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Fucksakes, cut people some Slack. What a lovely page snipe. Huh. In addition to sysadmin stuff, I handle high-end/specialised hardware purchases. We've standard specs for most people, but if you need a new rack-mounted monstrosity with 64 cores and RAM in the terabytes I get to spend your budget. And so a ticket came in! User wants a new "high-end" machine for running a specific piece of hardware (a new bomb calorimeter; I love working with engineers), so my boss gives me the call without reading the spec. The hardware's "recommended" spec is from eight years ago, and calls out the need for 2GB of RAM, a "large (250GB) hard disk", and a dual-core processor. 
DigitalRaven fucked around with this message at 13:13 on Dec 6, 2017 |
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Dec 6, 2017 13:03
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spog posted:Again, you joke, but I am currently in the situation where a simple change of mobile phone service provider has been stuck in Purchasing Hell for nearly 6 months now, despite the vendor already having been evaluated, price checked and contract agreed. Simply because it turns out that the budget approval process has it categorised in the same class as if we were buying a new HQ or corporate take-over. Christ, sounds like my days at Caterpillar. Anyway, that was just me countersnarking about the "You are actively working on this" thing.
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Dec 6, 2017 13:05
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incoherent posted:Managed devices through GAFE had their WIFI SSID wiped. Thank goodness for AeroHive and their ability to clone SSID profiles. We've put up temporary open networks for each school that link back to the normal Chromebook VLAN so devices can be joined back without us laying hands on each. Otherwise it would be a case of dragging USB -> Ethernet adapters around district and touching roughly 300-400 devices. Unfortunately one of our greybeards got to the "fix" first. This resulted in the temporary SSIDs being spread across at least 4 different naming schemes. Also several not having client classification turned on to restrict non-ChromeOS from joining. He's now gone off to one of the schools to personally instruct them on how to select the single network containing the word "Fix" from the WiFi list.
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Dec 6, 2017 13:26
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Our server took a massive poo poo last night. Intermittent email and shared drive connectivity for the next 24-48 hours. That's what they get for being cheap fucks. 
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Dec 6, 2017 15:07
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Jaded Burnout posted:I like puns but come on this poo poo is just Ghost. You know, like Norton Ghost. And also ghosts in general. Because they're bad. Both ghosts and Norton Ghost are bad. And the puns aren't good, you see, they're bad. Puns == bad == ghosts == Norton Ghost. Also Norton Ghost is an application from the same sort of era we're talking about. That's why it's another pun. And still bad. Lync please?
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Dec 6, 2017 19:34
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Agrikk posted:Lync please? OK
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Dec 6, 2017 19:36
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Terminal posted:Thank goodness for AeroHive and their ability to clone SSID profiles. We've put up temporary open networks for each school that link back to the normal Chromebook VLAN so devices can be joined back without us laying hands on each. Otherwise it would be a case of dragging USB -> Ethernet adapters around district and touching roughly 300-400 devices. Dude, after seeing how many schools went down because of this my butthole puckered real hard. Thankfully you didn't have to touch hundreds, if not thousands, of chromebooks. Also lol at busying your greybeard while you fix 90% of the problem.
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Dec 6, 2017 20:17
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So I am off Wednesdays but wanted to call a user back and help them get a restored file saved back into the document system. I usually have to call them back because the backup file is document number. Version number and users can't figure out how to open those. Today though the one I called back figured out that when she was prompted that it was a word file and it just open it in word and she was able to save it. It was very refreshing for somebody to just figure something out for themselves for once.
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Dec 6, 2017 20:35
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Blue_monday posted:actually if i may - are you willing to share your thoughts on supporting it? Hybrid environment aside I am always genuinely curious about how other people find using/supporting NOD. My experience is not positive, to say the least. I’ve never been in charge of an EMR rollout, I just had to troubleshoot a lot of peripherally related issues at my old job, for medical clients that we did general IT support for. A lot of “we just replaced a computer and the new one won’t talk to Nightingale!” or “our dental x-ray scanning software isn’t syncing the images properly!” type issues where the EMR company claimed it wasn’t their problem because it was a local networking issue. A lot of dental offices in particular were running old software that no one remembered how to set up and had crappy / expired support contracts. Nightingale is notorious for being behind the times. Up til a few years ago they recommended you use it with IE8, and only grudgingly provided instructions for setting up Compatibility Settings to make it work in IE11. This from a product so ostensibly security focused that it required the use of those RSA key fob things for 2FA for every login.
