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Bad Munki posted:In related news, I got my shipping notice this morning (Wave 1, United States as funded by tragic 3rd-world backers), getting pretty excited to not paint yet another giant pile of plastic fantasy mans! Got my "pre-transit" notice yesterday, with an estimated arrival of this Friday. I will have the biggest unpainted dragon in my group of friends.
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May 24, 2017 18:34
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Prime it, then you can just say it's technically a WIP, thereby removing its "unpainted" status.
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May 24, 2017 18:40
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Got my notification. Twenty-five pounds of plastic coming my way.
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May 24, 2017 18:58
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Bad Munki posted:Whereabouts are you? Because last year, that was the problem, a lot of people got hit with import...stuff, and got dinged by customs. I don't think they're trying to actually rip you off or do anything shady, but there may be some case that didn't work out as intended. Have you contacted them about it? I'm in Australia. I don't really care what their intent was, they've ripped me off, and anyone else here with even a moderate order coming. Terrible Opinions posted:Bulk shipping within the US is actually way less than 10 dollars per person. The reason they don't bother charging US backers extra is probably because the processing fees and the man hours to set it up would be more than the shipping fees. Then why the gently caress are they massively overcharging ROW backers and using it to subsidise US shipping? NTRabbit fucked around with this message at 19:33 on May 24, 2017 |
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May 24, 2017 19:31
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NTRabbit posted:I'm in Australia. I don't really care what their intent was, they've ripped me off, and anyone else here with even a moderate order coming. quote:Then why the gently caress are they massively overcharging ROW backers and using it to subsidise US shipping? I get that you're pissed about that huge charge on top of your original invoice, and reasonably so, that's pretty sizable and a bit ridiculous. But at the same time, you're making assumptions about the internal finances of Reaper that I'm pretty sure you have no actual data on. Bad Munki fucked around with this message at 19:48 on May 24, 2017 |
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May 24, 2017 19:46
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Bad Munki posted:
This is a good and rational post.
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May 24, 2017 19:51
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Shipping inside the us is generally really cheap thanks to USPS, too, so it's easier to offer free domestic shipping thanks to that. Anything under a pound is lime 3 bucks, and you can ship some pretty impressive amounts for 20 bucks.
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May 24, 2017 19:58
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Also repacking a shipping container and sailing it to australia isn't free. I do think that that $179 probably would have covered direct shipping from Texas to Australia, though. Is that $179 US, or dollarydoos?
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May 24, 2017 20:00
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Leperflesh posted:dollarydoos? Down-undollars? Outbucks?
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May 24, 2017 20:04
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Bad Munki posted:Down-undollars? Outbucks? Didgeridollars Wallabucks
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May 24, 2017 20:07
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Kangarubles. Red greenbacks. Saltwater Crocodineros. Koalolly. EDIT: Funnelwonga spider.
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May 24, 2017 20:23
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Leperflesh posted:Also repacking a shipping container and sailing it to australia isn't free. US Dollars, which is $238 dollarydoos today. That's probably almost enough money for international express. Repacking a container and sailing it to Australia isn't free, but it's a drat sight cheaper than what was charged.
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May 24, 2017 20:31
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NTRabbit posted:US Dollars, which is $238 dollarydoos today. That's probably almost enough money for international express. I agree. I think you're wrong that overcharging for international shipping was an intentional choice to subsidize US shipping, but I agree you've been overcharged and have grounds to complain. Have you sent a complaint to Reaper?
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May 24, 2017 20:35
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If I were to personally ship my order from Denton TX to Sydney via UPS, which is what my 10lb domestic order is using, it would cost $260 USD. FedEx shows $405 USPS shows $94. Just in straight postage costs, USPS didn't ask any customs or value details, so the final cost would probably be higher. International shipping can get complicated, so I've no doubt someone can find cheaper rates by fiddling with it, and they probably do have a better rate since they ship many things. Meanwhile shipping via USPS I can cram up to 70lbs in one of their 12"x 12" x 6" boxes and it'll cost $18.85 to ship anywhere within the USA. Businesses get a better rate too.
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May 24, 2017 20:35
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Provided the value is under $1000 dollarydoos there are no customs costs to add
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May 24, 2017 20:38
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PirateDentist posted:If I were to personally ship my order from Denton TX to Sydney via UPS, which is what my 10lb domestic order is using, it would cost $260 USD. You made me check and it appears I'm getting 23.8 pounds of plastic, what have I done  NTRabbit posted:Provided the value is under $1000 dollarydoos there are no customs costs to add You really should contact them and try to find out what's up. But I wouldn't lead with "you're ripping me off" and "why are you gouging me to subsidize US backers"
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May 24, 2017 20:39
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Reaper is generally a good company and I don't think they have done things in an underhanded way like that (that I know of), so I would give them the benefit of the doubt. But I also appreciate that 179 genuine purestrain freedom dollars is a lot of money and you deserve a reasonable accounting of it. They did at least pull and ship all the stuff going to distributors before starting other shipments, so it seems like they were making an effort to get them their stuff as soon as they could.
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May 24, 2017 20:58
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The problem is I paid for airfreight and now I'm getting sea freight. Seems unfair to me?
