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Collateral Damage posted:Do we have the same client? Mine doesn't even allow RDP or any remote assistance programs (even those that don't use an external server) inside their own LAN. ...how do they manage anything?
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Aug 10, 2015 13:18
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Jeoh posted:...how do they manage anything? Easy! They don't! Think of all the money they save!
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Aug 10, 2015 13:23
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Well IT workstations can RDP to servers, but you can't RDP from anywhere to a workstation ever. Which makes it fun when I rack a switch and the network team asks for console access so they can configure it.. We have a terminal server in the DC, but not in the access closets. Of course they could just mail me a basic configuration and let me apply it, but that's apparently too hard.
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Aug 10, 2015 13:25
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Renegret posted:I love all the recruiters I get who tell me about an close opportunity. Yeah, people don't understand that people on LI can't actually drive across the sound.
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Aug 10, 2015 14:29
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Inspector_666 posted:Yeah, people don't understand that people on LI can't actually drive across the sound. Just get a boat or start a ferry business or get a jetpack or something, I mean come on. Do you want this job or not?
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Aug 10, 2015 14:32
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A package came in. Bought a bunch of Chromebook management licenses from a company a while back, and they sent me a little package. I thought hmm, maybe its a flash drive or something, you know, useful and IT-related! Nope: 
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Aug 10, 2015 15:17
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Sirotan posted:A package came in. Bought a bunch of Chromebook management licenses from a company a while back, and they sent me a little package. I thought hmm, maybe its a flash drive or something, you know, useful and IT-related! Nope: Useful is nice, but at a certain point, don't you have enough lovely 2GB usb drives lying around? They spent more on postage than the gum, it's the thought that counts!
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Aug 10, 2015 15:21
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Sirotan posted:A package came in. Bought a bunch of Chromebook management licenses from a company a while back, and they sent me a little package. I thought hmm, maybe its a flash drive or something, you know, useful and IT-related! Nope: Maybe it's a hint Inspector_666 posted:Yeah, people don't understand that people on LI can't actually drive across the sound. I understand it for any dumb website that just runs off of distance, but if you're a human I'd expect you to at least take 30 seconds to look at google maps and put 2+2 together.
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Aug 10, 2015 15:21
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Sirotan posted:A package came in. Bought a bunch of Chromebook management licenses from a company a while back, and they sent me a little package. I thought hmm, maybe its a flash drive or something, you know, useful and IT-related! Nope: Ol' George does not appreciate your ingratitude. Renegret posted:I understand it for any dumb website that just runs off of distance, but if you're a human I'd expect you to at least take 30 seconds to look at google maps and put 2+2 together. Nope, even after you tell them this fact they will simply repeat "But it's only 15 miles away." When I was in Amagansett, Dell kept trying to send us up to places around New London for warranty work and nobody there could grasp that it would take us 4+ hours and involve over $100 in ferry tickets. I had one of them open Google Maps and confirm they saw all of the blue stuff and they were still like "But our system says it's within the mileage limit you gave us." (We gave them a list of specific zipcodes we would work in to avoid this exact situation.) Inspector_666 fucked around with this message at 15:24 on Aug 10, 2015 |
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Aug 10, 2015 15:22
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Dr. Arbitrary posted:Useful is nice, but at a certain point, don't you have enough lovely 2GB usb drives lying around? I don't even chew gum or eat candy though, so this is even more useless. I actually only have one lovely USB drive lying around, it's a 1gb. I could use a 2gb!
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Aug 10, 2015 15:26
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Renegret posted:I love all the recruiters I get who tell me about an close opportunity. But I can see Long Island from the Stamford waterfront! That means it's totally close
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Aug 10, 2015 15:39
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Sirotan posted:A package came in. Bought a bunch of Chromebook management licenses from a company a while back, and they sent me a little package. I thought hmm, maybe its a flash drive or something, you know, useful and IT-related! Nope: I love how they bow tied it
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Aug 10, 2015 18:23
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A ticket came in: "I can't connect to the VPN network. Please help." "Are you sure you're using the correct password?" "I am!" .... "Yes [user], passwords are case sensitive."
