|
KoRMaK posted:gently caress it, keep him then. According to one of our onsites that I talked to after the fact? Skin bars, skin bars and porn. He would bring his cell-phone with him to lunch meetings so he could look at porn under the table.
|
#
?
Jan 23, 2015 21:56
|
|
|
|
| # ? May 19, 2024 16:20 |
|
|
I know someone who made his way up at least partially due to his willingness to go to strip clubs with VP's. To them he was a fun guy and someone who could be trusted.
|
|
#
?
Jan 23, 2015 22:05
|
|
|
SubjectVerbObject posted:I know someone who made his way up at least partially due to his willingness to go to strip clubs with VP's. To them he was a fun guy and someone who could be trusted.
|
|
#
?
Jan 23, 2015 22:05
|
|
|
^^UGH loving old rich dudes are the worstKurieg posted:Skin bars, skin bars and porn. He would bring his cell-phone with him to lunch meetings so he could look at porn under the table. Seriously? You can't like, wait until you're home? If you're going to zone out and screw around on your phone when the meeting pulls away from your area fine, but ugh. UGH. Speaking of, I'm pretty sure I was taking a poo poo next to someone who was jerking it a couple weeks back. That or he was pooping very rhythmically for a very long time while listening to headphones. Is it really so hard to ignore a boner at work? 
|
|
#
?
Jan 23, 2015 22:07
|
|
|
neogeo0823 posted:Sometimes, parents just never end up trusting their kids judgement on anything. My folks are the exact opposite - dad has been in networking/telecommunication since he was in the Air Force, but will get my mom a new phone and barely show her how to use it. I spend all of 15 minutes 2 days ago showing her how to send and reply to a text, and take pictures with the phone. I'm a goddamn saint in her eyes now  Same goes for my dad - even though he's been working in IT in some shape or form for over 35 years, I still end up showing him goofy little tricks to make things easier. Case in point: His old laptop took forever to start up, had a lot of programs running at login, super bogged down. I get in, and run disk cleanup, MSConfig to kill some startup items, and pull off a couple toolbars and "codec packs" (e.g. shitware programs). He was shocked that the MSConfig utility existed and had literally never used it before.  President Ark posted:And this is why i love adwcleaner. Sure it force-closes everything when you start it and restarts your computer immediately when you finish the scan but it nukes all that poo poo from orbit. Yep, this is my go-to tool along with Norton Power Eraser. I've found so many browser toolbars and extensions that other antivirus apps won't catch, ADWCleaner kills them every time. Only pain in the rear end is I've had to go through a full bookmarks export, browser removal, delete the crap in the AppData profile folder, then reload and import bookmarks again on occasion to get Chrome/Firefox working. All because someone couldn't look at what they were being asked to install.
|
|
#
?
Jan 23, 2015 22:43
|
|
|
A call comes in from an instructor asking us to set up a Laptop with special software, a projector, and a projector screen for a class starting in 10 minutes. I tell her it can't be done because we require at least 24hrs notice for that kind of setup, and all of our spare projectors are already booked out, and that class is at the other end of the campus so it would take us at least 10 minutes to get it over there even if we had it all ready to go. 10 minutes later they call back asking why it wasn't set up. I re-iterate that we will not be fulfilling this request and why. 20 minutes after that they call again to cancel the request. 
|
|
#
?
Jan 23, 2015 23:27
|
|
|
Rhymenoserous posted:Hooooly poo poo, did everyone just start laughing? There were a lot of Looks and Glances and there was much sarcasm afterwards.
|
|
#
?
Jan 23, 2015 23:39
|
|
|
Volmarias posted:The closest was an impromptu speech at a company gathering where the head of finance told us that development shouldn't make any bugs, because that's expensive.
|
|
#
?
Jan 24, 2015 00:14
|
|
|
I have a feeling I should read more of this thread. Contribution! [user] Hi, Was speaking with [other user] earlier and told him I purchased Acrobat to help with converting/consolidating pdf's. He asked that I reach out to you as these purchases sometimes go through you for tracking or that sometimes you just give access if you have it. Thanks, Ron [/user] [tech] Hi Ron, I'm sorry. It's not clear what this ticket is for. Is there a question, or is this a general heads up? [/tech] [user] Not sure either. William asked me to pass along the information. Ron[/user] [me, as an admin only comment] This ticket is amusing
|
|
#
?
Jan 24, 2015 00:20
|
|
|
ilkhan posted:I have a feeling I should read more of this thread. Atleast it wasn't a ticket full of rage and insults to the company because he couldn't configure his on website and got banned from our firewall because he used proxies and after we unbanned him he got banned again, complained on hosting forums and got insulted because everyone knew it was his own fault giving us thereby a positive advertisement. I wish I'd find customers like that one!
|
|
#
?
