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My employee discount carried over another month. Woo!
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Jun 4, 2014 14:09
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Beefstorm posted:My employee discount carried over another month. Woo! I'll fix that...
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Jun 4, 2014 14:50
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obeyasia posted:I'll fix that... Nrooooooo! I can't afford that!
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Jun 4, 2014 17:42
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Beefstorm posted:Nrooooooo! I can't afford that! Bad news for you. The system will probably catch it within a month or two automatically. ATT is really good at that.
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Jun 4, 2014 18:27
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I've have a HTC One M8 for almost two months now and I'm still getting an issue where sometimes MMS messages don't show up at all or I have to download them manually but they fail to download regardless of whether I'm on wifi or data. It happens in group texts and single texts. It happens with texts from iphone and android devices. Two of my friends with M8's on Verizon never have this issue. I've also had this issue with my previous phone, a HTC One X. Is this an AT&T issue? If so, how can I fix it? The message apps in general is sluggish as well.
Centzon Totochtin fucked around with this message at 01:29 on Jun 5, 2014 |
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Jun 5, 2014 01:19
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My dad used to be responsible for our family plan with 2 lines (My mother and I). I took over the account, or at least I thought I did, a year ago but according to the AT&T reps the account is still technically still tied under his name and social security number. What would be the best way to change the owner of the account to me?
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Jun 5, 2014 06:43
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Busy Bee posted:My dad used to be responsible for our family plan with 2 lines (My mother and I). I took over the account, or at least I thought I did, a year ago but according to the AT&T reps the account is still technically still tied under his name and social security number. What would be the best way to change the owner of the account to me? I asked about this at my local AT&T corporate store when I got a new phone in April. They told me they can do it, but they charge you an $18 (if I remember correctly) fee per phone line you're switching to a new fiscally responsible party (in this case from your dad to you, and two lines, so $36). You also have to pass the credit check or whatever they do, as if you were signing up for a new plan. I think your dad might have to be there with you to authorize the switch. In my case, I chose to leave it alone for now, although I'm an authorized user of the plan so I am supposed to be able to do everything but straight up cancel the service.
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Jun 5, 2014 06:58
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Scott808 posted:I asked about this at my local AT&T corporate store when I got a new phone in April. Interesting... thank you for your help. I'm currently grandfathered in to an Unlimited Data plan with a Corporate Discount (Through my dad... although he does not work at that company anymore) so I only pay $140 for unlimited data + text + 550 minutes. Maybe I just won't mess with it for now.
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Jun 5, 2014 07:25
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Busy Bee posted:Interesting... thank you for your help. I'm currently grandfathered in to an Unlimited Data plan with a Corporate Discount (Through my dad... although he does not work at that company anymore) so I only pay $140 for unlimited data + text + 550 minutes. Maybe I just won't mess with it for now. I'd probably leave it for now. You def can't move that discount if you move to your name, you can transfer the unlimited data but there are a few steps to it. And the fee is $18 a line. Scott808 posted:I asked about this at my local AT&T corporate store when I got a new phone in April. Authorized users can change plans and upgrade. You cannot add a line or cancel. Centzon Totochtin posted:I've have a HTC One M8 for almost two months now and I'm still getting an issue where sometimes MMS messages don't show up at all or I have to download them manually but they fail to download regardless of whether I'm on wifi or data. It happens in group texts and single texts. It happens with texts from iphone and android devices. Two of my friends with M8's on Verizon never have this issue. I've also had this issue with my previous phone, a HTC One X. Is this an AT&T issue? If so, how can I fix it? The message apps in general is sluggish as well. I have no idea. Call tech support or go into a store and trouble shoot it
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Jun 5, 2014 14:05
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Centzon Totochtin posted:I've have a HTC One M8 for almost two months now and I'm still getting an issue where sometimes MMS messages don't show up at all or I have to download them manually but they fail to download regardless of whether I'm on wifi or data. It happens in group texts and single texts. It happens with texts from iphone and android devices. Two of my friends with M8's on Verizon never have this issue. I've also had this issue with my previous phone, a HTC One X. Is this an AT&T issue? If so, how can I fix it? The message apps in general is sluggish as well. I seem to remember having a customer with this issue a couple months back. I want to say its some kind of software or firmware issue with the M8 thats specific to the AT&T version. Check your software updates to make sure you don't need to do any. It does also seem to happen at random, i've had an m8 since launch and have yet to have this problem so its not happening to everyone.
