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Several times at this place the only way I've found out that it's someone's last day here is when there's an announcement about a farewell lunch.
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Aug 11, 2017 22:26
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The Iron Rose posted:"Due to the short notice of this request, I cannot guarantee a system will be ready for Frank McDickhead upon his arrival. We'll try our best."
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Aug 11, 2017 22:48
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The Iron Rose posted:poo poo that pisses me off: New Hire tasks that come in at 2:30pm on a Friday for an employee starting monday. We have a lot of people back-date their new user forms, and stuff like that. We don't care, it shows the creation date so whatever, and we get the accounts made same and/or next day. What's been happening this week though is weird. People are putting in the new user forms, and then trying to submit access requests for those new users as little as 2 minutes later. And then becoming confused as to why the access form asks them to verify the users as they aren't found. This has never been something that people have tried to do before this week. They've always at least waited until the new user form was processed to get AD accounts. I just don't get it 
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Aug 11, 2017 22:49
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Dick Trauma posted:I just got back from my first visit with the therapist. She's within walking distance so I notified the executive assistants that I would be gone for an hour and off I went. It was a positive experience. Unlike the last time I tried therapy years ago this one asked me some basic questions about my background and my past. I did my best to be honest and open about the last 40+ years of personal horseshit so she has the best chance to help me. Congrats, man! I'm super glad you're starting a good relationship with a therapist you can feel comfortable with.
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Aug 11, 2017 23:20
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The Iron Rose posted:"Due to the short notice of this request, I cannot guarantee a system will be ready for Frank McDickhead upon his arrival. We'll try our best." At my last job, if it was a last second request like this, I'd find a crappy loaner that was already set up and blow away profiles, run updates, and just hand it off. They bitch? "Sorry, ,this is all we've got on hand. The request wasn't submitted with enough time to order, configure, and deploy a new computer and software. Please refer to our guidelines for future requests." Usually got the point across and someone using a piece of crap out of warranty 5+ year old computer was hilarious. Especially when we'd find out later that the manager requesting the hardware knew they'd have a new hire coming in weeks ago, but decided not to tell us. 
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Aug 12, 2017 03:30
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Pissing me off: It's greenwhite, blue, bluewhite, green 
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Aug 12, 2017 21:47
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A Pinball Wizard posted:Pissing me off: It's greenwhite, blue, bluewhite, green My CCNA book says that's so you could run a POTS line on the blue pair, back when 10/100 only used two pairs. Dunno if that's true. (I'm very mildly blue/green colorblind, especially in low light. I feel your pain.)
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Aug 13, 2017 06:01
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sfwarlock posted:My CCNA book says that's so you could run a POTS line on the blue pair, back when 10/100 only used two pairs. Dunno if that's true. I was going to mention I have blue/green/purple blindness issues earlier, but I was like "Naaaaaaaaah." Then I saw that.
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Aug 13, 2017 06:27
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How important is it really? As long as it's the same colour on both sides, and it's not one of those fancy crossed cables, it should be fine, right? Maybe not 10GB fine, but office-use fine?
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Aug 13, 2017 10:33
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Dunno-Lars posted:How important is it really? As long as it's the same colour on both sides, and it's not one of those fancy crossed cables, it should be fine, right? Maybe not 10GB fine, but office-use fine? The orange and green have higher twist rates. it is also expecting to get pairs on pins 1,2 and 3,6. you might struggle to get 100MB without doing at least that.
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Aug 13, 2017 10:37
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KennyTheFish posted:The orange and green have higher twist rates. it is also expecting to get pairs on pins 1,2 and 3,6. you might struggle to get 100MB without doing at least that. It's fine to reverse the order of which pairs get twisted more often, what matters is just that each pair of wires is twisted the same rate, and that that rate is not the same as any other pair in the cable.
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Aug 13, 2017 10:47
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sfwarlock posted:My CCNA book says that's so you could run a POTS line on the blue pair, back when 10/100 only used two pairs. Dunno if that's true. That is correct. On the plus side, in a non-academic setting, components on either end (jacks, patch panels) generally have the color codes labeled on them so you don't actually have to remember them.
