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BigBadSteve
Apr 29, 2009

Same problem here in Melbourne, Australia, for the last three days. Haven't been able to connect with the app at all in that time. I've had occasional Awful app connection issues over the few years I've been using the app, but only lasting hours tops, never lasting this long before. Switching between WiFi and my phone provider's internet doesn't help. Browsing SA forums in Firefox on the phone works just fine.

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Daztek
Jun 2, 2006



I don't have any issues, but I saw that Android Webview had an update a few days ago, maybe that did something?

Eiba
Jul 26, 2007


baka kaba posted:

The site runs through a service called Cloudflare, which sits between us and SA and does stuff like content delivery. Usually that's transparent, but if there's some kind of issue it means you'll get some kind of Cloudflare stuff on the page, or just a whole Cloudflare error page and no SA content at all

The app doesn't know what to do with that, so you just get a generic error. And it's hard to know what's even happening or to try and work around it, because I don't think any of us devs get these errors. They just seem to pop up when people are reporting Cloudflare issues in general, and they seem to only affect people in certain regions, people on data vs wifi, etc
Oh. That's good to know.

I'm in the northeast US, and the issue persists on data and WiFi. The site is accessible on my phone's browser, if any of that helps.

pokeyman
Nov 26, 2006

That elephant ate my entire platoon.
Uninformed spitballing:

Any chance the Forums (via CloudFlare?) recently bumped some SSL config off the accepted list?

Does Awful.apk somehow look like a bot and CloudFlare/the Forums is blocking just the app's requests?

vortmax
Sep 24, 2008

In meteorology, vorticity often refers to a measurement of the spin of horizontally flowing air about a vertical axis.
It's working fine for me down in Arkansas, and I'm posting from the app right now. Both on data and wifi. Samsung Galaxy S6 running Android 7.0 and Awful 3.3.1

sourdough
Apr 30, 2012
Yeah, working just fine in northern California for me on a Pixel 2.

baka kaba
Jul 19, 2003

PLEASE ASK ME, THE SELF-PROFESSED NO #1 PAUL CATTERMOLE FAN IN THE SOMETHING AWFUL S-CLUB 7 MEGATHREAD, TO NAME A SINGLE SONG BY HIS EXCELLENT NU-METAL SIDE PROJECT, SKUA, AND IF I CAN'T PLEASE TELL ME TO
EAT SHIT

Daztek posted:

I don't have any issues, but I saw that Android Webview had an update a few days ago, maybe that did something?

That could cause issues (with displaying posts, not loading thread lists) but as far as I'm aware WebView updates are Lollipop+ only, so it can't be that with all these KitKats



pokeyman posted:

Uninformed spitballing:

Any chance the Forums (via CloudFlare?) recently bumped some SSL config off the accepted list?

Does Awful.apk somehow look like a bot and CloudFlare/the Forums is blocking just the app's requests?

Uhh maybe?? Those are definitely worth looking at, not that I can actually check if it fixes things

It's just weird that it's not happening to everyone. Maybe there's some local blocking going on, or if there's an SSL change it's slowly rolling out and will consume us all

If nothing else maybe we can get a patch out that dumps as much info as possible and try and work out what's going on. Urghhhh

Anyone getting this on Lollipop or above?

baka kaba fucked around with this message at 19:54 on Oct 28, 2017

The Bloop
Jul 5, 2004

by Fluffdaddy
At the risk of adding white noise, just in case this is helpful: Droid Turbo on Android 6.0.1 in FL no problems.

I stopped following technical poo poo in loving DOS so good luck with reading entrails and chanting to the moon or however the gently caress this stuff works.

Shifty gimbal
Dec 28, 2008

Hey you... I got something to tell ya
Biscuit Hider
The problem is happening for me on 4.4.4. It started at the same time as everybody else, about 3 days ago.

baka kaba
Jul 19, 2003

PLEASE ASK ME, THE SELF-PROFESSED NO #1 PAUL CATTERMOLE FAN IN THE SOMETHING AWFUL S-CLUB 7 MEGATHREAD, TO NAME A SINGLE SONG BY HIS EXCELLENT NU-METAL SIDE PROJECT, SKUA, AND IF I CAN'T PLEASE TELL ME TO
EAT SHIT

Gimbal lock posted:

The problem is happening for me on 4.4.4. It started at the same time as everybody else, about 3 days ago.

