently caress yooooouuuuuuuuuuuuu. Can we just stick with HDMI? And adding DP and mini DP to the mix really helps. I mean there's what? 2 different types of DVI (nobody actually uses DVI-A) and 3 types of HDMI. Clearly the solution to this is to add two more plug types, and ones that are not electrically compatible too! Though I agree with gently caress people who put DVI-D ports on things. At least just put a DVI-I socket and leave the analogue pins disconnected.
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Feb 28, 2014 14:20
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guppy posted:This is exactly why DVI is such a pain in the dick. Oh, it has a DVI port. Is it DVI-I or DVI-D (or god help you, DVI-A)? Is it single- or dual-link? (Trick question, nothing is ever dual link.) Oh, wait, it could also be DMS-59! gently caress yooooouuuuuuuuuuuuu. Can we just stick with HDMI? HDMI requires a licence fee, for a start.
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Feb 28, 2014 14:21
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