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Jun 5, 2014 16:41
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Turns out that trying to port a number in to replace your current AT&T number can't be done if you have the grandfathered unlimited data. So much for my idea of porting my cool Google Voice number as my main number. I'm going to take a wild guess and say that I basically can't do anything with the account ever if I want to keep my grandfathered plan. Oh well!
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Jun 9, 2014 22:50
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Happy Noodle Boy posted:Turns out that trying to port a number in to replace your current AT&T number can't be done if you have the grandfathered unlimited data. So much for my idea of porting my cool Google Voice number as my main number. I'm going to take a wild guess and say that I basically can't do anything with the account ever if I want to keep my grandfathered plan. I've done this for many customers. I am pretty sure it's doable in store. Try that.
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Jun 9, 2014 23:46
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Beefstorm posted:I've done this for many customers. I am pretty sure it's doable in store. Try that. It was done through the store. I went there last week and they said no problem and we went through all of the process (I had already unlocked the number on GV). They told me it would take a few extra days because GV counts as a landline and gave me a Thursday deadline. I heard nothing/saw no change so I decided to call and ask about it today and was told that the port was "confirmed" (shown on both GV and att. com/port) but because of my grandfathered data it had not gone through and they would need to get rid of it for the port to be finalized so I said gently caress it and cancelled the port.
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Jun 10, 2014 00:22
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I have followed all of your sage advice and ordered up a Moto-X. Should be here Monday!
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Jun 13, 2014 02:44
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Nostratic posted:I have followed all of your sage advice and ordered up a Moto-X. Should be here Monday! You'll be very happy. Battery life is unreal.
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Jun 18, 2014 14:42
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So is it really impossible to get a 3G Microcell for a discounted rate from AT&T? Apparently a single bar of spotty coverage at my home is "Good!" in the eyes of the reps I spoke with. But, if I want to stop getting spots of no coverage I can spend the extra $200 for the device. Call me crazy, but I figured my $3,000 a year service I pay for would give me something better at home.
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Jun 20, 2014 18:26
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mAlfunkti0n posted:So is it really impossible to get a 3G Microcell for a discounted rate from AT&T? Apparently a single bar of spotty coverage at my home is "Good!" in the eyes of the reps I spoke with. But, if I want to stop getting spots of no coverage I can spend the extra $200 for the device. Call me crazy, but I figured my $3,000 a year service I pay for would give me something better at home. For better or worse full voice coverage at a specific location (be it home or otherwise) is just not guaranteed in any of the carrier's terms of service. Any discounted or free microcell is at discretion of whomever you are working with. And right now they just slashed budgets like crazy (seems to happen every summer), so while I have seen customer care discount them or give them away, I wouldn't be surprised if they are saying no right now. Customer care is your best bet. Most company stores just won't discount them.
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Jun 20, 2014 19:33
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Duckman2008 posted:For better or worse full voice coverage at a specific location (be it home or otherwise) is just not guaranteed in any of the carrier's terms of service. Any discounted or free microcell is at discretion of whomever you are working with. And right now they just slashed budgets like crazy (seems to happen every summer), so while I have seen customer care discount them or give them away, I wouldn't be surprised if they are saying no right now. Guess I'll just have to try again down the road. Or perhaps T-Mobile will get their act together with this area and get us something other than EDGE.
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Jun 20, 2014 19:56
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If I buy a Alacatel 871A prepaid phone that's not considered a smart phone because it has data capabilities right? I have an extra dumb phone line on my account and my brother is in a jam and needs a phone. Could we just pick one of those up from target or whatever and get it activated ? He just needs to text and make calls. Were paying $10 a month for the line anyway and I was just hoping to keep it that way. I just picked that one since it has a keyboard.
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Jun 21, 2014 23:43
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Nask26 posted:If I buy a Alacatel 871A prepaid phone that's not considered a smart phone because it has data capabilities right? I have an extra dumb phone line on my account and my brother is in a jam and needs a phone. Could we just pick one of those up from target or whatever and get it activated ? He just needs to text and make calls. Were paying $10 a month for the line anyway and I was just hoping to keep it that way. I just picked that one since it has a keyboard. Yea, you should be fine to go ahead and do that. Just run to a COR store and they'll be happy to get you a SIM for it.