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Aug 13, 2017 11:40
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guppy posted:That is correct. Or so you don't have to figure out where this particular jack wired each pin to. What was always fun for me is when someone calls for a damaged cable and has already snipped off and disposed the damaged end. I sort of needed that, lest I make a crossover. Thankfully with gigabit, most everything does auto MDI-X sensing.
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Aug 13, 2017 21:16
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mattfl posted:We just recently switched to servicenow. It's such a POS lol 18 Character Limit posted:I cannot disagree, but I haven't decided which portion of it is most evil: the core product, or how our own people set it up for us. SNOW looks like it can be a decent system, the tools are all there. It's all in the execution.... SNOW was recently deployed to my company after ~6 months of testing with the sales teams. Surprise! It has almost none of the functionality we expect/need on the IT end. Finding information and working tickets takes 3x as long now, and a bunch of automated stuff between monitoring programs and SNOW are halfway implemented, so we've got tickets auto-closing that shouldn't be, and tickets flat out refusing to close no matter what that should have auto-closed , etc. etc. The deployment to us was rushed, because the company didn't want to pay to relicense our old system for another year, so it's still available, but read-only, and now, 3 months later, it's 3 months out of date. We still have to refer to it, because some critical information did not port over to the new system properly - and no old tickets ported over. Somehow it's our fault that we didn't give the devs 'feedback' on the things we needed: NO ONE knew what our workflow would look like until 72 hours before rollout. We didn't really get a chance to test it at all. Trainings trickled out a month before deployment, but didn't cover how the NOC uses things at all - I sure do know how Helpdesk would work an incident though! My little avatar for Exchange/SfB has been  for the last month or so, I get comments on it all the time. It (should be) an absolute embarrassment to the team responsible, and the poor rollout has probably poisoned most current employees opinions of it for years to come. Which is a shame, because at it's core it looks like it could be really good if developed and implemented in a sane way.Example: We're an MSP, we generally refer to our customers internally by a 3-digit alphanumeric site code. There has been no way to sort any type of information by this site code in SNOW since deployment at the end of April. Like, the field is there if you do a 'company' search, but has not been present in any other menu/search/field/whatever. Basic, basic stuff. It's really hard to figure out if you're looking at a specific hardware problem or a site outage, because there's still no way to filter assets (CIs) by location (Site Design) - you have to look at each asset individually, and then (hopefully) look at other items in the same subnet to make sure they have the same site design......
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Aug 14, 2017 06:55
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devmd01 posted:gently caress servicenow and the team that is driving all of the ITIL bullshit I have to deal with. This wouldn't bother me too much, if it were used properly and explained properly. As it is, we have people trying to treat incidents, requests, changes, etc. as interchangeable, which is just confusing as gently caress. Frequently people aren't creating changes at all, which means no one knows when work is actually being performed. It's great fun calling a customer to report down equipment, only to be told 'oh your guys are here right now working on X'. Actually, writing the emails to them and their bosses and my bosses when that happens is fun, but the rest of it is not.
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Aug 14, 2017 06:59
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Welp, the boss came out and told us all he is selling the company. This is the boss that a few months ago had a meeting telling everyone "you all probably notice the tension between myself and the family, all I can say is I really hosed up and am sorry". Guessing he cheated on his wife. He has already sold a number of his sports cars. I can see it might be better with new owners but also 'better the devil you know'. Resume blasting every other compeditor over the weekend - hopefully I get some leads.
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Aug 14, 2017 10:19
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A large part of my day today was taken up diagnosing an issue that turned out to be a VRRP configuration problem on a set of routers in the network of our provider. Symptoms were packet loss when using a VRRP interface as a gateway, no problem when using one of the router interfaces, no issues with traffic coming back the other way. Got the thing diagnosed as best I could with this setup being essentially a black box, ft packet captures, sent it to the provider, they found a configuration error and scheduled a change to fix it. So far so good. However, I'm now being asked to almost write a playbook for how to deal with this situation if it comes up again - which seems at best a way to guide people towards the wrong problem since the cause of the fault could have been any number of things. I consider it to be a thing that comes with experience rather than anything that can be rote-learnt, and the scope of "narrow a connectivity issue down to a root cause" could fill a book. Not sure I can be bothered to have that argument though.
