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Dick Trauma posted:All these spilled bytes aren't going to sweep themselves back into the
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Sep 2, 2015 20:16
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Dick Trauma posted:All these spilled bytes aren't going to sweep themselves back into the bit bucket. Ironic you should say that, given that I just got to spend a day trying to recover a month's worth of code from a developer who forgot that the "distributed" part of Bitbucket repositories doesn't mean "you never have to push or pull".
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Sep 2, 2015 20:39
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larchesdanrew posted:A coworker revealed to me that the GM is creating a new department dedicated to graphic design. This means his line about not being able to restructure departments is bullshit. I'm going to him with my plan to shift us partially to the cloud, and then demanding my own department or I'm out. rear end in a top hat's got one more chance. I'll go back to washing cars before I put another NAS into this shithole network. Let us know how it goes.  (If it goes poorly - we might have some techops/sysasdmin positions (linux/vmware/some windows, no buffalo products, guaranteed) opening up where I work, and we generally have not minded people working remotely...)
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Sep 2, 2015 20:39
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Thanks Ants posted:I can set up voice VLANs to automatically dump phones onto the correct isolated subnet, provision DHCP options to point them at the correct servers, and tag the traffic as high priority to maintain voice quality. Can I plug a sidecar into the correct loving port on the back of the units and remember to flick the switch that powers them up? Can I gently caress. Laughed for a solid 5 minutes at this. Story of my life.
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Sep 2, 2015 20:48
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Eonwe posted:If you guys had to pick a ticketing system, any system in the world, what would it be? What are your needs, exactly? Just email -> ticket -> track time -> close, or do you need a full-bore ITIL-compliant helpdesk?
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Sep 2, 2015 21:14
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JohnnyCanuck posted:5 minutes after reporting our conversation back to Sales, I get a call from my CFO. "This doesn't make sense," she says. "Why can't our client just use the same standalone license for all of their 50 new installs?" Ask her in plain and easy terms - "do you expect the keys for your car to work with EVERY car identical to it? No, different keys get made because car manufacturers aren't stupid." How these people get into CFO roles, I have no idea, must be a lot of handjobs going around for someone that stupid to make it that high up. Sickening posted:Suddenly your bizarre behavior makes some sense and why my solution offended you in an odd way. I am guessing if you advised your customer to take this mac to the mac store to be fixed by them you would make less money? This, and many times Apple stores won't touch an older Mac unless it's got their Apple Care or still under factory warranty. I found that out the hard way a long time ago, and that usually an Apple "genius" fix was to basically wipe and reload the machine from scratch. Great support there, Apple, there's a reason people hate your company and it's bullshit tactics to fleece customers. BOOTY-ADE fucked around with this message at 22:14 on Sep 2, 2015 |
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Sep 2, 2015 21:58
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Ozz81 posted:Ask her in plain and easy terms - "do you expect the keys for your car to work with EVERY car identical to it? No, different keys get made because car manufacturers aren't stupid." How these people get into CFO roles, I have no idea, must be a lot of handjobs going around for someone that stupid to make it that high up. That hasn't been my experience. Even with super old stuff that wasn't on applecare I could pay a fee for best effort support. If they had to wipe something they could transfer data etc.
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Sep 2, 2015 22:38
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A ticket came in. Employee departure backup all their stuff and emails. reason: User passed away hiking his way to work. I have been prepared for a lot of things that can happen with users, but this was not one of them. Really depressing.
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Sep 2, 2015 22:51
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Gealar posted:A ticket came in. On one hand, that's really sad.  On the other... hiking?
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Sep 2, 2015 22:52
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Segmentation Fault posted:On one hand, that's really sad. I work for a gov research center. He was hiking to meet up with his research crew.
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Sep 2, 2015 22:55
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Gealar posted:I work for a gov research center. He was hiking to meet up with his research crew. Ahhh I see. I was imagining you're the IT guy at SherpaCo or something.
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Sep 2, 2015 22:58
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Segmentation Fault posted:I'm not sure how anyone else in this thread gets to pretend they're above the "computer janitor" moniker in the first place. Because my method for dealing with broken computers is to donate them to charity and buy a new one. By the time I've figured out what component is broken on some lovely finicky 10 year old computer the cost of paying my salary has exceeded what the thing is worth, and I've got systems that require my attention that I could spend umpteen weeks working on and I still won't exceed their worth. If someone stored vital information on the computer itself it means they went well out of their way to get past the GPO's that stop that kind of thing from happening, and welp, gently caress 'em.