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Jun 23, 2014 02:17
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mAlfunkti0n posted:Guess I'll just have to try again down the road. Or perhaps T-Mobile will get their act together with this area and get us something other than EDGE. Ended up getting a free microcell. Thanks to whoever closed my ticket and treated it like a fluff ticket.
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Jun 26, 2014 21:32
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I asked in the pre-paid thread, but cross-posting here to get some more eyes on my question:DrBouvenstein posted:Has anyone else here had problems with MMS on AT&T GoPhone?
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Jun 28, 2014 00:40
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I just got uverse installed about a week ago. A rep stopped by our house and I was actually hoping for the service to become available so I was happy to sign up. He told me I would get a $79 discount for the first 12 months but I noticed it is not on the initial bill. Is this because it is the "first bill" or do I need to call and ask about it? I still have all the paperwork he gave me. Also, does on demand usage count toward our data cap?
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Jun 29, 2014 03:55
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Rubiks Pubes posted:I just got uverse installed about a week ago. A rep stopped by our house and I was actually hoping for the service to become available so I was happy to sign up. He told me I would get a $79 discount for the first 12 months but I noticed it is not on the initial bill. Is this because it is the "first bill" or do I need to call and ask about it? I still have all the paperwork he gave me. Allow up to 3 bill cycles for discounts and promotions to kick in. Uncertain of on demand usage concern, but in all likelihood yes as it is data being pushed across network. In 5 years I've never seen a charge for "overage" on a Uverse bill. If you're doing that much data, you're probably abusing it and deserve the fee.
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Jun 29, 2014 06:36
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Rubiks Pubes posted:I just got uverse installed about a week ago. A rep stopped by our house and I was actually hoping for the service to become available so I was happy to sign up. He told me I would get a $79 discount for the first 12 months but I noticed it is not on the initial bill. Is this because it is the "first bill" or do I need to call and ask about it? I still have all the paperwork he gave me. Anything through your Uverse boxes will not show up as data usage. AT&T MIGHT send you a letter if you go over 3 months in a row. Its a rolling 3 month average of your monthly allowance or some poo poo. Plus, They dont give a gently caress. If you get any kind of fee for going over I would be totally shocked. They put those data caps in place as a "hey we're not going to allow major abuse", and trust me, you really would have to abuse it like crazy to get any flak about it. Hell when I was on uverse we had a couple of months we hit 800gigs +. No email, No letter, No phone call. If we would have done that every month for 6 months or something maybe an email, but still there wouldnt be any extra charges. Guess what im saying is dont worry about it.
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Jun 29, 2014 09:12
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c0ldfuse posted:You'll be very happy. Battery life is unreal. Took it on vacation to rural Michigan last week and constantly roamed between LTE , 4g, Edge, and no signal but still had power to tether during the day when I had signal. It may be the best phone I've ever owned. So many fantastic features... I love you, Moto X <3 a mysterious cloak fucked around with this message at 16:47 on Jul 2, 2014 |
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Jul 2, 2014 16:41
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I have ATT UVerse internet. I originally had TV as well, and they needed to hook everything up upstairs, because the downstairs living room didn't have a coaxial. So I had the main receiver in the bedroom and a wireless receiver downstairs. I've now cancelled my tv service, and I want to move the modem downstairs. There's a coaxial plug in the office room, right where the computer will be. I called U-verse tech support, who told me that it will cost me $149.00 to "send a tech" out to our place, likely to move around a cable somewhere.  Is there any way I can do this on my own? I imagine it's just replugging a cable in somewhere into the house, right? Any AT&T techs here who can be my savior?
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Jul 3, 2014 23:17
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Does the coax drop work? If so, just plug the modem in, and screw the cable into the modem.
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Jul 4, 2014 16:02
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Is there any reason an AT&T Wireless customer should see a hold from U-verse (ATT UVERSE CONS SW-EVR) on his credit card statement? I'm guessing the answer is no and that I'll be needing a new credit card, but that $1 hold a month ago is the only weird thing that's popped up so far.
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Jul 5, 2014 17:46
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Molten Llama posted:Is there any reason an AT&T Wireless customer should see a hold from U-verse (ATT UVERSE CONS SW-EVR) on his credit card statement? It's possible your payment was sent through the u-verse processing center. But this is not a normal thing that I have ever seen before. Call customer service.