Jan 24, 2015 00:55
|
|
|
Japanese Dating Sim posted:This is seriously something straight out of the pointy haired boss in Dilbert. I'm still gobsmacked a full day after reading that. Just write my code without any bugs. What have I been doing all this time? That finance dude is a light shining in darkness.
|
|
#
?
Jan 24, 2015 05:13
|
|
|
Che Delilas posted:I'm still gobsmacked a full day after reading that. Just write my code without any bugs. What have I been doing all this time? That finance dude is a light shining in darkness. As a QA, I would be out of a job with this brilliant man's innovative strategies.
|
|
#
?
Jan 24, 2015 07:14
|
|
|
The savings just keep on coming
|
|
#
?
Jan 24, 2015 12:40
|
|
|
Re: Parents not trusting the advice of their children. A phone call came in today, to my mother. HER mother called her, regarding their computer. A bit of backstory: they have this 10+ year old Dell Dimension 4600. Over Christmas I took a look at it (as I usually do when I'm at their house for some family event, partly to escape the family drama and partly because I know they have no technological ability whatsoever). Removed some coupon programs, toolbars, etc and just generally cleaned it up. Apparently, my uncle had recently been at their home doing the exact same thing. Only he's worse than they are; he ended up buying some poo poo from Norton and installing it on their computer. I removed that, and the three other antivirus programs they had installed, stuck on AVG, backed up everything to my thumb drive, and called it a day. Cue today's phone call from my grandmother. They told my mom that "after Sirotan messed with the computer, it got really slow" and they apparently let their friend Bob take a look at it. Bob, a local car salesmen (  ), told them for $40 he'd "put in some new chips" to speed it up again. A Dimension 4600 running XP. I'm not sure whether I should laugh or be terrified for them. Of course they keep all their password in a Word doc called Passwords.doc, on the Desktop. God only knows what Bob is going to do with the computer now that he's got it. Did they call me to ask for help or advice or to blame me for whatever is going on with their computer? No, because they don't want me to tell them what they should do, which is spend some money to replace it. They'd rather give it to Bob, whom they barely know, because surely he knows better than their Systems Administrator granddaughter.I really really hope they don't get their identities stolen by this guy. 
|
|
#
?
Jan 24, 2015 22:52
|
|
|
Clearly the solution is to start a sleazy-looking "tech support scam" style front for all our family computer repairs. Surreptitiously install the software on their computer while you're fixing it, and then when they inevitably complain that it's broken, remotely trigger the popup.
|
|
#
?
Jan 24, 2015 23:00
|
|
|
We need to organize, find a couple of goons per state who work in IT. If family needs support done, refer to other Certified "A ticket came in..." goons. Goons earn money, family gets reliable support, everyone is happy.
|
|
#
?
Jan 24, 2015 23:54
|
|
|
FireSight posted:We need to organize, find a couple of goons per state who work in IT. If family needs support done, refer to other Certified "A ticket came in..." goons. Goons earn money, family gets reliable support, everyone is happy. Yeah, I don't think anyone is actually happy supporting these people.
|
|
#
?
Jan 25, 2015 00:07
|
|
|
If there's anything goons want to do after work, it's home support for somebody else's family.
|
|
#
?
Jan 25, 2015 00:12
|
|
|
The extent of my family tech support is "buy a Mac" or "buy a Chromebox/book" depending on the target audience. "Oh can I help? Sorry I only really do networks these days, barely even know how to use a computer any more."
|
|
#
?
Jan 25, 2015 00:36
|
|
|
FireSight posted:We need to organize, find a couple of goons per state who work in IT. If family needs support done, refer to other Certified "A ticket came in..." goons. Goons earn money, family gets reliable support, everyone is happy. Goons earn money once, then field a lifetime of questions and accusations from their personal e-mail. Friends and fam support is terrible.
|
|
#
?
Jan 25, 2015 00:57
|
|
|
Roargasm posted:Goons earn money once, then field a lifetime of questions and accusations from their personal e-mail. Friends and fam support is terrible.
|
|
#
?
Jan 25, 2015 00:58
|
|
|
Thanks Ants posted:The extent of my family tech support is "buy a Mac" or "buy a Chromebox/book" depending on the target audience. I really don't mind doing tech support for my family as long as they consult me on purchases beforehand. Trying to support my father's iPhone remotely when I have absolutely no first hand knowledge of the workings of apple products for the past 10 years is an absolute chore. But I can tell my mom how to fix her Droid from memory. Related, gently caress Lizard Squad for turning my christmas vacation into "Uncle Kurieg magics the PS4 back to life for his nephews"
|
|
#
?
