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ratbert90 posted:My standard response is: Just to be clear I wasn't talking about stuff off the clock - thankfully I'm in a role where I don't carry a work phone or have email access outside of the office, so I literally wouldn't see out of hours requests until I get back to work. My annoyance with the scenario I posted is the complete waste of my time it represents, and the laziness on behalf of the person copying me into the chain. Taking 5 minutes to summarise what it is they need my help with would save me 30 minutes of trying to figure out the same thing from the mess of the email chain. Basically, if you're in a position where you need my help on a complex issue like that then you can spend the extra couple of minutes to help me help you. If you don't then you obviously didn't really need my help that badly anyway - as neatly shown by the fact I didn't get a reply. rolleyes fucked around with this message at 14:17 on Mar 8, 2014 |
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Mar 8, 2014 14:14
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rob_squared posted:Welp, that's exciting. And I may not even need to skip out because this job would be in the median of the ranges I've seen and there are promotion paths within that team. Thanks. I got the job, yay. Still feel terrified though.
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Mar 8, 2014 15:15
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Collateral Damage posted:I had a great manager a couple of years ago who explictly stated that his most important task was being a bouncer for the IT dept and shield us from the stupidity of users and other managers. This is kind of late, but I had the same situation years ago, and the request for staggered lunches only made sense because it was front like phone support and was customer facing. It's pretty sad that people outside your dept couldn't realize there's a difference.
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Mar 8, 2014 16:55
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rolleyes posted:Just to be clear I wasn't talking about stuff off the clock - thankfully I'm in a role where I don't carry a work phone or have email access outside of the office, so I literally wouldn't see out of hours requests until I get back to work. Well, the few times that it's happened to me, it's for a project that has gone to support hours only, and they try to figure something out for 2+ weeks before wanting me to do something for free during work hours without having to pay for it. 
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Mar 8, 2014 20:06
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Theresa Frontpage posted:I guess it's too much to expect everybody to call the male end of a 3.5mm analog connection a Modular Plug but jesus christ this terminology is terrible I would never call the male end of something the jack.
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Mar 8, 2014 20:52
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A ticket came in, but not to us thankfully. Last weekend the phone system in one of our small and older buildings died somehow, I only got the story second-hand from non-technical people but the tales ranged from "it caught on fire" to "it melted'. Either way something blew, and all last week the entire first floor had a chemical smell. But they won't prop open and doors because of  security , so they've had big industrial fans giving the smell a nice circular tour of the first floor.By the end of the week they had people start making (totally justifiable) medical claims and staying home, meanwhile we're trying to swap out their PCs with Windows 7 ones. This is completely out of our area, but I don't know what they expect to happen if they don't open the doors. I guess the regular ventilation system will vent the smell out eventually, but it's going to take weeks.
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Mar 8, 2014 20:59
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Inspector_666 posted:I would never call the male end of something the jack. Which is ironic since Jack is such a male name that it's used as a default for people who don't know you in some regions.
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Mar 9, 2014 03:10
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A phone call came in, a user clicks his shortcut to LogMeIn and instead of getting a list of available computers he is prompted to install LogMeIn on his local machine. Ok let me just log in to our LogMeIn Central and see if the user still has computers assigned. Oh I see, our LogMeIn user list is empty, well that explains it. (We're a combo MSP and computer store, that list normally has hundreds of users at corporate clients and at least dozens of residential clients.) This is unlikely to end well.
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Mar 9, 2014 03:10
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jre posted:An unhelpful webchat came in ...... Dell has some items that are fixed config, and some that are fully configurable. Its generally the same underlying hardware, but you have to talk to a sales guy to find out some things.
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Mar 9, 2014 10:54
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lampey posted:Dell has some items that are fixed config, and some that are fully configurable. Its generally the same underlying hardware, but you have to talk to a sales guy to find out some things. They've removed the ability to customise the hardware on all the desktops on the UK website, it was there last month when I was pricing up some machines to replace our remaining XP machines still not done  I asked one of the online chat reps for which machines are still configurable on the site and she none of them were now. So the option is spend days emailing our rep or bug them to upgrade us to premier.
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Mar 9, 2014 13:07
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So, uh, logged into a tool at work and took a look at the URL:quote:support?txtUser=xxxxxxx&txtPassword=yyyyyyy Um...
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Mar 9, 2014 18:38
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Renegret posted:So, uh, logged into a tool at work and took a look at the URL: Stop bugging in house developers! This isn't a security issue!
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Mar 9, 2014 18:54
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Renegret posted:So, uh, logged into a tool at work and took a look at the URL: Bonus points if it's HTTP-only with no HTTPS option.
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Mar 9, 2014 18:56
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Casull posted:Bonus points if it's HTTP-only with no HTTPS option. Do I really need to answer that? The only saving grace is that LDAP isn't set up on it so everyone just uses the same generic authentication credentials. I can't believe I just typed that out as a "good" thing.