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Sep 2, 2015 23:01
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I get to help move this monstrosity in a couple of weeks. 1600 pounds of pure joy. Thankfully it splits into two parts but it's going to be a fun process getting it out of the room. pr0digal fucked around with this message at 23:07 on Sep 2, 2015 |
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Sep 2, 2015 23:04
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pr0digal posted:I get to help move this monstrosity in a couple of weeks. 1600 pounds of pure joy. Oh hey, you can just drop that off at my place. I'll take care of that for ya.
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Sep 2, 2015 23:07
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pr0digal posted:I get to help move this monstrosity in a couple of weeks. 1600 pounds of pure joy. That's why God invented the Sawzall
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Sep 2, 2015 23:10
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nexxai posted:That's why God invented the Sawzall Actually, that was Eric S. Sawzall
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Sep 2, 2015 23:17
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So a user is having trouble with her Lenovo X1 Carbon's wired connection (wireless seems to work fine, but is far enough away from the access point that speeds are noticeably slower). I go onsite and check it out. Uh what  Here's a list of the troubleshooting steps I've done already, in order, for reference: 1. Changed the ethernet cable coming out of her VoIP phone. 2. Rebooted the phone, twice. 3. Tested the new cable with my MacBook Air (worked fine). 4. Booted into Safe Mode with Networking, rolled driver back in Windows. 5. Still in Safe Mode, completely uninstalled driver(s). 6. Booted normally, installed most current driver from this July. 7. Tested her X1 ethernet dongle with a coworker's X1 Carbon and the new cable (worked fine). 8. Tested on a completely different ethernet run in the office. The symptoms are always the same - stable and fast ping, followed by one or two dropped packets. This ticket is a low priority, but it's driving me nuts. Any suggestions, or can I write this off as hardware failure?
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Sep 2, 2015 23:21
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Have you tried pinging loopback? I don't know if that'll work without a loopback plug or not, though.
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Sep 2, 2015 23:26
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pr0digal posted:I get to help move this monstrosity in a couple of weeks. 1600 pounds of pure joy. Oh wow. Don't you need to get the manufacturer to move stuff like that out of fear of them making GBS threads all over your warranty/support? MiniFoo posted:So a user is having trouble with her Lenovo X1 Carbon's wired connection (wireless seems to work fine, but is far enough away from the access point that speeds are noticeably slower). I go onsite and check it out. Turned off power saving on the ethernet adapter? Anything in the BIOS/UEFI relating to the ethernet port also being a vPro remote management thing? What's an Ubuntu live boot show? Thanks Ants fucked around with this message at 23:40 on Sep 2, 2015 |
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Sep 2, 2015 23:37
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MiniFoo posted:So a user is having trouble with her Lenovo X1 Carbon's wired connection (wireless seems to work fine, but is far enough away from the access point that speeds are noticeably slower). I go onsite and check it out. I had something like this on our FTP computer when I first set it up. Turning off power saving on the adapter fixed it
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Sep 2, 2015 23:55
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And does the switch it's connected to have any green ethernet features where it drops the port power to the minimum required?
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Sep 3, 2015 00:06
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nexxai posted:That's why God invented the Sawzall larchesdanrew posted:Actually, that was Eric S. Sawzall
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Sep 3, 2015 01:09
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Rhymenoserous posted:Because my method for dealing with broken computers is to donate them to charity and buy a new one. By the time I've figured out what component is broken on some lovely finicky 10 year old computer the cost of paying my salary has exceeded what the thing is worth, and I've got systems that require my attention that I could spend umpteen weeks working on and I still won't exceed their worth. If someone stored vital information on the computer itself it means they went well out of their way to get past the GPO's that stop that kind of thing from happening, and welp, gently caress 'em. This. At a certain point you realize the secret is to just buy a new one because you are making enough per hour that the time it would take you to gently caress with it is better spent elsewhere. There should be nothing special on it that makes it must have in anyway. Except for my computer, because I'm a special snowflake developer and I sure as gently caress can't put my 30gb vm on sharefile.
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Sep 3, 2015 01:17
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Dick Trauma posted:"For the love of High Availability, Montresor!" "Yes, for the love of High Availability." *fails over* Please keep us updated, I really want to know how the saga ends.