Jan 25, 2015 01:24
|
|
|
I just tell anyone I meet "I work in consulting" My mother knows I work in IT but doesn't bug me about things (mostly because I'm half a world away)
|
|
#
?
Jan 25, 2015 04:44
|
|
|
Migishu posted:I just tell anyone I meet "I work in consulting" I've found that "have you heard of Linux...?" is an answer which also doesn't invite questions about the popups they've been getting. I mean, my family knows they can ask for help even if it's not really what I do, but I'm lucky that my parents don't own a computer and my extended family doesn't ask often
|
|
#
?
Jan 25, 2015 05:44
|
|
|
Migishu posted:I just tell anyone I meet "I work in consulting" I use the line "I manage an enterprise-wide SharePoint service for developing custom applications, solutions and portals". Even IT people stay the gently caress away from me.
|
|
#
?
Jan 25, 2015 14:27
|
|
|
Ozz81 posted:Time Warner Cable really is one of the worst ISPs in the country. Had a client about 30 minutes away that's been down for 2+ hours and didn't get a notification from anyone on site until a few minutes ago. I get an email from the TWC account rep asking if we can switch the location over to their backup ISP connection until a tech can come on site to check the equipment, basically we have them already setup with a backup router and modem and a couple wires need switched over. Called the location, walked one of the users through it, they're up in a couple minutes. I occasionally have to contact other ISPs in my job, and TWC remains the only one to respond to one of my requests with a simple "No". I was requesting a ticket for them for an outdoor WAP that went offline, and their response, after I pushed them was "yeah it was probably just removed or something, what do you expect us to do about it?". Uh, do your job and find out why it's offline, maybe? No I can't give you it's MAC or IP, because it's loving offline. Their customer service is pretty bad, but I wouldn't wish their NOC on my own worst enemies. e: Che Delilas posted:So am I, and yeah, every now and then we get the "omg gently caress developers" rants but I try not to take it personally. I've worked with some really lovely IT people too. But in both cases, we're talking about the outliers that make the competent people look bad. Hell, I take them as cautionary tales - all the stories and complaints about, for instance, developers who act like they're better than the IT people. I don't want to be that guy. Our developers for in-house tools test in production so there's nothing good I can say about them. Sure there's a "test" environment, but I'm pretty sure they just use it to make sure that their code compiles. Otherwise, they push the code, tell us that it fixes X, then spends the rest of the day defending their code when we tell them it just made X worse. I'm pretty sure the cause of this problem is more my management pushing their FOTM on them more than the developers themselves, but I'm going to complain anyway 
Renegret fucked around with this message at 14:44 on Jan 25, 2015 |
|
#
?
Jan 25, 2015 14:32
|
|
|
tomapot posted:I use the line "I manage an enterprise-wide SharePoint service for developing custom applications, solutions and portals". I'm so sorry. 
|
|
#
?
Jan 25, 2015 15:52
|
|
|
That's worse than "I work for TWC"!
|
|
#
?
Jan 25, 2015 16:43
|
|
|
Bhodi posted:That's worse than "I work for TWC"! I'd like to work for TWC. The bar is set too low to fail. You could do nothing all day and still be a completely average employee.
|
|
#
?
Jan 25, 2015 18:28
|
|
|
Renegret posted:I'd like to work for TWC. The bar is set too low to fail. You could do nothing all day and still be a completely above average employee. 
|
|
#
?
Jan 25, 2015 19:02
|
|
|
ilkhan posted:Fixed. I have TWC at home, they sent me a letter in the mail that they were upgrading my speeds but I needed a new modem to get the full effect. So I called them up, and they sent a guy to the house sometime in the next week. It took the guy about 5 minutes to swap and provision the router. When he was done, went outside to his truck and slept for the next 45 minutes. I guess that's what happens when you schedule an hour block for something so simple.
|
|
#
?
Jan 25, 2015 19:33
|
|
|
Renegret posted:I have TWC at home, they sent me a letter in the mail that they were upgrading my speeds but I needed a new modem to get the full effect. This sounds like a dream job. Land of opportunity my friends.
|
|
#
?
Jan 25, 2015 19:46
|
|
|
Renegret posted:I'd like to work for TWC. The bar is set too low to fail. You could do nothing all day and still be a completely average employee. I worked at TWC for 2.5 years on their residential Tier 3 Helpdesk side. gently caress TWC customers. e: as a caveat: gently caress TWC. Their customer support is loving trash.
|
|
#
?