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Aug 10, 2015 18:45
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hihifellow posted:A phone call came in... my grandmother saw the "Update to Windows 10!" dialog box and clicked it, and is now utterly helpless. I don't really get how people get confused by changes between operating systems since Windows 7. If you already know how to do something in Windows 7, 8, or 10, you know how to do it in the others - hit the windows key and start typing. I literally have no idea how to get to the control panel the "correct" way in Windows 10*, but it doesn't matter. Hit the windows key or click on the start menu, type 'control panel', and what do you know, there it is. *I actually tried to poke around to find it, and failed. I would assume somewhere in Settings, but that apparently that's not right. AreWeDrunkYet fucked around with this message at 19:10 on Aug 10, 2015 |
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Aug 10, 2015 18:46
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Just had a "Critical" ticket come in. On one of our web apps, the process is to click the "Print invoice" button which actually just generates a PDF which automatically downloads and then they open it in Adobe Reader where they then print it. No problem. This time it prompted with a "Save As" dialog box first.
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Aug 10, 2015 18:54
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nexxai posted:Just had a "Critical" ticket come in. I have responded to a very similar high priority ticket. Windows only supports 99 copies in a folder so when you get to Invoice.pdf (99) it throws up the save as dialog
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Aug 10, 2015 19:00
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AreWeDrunkYet posted:I don't really get how people get confused by changes between operating systems since Windows 7. If you already know how to do something in Windows 7, 8, or 10, you know how to do it in the others - hit the windows key and start typing. I literally have no idea how to get to the control panel the "correct" way in Windows 10*, but it doesn't matter. Hit the windows key or click on the start menu, type 'control panel', and what do you know, there it is. In windows 8 and 10 right-click the Start button.
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Aug 10, 2015 19:12
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Roargasm posted:I have responded to a very similar high priority ticket. Windows only supports 99 copies in a folder so when you get to Invoice.pdf (99) it throws up the save as dialog Presumably these invoices have invoice numbers which are unique. They should be part of the filename.
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Aug 10, 2015 19:28
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Roargasm posted:I have responded to a very similar high priority ticket. Windows only supports 99 copies in a folder so when you get to Invoice.pdf (99) it throws up the save as dialog I don't know if I'd mentioned it before pages and pages back, but we had a user who, since the mid-1990's, named all excel workbooks as .xlw as opposed to .xls. His replacement was convinced that we had data corruption and need to restore from remote tape, pronto. As I'm sitting there opening file after file in Excel just fine, she's continuing to be convinced there's a severe issue and that we have lost two decades of financial data.
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Aug 10, 2015 19:31
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Koskun posted:In windows 8 and 10 right-click the Start button.
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Aug 10, 2015 19:44
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I'm starting to notice that after I merged the two separate postings I had for job X which resulted in a promotion to job Y, I'm getting more hits on the resume. The radio station that I went to last week asked me to fill out their internal job application "before we can proceed." I'm guessing it's a very good thing to get HR-required paperwork in.
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Aug 10, 2015 20:21
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I'm that user that sends in dumb tickets, today. Our rep is an insufferable rear end in a top hat who can't answer simple questions without taking the opportunity to tell you that you're a fuckup and should stop being a fuckup. Basically, our sales department uses an RDP connection to do most of their work. We've got a VPN connection setup on the firewall to allow this connection, but we have three users with laptops that have to use a VPN client to make that connection when not in the building. Guess who installed Windows 10 without asking? Guess which VPN client can no longer be installed? I emailed the rep asking for the connection settings to see if I could get Window's built in VPN working. His response: quote:We have not given the OK to go to Win 10 Like, drat, man, I know it's hosed, don't write an entire paragraph telling me I'm dumb. However, I do appreciate that even people who do business with us have no clue how loving bush league are. What, you don't just hand entire departments laptops right from the shelves at the local office supply store and let them do whatever they want? Geez, I thought that was best use BECAUSE THAT'S WHAT WE loving DO AROUND HERE JESUS CHRIST A Frosty Witch fucked around with this message at 22:06 on Aug 10, 2015 |
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Aug 10, 2015 22:00
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larchesdanrew posted:I'm that user that sends in dumb tickets, today. Have you seen the funky workaround using Citrix DNE?
