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Mr. Clark2 posted:They probably want to control the bell system with an app or some BS like that. The woman that opened the ticket is a semi-retard...and a principal. Replace the button with this http://www.dx.com/p/usb-1-channel-5v-control-switch-relay-module-green-blue-408218 then write an app to auto-ring the bell. Duh.
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Dec 18, 2015 03:30
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I don't think I'd attempt to modernize a school bell system unless that was my company's specialty. I think a lot of them are integrated into fire and PA, clock and telephone systems. You're going to be looking at a nightmare of proprietary systems that could impact the school's compliance with fire codes.
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Dec 18, 2015 03:34
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Mr. Clark2 posted:Got a ticket saying that we needed to "computerize" our bell system (I'm a sysadmin at a school). I go and take a look at the current bell system and it's just a box of wires and electronics attached to the wall. I opened it up and saw absolutely no interface that would allow a computer to be attached to it, no ethernet, no serial ports, no USB ports, no ports whatsoever and I know it's not on our network at all. Yep, I'll get right on "computerizing" it. Could probably replace the "ring the bell" button with a Raspberry PI and GPIO shield.
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Dec 18, 2015 03:36
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frogbert posted:Could probably replace the "ring the bell" button with a Raspberry PI and GPIO shield. Hahahahah it's cute that you think that
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Dec 18, 2015 03:44
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In my school system, that response is met with a prompt "yeah, no." , or otherwise "petition the superintendent to put this $100k+ contract into your next building project. Good luck."
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Dec 18, 2015 03:46
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Mr. Clark2 posted:Got a ticket saying that we needed to "computerize" our bell system (I'm a sysadmin at a school). I go and take a look at the current bell system and it's just a box of wires and electronics attached to the wall. I opened it up and saw absolutely no interface that would allow a computer to be attached to it, no ethernet, no serial ports, no USB ports, no ports whatsoever and I know it's not on our network at all. Yep, I'll get right on "computerizing" it. KoRMaK fucked around with this message at 05:22 on Dec 18, 2015 |
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Dec 18, 2015 05:07
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Slanderer posted:Hahahahah it's cute that you think that Hey, woah. I said could not should
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Dec 18, 2015 07:42
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Software developer here. I was recently blessed with helping out a Java project that was already halfway done. It's an internal application with a Java back-end and an AngularJS front-end. Everything had to be bleeding edge technology, latest versions, ect... . App's finished but doesn't run on any computer of our office workers, but just fine with support and our developers. Turns out the entire office department all run Microsoft Edge... locked in on IE7 mode. 
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Dec 18, 2015 13:46
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Mr. Clark2 posted:Got a ticket saying that we needed to "computerize" our bell system (I'm a sysadmin at a school). I go and take a look at the current bell system and it's just a box of wires and electronics attached to the wall. I opened it up and saw absolutely no interface that would allow a computer to be attached to it, no ethernet, no serial ports, no USB ports, no ports whatsoever and I know it's not on our network at all. Yep, I'll get right on "computerizing" it. Arduinos and Ras-pi's are pretty cheap. Depending on the system you might just be able to leave things intact and piggy back off them by adding in one of the aforementioned. Good loving luck figuring out which terminals to hook up to without any prior knowledge of those alarm controller boards though. Alternatively it would be pretty funny to hook up one of those remote control relays to the bell system just to gently caress with people. http://www.newegg.com/Product/Product.aspx?Item=9SIA76H2GT5498
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Dec 18, 2015 13:59
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AlexDeGruven posted:IT is still a cost center and treated as such by most organizations. The ones that don't figure it out don't last, and the ones that do are the ones that end up nice to work at (eg: mine). GoatShaver posted:Bonus points if your CEO tells you that you "just cost money". GnarlyCharlie4u posted:Last job this was the opinion of every C-level except CIO. Majority of our income was basically a call center. We built our own PBX, fax servers, etc... So which one of you is this?
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Dec 18, 2015 14:18
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It's all of us.
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Dec 18, 2015 14:24
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A ticket came in: "We need to look into a better laptop for me as this one dies way too fast." Turns out, she was working with extremely large excel documents while video conferencing + screen sharing for 2+ hours. She is not satisfied with the solution of "keep it plugged in while doing this stuff" (she had 40% left after 2 hours or so).
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Dec 18, 2015 14:39
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Kashuno posted:A ticket came in: "We need to look into a better laptop for me as this one dies way too fast." Give her a big UPS to lug around, tell her to keep it charged.