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May 25, 2017 00:19
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Cthulhu Dreams posted:The problem is I paid for airfreight and now I'm getting sea freight. If you paid air and it was sent by sea it seems perfectly reasonable to request a refund for the price difference.
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May 25, 2017 05:57
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No argument here.
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May 25, 2017 13:14
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Where in Reaper do I send my complaint to?
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May 25, 2017 14:54
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Woot, wave 2 and I just received my shipping notice.
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May 25, 2017 15:56
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NTRabbit posted:Where in Reaper do I send my complaint to? http://www.reapermini.com/companyinfoandpolicies Has customer service number and email.
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May 25, 2017 17:52
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Bone zone. Got my Wave 1 shipment today. It's one thing to see the previews of some of these next to Sir Forscale, but in person, these are just massive. Not just Ma'aldraakor, but T'Raukzul, the Purple Worm, the Froghemoth are big rear end miniatures. T'Raukzul is practically a statue like Ma'aldraakor. 
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May 26, 2017 00:52
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Exinos posted:If you paid air and it was sent by sea it seems perfectly reasonable to request a refund for the price difference. They addressed this in one of the recent updates. Basically there's no money to refund because the cost of shipping the packages to your country plus employing the in-country forwarding service is equal to the cost of posting directly from Reaper except now you won't get slugged with import duties (I know this is less of an issue in Australia because we don't get taxed on things under $1000).
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May 26, 2017 01:23
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Bachtere posted:Bone zone. Got my Wave 1 shipment today. 
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May 26, 2017 01:51
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cyberia posted:They addressed this in one of the recent updates. Basically there's no money to refund because the cost of shipping the packages to your country plus employing the in-country forwarding service is equal to the cost of posting directly from Reaper except now you won't get slugged with import duties (I know this is less of an issue in Australia because we don't get taxed on things under $1000). Maybe in future they should ask us, so that we can tell them not to needlessly piss our money away, and then actually tell us rather than make us hunt the down the information like they've got something to hide
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May 26, 2017 03:35
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Got my notice last night. I think the fact my order was small-ish put me higher in the process. As of this morning it's on a truck ready to show up at my work sometime today. 7 pounds of chunky plastic in my office. It's going to be a good day. 
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May 26, 2017 11:48
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It is a good day. I don't remember ordering a flying saucer...how odd.    The box smells strongly of paint, but no leaks. All bags accounted for, now to open them an ensure the bag contents are accurate. Goremaw is Awesome!
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May 26, 2017 16:28
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Bachtere posted:Bone zone. Got my Wave 1 shipment today. I'm assuming they didn't come int he box labelled 'contents: Sledge Hammer'? I'm now super hype for Tiamat, but I need to get some practice airbrushing dragons before I attempt her I think. I don't wanna gently caress it up.
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May 26, 2017 19:21
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They probably upcycled the boxes that the models came from China in. That box originally had 6 Sledgehammer models in it, then they reused it to ship Bachtre's stuff in.
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May 26, 2017 19:25
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Fun fact: They initially intended to mail Ma'al out to backers in bags. However, there was a miscommunication, and they ended up with too many in boxes and not enough in bags. So, some people will receive their giant dragon in the retail box while others will get it in plastic.
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May 26, 2017 19:36
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I hope I get mine in a box, I think it'll look better on unpainted display that way.
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May 26, 2017 19:39
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Regarding the graveyard set, I can report that hard plastic "bones" material is great, whatever it actually is.
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May 26, 2017 19:43
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So far as I know, it's the same material, just with less plasticizer in it. ReaperBryan's at PaizoCon this weekend. Some people were joking about him bringing their orders, and he posted a picture to show how big some of the boxes are.  I just love that he included a Sir Forscale.
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May 26, 2017 19:45
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Got my box. I decided against getting a million little guys and went all dragons, and they look great. Much bigger than I expected.
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May 26, 2017 22:03
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Got a delivery notification that my 13# box is on its way and I can't wait  People who've received their Boneses: are we getting packing lists in the packages? I just wanted to check what's in the box against my pledged order (I deal with logistics at work pretty frequently and it's made me unreasonably paranoid about any kind of shipping, especially UPS).
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May 26, 2017 22:34
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Go here and you should be able to see exactly what you ordered: http://ks.reapermini.com/bones3 With that in hand, you then get to pick through and itemize all your bits 'n pieces manually. Woo! (I think they do include a packing list, but that's probably just a printout of the same thing that generates the above page, so trusting it as accurate probably isn't worthwhile if you're paranoid about missing pieces.) They did have a little video about how they pick an order, though, and it involves scanning each item as it goes into the bin, and then the person who actually packs the box does an item count to double-check for any discrepancies, if it doesn't add up right, they go through your list again.
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May 26, 2017 22:56
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Bad Munki posted:Go here and you should be able to see exactly what you ordered: http://ks.reapermini.com/bones3 Oh christ, what did I do?
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May 26, 2017 23:37
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Thanks! It did come with a paper list, so no problems there. Here's me opening the box: "Okay, Mouslings check, Core Set check...hmm, what's this plain unmarked cardboard box....  "I'm very impressed that they managed to fit Ma'aldrakar into a single box that small.
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May 27, 2017 00:26
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