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FAUXTON posted:yeah some rear end in a top hat is always answering them You on Fi again?
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Oct 6, 2017 07:03
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bigman.50grand posted:so the few of you who were lucky enough to score a Pixel as a replacement could flip it right back to Google for a pretty steep discount on a Pixel 2... Argh I'm so tempted! I could flip the Google Home Mini thing too, for an even cheaper Pixel 2...  Hope long are the pre-orders available? Gonna do some homework tonight..
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Oct 6, 2017 11:07
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Nexus 5X just died. Won't boot past the Google logo. So what am I buying as a replacement, a Pixel? I need a phone now so I won't wait on a Pixel 2 apparently. And it looks like that or a Moto X4? (also holy poo poo is their troubleshooting support staff ever bad, dude was reading off a script with actively untrue instructions about what I should be seeing on my screen)
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Oct 6, 2017 15:34
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DACK FAYDEN posted:Nexus 5X just died. Won't boot past the Google logo. There is a wait of a few weeks for the Moto X4 if you order it through Google. You should be able to get a free replacement of your 5X overnight or two days which I did for mine. Might be the best option.
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Oct 6, 2017 15:46
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Tailored Sauce posted:There is a wait of a few weeks for the Moto X4 if you order it through Google. You should be able to get a free replacement of your 5X overnight or two days which I did for mine. Might be the best option.
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Oct 6, 2017 15:51
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That's odd then, I was out of warranty as well but I mentioned it was bootlooping and they agreed to replace it.
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Oct 6, 2017 15:55
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Tailored Sauce posted:That's odd then, I was out of warranty as well but I mentioned it was bootlooping and they agreed to replace it. edit: holy poo poo googling "bootloop" reveals a goddamn motherlode of people having this issue back to the support chat queue I go and hopefully I get someone who isn't just reading off a script with broken English this time e2: second dude spoke much better English. Apparently bootlooping replacements stopped last month (as in last week, end of September) and now I have to contact LG. In chat with THEM now. e3: and the best LG can offer is a two-week turnaround on a repair, they won't replace or expedite in any way. I'm pretty loving pissed. Guess I'm going to try to tweet at them. DACK FAYDEN fucked around with this message at 16:41 on Oct 6, 2017 |
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Oct 6, 2017 16:01
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I'm a fi customer and ordered the Pixel 2 XL yesterday morning, but directly from the Google store with their financing thing. Did I do this wrong? I'm hoping the financing thing is just attached to my fi bill like with my XL.
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Oct 6, 2017 16:35
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unbutthurtable posted:I'm a fi customer and ordered the Pixel 2 XL yesterday morning, but directly from the Google store with their financing thing. Did I do this wrong? I'm hoping the financing thing is just attached to my fi bill like with my XL.
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Oct 6, 2017 20:42
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KICK BAMA KICK posted:Sounds like you're getting the separate financing like I got when I got my pixel a few weeks ago. You should have emails about that by now? It's no big deal but it is an extra hassle over having it on the Fi bill. Good to know -- I ended up cancelling my Google store order and putting in a new one through Fi. I'm not sure I can trust the delivery estimate this far out, but it seems like it won't delay it at all.
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Oct 6, 2017 21:06
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unbutthurtable posted:Good to know -- I ended up cancelling my Google store order and putting in a new one through Fi. I'm not sure I can trust the delivery estimate this far out, but it seems like it won't delay it at all. Is it different from ordering from the store? I'd rather do it all through fi and keep it all on my one bill than go through a separate payee. I already ordered through the store but I can cancel and reorder through fi if it keeps it all on my bill.
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Oct 6, 2017 21:24
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Take a look and see if you've gotten emails mentioning Synchrony Bank (like inviting you to set up an online account), that's what the separate Google Store financing is. You would've seen that name on the screen where you punch in your info for a credit check. I never ordered a phone through Fi other than the one when I was first signing up so I don't know if that process would look similar enough to be confused for the other though. The Google Store/Synchrony is basically setting up a credit line that only works at the Google Store and you have a web account, pay like any other card, etc. If you do do that "minimum payment" is what you want to set up your recurring draw for, that'll be the $X/mo the financing works out to; "statement balance" is the full value of the phone. I had to look closely at that when I set it up but I might just be dumb.
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Oct 6, 2017 22:56
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Well hell, if I'm going to have to wait two weeks for a replacement 5X, why not just drop cash on a Pixel 2 that'll ship in two weeks instead? Is there some hidden underlying flaw I don't know about because it's brand new and nobody's gotten their hands on it yet?