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Aug 14, 2017 18:32
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I submitted a ticket to a vendor asking if a thing was possible. After 6 days of silence, I get the response: "Are you still experiencing this issue?" gently caress you.
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Aug 14, 2017 18:37
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Humphreys posted:Welp, the boss came out and told us all he is selling the company. This is the boss that a few months ago had a meeting telling everyone "you all probably notice the tension between myself and the family, all I can say is I really hosed up and am sorry". Guessing he cheated on his wife. He has already sold a number of his sports cars. I think I saw this on a Lifetime movie already. Are you sure the wife's trainer isn't behind the whole fiasco?
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Aug 14, 2017 20:01
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The Fool posted:I submitted a ticket to a vendor asking if a thing was possible. Working for a vendor, that can be translated to 'I don't know the answer, so I sat on the question in hopes that you figured it out.'
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Aug 14, 2017 23:01
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The Fool posted:I submitted a ticket to a vendor asking if a thing was possible. Anything I submit to a vendor gets 48 hours. Then the calls start. If you let them sit on the ticket, that's on you, not them.
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Aug 15, 2017 00:59
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DigitalMocking posted:Anything I submit to a vendor gets 48 hours. Yeah, if it was causing an issue for anything in production it'd be a different story. Peachfart posted:Working for a vendor, that can be translated to 'I don't know the answer, so I sat on the question in hopes that you figured it out.' It was a simple, "I see in your documentation that your product has X, can the X feature do Y?" We've already bought the product and have used it successfully in a couple projects. No would have been a completely acceptable answer.
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Aug 15, 2017 01:25
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porktree posted:I think I saw this on a Lifetime movie already. Are you sure the wife's trainer isn't behind the whole fiasco? In all honesty, it could be true.
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Aug 15, 2017 10:04
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Lmao capped business internet services in TYOOL 2017
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Aug 15, 2017 11:09
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Why do telecom companies hate me? Ordered Internet/Phone services for our new retail branch location back in June with Spectrum (formally Charter). After going through 3 different "account executives" to even place the drat order because none of them would ever contact me back, it was finally ordered. Site survey is done, installer shows up, but then does nothing because they never bothered to run a line to the building first. Apparently the "installer" doesn't actually install the cable, that is another department's job. Date of installation gets pushed all the way to November 10th. We are going to need internet working before then so I order Internet only from the other available provider, CenturyLink. They have now went radio silent as well. The person I was dealing with has not responded to emails or voicemails since Thursday. Phone calls to CenturyLink sales show no record of me ever having placed an order, or ever having called for that matter. All I am trying to do is exchange money for services... do they not like money?
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Aug 15, 2017 14:21
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stevewm posted:telecom companies hate It's nothing personal, they just have a hatred of their services because they know they only exist still because of lobbyists making it illegal for cities/towns to make their own services. There's also the thought that people are biased against government utilities and so they make people think "if the private sector is this bad, how hosed up would the government version be?"
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Aug 15, 2017 14:32
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Why do old people assume everyone under or younger (god drat millennials) than them is lazy and knows nothing, and then proceed to correct you by telling you the wrong thing? I hate it when non-IT people are in IT because they have been in the company for a long time, and not because they are skilled. They don't know what anything means, just what buttons to click. Please stop telling me what the numbers mean.
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Aug 15, 2017 14:37
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Avenging_Mikon posted:It's nothing personal, they just have a hatred of their services because they know they only exist still because of lobbyists making it illegal for cities/towns to make their own services. There's also the thought that people are biased against government utilities and so they make people think "if the private sector is this bad, how hosed up would the government version be?" I deal with 8 different telecom companies, 6 national ones, and 3 locals. The 6 nationals are all absolutely horrid to deal with. No interaction ever goes smoothly or as it is supposed to. The 3 locals on the other hand are completely different. You can talk to a person any time and when orders are placed they get done. Generally no fuckups. Had this been one of the locals I deal with, it would have been installed and going a week after I ordered it.