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Sep 3, 2015 02:16
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Volmarias posted:"Yes, for the love of High Availability." If it all works out, I'm stereotypically picking the basement as my new office. The central area is the size of a nice studio apartment, and I've got just the couch to put down there. I'll also let you goons decide what decoration I hang up first in honor of all your support. If it doesn't work out, I'm making my eventual suicide look like an accident
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Sep 3, 2015 02:35
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larchesdanrew posted:If it doesn't work out, I'm making my eventual suicide look like an accident No. Frame the supervisor for manslaughter at the very least. You've already laid the groundwork with the public arguments so your co-workers can tell the police, "Well, yes. Supervisor and larchesdanrew *did* seem to have some issues with each other, probably by being competent and making Supervisor look bad in comparison. But I never imagined it would come to this. Not with a garlic ricer and vaseline."
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Sep 3, 2015 02:41
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Thanks Ants posted:Oh wow. Don't you need to get the manufacturer to move stuff like that out of fear of them making GBS threads all over your warranty/support? We've got two engineers from Spectra coming out. They're the ones taking it apart and will help us move it as there is no way in hell we're doing it without them. There's an entire document on site prep and our project coordinator had to fill out a survey. They even have specifications as to where you should cut holes in your raised floor for maximum efficiency. I'm not just saying this because we're a Spectra reseller but if you're looking for a tape library look into Spectra. They have their poo poo together from a support standpoint. pr0digal fucked around with this message at 02:55 on Sep 3, 2015 |
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Sep 3, 2015 02:51
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larchesdanrew posted:If it all works out, I'm stereotypically picking the basement as my new office. The central area is the size of a nice studio apartment, and I've got just the couch to put down there. Wait a minute...sadistic supervisor, lying GM, working at a TV studio, pretty much getting hosed every day you go to work.... 
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Sep 3, 2015 02:54
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I find myself on the fringe of an unusual situation in DoD contracting wherein the military doesn't want to actually spend a lot of money on new hardware. So last week there were some issues at a base We helped them out by unburying a bunch of equipment that we were sending to Depro, which was actually better than what the base actually had. That was a mistake. Now, this base has a poo poo-ton of old rear end equipment that desperately needs replaced. They liked our virtual infrastructure and it's hard to argue with the results - our poo poo stays up and works like a champ. Unfortunately our setup is also extremely expensive. Then some jackass brilliantly mentioned that we have some hosts turned off that are serving as backups in the event other hosts go down. Now they want to come in and yank all those hosts out of our server room and ship them to the other base, since it's, well, cheap. Problem is, we don't want to lose those hosts because then we have zero redundancy on mission-essential equipment and services. Our EMC vendor suggested the other base send us some of their storage and we'd be happy to take some of the strain off their systems. Unlike them we have the facilities, power, and cooling to handle a lot more without needing to rebuild the entire server area (unlike the other base), but we really need storage equipment. They're balking and insisting that we should just send them our equipment and don't seem to understand why we would be reluctant to do so. A lot of their insistence stems from the fact they are under a very big magnifying lens because of continual performance and competency issues that have drat near crippled their operations, and it hasn't reflected well on them that we've had to pull their nuts out of the fire by figuring out the problem, proposing a resolution, and then supplying them with the means to fix it from our deprovisioned equipment. So far our commanding officer has been resisting the move for us to turn over equipment, using precisely the argument that zero redundancy for mission-essential equipment and services is bad, and it's been working. Don't know how long it will last, however. I guess sometimes being out in front of all your peers just means you have a convenient bullseye on your back. Daylen Drazzi fucked around with this message at 03:13 on Sep 3, 2015 |
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Sep 3, 2015 03:10
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larchesdanrew posted:I asked as kindly as possible, "What the loving poo poo you idiot?" Well, yeah, if they get too full all the datas come out of the overflow and get jammed up in the plate motor and then the drive stops working, also if you use too big files then the reader head can't lift them off the platter properly and it damages the reading arm, so you can't use files bigger than maybe 1gb, 1.5 on a really high end drive.
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Sep 3, 2015 03:16
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"Well they were on sale and I figured you could finally replace the ones that crashed before."
"You do understand they failed because they're buffalo drives, and you want me to replace them with more buffalo drives, right?"
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I actually worked with a Buffalo Terastation (don't recall the model, some sort of a rackmount formfactor) that consistently slowed way the gently caress down when it was over about 95% or so. Reproducible and everything.
