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poo poo Billy that sucks, hopefully you can recover something and/or shift the blame. As to my sudden network outage our engineer found the problem (I think). A memory pointer error caused by a software bug in IOS. He's opened up a ticket with Cisco so until then I have hardware that could randomly reboot itself without warning.. code:
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Aug 19, 2014 16:36
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Billy the Mountain posted:Just read entire contract. upon termination of contract and support services, we have 1 year to stop using the device and delete the software on it (A Zenith Licensed version of Shadow Snap is the backup agent they use). Nothing in the contract says anything about an automatic delete procedure. Well, the client is a law firm. If it was a really really big law firm I'd short Zenith heh. orange sky fucked around with this message at 16:46 on Aug 19, 2014 |
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Aug 19, 2014 16:38
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Hey guys, did you know that efi is programmed in c/c++? 
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Aug 19, 2014 16:53
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Billy the Mountain posted:Just read entire contract. upon termination of contract and support services, we have 1 year to stop using the device and delete the software on it (A Zenith Licensed version of Shadow Snap is the backup agent they use). Nothing in the contract says anything about an automatic delete procedure. Use the lawyer company to sue the cloud hosting company - problem solved  !
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Aug 19, 2014 17:06
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Our company owns a number of resorts and hotels. In May of this year, we sold one of the resorts to a new ownership group. Right now the employees at that resort connect to a terminal server here in our office (different city, different province) and so as part of the sale agreement, we agreed to allow them to continue using the server here for a few months while they transition their users to a server run by the new owners. Now separate from this sale, our head office (where the old/current server is hosted) is moving to a building that won't have the bandwidth to serve them, and we knew that was going to happen long before the sale went through, so we made it very clear in the agreement that they had a drop-dead date of this coming Friday (when we move) to have their own poo poo set up. I've spent the last 3 months telling their new IT people literally everything they need to do to have a replacement setup running (what software to use, which vendors supply that software, the phone numbers to those vendors, the helpful people at said vendors, etc.) I've done WAY more than a normal person would to try and help them get going but of course I hear nothing. I've tried to hold their hand and they've just ignored everything I've done. It's t-minus 2 days, and he's just now wanting to do trial runs of the migration process. Never mind that I'm having to coordinate with 13 other vendors and service providers in preparation for our office move, he thinks that I'm just going to drop everything for him and help with this poo poo. Sorry bud, you've had 3 months to prepare and you pissed it away doing whatever the hell you've been doing (I know for a fact he only procured the physical server yesterday). I had all the time in the world leading up to this, but for the last two weeks I've been inundated with having to go back and forth between our current office and the new office to work with electricians and ISPs and security systems and phone technicians and and and.... Of course now they won't stop texting me because they're freaking out. I've received more than 400 texts from him in the past 3 days asking the same questions over and over again (I swear, after this whole ordeal is over with, I'm going to have to change the sound my phone plays when it gets a text because it feels like I've got PTSD - every time it goes off, I just instinctively get angry), questions which I've answered in my original emails to them explaining what needs to happen. They don't have contracts with the vendors, they don't have the software setup, they're hooped. Have fun explaining to your guests after Friday why you don't have a copy of their registration or a record of whether their room has even been cleaned. I apologize for this just getting ranty but between the move and the migration, my stress levels are at their max and I needed to vent.
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Aug 19, 2014 17:24
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nexxai posted:Hotel stuff This was the same experience I encountered both times a client sold a hotel. The purchasing group got 3 months and then did ???? with all that time and I couldn't get anyone to pay attention until 12:01am and the VPNs went bye bye
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Aug 19, 2014 17:32
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go3 posted:This was the same experience I encountered both times a client sold a hotel. The purchasing group got 3 months and then did ???? with all that time and I couldn't get anyone to pay attention until 12:01am and the VPNs went bye bye
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Aug 19, 2014 17:35
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Billy that may be the most terrifying thing I've seen posted in this thread. Don't ever stop updating.
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Aug 19, 2014 17:40
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ratbert90 posted:Hey guys, did you know that efi is programmed in c/c++? Did you know that legacy BIOS is written in assembly (sometimes with call-outs to C, but not often), and that it has limited address space, which is why trying to use multiple cards with option ROMs often silently fails? EFI is a massive improvement.
