|
Filthy Lucre posted:I work for an ISP, Christmas is as bad as you think. I believe that. Always blame the other guy. I hate it when I call support and they do this. I end up setting up a conference call, Usually with Dell and Microsoft, Dell says it is a microsoft problem, Microsoft is says it is a Dell problem. Ok you both are on the phone, here is the problem fix it.
|
#
?
Dec 30, 2014 03:08
|
|
|
|
| # ? Jun 3, 2024 21:31 |
|
|
jadeddrifter posted:I believe that. Always blame the other guy. I hate it when I call support and they do this. I end up setting up a conference call, Usually with Dell and Microsoft, Dell says it is a microsoft problem, Microsoft is says it is a Dell problem. Ok you both are on the phone, here is the problem fix it. I saw my boss do this once, with I think Dell and VMware. It was hilarious, the sound in their voices when my boss told them they were on a conference call 
|
|
#
?
Dec 30, 2014 03:11
|
|
|
We have to do that poo poo with the various I.T. teams from corporate and/or vendors. They'll keep pointing fingers at each other and it's not until we put those lazy fucks on conference call that they finally get it sorted. Ridiculous.
|
|
#
?
Dec 30, 2014 03:19
|
|
|
Weatherman posted:What is the proper way to deal with snowfalls of toner? You can also wet it and treat it kinda like asbestos. Wet, sweep, wet, sweep, scrub, profanity, repeat. The correct way is 'this is a hazardous spill, and I do not have work provided OSHA certified PPE suitable for this. Call a professional cleaning company.'
|
|
#
?
Dec 30, 2014 03:21
|
|
|
TWBalls posted:We have to do that poo poo with the various I.T. teams from corporate and/or vendors. They'll keep pointing fingers at each other and it's not until we put those lazy fucks on conference call that they finally get it sorted. Ridiculous. And then you get the guys who say they aren't allowed to be on conference calls like that and hang up.
|
|
#
?
Dec 30, 2014 03:28
|
|
|
FireSight posted:And then you get the guys who say they aren't allowed to be on conference calls like that and hang up. Fortunately we usually have the Gold support so this isn't an issue
|
|
#
?
Dec 30, 2014 03:35
|
|
|
jadeddrifter posted:I believe that. Always blame the other guy. I hate it when I call support and they do this. I end up setting up a conference call, Usually with Dell and Microsoft, Dell says it is a microsoft problem, Microsoft is says it is a Dell problem. Ok you both are on the phone, here is the problem fix it. This happens but inside our own drat company and I do the same thing with conference calls. Good thing if they refuse to join, a quick phone call to my director tattling that "x is refusing to troubleshoot our CUSTOMER FACING ISSUE on a bridge" people tend to get in trouble, so bridge calls are basically the only power over other people that I have. Spend two hours of other people pointing fingers at one another, open a bridge and call both their managers and suddenly it's fixed within 15 minutes. Usually a threat of a bridge is enough to make people take action. I swear, sometimes I think I have to manipulate people more than I manipulate computers at this place.
|
|
#
?
Dec 30, 2014 04:07
|
|
|
Renegret posted:I swear, sometimes I think I have to manipulate people more than I manipulate computers at this place. A good IT Manager does their best work in other people's offices.
|
|
#
?
Dec 30, 2014 04:39
|
|
|
chocolateTHUNDER posted:I saw my boss do this once, with I think Dell and VMware. It was hilarious, the sound in their voices when my boss told them they were on a conference call Can I just say, from my experience working for a hardware vendor, Microsoft are probably the absolute worst at conf calls. It's pretty much -  What are you gonna do about it if it's not fixed? Not use Windows?The barest of effort goes into working on any cases Thankfully most of my work is internal or working with VMware skooky fucked around with this message at 10:53 on Dec 30, 2014 |
|
#
?
Dec 30, 2014 10:50
|
|
|
jadeddrifter posted:Fortunately we usually have the Gold support so this isn't an issue It's not been called Gold Support for years; it's officially ProSupport.  (although it always says ProSupport/Gold so *shrug*). I know what you mean, and I've been the one working in the ProSupport/Gold side. The fun thing though back when I was in Client ProSupport is when it's an issue where someone lost their Office key from 2-3 years ago because "they didn't think they needed it" and then demand we give it to them. It's like if you threw away your car keys and then wanted the car dealership to give you an exact copy. chocolateTHUNDER posted:I saw my boss do this once, with I think Dell and VMware. It was hilarious, the sound in their voices when my boss told them they were on a conference call Was the server Basic or ProSupport? I wanna know because reasons On a related note: that reminds me of a case that someone else had where Dell could only do best effort since it wasn't ProSupport but still gave the right answer where the VMWare support strung the customer along for days with other things that then they did what the Dell person said and it resolved it that day. skooky posted:Can I just say, from my experience working for a hardware vendor, Microsoft are probably the absolute worst at conf calls. OMG The number of times I've had to call Microsoft with someone and very rarely would they ever help us. I've maybe twice had them actually work with me. In relation to the thread: I love it when someone dumps seven systems on me at once all experiencing a single issue.  At least this guy knows we're working toward a solution, instead of demanding one without effort.
|
|
#
?