Hmmm thanks, I reckon Pokeymans might be onto something here

Meldonox
Jan 13, 2006

Hey, are you listening to a word I'm saying?
I'm in the same boat as some of you. I'm on 4.4.4 and the browser works just fine. The app hasn't worked in a couple days.

Maybe this is what I need to goad myself into unrooting and upgrading finally. :v:

pairofdimes
May 20, 2001

blehhh
I ran the SSL Labs tests and it looks like the forums don't support anything below TLS 1.2 now:
https://www.ssllabs.com/ssltest/analyze.html?d=forums.somethingawful.com&s=104.27.188.15
https://www.ssllabs.com/ssltest/analyze.html?d=forums.somethingawful.com&s=104.27.189.15

Expanding the section for "# Not simulated clients (Protocol mismatch)" shows Android 4.3 and earlier failing the handshake, not supporting anything newer than TLS 1.0.

I imagine the browsers still work because they package their own TLS implementation that's more up to date than what's in the core OS.

notoriousman
Nov 18, 2007

I'M AWARE I'M
AN IDIOT

baka kaba posted:

Weird, are they both on wifi? Is it Loading Failed on everything (thread view, thread lists, PMs)?
Late reply, but yes, the Kit-Kat device started getting Loading Failed errors no matter what I was loading; I tried just about every combination of clearing data/cache, uninstalling and reinstalling, rebooting my device and cellular data vs. wireless but I can't login through the app anymore. Works fine on Chrome browser on the same device and Marshmallow never had any symptoms.

baka kaba
Jul 19, 2003

PLEASE ASK ME, THE SELF-PROFESSED NO #1 PAUL CATTERMOLE FAN IN THE SOMETHING AWFUL S-CLUB 7 MEGATHREAD, TO NAME A SINGLE SONG BY HIS EXCELLENT NU-METAL SIDE PROJECT, SKUA, AND IF I CAN'T PLEASE TELL ME TO
EAT SHIT

^^^ thanks! It's looking like an all-round connection thing at this point

pairofdimes posted:

I ran the SSL Labs tests and it looks like the forums don't support anything below TLS 1.2 now:
https://www.ssllabs.com/ssltest/analyze.html?d=forums.somethingawful.com&s=104.27.188.15
https://www.ssllabs.com/ssltest/analyze.html?d=forums.somethingawful.com&s=104.27.189.15

Expanding the section for "# Not simulated clients (Protocol mismatch)" shows Android 4.3 and earlier failing the handshake, not supporting anything newer than TLS 1.0.

I imagine the browsers still work because they package their own TLS implementation that's more up to date than what's in the core OS.

Oh cheers, I asked ZDR about that but I wasn't at a computer to check :v:

4.1 and up do support TLS 1.2 but it's not enabled by default, hopefully we can just enable it in the network library and it'll fix things

baka kaba fucked around with this message at 21:07 on Oct 28, 2017

Boxturret
Oct 3, 2013

Don't ask me about Sonic the Hedgehog diaper fetish
So I guess it's not just me. I have 4.4.2, doesn't work on wifi or LTE, and am in Canada if that helps at all.

bronin
Oct 15, 2009

use it or throw it away
Jesus Christ guys, Android 4.x.x is ancient. You should probably get a new phone without security flaws from a couple years ago. Awful APK not working should be the least of your concerns.

ZoeDomingo
Nov 12, 2009
^^^ You're probably right. I'm on 4.4.4 too. Ancient Droid that won't update. I'm looking for a new phone, but all the ones that work on my network are either enormous or cost $600.

