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So a phone call came in.. Was at home yesterday when an old manager called me up. He's at a new company and is looking for a t2. Have an interview this morning
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Jun 25, 2015 17:34
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A ticket came in.quote:Had an office move...was not in the office when the move happened I get there with a new displayport cable to find that there already is one connecting his monitor to the docking station. He claims he is missing "The phone-like cable to connect my laptop to the docking station." I set his laptop on the docking station and the monitor still doesn't work. Turns out his HP docking station is plugged into a power adapter from a Dell D830. So in moving to an office down the hall he forgot that the laptop goes on the docking station, and whoever moved him swapped his docking station's power supply for an old Dell one.  I know he had an HP adapter and was using the docking station properly in his old office, because I set him up in his old office.
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Jun 25, 2015 17:49
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larchesdanrew posted:A request came in from my supervisor. Translation: "We need to go to the basement, I'll stand there and look at you and anytime you make a motion to throw anything out I'll tell you we have to keep it. "
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Jun 25, 2015 17:57
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blackswordca posted:So a phone call came in.. I take it this is one of the good managers, not the crazy ones? Good luck!
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Jun 25, 2015 18:17
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A ticket didn't come in... because a backhoe working on some plumbing cut the fiber from my main office to the other buildings in our office complex 
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Jun 25, 2015 18:31
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J posted:Translation: "We need to go to the basement, I'll stand there and look at you and anytime you make a motion to throw anything out I'll tell you we have to keep it. " I brought this up in a joking manner. I told him rather than spend the time "cleaning it" ourselves, we should just get Hoarders to come out and shoot an episode. I made sure to mention that it would be television gold when they tried to throw out a tripod with two missing legs while he laid on the ground in a fetal position hitting himself in the head and screaming "no, no, we might need it someday!" He didn't laugh.
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Jun 25, 2015 18:50
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larchesdanrew posted:I brought this up in a joking manner. I told him rather than spend the time "cleaning it" ourselves, we should just get Hoarders to come out and shoot an episode. I made sure to mention that it would be television gold when they tried to throw out a tripod with two missing legs while he laid on the ground in a fetal position hitting himself in the head and screaming "no, no, we might need it someday!" That's because it sounds like he actually is a hoarder, i.e. has the mental issues, and they can never see what's funny about their hoarding because to them it's critical not to get rid of that stuff because it causes anxiety.
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Jun 25, 2015 19:18
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larchesdanrew posted:I brought this up in a joking manner. I told him rather than spend the time "cleaning it" ourselves, we should just get Hoarders to come out and shoot an episode. I made sure to mention that it would be television gold when they tried to throw out a tripod with two missing legs while he laid on the ground in a fetal position hitting himself in the head and screaming "no, no, we might need it someday!" Also, re:hoarding - he didnt think it was funny because, I think, that he relaized he does have a loving problem. You are giving him good cirtical feedback.
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Jun 25, 2015 19:22
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Rent one of these to clear it out: http://www.bobcat.com/loaders/minitrack
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Jun 25, 2015 20:09
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New request for our office due to the security breach at OPM. admin accounts are now required to use TFA on their machines by close of business tomorrow. Its going to be fun explaining what a card reader is and how to use it to 40ish people that are in office. Not to mention helping the people who did not get the notice because they are doing field stuff when they return.
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Jun 25, 2015 20:46
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Collateral Damage posted:Rent one of these to clear it out: http://www.bobcat.com/loaders/minitrack I'd like to commute to work on that. It's only a little over a mile. 