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Aug 19, 2014 17:55
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A client complained that his computer was slow and that the new antivirus I installed was throwing pop ups "all the time." Looking back through my notes their antivirus subscription was nearing its end, so I figured it was just the usual noise trying to get them to resubscribe. And then I re-read the complaint; I haven't installed any "new" antivirus in almost a year... It turns out that not only was this not a computer on the domain but it had never been managed or seen by my firm in the several years we've had them as clients. What's more, he hit the trifecta of software installations: Symantec, McAffe, and a rootkit. The two antivirus installations were both woefully out of date and fighting each other, while the rootkit was tossing up ads like there were no tomorrow, gleefully dancing on the ashes of what used to be a working computer. But hey, at least it's a paycheck, and at least he couldn't figure out how to get it to connect to the server.
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Aug 19, 2014 17:59
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eithedog posted:Use the lawyer company to sue the cloud hosting company - problem solved I can see Zenith as responding with, "prove it was us." Seriously though, that is majority hosed up
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Aug 19, 2014 18:22
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Anyone else seeing Acrobat errors when Windows 7 is trying to generate thumbnails?
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Aug 19, 2014 18:35
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pr0digal posted:poo poo Billy that sucks, hopefully you can recover something and/or shift the blame. There's an obscure bug where a specific rarely used show command will cause an entire line card to crash. Yeah guess how we figured that one out. Oh yeah, I work for an ISP so whoops there went two thousand customers. Of course Cisco's sitting on their rear end with that one since we seem to be the only people having problems, according to them.
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Aug 19, 2014 19:02
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Renegret posted:There's an obscure bug where a specific rarely used show command will cause an entire line card to crash. poo poo, that sucks. I'm sure their solution is "well don't use that command"
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Aug 19, 2014 19:22
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pr0digal posted:poo poo, that sucks. I was on a P1 webex when it happened one morning and one of the Cisco guys suggested this. Thankfully I'm smart enough to keep my phone muted because the reaction that got was hilarious. One of the senior admins verbally tore the guy a new rear end in a top hat.
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Aug 19, 2014 19:29
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Zemyla posted:I can't jump to a specific page. That seems like a necessary feature that it's missing. It will also randomly invert the colors in images sometimes, among other issues that don't really matter but will still generate a ticket for me to go and deal with.
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Aug 19, 2014 20:20
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So I have gone through a project of building a monitoring system from the ground up with a limited budget. We now have a noc-light area with displays displaying all the current system statuses just as you would expect. Things are beautiful. My boss however is now coming to me wanting an entire screen dedicated to our wan link activity and the full details of whats going through it. Ugh. Anybody have any experience with someone simple and easy to read visually? Showing him the cisca ASA readouts is overloading him.
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Aug 19, 2014 21:18
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Something like nfsen if you want full netflow, or just mrtg if you want just throughput and stuff like that.
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Aug 19, 2014 21:25
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Sickening posted:So I have gone through a project of building a monitoring system from the ground up with a limited budget. We now have a noc-light area with displays displaying all the current system statuses just as you would expect. Things are beautiful. Graphite+graphana+a backend
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Aug 19, 2014 21:28
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Just got confirmation in broken English from a Gentleman named Jigar Gala from Zenith Infotech that even if you never actually click the "Decommission BDR" button, that by Canceling service and cloud storage service, they treat it as the same thing. They say it is to ensure this "old no longer used device no longer contains sensitive information", and is for our protection. There is no way to stop this from happening, it is hard coded into their version of Shadow Protect. There is no way to recover the data, it is secure wiped by some app they have hidden in the OS install just for this purpose. Just had to tell the owner of my company of this. Good Times. I am getting drunk tonight.
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Aug 19, 2014 21:38
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Billy the Mountain posted:Just got confirmation in broken English from a Gentleman named Jigar Gala from Zenith Infotech that even if you never actually click the "Decommission BDR" button, that by Canceling service and cloud storage service, they treat it as the same thing. They say it is to ensure this "old no longer used device no longer contains sensitive information", and is for our protection. How did the owner react? I can only imagine. 
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Aug 19, 2014 21:40
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I timed my phone call to him when I knew he was meeting with prospective clients. I asked if he was free to talk, he said no. I said, Ok, please call me back as there is something you need to know before end of business today. He said, "Hmm...OK, what is it?" I explained in short order the situation and it's apparent finality. He said he wasn't happy, but thanked me for informing him as soon as possible. So remember kids, time those bad news calls to a time when your boss can't yell at you.
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Aug 19, 2014 21:46
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Billy the Mountain posted:Just got confirmation in broken English from a Gentleman named Jigar Gala from Zenith Infotech that even if you never actually click the "Decommission BDR" button, that by Canceling service and cloud storage service, they treat it as the same thing. They say it is to ensure this "old no longer used device no longer contains sensitive information", and is for our protection. Brb, blacklisting Zenith.