ZoeDomingo fucked around with this message at 22:22 on Oct 28, 2017

GlyphGryph
Jun 23, 2013

Down came the glitches and burned us in ditches and we slept after eating our dead.
my phone is only three years old thats not ancient haha

Gadzuko
Feb 14, 2005

GlyphGryph posted:

my phone is only three years old thats not ancient haha

I don't know what phone you have but 4.4 came out almost exactly 4 years ago which is extremely ancient in phone software terms. Are you sure you don't have any OS updates available?

Meldonox
Jan 13, 2006

Hey, are you listening to a word I'm saying?
You're not wrong, of course. I'm still using a Nexus 5, which I can certainly upgrade to 6.x or something but I've been putting it off since it would be a pain in the rear end to unroot it so I could. I've thought about replacing it, but I had my eye on the Pixel 2 XL and haven't been very encouraged by the reception.

baka kaba
Jul 19, 2003

PLEASE ASK ME, THE SELF-PROFESSED NO #1 PAUL CATTERMOLE FAN IN THE SOMETHING AWFUL S-CLUB 7 MEGATHREAD, TO NAME A SINGLE SONG BY HIS EXCELLENT NU-METAL SIDE PROJECT, SKUA, AND IF I CAN'T PLEASE TELL ME TO
EAT SHIT

I try a Jelly Bean emulator and immediately get an announcements popup with the SSL error explaining the problem. See, the announcements popup is the best

Eiba
Jul 26, 2007


Is this a resolvable issue, or are older androids just hosed?

I'm following what's been said more or less but I don't understand the implications. For my phone and carrier there's apparently no way to upgrade beyond 4.4.4 and I'm not going to buy a dumb new phone when this one's only 3 years old and works fine for everything otherwise, especially if something like this will just happen again in a few years.

Gadzuko
Feb 14, 2005
I'm not a dev so I can't speak to whether it's resolvable or not, but in general these types of problems will continue to crop up. Unfortunately mobile software is still relatively young compared to, say, Windows, and it's updating a lot faster as a result. Good if you like new stuff but phones go obsolete pretty fast. The good news is that it's slowing down, it used to be that you were screwed even if your phone was just a year old, so I wouldn't say it's just a permanent thing you'll have to deal with forever.

Internet Explorer
Jun 1, 2005





GlyphGryph posted:

my phone is only three years old thats not ancient haha

3 year old phones that were budget phones at the time are in fact ancient. Get a new budget phone and plan to every 2 years.

baka kaba
Jul 19, 2003

PLEASE ASK ME, THE SELF-PROFESSED NO #1 PAUL CATTERMOLE FAN IN THE SOMETHING AWFUL S-CLUB 7 MEGATHREAD, TO NAME A SINGLE SONG BY HIS EXCELLENT NU-METAL SIDE PROJECT, SKUA, AND IF I CAN'T PLEASE TELL ME TO
EAT SHIT

Eiba posted:

Is this a resolvable issue, or are older androids just hosed?

I'm following what's been said more or less but I don't understand the implications. For my phone and carrier there's apparently no way to upgrade beyond 4.4.4 and I'm not going to buy a dumb new phone when this one's only 3 years old and works fine for everything otherwise, especially if something like this will just happen again in a few years.

Basically stuff on the internet can use this more secure kind of connection, and it looks like SA is requiring it now. Older devices can support it, but they don't by default, which is why they're falling over now it's required. We'll get it working if we can - the app supports back to Jelly Bean for that experience

Eiba
Jul 26, 2007


baka kaba posted:

Basically stuff on the internet can use this more secure kind of connection, and it looks like SA is requiring it now. Older devices can support it, but they don't by default, which is why they're falling over now it's required. We'll get it working if we can - the app supports back to Jelly Bean for that experience
Seems like a solid "maybe". Glad to hear it. Good luck!

And since I never had the occasion to track down the fine folks who made this app to begin with, thanks for making the app in the first place! Regardless of it works in the future, I've been very happily using it for years.

Internet Explorer posted:

3 year old phones that were budget phones at the time are in fact ancient. Get a new budget phone and plan to every 2 years.
No. :colbert:

I'll get a new phone when this one fails catastrophically and not a day before.