Dec 30, 2014 16:15
|
|
|
Heh. Reminds me of the overflow tray on my old xerox. I pulled it out for replacement and noticed the tabs that hold it closed were busted, so I ran off to get a garbage bag and some heavy duty tape to basically seal the thing shut in it's own hermetic bag of "gently caress that". Naturally my boss wanders by moments later and goes "What's this!" snags it and dumps toner loving everywhere as the thing basically disintegrates as he's waving it around like a baton or whatever the gently caress he was doing. skooky posted:Can I just say, from my experience working for a hardware vendor, Microsoft are probably the absolute worst at conf calls. I have two domain controlers. Domain controler 1 is the primary and everything is fine (ish). Secondary is not replicating as in at all, and we're in an environment where users are created/updated deleted hourly. It hasn't replicated in several weeks, and this is before VM's were really a thing so just spinning up a tertiary wasn't an option. Figuring we'll burn some support hours we call microsoft. His first action was to demote the PDC as a domain controller. Bad stuff happened, tech response was "Eh what you gonna do, we're microsoft!" Thank god I took a backup literally five minutes before calling them. Rhymenoserous fucked around with this message at 16:53 on Dec 30, 2014 |
|
#
?
Dec 30, 2014 16:49
|
|
|
I'm off this week, but I saw an email from an employee at my work (they are also off this week - the place is closed) saying that she had bought herself a new "cpu" (she means computer), and was wondering if she could pay me to help her install Office (she says she has the software) and transfer files from her current computer to the new one and was wondering what I might charge. I have never done something like this - work on the side - and I don't think I'm very interested in starting... new house, 4 month old at home, etc. I also have no idea how much I would charge if I were so inclined to do something like this. I like this person though, so I thought I'd just send her a link to a wiki on Windows Easy Transfer (I'm assuming that works fine? I've only ever used USMT), and I'm sure she can handle installing Office...
|
|
#
?
Dec 30, 2014 17:01
|
|
|
Japanese Dating Sim posted:I'm off this week, but I saw an email from an employee at my work (they are also off this week - the place is closed) saying that she had bought herself a new "cpu" (she means computer), and was wondering if she could pay me to help her install Office (she says she has the software) and transfer files from her current computer to the new one and was wondering what I might charge. I believe Best Buy rate is $100 for data transfer + and additional $100 if they have to go in house.
|
|
#
?
Dec 30, 2014 17:04
|
|
|
m.hache posted:I believe Best Buy rate is $100 for data transfer + and additional $100 if they have to go in house. +30 for installing office She says she has office already, but you know she really doesn't. At best, she'll have the disk and no key. The correct answer, in my opinion, is just not doing work on the side (unless you REALLY need the money)
|
|
#
?
Dec 30, 2014 17:07
|
|
|
Don't even get involved. If you send instructions then you'll never hear the end of "so I followed those instructions but now...".
|
|
#
?
Dec 30, 2014 17:09
|
|
|
Japanese Dating Sim posted:I'm off this week, but I saw an email from an employee at my work (they are also off this week - the place is closed) saying that she had bought herself a new "cpu" (she means computer), and was wondering if she could pay me to help her install Office (she says she has the software) and transfer files from her current computer to the new one and was wondering what I might charge. With all the (good) stress in your life, why would you take on supporting Microsoft Office for the life of her computer? It doesn't sound that way now, but what are you going to do when the baby is crying, the furnace on the new house is out, and the phone rings and it's her with 'just a quick question about pivot tables'? You like her and you are coworkers. This may sound bitter, but once someone pays you to do work for them, the relationship becomes unequal. If you are not able to support her, how will that affect your relationship?
|
|
#
?
Dec 30, 2014 17:13
|
|
|
SubjectVerbObject posted:With all the (good) stress in your life, why would you take on supporting Microsoft Office for the life of her computer? It doesn't sound that way now, but what are you going to do when the baby is crying, the furnace on the new house is out, and the phone rings and it's her with 'just a quick question about pivot tables'? Yeah - there's really no chance of me actually going to her house and doing this for her, I've already decided on that. I was just debating whether or not to send a quick email suggesting Easy Transfer and a politely-worded sentence to the effect of "I'm not helping in any way past this." If I were single and had fewer responsibilities, $200 might be tempting, but nope.
|
|
#
?