Jan 25, 2015 20:36
|
|
|
As much as TWC and Comcast suck, I'd rather have them then my lovely ISP (Atlantic Broadband). This is for home. I actually called Comcast and despite them being like one street over, they won't come to my street. Apparently since this is Atlantic Broadband territory, they won't come over here. What kind of loving competition is that
|
|
#
?
Jan 25, 2015 21:14
|
|
|
Gothmog1065 posted:I worked at TWC for 2.5 years on their residential Tier 3 Helpdesk side. What kind of requests do you see at tier 3 for an ISP? Superficially, I imagine three categories of people: (a) people who let ISP set up stuff and leave well enough alone (b) people who dick around with the router so poo poo doesn't work (c) people who know what they are doing and never call. What kind of stuff hits tier 3?
|
|
#
?
Jan 25, 2015 21:56
|
|
|
While I haven't worked Tier 3 at an ISP, I would guess it's a combination of tier 1 and 2 techs being lazy and escalating things they could do themselves, and people who have dealt with their support before demanding to talk to a supervisor or be escalated before they'll even tell you what the problem is. I have worked Tier 1 at an ISP, and I escalated every drat thing I could because I was stuck reading from scripts and following strict procedures and didn't have resources to actually fix anything. If anything actually needed to get done my choices were a) escalate right away to someone who can fix the problem or b) go through all the scripts then escalate to someone who can fix the problem. ISP call centers are soul crushing. Cool Dad fucked around with this message at 23:26 on Jan 25, 2015 |
|
#
?
Jan 25, 2015 23:23
|
|
|
spankmeister posted:I'm so sorry. I know there is a lot of SharePoint hate on here but as long as you throw enough planning, money and people at it it can be a viable solution. It has kept me in a career for many years now.
|
|
#
?
Jan 25, 2015 23:57
|
|
|
tomapot posted:I know there is a lot of SharePoint hate on here but as long as you throw enough planning, money and people at it it can be a viable solution. It has kept me in a career for many years now. So completely unlike the one we have at my job then. Hell, hitting "enter" in a search field in our environment doesn't actually search for anything. It just makes a DING sound, and sits there as if you didn't do anything.
|
|
#
?
Jan 26, 2015 00:08
|
|
|
Renegret posted:I'd like to work for TWC. The bar is set too low to fail. You could do nothing all day and still be a completely average employee. Good luck getting hired as anything other than a contractor. I was the desktop support guy for the main call center for the Southwest Ohio division for TWC. I supported all the call center reps, all the field technicians, and the training center, but I was just a contractor. There was one other actual TWC employee at the call center, but the majority of his job was traveling back and forth from the engineering stations and other facilities in the area to fix their problems. I got 10x as much completed as he did, and double what any of the other TWC desktop support personnel did combined (there were 6 of them down in Blue Ash at the other call center). I busted my rear end and got response time to submitted tickets down from 3 days to less than 15 minutes. I converted all the dispatch work stations to dual monitor systems, plus I upgraded over 400 work stations and laptops that were a couple years out of warranty. I made a complete inventory of every piece of computer equipment and had it saved in a beautifully organized spreadsheet (prior to that they'd send 3 people up from Blue Ash to spend a week scanning bar codes and still not have an accurate inventory). After 16 months I was told to pack my poo poo and leave because they had a policy that contractors could only work there for 12 months before they either needed to be hired or pushed out the door. My supervisor had been trying for months to get a position created for me because he was so happy with my performance and had hidden from the lawyers that I'd exceeded 12 months. When they found out I was out that day. I spoke with my former co-worker about a year after and apparently response times had gone back to 3 days and the call center computers were going to poo poo faster than they could keep up with them. It didn't help matters much that the CSR's would often deliberately break off USB connectors on the front panel and smash their USB headset into the socket and short out the bus, thereby shutting down the computer. It was a trivial matter of replacing the bus, and I could have a computer back up and running in 5 minutes, and by the time I left the CSR's had learned it was a losing proposition trying to destroy their computer so they didn't have to take calls. Apparently it had enjoyed a resurgence and they would have 30 or so computers down at any point in time. I don't miss it. So yeah, you could be an above-average employee, but that just means you'll get let go all that much faster because you're wrecking the median skill level, and they don't like things wrecking the metrics.
|
|
#
?
Jan 26, 2015 00:15
|
|
|
|
| # ? May 19, 2024 16:20 |
|
|
Daylen Drazzi posted:I don't miss it. So yeah, you could be an above-average employee, but that just means you'll get let go all that much faster because you're wrecking the median skill level, and they don't like things wrecking the metrics. One employee cannot wreck the median skill level, that is not how the median works. You probably just worked at a company that can't even get basic mathematics right!
|
|
#
?
Jan 26, 2015 09:00
|
|