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Jun 25, 2015 20:58
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Sirotan posted:lol, do not do this namol posted:Or you know, a real management system other than kace. SCCM, chef, etc. I guess I've lucked out with them I've not had any trouble with mine, except once a CPU died in the box and Dell had a replacement out in 4 hours. I didn't really have a choice in the matter of buying them though. My boss just sort of ordered them one day and the first thing I knew about 'em was the boxes arriving. He does that sometimes. Two days ago he called all of IT into his office and gave each of us a Pebble Time Smartwatch. Here's a good one from a couple years ago. The other IT guy had ... shall we say severely lax security policies. It is 'prolly worse than you're thinking. This was Dick Trauma Boss levels of idiot. Every single user, 400+ on our mail server had the same password. Exactly the same. Everyone from the CEO to the receptionist. I know this because the receptionist showed the CEO that she could login to his E-mail. He was not impressed. He was loudly unimpressed at our boss who was severely unimpressed with the other IT guy. It fell to me to fix it. We were using a free E-mail server (a relic of a previous IT boss 'CHEAPER IS BETTER!' was his warcry) and it didn't support users changing their passwords and I had no money to change anything. So I had to go through each user, generate a better password, apply it, call them up, tell them their new password, explain that yes they need a password, no they can't share it with anyone, no, not even their co-workers, yes it is a pain in the rear end, no there will be no exceptions for password-less E-mail accounts. Ouroborus fucked around with this message at 21:54 on Jun 25, 2015 |
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Jun 25, 2015 21:18
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Man gently caress printers Especially printers I'm ticketed to address over rdp.
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Jun 25, 2015 23:24
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Bigass Moth posted:Man gently caress printers Yup, printers suck. Especially ones that you can't actually see or touch for yourself. ESPECIALLY when they're some lovely model that you can't even access a GUI with. So yeah. gently caress printers.
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Jun 25, 2015 23:32
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chocolateTHUNDER posted:Yup, printers suck. Especially ones that you can't actually see or touch for yourself. ESPECIALLY when they're some lovely model that you can't even access a GUI with.
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Jun 25, 2015 23:52
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A ticket came in.quote:Please confirm there is zero reason for us to have voice edge and digital voice for the same numbers. Comcast hasn’t removed our digital voice, so in my eyes we’ve been getting double billed. I’m having them remove digital voice now. 1.) I don't have your account information, so I don't which service you're actually using. 2.) Please don't ask me to verify something for you, then start changing variables before I've even had a chance to look into it.
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Jun 26, 2015 00:00
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Dunno-Lars posted:I take it this is one of the good managers, not the crazy ones? This guy was great to work for. I think the interview went well. Will find out in a week or so.
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Jun 26, 2015 00:22
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I created a ticket. Open up one of the folder directories on one of our network shares and I see some new files. Named HELP_DECRYPT. Weird. And they're in the subfolder. All the subfolders. There's a sinking feeling as I open the one of the txt's in notepad, and then I spot the word CryptoWall.  Good thing we have backups.
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Jun 26, 2015 00:46
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MiniFoo posted:A ticket came in. Eagerly awaiting next week's "why aren't x, y, and z working" followup ticket
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Jun 26, 2015 00:47
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A ticket came in from a one of our regular product support (read: NOT Managed Services) clients:quote:Please tell us what the sa password is for our production SQL server environment.
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Jun 26, 2015 00:57
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JohnnyCanuck posted:A ticket came in from a one of our regular product support (read: NOT Managed Services) clients: Can you put animated gifs into your ticket responses? 
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Jun 26, 2015 00:59
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JohnnyCanuck posted:A ticket came in from a one of our regular product support (read: NOT Managed Services) clients: Can't they just run it in single user mode and assign rights to the necessary domain account(s)?
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Jun 26, 2015 01:23
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AreWeDrunkYet posted:Can't they just run it in single user mode and assign rights to the necessary domain account(s)? Probably not, because they wouldn't understand any of that sentence. They don't have an actual DBA, just a guy who understands database theory... but he's on vacation. We could remote in and show them how, but that falls so far outside of our support contract that it's in another area code. We don't want to be liable for their prod SQL server. EDIT: Or their dev server. Or any of it unless they sign on for Managed Services. Mo_Steel posted:Can you put animated gifs into your ticket responses? This is the best you're the best JohnnyCanuck fucked around with this message at 01:48 on Jun 26, 2015 |
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Jun 26, 2015 01:45
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Today is the second time I'm trying to call Comcast Security Assurance because one of our clients' co-working locations had their internet service suspended due to copyright infringement or something. Last time I was on hold for over an hour before I had to give up due to my schedule. Right now I'm at 25 minutes. I also have to make three other calls today. What's everyone's personal tolerance thresholds for this poo poo? Just curious.
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Jun 26, 2015 17:31
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You could always call their corporate headquarters and tell them this is the xth attempt and you need someone to contact you about this issue. That normally presses the right people's buttons and things get done.