Dec 30, 2014 17:16
|
|
|
Thanks Ants posted:Don't even get involved. If you send instructions then you'll never hear the end of "so I followed those instructions but now...". This. I do geekatoo jobs for extra side money but I think I take about 1 out of every 100 that show up. Most are really not worth your time and effort.
|
|
#
?
Dec 30, 2014 17:17
|
|
|
An IM came in from one of our help-desk leads (I used to be the lead over there before moving to our NOC). Apparently our email filtering software now has a profanity filter that's not configured very well as it's picking up peoples names from their signature lines as well as people using XXXX instead of credit card numbers it assumes is porn since it's seeing 3 X's in a row. One guy who's last name is hooker is using zero's to get around it so all his email doesn't get quarantined. Quite a few Richard's who are going as "Dick" are also getting stopped.
|
|
#
?
Dec 30, 2014 17:59
|
|
|
Inovius posted:An IM came in from one of our help-desk leads (I used to be the lead over there before moving to our NOC). Apparently our email filtering software now has a profanity filter that's not configured very well as it's picking up peoples names from their signature lines as well as people using XXXX instead of credit card numbers it assumes is porn since it's seeing 3 X's in a row. You must refer to your spam filter now as "Dick Stomper".
|
|
#
?
Dec 30, 2014 18:03
|
|
|
m.hache posted:You must refer to your spam filter now as "Dick Stomper". Paging Dick Trauma to the thread, please..
|
|
#
?
Dec 30, 2014 18:10
|
|
|
Inovius posted:An IM came in from one of our help-desk leads (I used to be the lead over there before moving to our NOC). Apparently our email filtering software now has a profanity filter that's not configured very well as it's picking up peoples names from their signature lines as well as people using XXXX instead of credit card numbers it assumes is porn since it's seeing 3 X's in a row. Just as well your company's not based in Scunthorpe. (Or this place for that matter)
|
|
#
?
Dec 30, 2014 18:10
|
|
|
On vacation this week and work called me twice this morning. I answered the second time and found out I won a raffle for Blazers/Lakers courtside seats for Monday night's game, they just wanted to make sure I was going to be there to get them. 
|
|
#
?
Dec 30, 2014 18:15
|
|
|
"Oh and while I have you on the line..."
|
|
#
?
Dec 30, 2014 18:38
|
|
|
kensei posted:On vacation this week and work called me twice this morning. I answered the second time and found out I won a raffle for Blazers/Lakers courtside seats for Monday night's game, they just wanted to make sure I was going to be there to get them. This is one of the few exceptions where it's ok for work to call you during vacation. Also I hope you aren't a Lakers fan cause that game is going to be pretty one-sided.
|
|
#
?
Dec 30, 2014 18:43
|
|
|
Collateral Damage posted:"Oh and while I have you on the line..."  no it was the nice accounting lady, she would not do that to me on vacation.Japanese Dating Sim posted:This is one of the few exceptions where it's ok for work to call you during vacation. I hate the Lakers and am looking forward to a blowout. I have never sat courtside
|
|
#
?
Dec 30, 2014 19:45
|
|
|
Guy from across the office: "Oh poo poo, looks like I got a parking ticket in Dallas. That's funny, I don't ever remember visiting Dallas. *opens email*". And that is how our network get's infected constantly.
|
|
#
?
Dec 30, 2014 20:11
|
|
|
m.hache posted:Guy from across the office: Funny, I had two people asking about those yesterday:  Why is it always Texas?? Thankfully the people who have been here the longest (and therefore get the most spam) are pretty smart about opening things. I really need to work on improving our filter.
|
|
#
?
Dec 30, 2014 22:14
|
|
|
"gently caress, I got a parking ticket... how do they know my email?  "Doubly amusing since if I search my real name and "arrest" or "warrant", I get a fuckton of unique results out of Texas... and the closest I've been is either Georgia or Nevada. I'm a little surprised I don't get hits for Louisiana, being as the last name is French; either the swamp canaries are clean-living, or more likely the records aren't on the net/publically accessible.
|
|
#
?
Dec 30, 2014 22:27
|
|
|
wa27 posted:Funny, I had two people asking about those yesterday: Always filter out executables in zips.
|
|
#
?
Dec 30, 2014 22:30
|
|
|
spankmeister posted:Always filter out executables in zips. All incoming zip files are blocked internally here.
|
|
#
?
Dec 30, 2014 22:35
|
|
|
m.hache posted:All incoming zip files are blocked internally here. what about a zip in a tar.gz in a tar.bz2 in a tar.xz? 
|
|
#
?
Dec 30, 2014 22:37
|
|
|
ratbert90 posted:what about a zip in a tar.gz in a tar.bz2 in a tar.xz? No one in the office should have software smart enough to open that poo poo.
|
|
#
?
Dec 30, 2014 22:38
|
|
|
m.hache posted:No one in the office should have software smart enough to open that poo poo. 7zip can open all of that.
|
|
#
?