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Jul 6, 2014 00:05
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Is there any way to pay off a phone that's on a mobile share plan off early? I've scoured the ATT website and have come up with nothing.
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Jul 6, 2014 16:25
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doomtuba posted:Is there any way to pay off a phone that's on a mobile share plan off early? I've scoured the ATT website and have come up with nothing. I bought my moto x through the Next plan on our shared plan and just went into a store and said I wanted to pay it off. No hassles. You just pay the difference between the cost of the phone and any payments you've made.
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Jul 6, 2014 18:47
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SeaborneClink posted:Does the coax drop work? If so, just plug the modem in, and screw the cable into the modem. Nope, which is why I posted here. Is there some place outside of my house where those cables are routed?
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Jul 7, 2014 04:25
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the posted:Nope, which is why I posted here. Is there some place outside of my house where those cables are routed? there's generally only one "in" from the outside, and then they'll be spliced inside of a gang box. Walk around the outside of your house and see if you can see the cabling, sometimes it'll be stapled to the siding (possibly painted too) other times they'll just run it along the foundation. A good bet is near where your POTS line comes in from the street. Note where that is, and pull the wall plate off inside the house, maybe you'll get lucky and see there's a 1x3 splitter just sitting in there that isn't plugged in and the non-functioning coax drop just needs to be reconnected. Otherwise your best bet is to start taking the other coax wall plates off and seeing if there is a splitter or cable that isn't plugged in. Good luck.
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Jul 7, 2014 04:32
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the posted:I have ATT UVerse internet. Do you have a network terminal in your basement or garage? Should be a white or gray box with an AT&T logo on it and is probably made by Motorola or Allcatel or something like that. Assuming you have this you have a MoCa connection as you are using coaxel. If it's a simple set up the coaxel line probably runs to a splitter or is running straight up to the connection spot that is currently in use. If you want to change the spot where it's connected in the house from the upstairs to the downstairs (this'll be easier in your basement.) Trace the coaxel from its terminal in the room you wanted to be connected to its point of termination. Since its not working I'm thinking it's not plugged in or there is no cable. If it's the former plug it in to your network terminal where the coax connection is or into the splitter if the latter I would remove the face plate in the room you want your connection in and run a coax to the room from an ont/splitter. Then plug in your modem and test your connection. May take a few minutes to reboot. Now if your network terminal is not easily accessible or you cant see or get to the wires it may be worth it to just have them move it. Also if you do not have a terminal in home (which you may not, uverse sometimes runs fiber to the neighborhood as opposed to fios which is always fiber to the premises) it may be as simple as screwing in a coax or as complicated as changing some poo poo around on a pole outside. In which case I urge you to have a professional do this. Hope this helps and I'm not just stating the obvious.
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Jul 7, 2014 17:01
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Thanks that was helpful. I went out back and what do we have here: A cable comes out from the ground and goes into that box. And then a cable comes out of that and goes into the wall: You can see here that two others are cut. Looks like another coaxial and an ethernet?  I also checked the wall plate that I want to plug into, and it has a cable going... somewhere?  So, what... is there a splitter somewhere in this house that all of these cables meet at?
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Jul 7, 2014 23:34
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the posted:So, what... is there a splitter somewhere in this house that all of these cables meet at?
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Jul 8, 2014 00:13
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SeaborneClink posted:Yep, and it likely is the junction/gang box on the other side of the wall where that all enters the house. Where the hell would that be? That enters the house at the laundry room. Theres nothing there. Would it be underneath the house by chance?
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Jul 8, 2014 00:18
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the posted:Where the hell would that be? That enters the house at the laundry room. Theres nothing there. Would it be underneath the house by chance? It could be anywhere. The cheapest route is sticking a splitter in the cable jack closest to where the service enters the building, but it could be inside any of them. Or in the crawlspace/basement. Or attic. Or in a j-box in some utility room with a blank cover over it. Or no cover.
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Jul 8, 2014 00:38
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Ugh, took a peek into the crawlspace, pretty sure it's under the house. Whelp, time to go into that and hopefully not be eaten alive by mosquitos and spiders.
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Jul 8, 2014 00:41
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