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Dec 6, 2017 20:47
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My currently company's subscription to cylance ends in 3 months and my plan is to get rid of it and not replace it. I am over virus scanning on workstations that isn't security essentials.
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Dec 6, 2017 20:52
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Sickening posted:My currently company's subscription to cylance ends in 3 months and my plan is to get rid of it and not replace it. I am over virus scanning on workstations that isn't security essentials.
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Dec 6, 2017 21:17
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Sickening posted:My currently company's subscription to cylance ends in 3 months and my plan is to get rid of it and not replace it. I am over virus scanning on workstations that isn't security essentials. I'm testing Defender ATP right now and it's p cool
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Dec 6, 2017 21:56
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Mecklenburg County (Charlotte, NC) got slammed by cryptolocker yesterday from an employee clicking a link in an email. It hit 48 servers (of 500) before being isolated. Ransom demand is 2 bitcoins. From USA Today: quote:The county faced the dilemma of paying the ransom or reconstructing the system using the backup data. Test your backups, practice your disaster recovery, ensure your workstation security, and for the love of god don't loving communicate with cyber terrorists jesus christ how stupid are these loving clowns. EDIT: My sister works for the county (non-IT). Their entire infrastructure runs on VDI. They're still panicking (and had never planned on a crypto attack, which WHAT THE gently caress in 2017) and have shut down all VDI servers. Nobody in the county has had a computer for two days, going on longer. Judge Schnoopy fucked around with this message at 23:05 on Dec 6, 2017 |
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Dec 6, 2017 22:53
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We don't pay for backups, they're too expensive. Everything is working just fine right now!
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Dec 6, 2017 23:06
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Dec 6, 2017 23:14
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The Fool posted:I'm testing Defender ATP right now and it's p cool I didn't know this was a thing. Kind of gives me the impression that security essentials is not long for this world. Oh well, no virus scan at all then.
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Dec 6, 2017 23:17
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Judge Schnoopy posted:Another ransomware horror story
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Dec 6, 2017 23:19
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Dec 6, 2017 23:25
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nexxai posted:This is my bi-monthly reminder that any administrator in charge of an environment running Windows Server-based file servers should strongly consider implementing Microsoft's free File Server Resource Manager role, and scheduling our completely free script to pull our completely free list of known ransomware extensions. We don't even ask for email addresses or any kind of sign up; just run the script and it'll get the latest list. Just schedule it to run at some interval (once a day, once an hour, once a month) and it'll get the latest list and keep your poo poo protected. Bump because this is good.
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Dec 6, 2017 23:29
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nexxai posted:This is my bi-monthly reminder that any administrator in charge of an environment running Windows Server-based file servers should strongly consider implementing Microsoft's free File Server Resource Manager role, and scheduling our completely free script to pull our completely free list of known ransomware extensions. We don't even ask for email addresses or any kind of sign up; just run the script and it'll get the latest list. Just schedule it to run at some interval (once a day, once an hour, once a month) and it'll get the latest list and keep your poo poo protected. This a cool and good service that I set up within my first month at my current job.
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Dec 6, 2017 23:33
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the currency of the future. I completely understand people who see bitcoin as some kind of get-rich-quick scheme, but I can't fathom the true believers who actually think it's a good model for a real-world currency for normal people to buy and sell things with on a daily basis.
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Dec 6, 2017 23:48
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Entropic posted:the currency of the future. Dude I worked with back in my Third Shift days was into Bitcoin, but when I pressed him on it he basically admitted he was only using it to buy weed over the Internet. I can respect that. Anyone who has to work overnights should probably be allowed some drat weed or something.
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Dec 7, 2017 00:32
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Entropic posted:I’ve never been in charge of an EMR rollout, I just had to troubleshoot a lot of peripherally related issues at my old job, for medical clients that we did general IT support for. A lot of “we just replaced a computer and the new one won’t talk to Nightingale!” or “our dental x-ray scanning software isn’t syncing the images properly!” type issues where the EMR company claimed it wasn’t their problem because it was a local networking issue. its funny you mention the fobs/security. I never really cared enough to poke the bear but i'm not particularly enthusiastic about their security integrity. You can change how long an account will stay logged in for which is sort of fair enough. I think the max is an hour and a half. The problem, however is I am never automatically logged out. I can go days logged in. Their user interface is also remarkably unfriendly to use. I can batch delete medical information for lists of patients but I can't print or do anything else with it.
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Dec 7, 2017 01:11
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It is... Inevitable.
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Dec 7, 2017 01:32
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Entropic posted:the currency of the future. My take on bitcoin is it was an interesting proof of concept which has gotten completely out of hand.