Dec 30, 2014 22:39
|
|
|
ratbert90 posted:7zip can open all of that. like he said, then
|
|
#
?
Dec 30, 2014 22:40
|
|
|
EAT THE EGGS RICOLA posted:like he said, then Fair enough.
|
|
#
?
Dec 30, 2014 22:40
|
|
|
In Texas we get them saying you have a ticket in New York, never seen one saying I have a Texas ticket.
|
|
#
?
Dec 30, 2014 22:53
|
|
|
kensei posted:On vacation this week and work called me twice this morning. I answered the second time and found out I won a raffle for Blazers/Lakers courtside seats for Monday night's game, they just wanted to make sure I was going to be there to get them. The last time work called me while I was on vacation, I was on a Mediterranean cruise. They had managed to crash the database. I spend hours walking them through rebuilding it and then restoring it.
|
|
#
?
Dec 31, 2014 03:17
|
|
|
I've spent the last couple of months slowly catching up on this thread, mostly at work. To Blackswordca and Dick Trauma, if I ever see you two in my town, I'm gonna have to buy you guys some drinks. You two basically went through what I went through at a bunch of previous jobs. That is, getting used and abused by my superiors and asked to do everything above and beyond my pay grade for no reward or acknowledgement, then getting poo poo on for it. Currently, I'm the sole installation and support technician for an up and coming credit card and payroll processing company in my town, and have been working there for a bit over a year. It's honestly a really good job, and the partners all care about the employees and want to see them succeed. For the curious, when a business wants to process credit cards, they come to us. We do a cost analysis, determine how we can save them money, they sign the contracts, we set them up with a merchant account, and then I program and install a credit card terminal for them. We utilize several different types of terminals, which are suited to different situations, as well as a couple of online and mobile processing portals and as of this past summer, a point of sale system. We also do payroll processing for our clients, but I don't touch that side of things, so I don't know a great deal about it. So basically, my job boils down to knowing the internal intricacies of programming and troubleshooting roughly 7 different systems that are all end user facing, and doing so for roughly the western third of my state. We've got just shy of 1,300 clients and this year we were labeled one of the top 10 fastest growing companies in our region, so that number is always going up. I'd like to say "A ticket came in...", but we don't have a ticketing system. Everything's done through Gmail, Google Hangouts, and a couple of programs that we use to view client info and comments from the various helpdesks and POS providers we regularly talk with. For a shop of 15 people, it works well enough. My story for today, is that a text came in, from Tim. See, Tim's on a family vacation right now. His away message says he's got limited email and phone access, and to call the office if there's a big problem. Apparently, about 2 weeks ago, one of our clients contacted him and asked him to replace a broken USB card swiper they had. This shouldn't have been a big deal, since they're pretty close to us and we have tons of replacements. Instead, Tim forgot to do it, and never mentioned it to anyone. Fast forward to 8pm today, and he sends me a text frantically requesting that I drop everything I'm doing tomorrow morning to go to this merchant and replace their swiper. He forwarded me the email through text. It literally says "Hey, just wanted to know if you're going to have time to bring us that swiper any time soon. No rush or anything, we just need it by the end of next week." I'm going to be on the other side of town all day tomorrow installing a POS for a client that I scheduled with 2 weeks ago, so I'm forwarding this to my manager, whose on the same level as Tim and filing the whole thing under "Nope", with a note saying "get to it whenever". Thankfully, the client is very understanding, and my manager knows Tim does this poo poo literally all the time. Like, at least twice a week. I've got more stories about Tim, as well as stories from previous, non-IT jobs. There's a bunch of poo poo that happened at the bowling alley I worked at before this job which can be tangentially related to the thread topic, as well as a completely unrelated story about The Worst Shift I Ever Worked, which was fast food. If you guys wanna hear about any of that, I'm game to write something up tomorrow.
|
|
#
?
Dec 31, 2014 04:18
|
|
|
|
| # ? Jun 3, 2024 21:31 |
|
|
neogeo0823 posted:Currently, I'm the sole installation and support technician for an up and coming credit card and payroll processing company in my town. Literally my mortal enemy. My day job is dealing with payments and I have not yet met a PSP that was not eye-gougingly horrible in some way. The most recent one was "We know you're trying to implement our API in a development environment before you push it out to your customers, but we only have one dev environment that's also the environment that our programmers make random changes to and someone broke it two weeks ago and left for vacation. Sorry! v  v:"It's really great because every time you make a change on our sandbox, it's a coin toss as to whether the payment flow's changed because of something you did, or something their developers did. Thankfully (?) their developers are all in eastern europe so due to timezones the toe-stepping doesn't overlap too much, but we've definitely had "It was working fine when I went home last night" moments on days when we were supposed to be deploying.
|
|
#
?
Dec 31, 2014 05:04
|
|