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Aug 15, 2017 14:42
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Work is sending me to a cybersecurity conference in October, and I was going by myself. Now my boss has taken time out of his overseas vacation to email me and ask if I can register him for it too. Goddamn it. I don't think I can take being stuck with him in a plane and at a 3 day conference out of state. Might have to fake an illness or something. Fuckkkkkkkkkk someone please give me a new job in the next 1.5 months.
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Aug 15, 2017 15:50
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Yay! CenturyLink is supposedly going to install their service tomorrow. If it works well enough I think I'll be telling Spectrum to pound sand.
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Aug 15, 2017 16:01
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Sirotan posted:Work is sending me to a cybersecurity conference in October, and I was going by myself. Now my boss has taken time out of his overseas vacation to email me and ask if I can register him for it too. Goddamn it. I don't think I can take being stuck with him in a plane and at a 3 day conference out of state. Might have to fake an illness or something. "You can take my registration spot!"
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Aug 15, 2017 16:01
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Sirotan posted:Work is sending me to a cybersecurity conference in October, and I was going by myself. Now my boss has taken time out of his overseas vacation to email me and ask if I can register him for it too. Goddamn it. I don't think I can take being stuck with him in a plane and at a 3 day conference out of state. Might have to fake an illness or something. "Sorry, there aren't any registration spots left".
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Aug 15, 2017 16:04
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I tried running it by his boss, asking if I should go ahead with the registration since they only reimburse you for the expenses of one person and "not sure if we have the budget for us both to go". She told me to register him.
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Aug 15, 2017 16:06
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Sirotan posted:I tried running it by his boss, asking if I should go ahead with the registration since they only reimburse you for the expenses of one person and "not sure if we have the budget for us both to go". She told me to register him. I had something similar last year. Sent a request in for some training, SANS Sec401, pretty simple stuff but I would have found it useful. Some back and forth and my boss decrees that we don't have the money in budget for training, even if it is in town and there's no travel expenses. Alright fine. Then 3 days later he's telling us he got the company to pay for him to go to RSA, BlackHat, and VMWorld. And he had the nerve to bitch about having to pay for his wife's plane tickets. Man, gently caress self serving management.
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Aug 15, 2017 16:16
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Ask if it's more relevant to your job (doing security I assume?) or to his job (being a manager). Alternatively tell them you're already registered and there's a fee to change a registration.
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Aug 15, 2017 16:17
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Antioch posted:I had something similar last year. Sent a request in for some training, SANS Sec401, pretty simple stuff but I would have found it useful. Some back and forth and my boss decrees that we don't have the money in budget for training, even if it is in town and there's no travel expenses. Alright fine. Taking a guess, I'll bet your training has to come out of the department budget and his training was an addendum out of a larger general budget. His training wouldn't be affecting the department budget. However he definitely should have gone to bat for you with the higher ups and tacked your training on as an earmark. That's pretty lovely.
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Aug 15, 2017 16:20
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Sirotan posted:Work is sending me to a cybersecurity conference in October, and I was going by myself. Now my boss has taken time out of his overseas vacation to email me and ask if I can register him for it too. Goddamn it. I don't think I can take being stuck with him in a plane and at a 3 day conference out of state. Might have to fake an illness or something. Make sure to book the airplane seats separately. Separate hotels too. Don't forget to bring a fake mustache.
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Aug 15, 2017 16:22
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Slip an internet connected vibrator into his luggage, give him a first hand reason to care about security when he's ordered off the plane after a discreet button press.
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Aug 15, 2017 16:31
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Dick Trauma posted:Make sure to book the airplane seats separately. Separate hotels too. i'm quite sure Sirotan can conSeal her identity in smarter ways.
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Aug 15, 2017 17:40
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stevewm posted:Yay! CenturyLink is supposedly going to install their service tomorrow. If it works well enough I think I'll be telling Spectrum to pound sand. Oh how cute, getting optimistic about a communications provider hitting a schedule.
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Aug 15, 2017 18:27
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