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Sep 3, 2015 05:06
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We have a system on our network that handles securely sending messages, there are some rules on our mail gateway to push tagged messages to this box, which holds the message and sends out a notification. There is a button in Outlook with adds this tag to the subject line in the message, and until today, I've never had a problem with that part. Most people write the subject, hit the button and it adds some text to flag to the message. But a user found out if you don't write the subject, but hit the button and then don't put a space after the # at the end of the tag, the message won't be flagged properly on the secure message box. It just forwards the message on. I reproduce the problem, play around with all the ways to trigger it, but I can't actually look on our side and change it, as my account doesn't have full admin access to the management page. So I have to wait for the boss to get off the phone. I send him an email with what I found, I get some log messages showing it skipping the rule. He looks at it for a bit, comes out of his office and instantly blames another group, because its obviously something they did. 0 to blame in less then 10 seconds. He finally gives me the login, which he said he had emailed, but I must have lost it. Now, I figured the problem is in the regular expression matching on the policy, and figured I'd check there. Instead he has me alternately disable/enable the box sending or receiving messages. He thinks this shouldn't accept messages from the proofpoint servers, because its supposed to send them by magic apparently. Oddly enough, disabling its ability to receive messages shows they don't go out, and turning off its ability to send messages also keeps it from doing anything. He says to talk to the other group about fixing their poo poo, and then leaves. I wait 5 minutes, renable the sending/receiving and let messages flow through it again. Tomorrow I'm going to check the policies and fix it. I loving knew he'd instantly blame someone else, then blow smoke up everyone's rear end to delay things until he had time to fix it himself and make himself look good.
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Sep 3, 2015 05:50
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Gealar posted:A ticket came in. I think I heard about your user on the news on my way to classes after work. Was this near the Grand Canyon? I had a ticket like that at my old job, one of the really pleasant security officers was murdered. It really stung because she was the first person I'd see on my way into work every day and she was always smiling. You have my condolences. 
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Sep 3, 2015 05:55
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KoRMaK posted:Computer Janitor, the noblest profession. I've tried a bunch of different career paths in coaching, communications, ISP DSL analyst, sales, team management, business analysis etc etc etc, but I find that I'm not happy in any of them. I'm at my happiest when I have a screwdriver in my hand and a broken computer in front of me. I SHOULD branch out into server management, networking, VMware, storage etc, but it just doesn't feel as good as long as the pay and benefits I get for having my favorite hobby as my job are decent enough.
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Sep 3, 2015 07:29
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evobatman posted:I SHOULD branch out into server management, networking, VMware, storage etc, but it just doesn't feel as good as long as the pay and benefits I get for having my favorite hobby as my job are decent enough. I think every IT-person at some point have looked out the window and thought "I should have been a gardener/farmer/trench digger" at some point. I know I do today with this goddamn Exchange EWS being a bitch and denying me access for no good reason. 
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Sep 3, 2015 10:15
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Ursine Asylum posted:Ironic you should say that, given that I just got to spend a day trying to recover a month's worth of code from a developer who forgot that the "distributed" part of Bitbucket repositories doesn't mean "you never have to push or pull". What the gently caress  if he never pushed or pulled, did he never wonder why his poo poo never appeared on the server? Was he just commiting everything locally?
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Sep 3, 2015 10:29
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pr0digal posted:I get to help move this monstrosity in a couple of weeks. 1600 pounds of pure joy. That is loving glorious. My boss (last job) had a 400lb spectra tape drive that we never used. I spent many an hour shuffling it around (solo) from one end of the building to the other every time we needed to "clean" an area to make space for something else. No one figured out how I managed to move it all by myself. 6ft chisel breaker bar, a 4x4 as a fulcrum, and custom built low-profile dolly.
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Sep 3, 2015 13:04
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pr0digal posted:I get to help move this monstrosity in a couple of weeks. 1600 pounds of pure joy. Try emptying the water-tray in the ice-maker first.
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Sep 3, 2015 14:25
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MiniFoo posted:So a user is having trouble with her Lenovo X1 Carbon's wired connection (wireless seems to work fine, but is far enough away from the access point that speeds are noticeably slower). I go onsite and check it out. Thanks Ants posted:Turned off power saving on the ethernet adapter? Anything in the BIOS/UEFI relating to the ethernet port also being a vPro remote management thing? What's an Ubuntu live boot show? Definitely try booting a linux livesystem and seeing if you can repro there. If so you can probably write this off as hardware. larchesdanrew posted:I had something like this on our FTP computer when I first set it up. Turning off power saving on the adapter fixed it I ran into similar issues last year, except that rather than dropping a few packets the adapter would go completely catatonic until disabled and re-enabled in device manager (or the system was rebooted). That was a fun time trying to get the drivers updated on a new system and wondering why it kept crapping out halfway through the download.
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Sep 3, 2015 14:40
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"Hey larchesdanrew, can you move all my email from my old laptop to my new laptop?" Sure! 103gb 
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Sep 3, 2015 14:45
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