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Dec 18, 2015 14:41
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181 tickets came incode:
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Dec 18, 2015 14:48
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First helpdesk call of the day: someone needed to open a webinar in Chrome. IE is set as default, so told them to open Chrome, copy the link from their email, and paste it into the address bar in Chrome. "How do I paste?" ok time to go home
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Dec 18, 2015 15:05
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This is thankfully not my ticket, but I've had to deal with this customer in the past. This is an entirely new level of jackassery.quote:Yes, I’m still having this issue.
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Dec 18, 2015 15:20
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Kaethela posted:This is thankfully not my ticket, but I've had to deal with this customer in the past. This is an entirely new level of jackassery. I couldn't help calling them back and trolling them, pretending like I didn't know what * was. "STAR? so let's see that's S-T-A-R. OH SOMETHING'S RINGING! That's not right... Yes it is, it's 7-8-2-7. Let's try again. Oh? The symbol? I'm so silly, hold on..." hits #
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Dec 18, 2015 15:30
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do you understand what i mean by star?????
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Dec 18, 2015 15:33
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Jeoh posted:do you understand what i mean by star????? That's the thing that makes it so Mario can't die right?
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Dec 18, 2015 15:35
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"There is no star button my phone. There's an asterisk that kinda looks like a star! I can try that if you think it'll help!"
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Dec 18, 2015 15:40
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I spoke too soon guys. I turned down the job. when the school called and offered me the job there 
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Dec 18, 2015 15:46
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larchesdanrew posted:I spoke too soon guys. I turned down the job. What made you choose the one over the other?
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Dec 18, 2015 15:55
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larchesdanrew posted:I spoke too soon guys. I turned down the job. Even better news, congrats!
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Dec 18, 2015 15:55
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neogeo0823 posted:What made you choose the one over the other? $10k more a year, state benefits, deploying cutting edge tech rather than babysitting ancient tech, and I'm a teacher deep down. Just a lot of reasons.
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Dec 18, 2015 16:20
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Nice one, I hope it all works out 
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Dec 18, 2015 16:30
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larchesdanrew posted:I spoke too soon guys. I turned down the job.
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Dec 18, 2015 16:38
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Yay, finally a post! An email came in: "I tried adding a news article to our website but some of the text is missing! This needs to be fixed ASAP!" Replied: User has entered black text onto a site with a black background. Fake edit: congrats larches!
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Dec 18, 2015 16:44
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larchesdanrew posted:I spoke too soon guys. I turned down the job. And the good news keeps on trucking in! Good for you
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Dec 18, 2015 17:08
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Jesus Christ, if you put a ticket in at 10am and then are unreachable for half an hour, and then when I finally get a hold of you, you complain so much that it takes ten minutes to fix your problem instead of five, don't loving bitch to me about how much work you didn't get done this morning and "most of yesterday" because of it. I mean, I'm going to do gently caress all about your attitude except apologize because I abhor confrontation, but it's a lovely thing to do.
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Dec 18, 2015 17:16
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larchesdanrew posted:$10k more a year, state benefits, deploying cutting edge tech rather than babysitting ancient tech, and I'm a teacher deep down. Just a lot of reasons. ha ha ha ha ha ha ha you're going to be doing educational IT and dealing with teachers and students and administrators good luck (Congrats! In 2 years I may try to poach you for my edu org in CA)
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Dec 18, 2015 17:25
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Client doesn't know their AD admin creds or the local user logins to their domain controllers Today is going to be a fun day. They finally remembered it! Oh happy day. I had to go through about four passwords to finally get the right one. pr0digal fucked around with this message at 17:53 on Dec 18, 2015 |
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Dec 18, 2015 17:34
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Mr. Clark2 posted:Got a ticket saying that we needed to "computerize" our bell system (I'm a sysadmin at a school). I go and take a look at the current bell system and it's just a box of wires and electronics attached to the wall. I opened it up and saw absolutely no interface that would allow a computer to be attached to it, no ethernet, no serial ports, no USB ports, no ports whatsoever and I know it's not on our network at all. Yep, I'll get right on "computerizing" it. Get a Raspberry Pi. A few high-power transistors hooked up to the GPIO pins and a bit of web coding and you have a fully computerized bell system with a web interface.
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Dec 18, 2015 17:35
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odiv posted:Jesus Christ, if you put a ticket in at 10am and then are unreachable for half an hour, and then when I finally get a hold of you, you complain so much that it takes ten minutes to fix your problem instead of five, don't loving bitch to me about how much work you didn't get done this morning and "most of yesterday" because of it. User calls: "I just put in a ticket 10 minutes ago, I NEED THIS FIXED! I HAVEN'T BEEN ABLE TO DO A THING FOR A WEEK! THIS IS URGENT! IT IS AFFECTING PRODUCTIVITY!"