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Jun 26, 2015 17:35
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Say something snarky with @Comcast and #fails in it on twitter, you'll have multiple customer service agents trying to help you within a couple of hours (at least that's worked for me).
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Jun 26, 2015 17:39
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Gunjin posted:Say something snarky with @Comcast and #fails in it on twitter, you'll have multiple customer service agents trying to help you within a couple of hours (at least that's worked for me). Our hackerspace's internet situation (Comcast refusing to pay to use the tiny spur railroad company's right-of-way after sweet-talking the building owner about how much money they can make together) only got resolved after countless venting sessions with @comcastcares tagged in. It took seven months.
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Jun 26, 2015 18:15
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A patch lead decided to cause a NIC to go 10m half duplex Wouldn't be arsed but it's been in place for about 2 years - wasn't the first thing I checked I must admit
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Jun 26, 2015 18:58
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Bigass Moth posted:Man gently caress printers The past two weeks our Xerox MFP has been squeaking like a motherfucker, I've oiled and greased every single gear and piece of metal I can touch, and even called an engineer visit yesterday. It STILL loving squeaks and I can't find what else to try, and I'm sat two meters away from it.
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Jun 26, 2015 20:42
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Gunjin posted:Say something snarky with @Comcast and #fails in it on twitter, you'll have multiple customer service agents trying to help you within a couple of hours (at least that's worked for me). I would also mention in there that you're going to create an official complaint with the FCC. Seems to have worked for at least a couple people who did it.
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Jun 26, 2015 22:13
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Super Slash posted:The past two weeks our Xerox MFP has been squeaking like a motherfucker, I've oiled and greased every single gear and piece of metal I can touch, and even called an engineer visit yesterday. I said it last time and I'll say it again. Demons. Alternatively, working as designed, my old ink ribbon printer used to do that apparently just so you knew it was doing something.
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Jun 26, 2015 22:52
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Welp, we cleaned the basement. By "clean," I mean my supervisor just wanted everything stacked up in the corner or shoved it in a closet. For the curious, I did attempt to throw out the Performa box including the rotten box of wallpaper on top of it, but he just wasn't having that. Apparently, the CEO and his entourage is coming Monday and, since we live in squalor the other 364 days a year, everyone is scrambling to straighten up. At least I took the opportunity to throw away a lot more old worthless poo poo. Seriously, at one point I took my arm and literally swept an entire wall of shelves filled with dusty doodads into a garbage can. The look of horror on supervisor's face. To be fair, he did say that in a few weeks we'll be renting a big dumpster and doing a serious cleanout of the basement, but I'll believe that poo poo when I see it.
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Jun 26, 2015 23:17
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Super Slash posted:The past two weeks our Xerox MFP has been squeaking like a motherfucker, I've oiled and greased every single gear and piece of metal I can touch, and even called an engineer visit yesterday. Graphite lube, it either stops squeaking or it stops printing because the graphite got somewhere it shouldn't have. win win IMHO.
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Jun 26, 2015 23:23
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deimos posted:Graphite lube, it either stops squeaking or it stops printing because the graphite got somewhere it shouldn't have. win win IMHO. ...isn't graphite flammable?
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Jun 27, 2015 00:22
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Stick another tick in the 'win' column then.
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Jun 27, 2015 00:24
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sfwarlock posted:...isn't graphite flammable? Only if you mix it with a really strong oxidizer or if you find the right density of it dispersed in the air it may ignite, but generally its pretty stable.
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Jun 27, 2015 00:39
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blackswordca posted:Only if you mix it with a really strong oxidizer or if you find the right density of it dispersed in the air it may ignite, but generally its pretty stable. Or you use it in a reactor and the water all boils off!
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Jun 27, 2015 00:47
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Methylethylaldehyde posted:Or you use it in a reactor and the water all boils off! it wasn't my fault, for gently caress's sake
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Jun 27, 2015 00:55
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Dodgy Graphite posted:it wasn't my fault, for gently caress's sake wow
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Jun 27, 2015 00:58
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Dodgy Graphite posted:it wasn't my fault, for gently caress's sake Well this just made my day.
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Jun 27, 2015 01:05
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