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Oct 7, 2017 00:01
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DACK FAYDEN posted:Well hell, if I'm going to have to wait two weeks for a replacement 5X, why not just drop cash on a Pixel 2 that'll ship in two weeks instead? Is there some hidden underlying flaw I don't know about because it's brand new and nobody's gotten their hands on it yet? imo you should try Fi support again and give them hell about it, try and escalate and just refuse to take no for an answer. nicely, of course. the 5X is a hugely defective phone and the reason they have been quietly fixing out-of-warranty devices is because they're (rightly) afraid of class-action lawsuits, so use online stories to your advantage. i am on my 3rd phone, my brother had bootloop problems, and a huge % of people in this thread have had issues too. it's awful and i think nobody should take "oh we quit replacing our defective garbage last month" as an excuse
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Oct 7, 2017 00:17
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I'm getting almost 100 for my cracked screen 5x on a trade in. Is that good or should I fix the screen first? Getting a x4 since I can't really afford a pixel right now but wanted a new phone. Every time I've called the staff it has been pretty good service. Do they service different call centers for different areas? I've never gotten anyone from overseas when I called or had them call me.
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Oct 7, 2017 00:37
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Lutha Mahtin posted:imo you should try Fi support again and give them hell about it, try and escalate and just refuse to take no for an answer. nicely, of course. the 5X is a hugely defective phone and the reason they have been quietly fixing out-of-warranty devices is because they're (rightly) afraid of class-action lawsuits, so use online stories to your advantage. i am on my 3rd phone, my brother had bootloop problems, and a huge % of people in this thread have had issues too. it's awful and i think nobody should take "oh we quit replacing our defective garbage last month" as an excuse
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Oct 7, 2017 00:50
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DACK FAYDEN posted:Well hell, if I'm going to have to wait two weeks for a replacement 5X, why not just drop cash on a Pixel 2 that'll ship in two weeks instead? Is there some hidden underlying flaw I don't know about because it's brand new and nobody's gotten their hands on it yet? I did it with mine, I had to send the phone back 3 times, as the first two times they sent it back still boot lopping. Long story short LG is pretty poo poo.
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Oct 7, 2017 02:26
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Lutha Mahtin posted:imo you should try Fi support again and give them hell about it, try and escalate and just refuse to take no for an answer. This. Their first line support are barely competent and will claim they can't do something even when they absolutely can. 100% of all problems that aren't basic "how do i computar" stuff end in "we need to have a specialist call you" which literally never happens; I've started just going "no, fix it before I leave here" and poo poo actually gets done once they realize helping is faster than filibustering.. You just have to block off some time to do this.
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Oct 7, 2017 05:25
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Looks like I'm getting my 6P replaced with a 128GB Pixel XL but it might only be because my original 6P replacement was still under warranty. Now the question becomes do I just let it ride or trade it in towards a Pixel 2 XL.
Chaotic Flame fucked around with this message at 16:01 on Oct 7, 2017 |
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Oct 7, 2017 15:53
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The only complaint I have with the Nexus vs the 6p is the speaker volume and the lack of stereo speakers. Its fine with headphones, at least at home, but I used to be able to play music out of the phone and be satisfied with the quality and volume. Not so anymore.
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Oct 7, 2017 16:56
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Chaotic Flame posted:Looks like I'm getting my 6P replaced with a 128GB Pixel XL but it might only be because my original 6P replacement was still under warranty. Now the question becomes do I just let it ride or trade it in towards a Pixel 2 XL. If you trade it in for a vanilla pixel 2 then switch to T-Mobile, you actually get paid a small amount to upgrade. T-Mobile will pay you $325 to bring your pixel 2 + $410 trade-in with Google
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Oct 8, 2017 06:16
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Chaotic Flame posted:Looks like I'm getting my 6P replaced with a 128GB Pixel XL but it might only be because my original 6P replacement was still under warranty. Now the question becomes do I just let it ride or trade it in towards a Pixel 2 XL. I'm beginning to feel like I'm the only person whose 6P never gave them any trouble... I've used a Pixel XL though and I'm trading the 6P in on a 2 XL, so I'll let you know if I think it'd be worth it.
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Oct 8, 2017 06:35
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I'm thinking of switching to Fi, but I have a few concerns: 1. I used to use Google Voice, and it was pretty unreliable - missing texts/calls, no VM, etc. I've heard some similar complaints about Fi, I feel like. Is this still an issue? 2. I've heard issues of runaway data use from Android making your Fi bill spike. Is this also pretty unsubstantiated?
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Oct 8, 2017 15:25
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IuniusBrutus posted:I'm thinking of switching to Fi, but I have a few concerns: 1. Voice and Fi are pretty different. Voice is using the internet to make calls and texts, Fi is using actual carriers (Sprint, T-Mobile, and US Cellular) to make calls. The most you'll get is a lovely signal but you can switch over to another carrier if you want (though Fi does this on the fly, it doesn't always pick the best signal). 2. I've heard of this too but it's only seemed to affect the 6P and the 2016 Pixels from what I've heard and I've really only heard about it on Reddit. If this does happen, you can always call and tell them and they'll just remove the charges.
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Oct 8, 2017 16:28
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Can someone on a 5x with a fi approved Oreo version tell me their version number, please? About phone build number (not from beta switch trick from an ota would be best) This is surprisingly hard to Google, I want to clean flash from the developer portal.
