|
spankmeister posted:What, no wipe & reimage? He wouldn't let me touch his computer because I might see the confidential data. You know, the stuff that,by that time, was already in the public domain. So, no wipe and reimage. Worse, his boss backed him up, saying that the Director couldn't afford to be down for even a minute. Idiots. tango alpha delta fucked around with this message at 09:14 on Aug 1, 2014 |
#
?
Aug 1, 2014 09:02
|
|
|
|
| # ? May 17, 2024 15:56 |
|
|
tango alpha delta posted:He wouldn't let me touch his computer because I might see the confidential data. You know, the stuff that,by that time, was already in the public domain. So, no wipe and reimage. Worse, his boss backed him up, saying that the Director couldn't afford to be down for even a minute. Idiots. You've at least revoked his access to your company network?
|
|
#
?
Aug 1, 2014 09:39
|
|
|
So some  It's a vet's office and it's so animals don't pee on it. I mean, it makes sense, except for the fact a shelf would be so much safer... (for reference http://www.reddit.com/r/mildlyinteresting/comments/2cam35/the_computers_at_my_vet_are_suspended_with/) EDIT for ticket content: I'm working with a client sysadmin to get logs from the chassis itself. I explain him how to do it with mutiple times stating which device to get the logs from. He send me back a log from a different device that of course some of the commands fail.  I guess it could be a language barrier (guy is in Argentina supporting a system in the US) Lightning Jim fucked around with this message at 15:23 on Aug 1, 2014 |
|
#
?
Aug 1, 2014 14:50
|
|
|
Vicas posted:Someone in sales convinced someone higher up to buy a gong
|
|
#
?
Aug 1, 2014 15:48
|
|
|
SamDabbers posted:That's Doctor Teacher to you, computer butler! I am very important as you should be able to tell because of the very important letters after my name and this Rip Van Winkle laptop is completely UNACCEPTABLE for someone as important as me so you better FIX IT RIGHT NOW before I type more things in ALL CAPS and maybe UNDERLINE them too!!! One of the coolest things I've ever seen my boss do was respond to an idiot like this. Guy wrote an email in nearly all caps and underlines demanding a new phone computer setup IMMEDIATELY!!! My boss responded that his equipment would be ordered when we got to it since everyone else had put in their new hire orders ahead of time and that his would have to wait. And that if he was having issues with his keyboard being stuck on caps that he should submit a ticket to the help desk. Guy shut up right there.
|
|
#
?
Aug 1, 2014 15:54
|
|
|
BaseballPCHiker posted:And that if he was having issues with his keyboard being stuck on caps that he should submit a ticket to the help desk. Guy shut up right there.  I've always turned down chances to manage but if I ever end up in that spot, I want to be this boss. However I currently work in edu/health so we'd both get fired.
|
|
#
?
Aug 1, 2014 16:33
|
|
|
Ticket: P0 - INTERNET IS DOWN! Actual issue: Facebook is down.
|
|
#
?
Aug 1, 2014 17:35
|
|
|
sfwarlock posted:Ticket: P0 - INTERNET IS DOWN!
|
|
#
?
Aug 1, 2014 17:42
|
|
|
Goddamn. Tech sends in a ticket:  HDD is causing a blue screen error, I need a new hdd. Sure, did you do the hdd test? (As per policy, no hdd test no new hdd) Yup! ??? And what did it say?No response. Those emails were all sent within minutes and he just stopped responding, and this ticket was there first thing in the morning so... I guess he'll have to survive without that hdd. I mean he really should know the company policy is to always run the hdd test if a hdd error is suspected. Most of our customers know this and will call in after performing the test, but now our own tech can't be loving bothered.
|
|
#
?
Aug 1, 2014 18:49
|
|
|
We just opened a ticket with the vendor that provides our phone and voicemail service, their box is in a constant reboot loop and as a result we have no voicemail at our main facility. It runs OS/2 Warp :\  says they replace it with an XP machine.
|
|
#
?
Aug 1, 2014 19:18
|
|
|
Mr. Clark2 posted:We just opened a ticket with the vendor that provides our phone and voicemail service, their box is in a constant reboot loop and as a result we have no voicemail at our main facility. It runs OS/2 Warp :\ There ain't nothing wrong with os/2. Had some sweet games iirc. I mean it has been a while since I last saw it.
|
|
#
?
Aug 1, 2014 20:57
|
|
|
Collateral Damage posted:Resolution: Removed user's access to Facebook. Ticket closed. Every so often we get tickets from managers asking to block social media like facebook, and they always get shot down. Why? Because marketing wants people to be able to crow about how great their job is while at work. Didn't stop them from blocking all gaming related websites except Polygon (  ) and the forums 
|
|
#
?
Aug 1, 2014 21:48
|
|
|
The forums got blocked here for like 6 months a couple of years ago. It was a very dark/productive time. God bless the goon that got the Air Force to unblock it.
|
|
#
?
Aug 1, 2014 21:55
|
|
|
Antioch posted:A
|
|
#
?
Aug 1, 2014 21:57
|
|
|
Antioch posted:it was not feasible to make me a Systems Admin II, from my level 1 position This is such an important thing. They can promote you. They can give you a raise. They just don't need to because you won't make them. Congratulations on your 
|
|
#
?
Aug 1, 2014 22:00
|
|
|
No one said they're going to pay Level 2 anything but your salary.
|
|
#
?
Aug 1, 2014 22:16
|
|
|
A ticket went out from my coworker, inquiring why gmail and other webmail clients have been blocked, when we do sometimes use them for legitimate uses for testing the email output from our system. The response: There is no legitimate reason for us to use webmail clients, the only reason we would be using them is to send out secure company information. This place is rapidly approaching corporate hell levels I feel...
|
|
#
?