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Aug 10, 2015 22:07
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If it's an option, I installed windows 10 this weekend and then I rolled back to 7 without problems.
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Aug 10, 2015 22:07
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larchesdanrew posted:I'm that user that sends in dumb tickets, today. I honestly don't know how people like that grow to be functioning adults and hold a "professional" job. What the gently caress, man.
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Aug 10, 2015 22:10
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deimos posted:Have you seen the funky workaround using Citrix DNE? Worked a charm, man, thanks! Got it installed, but the connection gets severed by peer, so I guess they do need to figure out something on their end first. Whoops.
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Aug 10, 2015 22:18
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Quote is not edit. EDIT: I explained the problem to him. Here's more: quote:Don't understand your reply I specifically stated their outdated Cisco client they use won't install. Nowhere did I mention that Windows 10 doesn't have remote desktop? Also, thanks for explaining editions of Windows to IT, I was very unclear on that whole Home/Pro mess. I know there's some disconnect between users and IT where it seems like IT is speaking another language, but, for the life of me, I can't decipher most of what this guy types.
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Aug 10, 2015 22:25
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You're not the only one. Also I have heard nothing about RDC issues in Windows 10; going 10->7 and 7->10 has worked fine for me without issue (and then I've upgraded everything I use to 10 anyways so  ).
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Aug 10, 2015 22:29
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larchesdanrew posted:Quote is not edit. I really can't say anything here without looking like a bigot. 
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Aug 10, 2015 22:31
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a quick google looks like issues.
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Aug 10, 2015 22:35
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Sorry to thread spam. Last reply, and hooooooly poo poo quote:itt will have wait until tomorrrow 
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Aug 10, 2015 22:36
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larchesdanrew posted:Sorry to thread spam. This seems like a pretty primo reason to go find a new vendor.
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Aug 10, 2015 22:38
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I'm customer facing and, holy poo poo, I would fire myself if I talked to my customers that way.
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Aug 10, 2015 22:38
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larchesdanrew posted:Sorry to thread spam. Uhh... do you guys have like, a dedicated rep with this vendor? Do you want to never talk to this support guy again? Forward this chain to them. Holy god.
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Aug 10, 2015 22:40
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Japanese Dating Sim posted:Uhh... do you guys have like, a dedicated rep with this vendor? Do you want to never talk to this support guy again? Forward this chain to them. Holy god. He's... our dedicated rep  A while back he sent the general manager a rambling email whining that he's tired of getting emails from users and we need to set up a designated person to email him on behalf of the station. That went to my supervisor, who never emails him. It's why he gets so pissy when I email him.
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Aug 10, 2015 22:40
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I love this guy, I wish he was my rep. It might just be fusses!
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Aug 10, 2015 23:23
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AreWeDrunkYet posted:I don't really get how people get confused by changes between operating systems since Windows 7. If you already know how to do something in Windows 7, 8, or 10, you know how to do it in the others - hit the windows key and start typing. I literally have no idea how to get to the control panel the "correct" way in Windows 10*, but it doesn't matter. Hit the windows key or click on the start menu, type 'control panel', and what do you know, there it is.
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Aug 10, 2015 23:36
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Kyrosiris posted:You're not the only one. Ghostlight posted:Your second mistake was thinking that general users know that you CAN hit Windows and type to find programs. Your first was thinking that general users know what the Windows key, Start menu, or Control Panel are, and furthermore where has My Computer gone, and it keeps launching File Explorer when I want Windows Explorer!? ilkhan fucked around with this message at 00:01 on Aug 11, 2015 |
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Aug 10, 2015 23:58
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ilkhan posted:There were a few times on the tech preview when I couldn't connect to/from win10 to/from win7 using RDP, but they always went away as mysteriously as they appeared. Ah, I never messed with the previews, so this has all been post-release.
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Aug 11, 2015 00:01
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ilkhan posted:I've had computer competent adults not know what the windows key is. I just facepalmed and tried to explain its the little flag looking key between ctrl and alt on the left side of the keyboard. I always told them to look for the Windows logo on the keyboard.
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Aug 11, 2015 00:02
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