Not being able to browse SA in a nice app is annoying, but not $100 annoying.

vortmax
Sep 24, 2008

In meteorology, vorticity often refers to a measurement of the spin of horizontally flowing air about a vertical axis.
I'm not sure if this helps, but the app also works on my Kindle Fire HDX 8.9 4th gen running Fire OS 5.4.0.1 on wifi.

chocolateTHUNDER
Jul 19, 2008

GIVE ME ALL YOUR FREE AGENTS

ALL OF THEM

vortmax posted:

I'm not sure if this helps, but the app also works on my Kindle Fire HDX 8.9 4th gen running Fire OS 5.4.0.1 on wifi.

That version of Fire OS is based on Android 5.0, so it checks out.

Thermopyle
Jul 1, 2003

...the stupid are cocksure while the intelligent are full of doubt. —Bertrand Russell

Eiba posted:

Seems like a solid "maybe". Glad to hear it. Good luck!

And since I never had the occasion to track down the fine folks who made this app to begin with, thanks for making the app in the first place! Regardless of it works in the future, I've been very happily using it for years.

No. :colbert:

I'll get a new phone when this one fails catastrophically and not a day before.

Not being able to browse SA in a nice app is annoying, but not $100 annoying.

Just be aware you're using a phone that's full of security issues.

spankmeister
Jun 15, 2008






Please don't reduce the security of the app to support lovely old Android versions, thanks.

spankmeister
Jun 15, 2008






Eiba posted:

Is this a resolvable issue, or are older androids just hosed?

I'm following what's been said more or less but I don't understand the implications. For my phone and carrier there's apparently no way to upgrade beyond 4.4.4 and I'm not going to buy a dumb new phone when this one's only 3 years old and works fine for everything otherwise, especially if something like this will just happen again in a few years.

Also your phone is probably vulnerable to all kinds of poo poo like broadpwn, blueborne, krack and possibly even stagefright.
Yeah all those vulnerability names are dumb as gently caress but tl;dr your phone can be hacked like a porn star in a triple penetration scene so enjoy your malware I guess.

ClassActionFursuit
Mar 15, 2006

Eiba posted:

No. :colbert:

I'll get a new phone when this one fails catastrophically and not a day before.

Not being able to browse SA in a nice app is annoying, but not $100 annoying.

I've never met a techno anti-vaxxer until now.

Scudworth
Jan 1, 2005

When life gives you lemons, you clone those lemons, and make super lemons.

Dinosaur Gum
Expecting people in various states of financial security to get a new multi-hundred dollar device every 2 years when the one they have still works perfectly fine is hard sell. This is an issue with all kinds of tech but especially the fast updating world of phones.

Yes, I know the reasons why this is a problem, but it's a problem on both sides.

flesh dance
May 6, 2009



Mine is super outdated, but as far as smartphone users go I'm like an 80 year old who never hosed with the thing beyond its most basic functions which all work totally fine and I'm poor af right now so replacing it isn't on my list of priorities, so here's hoping the app can get sorted out, if not I'm cool with my place in the dead past :shobon:

fishmech
Jul 16, 2006

by VideoGames
Salad Prong

Scudworth posted:

Expecting people in various states of financial security to get a new multi-hundred dollar device every 2 years when the one they have still works perfectly fine is hard sell. This is an issue with all kinds of tech but especially the fast updating world of phones.

But it doesn't work perfectly fine. If it worked perfectly fine they wouldn't be complaining about something they use frequently not working...


It's like when people claim their car works perfectly fine, just don't drive it under 20 mph or over 50 mph for longer than absolutely necessary, make sure to replace the oil every 2 weeks when it leaks out, and oh by the way both passenger side doors don't open anymore and the tires are bald.


spankmeister posted:

Please don't reduce the security of the app to support lovely old Android versions, thanks.

That's not what would be happening though, it would instead be activating heightened security that's not already enabled by default on certain phones.

ClassActionFursuit
Mar 15, 2006

Scudworth posted:

Expecting people in various states of financial security to get a new multi-hundred dollar device every 2 years when the one they have still works perfectly fine is hard sell. This is an issue with all kinds of tech but especially the fast updating world of phones.