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Mar 9, 2014 19:04
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Renegret posted:So, uh, logged into a tool at work and took a look at the URL: I remember old Sonicwalls doing that in the status bar.
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Mar 9, 2014 21:23
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rob_squared posted:This is kind of late, but I had the same situation years ago, and the request for staggered lunches only made sense because it was front like phone support and was customer facing. It's pretty sad that people outside your dept couldn't realize there's a difference. Yeah, my place does the staggered lunches thing. Its pretty depressing, the departments are already pretty small and not many people talk to eachother inter-department, which combined with me not really clicking with the guys in my department (football and cars aren't my thing, so I can only really jump in when people fancy talking about world news and the like) means i'll usually end up eating alone most days, as everyone else has already paired up.
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Mar 9, 2014 22:49
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Wilford Cutlery posted:I remember old Sonicwalls doing that in the status bar. Tell me they're significantly better thee days please?
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Mar 9, 2014 23:24
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Dirty Frank posted:Tell me they're significantly better thee days please? Better than that, but they are a bitch to deal with.
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Mar 10, 2014 00:33
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Dirty Frank posted:Tell me they're significantly better thee days please? Well they definitely do HTTPS now, at least. A c E posted:Better than that, but they are a bitch to deal with. My problem with Sonicwall is that you have to do everything three times. Given how you configure them, you'd think there would be some way to have firewall entries automatically translate to NAT entries and vice versa. Or at least partially populate.
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Mar 10, 2014 04:31
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Inspector_666 posted:Well they definitely do HTTPS now, at least. Yeah you gotta love that. Then there's the zombie items that can't be delete, because they supposedly exist elsewhere (Not really though, I've checked). We had to flatten one because we couldn't remove about 20 address objects from years ago that were no longer used but stuck. I'd like to have some words with whoever made that god awful web interface as well. I was fighting with one today actually. I solved one problem but not the other. We have our main port that goes out to the central switch and has a LAN plus a few VLANs defined. Works well since that switch feeds everything else in the building and sets the VLAN tags for anything connected to it. However, We do have a few devices in the same room though that could run directly from a SonicWall port to free up the switch a bit, but while you can PortShield X2-6 to X0, it forces anything connected to it to be a part of the primary LAN, you can't set it to a VLAN as far as I can tell. Some of the devices could tag themselves, but I'm really annoyed I can't just tell it that anything connected to port X5 is VLAN 20, X6 is VLAN 40, etc. You can't set a DHCP pool based on port either. Static IPs don't matter either if it thinks it should have a LAN IP. I just want to use the ports without making a new subnet on each one. I'm sure part of the issue is this is the first time I've ever dealt with VLANs and networking is not exactly my strong point. The boss just had a kid though, so I've been left alone to do some major re-networking, alone. For content, a ticket came in: telling me that I need to have a computer ready and moved for someone at 11am tomorrow. This is a computer that recently failed with a bad hard drive that had a ton of specialized software. I was ask on Thursday when it would be back in production and since we didn't even have the new hard drive yet, I told them it would be MAYBE Monday evening, but most likely Tuesday evening since I have to reconfigured it and test it to make sure there aren't any issues. Apparently over the weekend someone else told them it'd be ready for Monday morning since they had starting setting it up. Of course, they can't get the stupid software to work on it and I'm the only one who actually knows how to use it, so guess who has to rush tomorrow to get it done? At least when something goes wrong I get to point fingers at people for making unrealistic promises and not following my recommendation which allowed for proper testing. This place never thinks to allow for time to test things before putting them into production. It's amazing that it hasn't burned down yet.
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Mar 10, 2014 05:10
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A c E posted:I'd like to have some words with whoever made that god awful web interface as well. Oh, yes, and interface wise I loving hate them. The windows that pop up to actually add/modify stuff have absolute positions for the buttons or something, so in order to hit "OK" on my laptop, I have to maximize the window and scroll down.
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Mar 10, 2014 05:29
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Dirty Frank posted:Tell me they're significantly better thee days please? Remember a few pages ago when someone mentioned that even though the firewall was set to allow any connection in or out, they still had trouble doing some things? I see that poo poo with SonicWall all the time. I don't know how many times I've been brought in to a customer's machine when their backups couldn't be uploaded, and the culprit turned out to be Sonicwall. Despite customers setting an any/any rule, SonicWall insists on stripping the HTTP headers or otherwise mangling the connection attempts. Add a separate rule and it's fine. Usually. It's ugly as hell when it's not. There was an update to Sonicwall in mid/late January (or something like that) that caused a significant uptick in support cases for my product because of that crap.