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Dec 18, 2015 17:56
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GnarlyCharlie4u posted:User calls: "I just put in a ticket 10 minutes ago, I NEED THIS FIXED! I HAVEN'T BEEN ABLE TO DO A THING FOR A WEEK! THIS IS URGENT! IT IS AFFECTING PRODUCTIVITY!" Your ticket is #41 in the queue, we are currently closing 12 tickets a day, see you on Wednesday.
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Dec 18, 2015 18:01
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quote:Why was this issue closed? It has not been resolved. The automated closure email the client received posted:From: helpdesk@mycompany.com
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Dec 18, 2015 18:06
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Awesome, just had my job threatened today because end users can't use our absolute clusterfuck of a videoconferencing system. It was specced out by the CEO and some other high up, they don't have any technical knowledge and the vendor was too unprofessional to get some kind of documented idea of what the system was supposed to do and defined expectations. So it's ballooned into this unmanageable mess that seems very much beyond the skill level of the vendor and is extremely flaky. Add to that a touchscreen UI that was custom designed by people who've clearly never taken a first year course in any kind of design whatsoever, much less user interface. So it sucks, the users cant operate it, and even when they do there's a high chance of failure due to jankiness. Yesterday a user didn't operate the system correctly, and didn't send us the meeting invite so we could check in on her in time. This is my fault because apparently she wasn't trained properly even though she definitely was trained. WTF am I supposed to do? Give users exams to make sure they work? I can't certify their capabilities. Time to update the LinkedIn, I guess. :[
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Dec 18, 2015 18:13
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odiv posted:Jesus Christ, if you put a ticket in at 10am and then are unreachable for half an hour, and then when I finally get a hold of you, you complain so much that it takes ten minutes to fix your problem instead of five, don't loving bitch to me about how much work you didn't get done this morning and "most of yesterday" because of it. Don't ever apologise for that poo poo. Maybe "I'm sorry to hear that", but never offer a straight up apology for something that isn't your fault. You're just validating their unreasonable stance and making it worse next time.
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Dec 18, 2015 18:51
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An email came in (5 minutes before I walk out the door. Also, direct to me, not to anyone else on my team):quote:Hey, ADG. We have these two new servers cabled up. Can you help get them built? I don't respond as I saw it go by literally as I was leaving. The next morning, at 6:55am, an IM comes in: quote:Hey, ADG. Any chance you can help out with these boxes today? We have the vendor on site starting at 8am 
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Dec 18, 2015 19:00
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Gettin' real sick of your poo poo, Tim.  Every Friday, our office orders lunch for all the employees. It's a tradition that I've vehemently stuck to because it's free good food and it's the most satisfying perk I get around here. Not 10 minutes before lunch is set to arrive, Tim calls the office and asks to speak to me. He says that one of our merchants, located 20 minutes away, is unable to process due to their internet being out. That particular merchant was supposed to be set for a phone line backup, but apparently that's not working either. He tells me I need to drop everything I'm doing and go out there and fix it now. I tell him I'll call the merchant and see what the issue is. He tells me he already spoke to them, they're losing sales, and they need a tech out there now. I tell him I can go out after lunch is done, but I'd really like to speak with them over the phone either way to see what the issue is and what is needed to fix it. He tells me he'll do it himself and hangs up in a huff. So I go back to my desk and give the merchant a call. Turns out their internet was down in such a way that the terminal was hanging forever when trying to establish a connection to the server. They're aware that the outtage is with their internet provider, and they're concerned because the phone line is not automatically kicking in. I walk them through unplugging the ethernet cable from their terminal, and what do you know, the phone line backup kicks in like it should. I tell them to plug the cable back in when the internet comes up, and if they have any further issues or questions to give me a call. Oh, and one last thing: Tim is on his way over there. When he gets there, tell him Neo called and got you guys sorted out in 5 minutes.  Tim got back nearly an hour after lunch arrived and hasn't spoken to me since he got back. I really hope he learned a lesson about panicking, but I really really doubt he did.
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Dec 18, 2015 19:34
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AlternateAccount posted:Awesome, just had my job threatened today because end users can't use our absolute clusterfuck of a videoconferencing system. Ha, going through this right now as well. We tested the device with a presentation twice and everything was great, using these VIA Kramer units. Come meeting time, it doesn't work, which triggers emails to me, my boss, my bosses boss, the CEO all blaming IT (not the AV department and the subcontractor that just installed all of this) for this products lack of functionality. I don't do anything!
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Dec 18, 2015 19:38
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