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Oct 8, 2017 18:11
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ThermoPhysical posted:
I had usage issues all the time with my 5x. I'd baby my data like nothing else and struggled to keep under 3 GB per month. When I switched to Cricket and stopped babying my usage, I was hitting 2.5 GB per month. I've also had the phone disconnect from unreliable Wi-Fi without notification while watching video and racked up like 1/2 GB in a day. I've also had a random app pull data for no reason while driving and blow through my limit. I ended installing an app to control the daily, but that app was buggy and the whole experience was stressful in general.
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Oct 8, 2017 19:04
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Quaint Quail Quilt posted:Can someone on a 5x with a fi approved Oreo version tell me their version number, please? I updated to Oreo a few weeks ago on my 5X. I had whatever the latest release of 7.1.x it was on and the latest month of security patches when I did it; I used the downloadable OTA image and updated the phone using ADB. I mention this because I don't know if this means I have a different build number than what you're looking for. Anyway, my phone says it's build number OPR6.170623.013
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Oct 8, 2017 19:32
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Data anecdote: I used to use a 5X and now have a Pixel, and I don't really struggle with data usage. I consistently keep it well under a gig most months. Basically, I think YMMV.
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Oct 8, 2017 19:49
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I had the runaway data issue on my 5x, it turned out to be a google background service making GBS threads itself, I disabled it and the problem went away. I went from around a gig a month on t-mobile to ~1.5-2 on Fi, but t-mobile sucks out loud here and Fi is decent so I'm entirely willing to believe I'm just using it more. The real problem is when they randomly give you a "delayed usage charge" with no way to verify it's legitimate.
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Oct 8, 2017 20:19
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So long as voice is reliable and I can submit refund requests for data issues I can deal with that! My only other concern is phone availability; I get that Google can cross ship you a replacement very quickly, but I can't be without a phone due to work. I know I can throw my sim in an unlocked T-Mobile phone and have service work, but I've also heard that Google will do poo poo like lock your account do to that. Anyone have expri be with this? I'd just need it for a couple days, if ever, while I wait for a replacement phone to arrive.
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Oct 8, 2017 20:37
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I have not heard of anyone having that issue and I've read a LOT of "my 5x took a poo poo and google put my replacement on a slow boat from china" threads where people are putting their sim in whatever crap phone they have lying around.
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Oct 8, 2017 21:46
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IuniusBrutus posted:So long as voice is reliable and I can submit refund requests for data issues I can deal with that! Best way I've heard is to just get a free data-only SIM. You can put that in any device and all it will use is your data. You can make calls via Hangouts and whatnot until your replacement arrives.
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Oct 8, 2017 22:13
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They sternly warn that third party phones aren't supported, but I don't think anyone has actually been burned by using one. Edit: ^^ Yeah, I've used the data SIM abroad for a secondary phone. Works well.
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Oct 8, 2017 22:13
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I got a data sim and threw it in my old phone so I'm theoretically ready to go if my 5x dies.
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Oct 8, 2017 22:24
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Okay! Someone give me a referral code asap!
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Oct 8, 2017 22:39
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IuniusBrutus posted:Okay! How about https://g.co/fi/r/J671UX ?
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Oct 8, 2017 22:45
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DACK FAYDEN posted:Nexus 5X just died. Won't boot past the Google logo. Mine just died too. Bootlooping. My partner had the same phone - one he bought in Europe and not on Fi - but he got it a few weeks before I got mine, and it died a few weeks before mine did. I'm so pissed. Got nowhere with Fi support or LG. Did Google kill them so we would have to buy their new phones!??
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Oct 10, 2017 04:15
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Looks like the Android One Moto X4 is being delayed by a week due to production issues. People on Reddit are super pissed about it. One person complained to Project Fi about it and got a $19 account credit (which refunds their expedited shipping).loldance posted:Mine just died too. Bootlooping. My partner had the same phone - one he bought in Europe and not on Fi - but he got it a few weeks before I got mine, and it died a few weeks before mine did. I'm so pissed. Got nowhere with Fi support or LG. Did Google kill them so we would have to buy their new phones!?? No. LG killed them because they were bad at making the 5x and a few of their other devices.
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Oct 10, 2017 06:14
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ThermoPhysical posted:Looks like the Android One Moto X4 is being delayed by a week due to production issues. People on Reddit are super pissed about it. One person complained to Project Fi about it and got a $19 account credit (which refunds their expedited shipping). Eh, I'll live. My refurbed 5X is working fine for the moment.
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Oct 10, 2017 08:46
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ThermoPhysical posted:No. LG killed them because they were bad at making the 5x and a few of their other devices. But hey, Pixel 2 in like a week. So whatever, right? Sucks to drop so much cash but for once I'll be cutting-edge.
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Oct 10, 2017 18:05
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