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Aug 19, 2014 21:53
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That is incredibly hosed up. Glad the thing I work on doesn't do dumb poo poo like that.
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Aug 19, 2014 21:58
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I love that they make it sound like a feature.
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Aug 19, 2014 22:02
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Billy the Mountain posted:I timed my phone call to him when I knew he was meeting with prospective clients. I asked if he was free to talk, he said no. I said, Ok, please call me back as there is something you need to know before end of business today. 
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Aug 19, 2014 22:05
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Feel Bad Story of the Year
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Aug 19, 2014 22:07
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nexxai posted:We've already got a secondary agreement in place that says once the VPNs go bye bye, we'll be charging an obscene hourly rate (which my boss will be providing 50% to me in the form of a performance bonus) for any kind of support until November. I can't wait for Saturday to hit! There will be tears shed for sure, although I can't rule out that some will be my own. Look on the bright side. The way these guys act, you're gonna be able to build a house out of dollar bills!
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Aug 19, 2014 22:13
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ConfusedUs posted:Look on the bright side. The way these guys act, you're gonna be able to build a house out of dollar bills! Making money houses is always fun. If you know laziness will occur on the other end, having a horribly painful clause like that is always nice. you can sometimes double or even triple the original cost of the service provided by handing the company more and more rope with a hard deadline at the end.
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Aug 19, 2014 22:33
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Billy the Mountain posted:Just got confirmation in broken English from a Gentleman named Jigar Gala from Zenith Infotech that even if you never actually click the "Decommission BDR" button, that by Canceling service and cloud storage service, they treat it as the same thing. They say it is to ensure this "old no longer used device no longer contains sensitive information", and is for our protection. There's no way this is legal right?
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Aug 19, 2014 22:38
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Veskit posted:There's no way this is legal right? Given that the deleted data is a law firm's, I have a feeling that the legality of it is very much going to be tested.
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Aug 19, 2014 22:40
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Khisanth Magus posted:Given that the deleted data is a law firm's, I have a feeling that the legality of it is very much going to be tested. Depends how large and what kind of law they practice. Large and IP/Corporate Law? gently caress yeah get the popcorn.  Anything Small? Let's just hope we don't need that data.  Large and any most other kinds of law? Welp, get <Large corporate law office> on the line, and get the popcorn.
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Aug 19, 2014 22:44
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Billy the Mountain posted:Just got confirmation in broken English from a Gentleman named Jigar Gala from Zenith Infotech that even if you never actually click the "Decommission BDR" button, that by Canceling service and cloud storage service, they treat it as the same thing. They say it is to ensure this "old no longer used device no longer contains sensitive information", and is for our protection. Hopefully you don't have to take the fall for this stupid poo poo. 
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Aug 19, 2014 22:57
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I work for a law firm and I'm sitting on a train, absolutely aghast at that zenith thing. Call zenith back. Get onto their management team. Demand a better explanation than you got from the tech.(the law firm may want you to go this far or further for an explanation) Edit - lol holy loving poo poo. 5 years of archival? Christ. Swink fucked around with this message at 23:03 on Aug 19, 2014 |
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Aug 19, 2014 23:00
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Swink posted:I work for a law firm and I'm sitting on a train, absolutely aghast at that zenith thing. This is the kind of thing I would hand to my boss and wash my hands of. At this point they may be in breach of contract or of law, and either way that poo poo is not only not my job, it's dangerous for me to even touch it. I'm a technology expert, I let the legal experts handle legal matters.
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Aug 19, 2014 23:07
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Zenith is apparently an incredibly lovely place to work: http://www.glassdoor.com/Reviews/Zenith-Infotech-Reviews-E221001.htm
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Aug 19, 2014 23:10
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Billy the Mountain posted:Just got confirmation in broken English from a Gentleman named Jigar Gala from Zenith Infotech that even if you never actually click the "Decommission BDR" button, that by Canceling service and cloud storage service, they treat it as the same thing. They say it is to ensure this "old no longer used device no longer contains sensitive information", and is for our protection. If only your company had sprung for the Chromacolor II this might not have happened. 
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Aug 19, 2014 23:13
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Hah, that's pretty much as I remember them. A home, small appliance manufacturer. Hell, I thought they had gone out of business since I haven't seen or heard poo poo from them in years.
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Aug 19, 2014 23:17
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Looks like they're India based instead of just outsourced, and not related to the tv manufacturer at all.
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Aug 19, 2014 23:22
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Che Delilas posted:This is the kind of thing I would hand to my boss and wash my hands of. Oh hell yeah. This is definitely a 'call the boss' event. Client is at risk.
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Aug 19, 2014 23:27
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