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Zil posted:What does this mean if someone deletes the ticket? what ticket? e: drat I am a page sniping fool today 
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Jul 27, 2017 01:27
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elcapjtk posted:After watching that video (several years ago) I had no idea why anyone would listen to him about building a server. I still don't know. That's not at all why people watch his channel. I know the word "tips" appears in the channel name but like half their stuff is "we're doing an insane thing don't try this at home." They didn't present the server build as something you should do at home.
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Jul 27, 2017 01:28
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A ticket came in "Hello, I am in airplane and I cannot use network. Please to be unblocking air.gogomobile.com because the Internet is very important to me." A colleague from the Nashville office was in today. I showed him the ticket and we both had a laugh that upset a few folks in the greater part of the office. Oh and I shot the ticket down. The Internet is important to me too buddy.  But more seriously. We have no portable firewall on users laptops. So the ticket is pointless.
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Jul 27, 2017 02:05
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I had a woman email me at 7pm saying she is at her daughters softball game and needs to get her hot spot working. I don't work on call, gently caress answering that.
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Jul 27, 2017 02:11
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Deuce posted:That's not at all why people watch his channel. I know the word "tips" appears in the channel name but like half their stuff is "we're doing an insane thing don't try this at home." They didn't present the server build as something you should do at home.
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Jul 27, 2017 02:14
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We have a user who is literally in the middle of the jungle on vacation right now at a place that explicitly tells you that there is no cell service, and they're super angry that the mobile hot spot we told them wouldn't work isn't working. Have I mentioned how much I love working with lawyers at my new job?
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Jul 27, 2017 03:32
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A ticket came in:  I need the wifi card removed from my PC. Not possible, it's built in. We could turn it off if you need but why?There's bad wifi getting in. ??? I've got some minerals on my desk that stop some of it. [Points to rock salt lamp and a shiny rock on the monitor stand.] I'll uh see what we can do. [Walks away.]
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Jul 27, 2017 03:34
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"I put an interference field into your computer to block the signals. If you turn this switch to "off", that means that signals will bounce off of the field and won't affect your computer. If you switch it on, though, that means they'll come on to your computer, so make sure you keep it switched off." And lo, another frustrating ticket was born years hence.
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Jul 27, 2017 04:25
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You absolutely know somebody will post 'the weirdest ticket I've ever seen' when the computer only resolves DNS when that switch is set to On, even though the wires are uselessly tied to the case. The client is screaming it has something to do with WiFi crystals and interference fields but there's literally no other explanation.
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Jul 27, 2017 04:34
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What was the other one with the lady who thought there was lard in her laptop screen or something?
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Jul 27, 2017 04:38
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Arsten posted:Helpdesk IM:
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Jul 27, 2017 04:41
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uPen posted:A ticket came in: please tell me the end result was 
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Jul 27, 2017 04:45
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AAAAA! Real Muenster posted:
A voicemail I got way back at my first job, transcribed verbatim: ""Hello, your page won't load. I have been trying for the last hour to get to it a number of different ways, such as going through links from my local office's site, and it still won't load. Somebody at your office said there is no problem, well I'm calling to tell you there is a problem. You won't be able to reach me, so I won't leave any contact information. Goodbye.""
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Jul 27, 2017 04:50
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: I got an error message...
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uPen posted:A ticket came in: Going to guess it was Organite on their desk. Which is just shiny rocks and various bits of copper all sealed up with acrylic.
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Jul 27, 2017 05:00
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iospace posted:please tell me the end result was From what I remember that user was straight up stealing from the company and never returned to the office
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Jul 27, 2017 05:20
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iospace posted:please tell me the end result was Oh boy, you won't be disappointed if you look up the ending! Edit: Wait, I thought you were talking about the other one.
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Jul 27, 2017 06:41
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mewse posted:From what I remember that user was straight up stealing from the company and never returned to the office Lardscreen lady was totally stealing and if I remember rightly she was arrested trying to skip town. Fake edit: Here: https://forums.somethingawful.com/showthread.php?threadid=3564747&userid=33777&perpage=40&pagenumber=4#post463282667
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Jul 27, 2017 10:05
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AAAAA! Real Muenster posted:
On the other hand, I'm the guy who gets told to make those dumbass phone calls because someone else is too lazy to do it themselves. I've weaponized the conference button on my phone, but that doesn't stop me from feeling bad for the person I have to call.  Can you call *remote site* and see if there's any work being done? What do you see? What's the error? What's the piece of equipment? Just do it, that information won't help you.So I call the remote site, who usually says "yeah there's a lot of work being done. What's the issue on what equipment?" and they get conferenced in with the requesting department because I am not a loving secretary. Renegret fucked around with this message at 13:18 on Jul 27, 2017 |
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Jul 27, 2017 13:14
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Once when that happened, I made up a spreadsheet of all work being done in that site for the week according to our change management website and sent it over. Here ya go! *e-mails spreadsheet of ~150 scheduled maintenances*
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Jul 27, 2017 13:20
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It is the year 2017, and our new EHR system can't handle apostrophes in patient names without throwing an SQL escape error. Jesus christ.
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Jul 27, 2017 14:41
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An AWS outage came in. 
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Jul 27, 2017 15:06
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Sirotan posted:It is the year 2017, and our new EHR system can't handle apostrophes in patient names without throwing an SQL escape error. Jesus christ. I was pleasantly surprised when I found ours can do apostrophes, stresses, even stuff like ñ. I've learned not to expect that, ever, and I am not sure that will ever change.