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Mar 10, 2014 05:42
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A c E posted:You can't set a DHCP pool based on port either. Static IPs don't matter either if it thinks it should have a LAN IP. I just want to use the ports without making a new subnet on each one. I think you can do this, if you bridge the two interfaces, maybe? There's some weird stuff on our sonicwall with bridged interfaces because we have LAN extensions between our office and other sites and I'm sure we have at least two ports that share the same subnet. Even if you can't use the same subnet, you can use the same Zone and get most of the benefits.
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Mar 10, 2014 06:00
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Renegret posted:So, uh, logged into a tool at work and took a look at the URL: I remember clanbase.com having a similar issue 17 YEARS AGO, if you linked something on the site while logged on you always had to check if the link didn't have the User ID in it that enabled the linkee to wreck havoc with your account.
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Mar 10, 2014 10:23
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RIP fellow goon and SH/SC'er Evilmuppet  Hopefully he's in a better place now.
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Mar 10, 2014 12:38
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evobatman posted:RIP fellow goon and SH/SC'er Evilmuppet What?
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Mar 10, 2014 12:46
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evobatman posted:RIP fellow goon and SH/SC'er Evilmuppet Could we please have some details and/or a link?
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Mar 10, 2014 12:49
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If you wanted to hear an Australian guy who claims to collect expensive watches screaming into a mic while a slideshow of lovely equipment scrolls over the screen, have I got the video series to kick off your Monday.
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Mar 10, 2014 14:25
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Volmarias posted:Could we please have some details and/or a link? Post on GBS. Reader beware.
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Mar 10, 2014 15:29
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Variable 5 posted:Post on GBS. Reader beware. That is extremely sad. And the goons in that thread make me extremely mad and glad I avoid gbs.
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Mar 10, 2014 15:44
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What the hell happened to GBS? Wasn't there a rule of no shitposting in there?
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Mar 10, 2014 15:54
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namol posted:What the hell happened to GBS? Wasn't there a rule of no shitposting in there? GBS is now a lovely FYAD-like, has been for a few months.
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Mar 10, 2014 15:56
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namol posted:What the hell happened to GBS? Wasn't there a rule of no shitposting in there? Basically there's no rules outside of NWS stuff and people do whatever they want, change went in around Halloween. So really that's the worst possible place to post something serious like that and it's not surprising all that shitposting happened.
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Mar 10, 2014 15:57
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...A pair of 9,000,000 volt Stunbatons came in for my manager and his 2IC  Help? QuiteEasilyDone fucked around with this message at 16:26 on Mar 10, 2014 |
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Mar 10, 2014 16:21
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Variable 5 posted:Post on GBS. Reader beware. That was literally the worst place to post that.
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Mar 10, 2014 16:25
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Theresa Frontpage posted:I think you can do this, if you bridge the two interfaces, maybe? There's some weird stuff on our sonicwall with bridged interfaces because we have LAN extensions between our office and other sites and I'm sure we have at least two ports that share the same subnet. Even if you can't use the same subnet, you can use the same Zone and get most of the benefits. I think I looked into that and wasn't able to do it properly. Normally you can just Portshiedld one port to another but because the VLANs are there and I want them assigned on that port it really screws things up. That's a good point about just leaving them in the same zone but on a new subnet, I might be able to make that work. Inspector_666 posted:Oh, yes, and interface wise I loving hate them. The windows that pop up to actually add/modify stuff have absolute positions for the buttons or something, so in order to hit "OK" on my laptop, I have to maximize the window and scroll down. I have to do the same, it's frustrating as hell to do it everytime. Also, really sad to read about Evilmuppet. It's also a shame that that was posted in GBS.
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Mar 10, 2014 17:11
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A c E posted:Also, really sad to read about Evilmuppet. It's also a shame that that was posted in GBS. We all like to joke around about drinking heavily, or anger issues, or other things that come from a lot of the jobs in our high-stress low-return field. This is a stark reminder that sometimes it's not a joke whether the underlying cause was work related or not. If you're experiencing these kinds of thoughts please reach out and get help. I'm really going to miss that avatar, it brightened my day every time I saw it.
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Mar 10, 2014 17:51
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I work for a very large printer corporation contracted at the largest hospital complex in the state to fix their machines. Not serious IT, but I get to tear apart giant machines and put them back together and it's pretty cool. A ticket came in. "HIGHEST PRIORITY: AFFECTING PATIENT CARE. My machine is unable to print." It was offsite, about a half hour drive. I got there and the machine was repeatedly crashing every time she tried to print her Groupon to a Skillet concert. I told her the machine was rejecting her taste in music, deleted the job, made sure it printed everything else fine, and left.
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Mar 10, 2014 18:07
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Affecting patient care? I'd be so loving pissed that I'd be reporting her rear end to a supervisor.
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Mar 10, 2014 18:10
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So hold on... Your job is supporting printers in a hospital? Jesus.
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