Aug 1, 2014 23:00
|
|
|
Khisanth Magus posted:A ticket went out from my coworker, inquiring why gmail and other webmail clients have been blocked, when we do sometimes use them for legitimate uses for testing the email output from our system. Sounds like someone just got audited. We're going through that now, as well.
|
|
#
?
Aug 1, 2014 23:34
|
|
|
 Ugh, somebody's got something. Only one possible culprit, really...  Huh, annoying but not as bad as it could be.. Freshly-nuked browser history. Hello. Let's check the recycle bin... Full of porn! No picture, y'all know what lovely JPEG porn looks like. And finally, I check the MSE history, and find the best part.     GOD DAMMIT
|
|
#
?
Aug 2, 2014 02:00
|
|
|
That looks more like "A termination came in..." after his manager and HR has been involved. heh.
|
|
#
?
Aug 2, 2014 02:05
|
|
|
hihifellow posted:Every so often we get tickets from managers asking to block social media like facebook, and they always get shot down. Why? Because marketing wants people to be able to crow about how great their job is while at work. And how many people have done that so far?
|
|
#
?
Aug 2, 2014 02:09
|
|
|
Wibla posted:That looks more like "A termination came in..." after his manager and HR has been involved. heh. lol no, this is the company owner's personal netbook. All that said, this is a very small business, not some big company with IT. Thank gently caress, he didn't actually run it, just hit the wrong button and kept MSE from deleting it. Allegedly the laptop does SOMETHING but I haven't seen it, and MSE/adaware both declare it clean. 
|
|
#
?
Aug 2, 2014 05:32
|
|
|
Give it the malwarebytes, SuperAntiSpyware, Spybot, and Combofix gauntlet.
|
|
#
?
Aug 2, 2014 06:51
|
|
|
Javid posted:Allegedly the laptop does SOMETHING but I haven't seen it, and MSE/adaware both declare it clean. Also check the browser plugins.
|
|
#
?
Aug 2, 2014 07:27
|
|
|
spog posted:You've at least revoked his access to your company network? After the CTO had a little meeting with this director, the director meekly handed me his laptop and told me to take as long as I needed to. I love happy endings. They bring a tear to my eye.
|
|
#
?
Aug 2, 2014 08:26
|
|
|
thelightguy posted:Give it the malwarebytes, SuperAntiSpyware, Spybot, and Combofix gauntlet. I'd throw in an online scanner as well, but that might just be me. Something like nod online scanner or maybe the f-secure rescue disc.
|
|
#
?
Aug 2, 2014 09:57
|
|
|
Javid posted:lol no, this is the company owner's personal netbook. If it's a netbook, I'd just yank the drive, back up the few documents on it (and scan them with a known-good system), and nuke-and-pave the sucker. Probably just as quick in terms of all the updates required.
|
|
#
?
Aug 2, 2014 14:47
|
|
|
What do you guys recommend for remote support for family? I'm looking for something I can use to remotely control my parent's computer.
|
|
#
?
Aug 2, 2014 14:57
|
|
|
I can't fault TeamViewer.
|
|
#
?
Aug 2, 2014 15:01
|
|
|
rolleyes posted:What do you guys recommend for remote support for family? I'm looking for something I can use to remotely control my parent's computer. Join.me still exists/is free, right? I like that one.
|
|
#
?
Aug 2, 2014 15:03
|
|
|
Thanks, I'll check both of them out.
|
|
#
?
Aug 2, 2014 15:05
|
|
|
we have a lot of success with zoho
|
|
#
?
Aug 2, 2014 15:23
|
|
|
rolleyes posted:What do you guys recommend for remote support for family? Scotch
|
|
#
?
Aug 2, 2014 15:24
|
|
|
Volmarias posted:Scotch I'm pretty sure I'll be trying that one later.
|
|
#
?
Aug 2, 2014 15:42
|
|
|
rolleyes posted:What do you guys recommend for remote support for family? I'm looking for something I can use to remotely control my parent's computer. I use splashtop for family stuff but that's probably because I already have a yearly with them.
|
|
#
?
Aug 2, 2014 15:59
|
|
|
Teamviewer is nice especially if you setup an account. It will save the machines you work with on your account and you can easily connect to them without going through much trouble.
|
|
#
?
Aug 2, 2014 16:01
|
|
|
If a lot of the trouble is outdated java and stuff, I would recommend the ninite updater. 30 USD a year for 5 computers, 10 bux for a single. https://ninite.com/updater/ Java is required for online banking (were, can use your cell now), and java updates was far above my mother in laws skills. After I got ninite updater, I haven't had a complaint. Because she bought an ipad, and wife works with those daily, and can deal with it.
|
|
#
?
Aug 2, 2014 17:30
|
|
|
guppy posted:Join.me still exists/is free, right? I like that one. Yep, still is - this and Teamviewer are really good from an ease-of-use and resource standpoint.
|
|
#
?
Aug 2, 2014 18:47
|
|
|
I went with teamviewer in the end as I happened to try it first and it did the job. The free android app is a nice bonus in a pinch as well.
|
|
#
?
Aug 2, 2014 21:01
|
|
|
|
| # ? May 17, 2024 15:56 |
|
|
rolleyes posted:I went with teamviewer in the end as I happened to try it first and it did the job. The free android app is a nice bonus in a pinch as well. Teamviewer is a little gem. No sign up required. Works on almost anything. Is free (for personal use). Doesn't get hosed up by firewalls. A goon gave me this tip, I've been using it to watch movies and videos that are pc only when I'm on my phone in bed or outside. So long as your on local wifi, and direct IP connect (you can direct IP connect in teamviewer) it works pretty well.
|
|
#
?
Aug 2, 2014 21:17
|
|