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Jul 27, 2017 15:47
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Sirotan posted:It is the year 2017, and our new EHR system can't handle apostrophes in patient names without throwing an SQL escape error. Jesus christ. ooo, see if you can manipulate it with sql injections!
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Jul 27, 2017 16:04
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Sirotan posted:It is the year 2017, and our new EHR system can't handle apostrophes in patient names without throwing an SQL escape error. Jesus christ. 
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Jul 27, 2017 16:06
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DizzyBum posted:An AWS outage came in. We survived without downtime! Praise be since I'm primary on call.
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Jul 27, 2017 16:36
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Virigoth posted:We survived without downtime! Praise be since I'm primary on call. Did you follow some crazy ritual known as "deploying in more than one region"?
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Jul 27, 2017 16:38
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DizzyBum posted:An AWS outage came in. As long as AWS has been around, I've been very... skeptical about it. Mostly because it's a MASSIVE single point of failure. Cheap sure, but given how much of the internet relies on it? Yeah...
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Jul 27, 2017 16:56
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A few months ago, the director forced me to purchase a high speed desktop scanner because he was dissatisfied with the speed of the scanner we currently had. So I was told to order not one $900 scanner we really can't afford, but TWO $900 scanners we really can't afford. The original plan was for one scanner to belong to our office of student affairs since they scan a shitload of documents, and one scanner would reside in my inventory to be checked out as needed for projects requiring scanning a large quantity of documents. Well, the secretary of the student affairs office threw an absolute fit about how she NEEDED one of those scanners because of how much she has to scan and she just can't spend her whole day walking back and forth from the copier. The director conceded and she is now the sole owner of a $900 high speed desktop scanner. Yesterday, I had a bunch of new copiers installed. I haven't set up email scanning on them yet, and, this morning, aforementioned secretary throws another Olympic gold hissy fit about the email scanning not functioning.  I got a lot of stuff I gotta scan! How am I gonna do it now? Who are you email scanning to? Myself, so I can put it on my desktop. *stares at desktop scanner* What? How am I gonna use that? *stares at desktop scanner* I can use that to put the file on my computer? *stares at desktop scanner* I don't know how to use that.Now I'm apparently under the bus because the last four times I showed her how to operate the SINGLE BUTTON SCAN TO DESKTOP FUNCTION weren't adequate and I should have trained her better. P.S. Also gently caress whoever translated Konica-Minolta's web interface. Trying to determine what information it's asking for in broken engrish is hilariously infuriating A Frosty Witch fucked around with this message at 17:10 on Jul 27, 2017 |
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Jul 27, 2017 17:07
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AWS allows people to shoot themselves in the leg just as easily as any other deployment method does. Ultimately it still requires you to architect a solution with resilience, it just removes the CapEx and lead time requirements of the 'traditional' method, and provides different tools for doing it.
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Jul 27, 2017 17:08
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turn left hillary!! noo posted:I was pleasantly surprised when I found ours can do apostrophes, stresses, even stuff like ñ. I've learned not to expect that, ever, and I am not sure that will ever change. Try a 4-byte emoji
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Jul 27, 2017 17:48
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Sirotan posted:It is the year 2017, and our new EHR system can't handle apostrophes in patient names without throwing an SQL escape error. Jesus christ. Sounds like little Bobby tables should be a patient in your system.
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Jul 27, 2017 17:55
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Data Graham posted:Try a 4-byte emoji I'll do that when we have a patient who includes one in their name. I live in a rural area so it'll probably take longer here. 2025, maybe.
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Jul 27, 2017 18:22
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larchesdanrew posted:A few months ago, the director forced me to purchase a high speed desktop scanner because he was dissatisfied with the speed of the scanner we currently had. So I was told to order not one $900 scanner we really can't afford, but TWO $900 scanners we really can't afford. You're not a teacher / trainer. Tell them to get hosed.
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Jul 27, 2017 20:13
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Print the instructions and staple them to her face.
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Jul 27, 2017 20:31
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If I (as in IT) am introducing something then I'll be happy to provide some sort of end-user training (as in, arrange it). When a department pisses and moans about having to have a piece of software and then sits on their hands when it's been deployed because they don't know how to use it, then they can 
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Jul 27, 2017 20:44
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larchesdanrew posted:P.S. Also gently caress whoever translated Konica-Minolta's web interface. Trying to determine what information it's asking for in broken engrish is hilariously infuriating It's probably the same person who translated their technical courses. There's a bunch of crap like: quote:We should that no storage media such as USB memories are stored in locations that could be easily accessed.
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Jul 27, 2017 20:49
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Collateral Damage posted:Print the instructions and staple them to her face. Use their scanner to scan an image of instructions for using the scanner (written in crayon) and set it to their desktop background.
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Jul 27, 2017 20:51
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Renegret posted:if it's not in the ticket, it never happened
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Jul 27, 2017 21:17
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Che Delilas posted:Use their scanner to scan an image of instructions for using the scanner (written in crayon) and set it to their desktop background. When my mom was out of state, I stopped by to watch a movie/eat a pizza with my dad. And she wanted me to make sure that her Scanner was working. So i texted her a picture of her computer monitor with a scanned handwritten note with the date and time. She didn't seem to think it was funny.
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Jul 27, 2017 21:27
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larchesdanrew posted:
"Perfect. I'll remove that useless equipment at once then" Edit: oh my god the best thing just happened... We've had an issue with people being locked out of our ERP software because we were using all of the concurrent licenses. We recently upgraded the software and now have this handy-dandy web client. I just received an email from my coworker who is looking into the issue: quote:All, GnarlyCharlie4u fucked around with this message at 22:14 on Jul 27, 2017 |
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Jul 27, 2017 22:00
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