It doesn't work perfectly fine, obviously.

e:f,b

Scudworth
Jan 1, 2005

When life gives you lemons, you clone those lemons, and make super lemons.

Dinosaur Gum
The SA app doesn't work and there are security issues yet to affect you personally is still well within perfectly fine for most user needs. A 4 year old phone is not a crumbling car metaphor.

And I realize this has already proved redundant to try and point out within the gadget subforum, but there is a significant % of people who consider their phone to be a very low priority for spending money on, even if it is getting a bit laggy or one app doesn't work anymore.

Scudworth fucked around with this message at 10:26 on Oct 29, 2017

fishmech
Jul 16, 2006

by VideoGames
Salad Prong

Scudworth posted:

The SA app doesn't work and there are security issues yet to affect you personally is still well within perfectly fine for most user needs. A 4 year old phone is not a crumbling car metaphor.

Sure is when people bought phones that were already poo poo the day they bought them, and could only go downhill from there. They really do barely work, and sure people get used to the crappy performance and don't expect anything more, but people get used to their 1991 Geo Metro they bought in 2000 too.

Like it's the equivalent of having picked up a cheap used XP system in like 2009 with several critical components that never get Windows Vista or higher drivers, making it effectively impossible to upgrade. You'll do ok for a bit, sure, but stuff is going to start breaking quickly that wasn't already infeasible due to the hardware.

Look, we live in a a world where smartphones are sold new for $50 that can at least run Android 5.1.1 officially. Like, the Galaxy Core Prime, it's hardly a good phone, it's from 2014 and was always budget, but it's $50 new and does 5.1.1 and that's pretty good if whatever cheap phone you have doesn't work properly with encryption anymore. And phones like the ZTE Citrine are being flogged refurbished for $30 flat out across a lot of the prepaid carriers. This is all ignoring just picking up the flagship model of 2 years ago on ebay and when they're down around $100 or less, especially with minor cosmetic damage.

Scudworth posted:

there are security issues yet to affect you personally

But this is the crumbling car thing. Simply avoid doing 9 different things a normal car owner might never think of and then the car's fine. Keep your phone's wifi and bluetooth disabled indefinitely to avoid issues and also don't ever download anything new and you're fine! And most importantly it's all stuff that can start affecting you at any time.

Just like all the hosed up stuff on a beat up used car.

Ein cooler Typ
Nov 26, 2013

by FactsAreUseless
drat I guess my phone is too old. I don't know anything about android numbers but I checked and it says my os is 4.4.4

the app didn't work and I couldn't access SA on the "Internet" browser on my phone but it did work on Chrome on my phone. But the text isn't the right size and it hurts my eyes

I spent some time googling about updating the OS and looking at new phones and I realize I don't understand what's going on. I used to be ok with basic computer stuff but this is beyond me now. I guess I am officially old :/ better ask my younger relatives what phone I should buy

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ClassActionFursuit
Mar 15, 2006

Ein cooler Typ posted:

drat I guess my phone is too old. I don't know anything about android numbers but I checked and it says my os is 4.4.4

the app didn't work and I couldn't access SA on the "Internet" browser on my phone but it did work on Chrome on my phone. But the text isn't the right size and it hurts my eyes

I spent some time googling about updating the OS and looking at new phones and I realize I don't understand what's going on. I used to be ok with basic computer stuff but this is beyond me now. I guess I am officially old :/ better ask my younger relatives what phone I should buy

Are you in America? Are you on a budget? Then buy the Moto G5+ with 4GB of RAM for $240 with Amazon ads. It's a pretty good phone at a really good price that will get regular* security updates.

If you need cheaper than that or are outside of America, come to the Recommend a phone thread and tell us where you are and how much you have to spend and we'll point you in the right direction.

The fact is there are many, many secure and maintained phones that are affordable and no one should be using anything still on Android 4 or below. Every modern Android has a WebView that can be updated independently of the OS and most new phones get security patches independent of the carrier for issues that are related to the US. There's no reason to host a Chinese bitcoin mining botnet in your pocket.

*"regular" meaning about quarterly rather than monthly

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