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Dec 7, 2017 01:52
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Varkk posted:My take on bitcoin is it was an interesting proof of concept which has gotten completely out of hand. Dude(ette)(s) who wrote it explicitly said it was a proof of concept that wouldn't work in the real world as anything the buttfanatics today are trying to
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Dec 7, 2017 02:49
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Yeah, several of my coworkers have just started 'investing' in bitcoin. Because when someting is at its all-time high value and fluctuating a bunch, that's exactly the right time to buy in. Like, I see the value of it existing for shady/anonymous transactions, but as an investment vehicle now? Really?
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Dec 7, 2017 03:48
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Friend of mine handed out $5 worth of bitcoin in the form of paper wallets at a party 4 or 5 year ago. I cashed it out for $82 today. That’s my bitcoin story
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Dec 7, 2017 03:50
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The Fool posted:Friend of mine handed out $5 worth of bitcoin in the form of paper wallets at a party 4 or 5 year ago. something about your username not being "The Greater Fool"
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Dec 7, 2017 04:06
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If bitcoin hits $20k tomorrow I’ll regret my decision, otherwise I got enough free money to buy a bottle of my favorite scotch.
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Dec 7, 2017 05:04
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nexxai posted:This is my bi-monthly reminder that any administrator in charge of an environment running Windows Server-based file servers should strongly consider implementing Microsoft's free File Server Resource Manager role, and scheduling our completely free script to pull our completely free list of known ransomware extensions. We don't even ask for email addresses or any kind of sign up; just run the script and it'll get the latest list. Just schedule it to run at some interval (once a day, once an hour, once a month) and it'll get the latest list and keep your poo poo protected. Seriously this. This has saved us more than once and despite a few false positives and a small amount of maintenance we have to do to keep things running, its really worth setting up
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Dec 7, 2017 12:34
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Entropic posted:I completely understand people who see bitcoin as some kind of get-rich-quick scheme, but I can't fathom the true believers who actually think it's a good model for a real-world currency for normal people to buy and sell things with on a daily basis.
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Dec 7, 2017 16:40
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Super Slash posted:That's what bothers me most about everyone involved in Cryptocurrency, they're just using it as some lovely roller-coaster stock trading platform. The only thing I understand about it is instead of using a bank account which has your money in numbers, you have your own virtual wallet which has your money in numbers, except they take a very long time to transfer and take even longer the more people use it. Yes but because it's working as designed, the entire network also consumes huge swathes of energy, estimates are now that running Bitcoin transactions is consuming more energy than several smaller nations. It's dumb.
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Dec 7, 2017 16:56
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So my spectacular backup explosion from a couple weeks ago cause by SAN issues and boss deleting the locals to our datacenter? Well I am now one client away from having restored and re-done all 33TB of poo poo that went up in flames. It's nice to have things working again.
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Dec 7, 2017 17:34
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nexxai posted:This is my bi-monthly reminder that any administrator in charge of an environment running Windows Server-based file servers should strongly consider implementing Microsoft's free File Server Resource Manager role, and scheduling our completely free script to pull our completely free list of known ransomware extensions. We don't even ask for email addresses or any kind of sign up; just run the script and it'll get the latest list. Just schedule it to run at some interval (once a day, once an hour, once a month) and it'll get the latest list and keep your poo poo protected. This has saved my company's rear end once already. Highly recommend it.
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Dec 7, 2017 18:09
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A request came in:quote:Can you configure Quickbooks to backup on the following schedule?  How does one logically assume this to work? I quoted 6 hours of my time to write a script that will do the retention magic and just set Quickbooks to backup daily, but what the actual hell? This didn't even come from a client, it came to me internally. I'm hoping this was just a butchered ticket that went through like 3 people before it got to me so the actual goal was lost in translation like a lovely game of telephone.Real solution here is call the dude and say "hey you have 6 months local retention and 1 month cloud retention on your backups. I'll schedule Quickbooks to automatically backup on the 28th of every month and clear out this god-forsaken directory you have going."
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Dec 7, 2017 19:12
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ChubbyThePhat posted:A request came in: I (thankfully) don't have much experience with QuickBooks' backup procedures, but they're effectively asking for a modified Grandfather-Father-Son setup. It's not SUPER common nowadays with storage being as cheap it is, but it's definitely not an unreasonable request from someone who's been in a support role for 10+ years. Not to mention there may be specific regulatory or other reasons why they need that specific combination of financial backups. I know that every single auditor has what seems like their own take on what should be stored where and how often, so specifically when it comes to this kind of data, it's better to just smile and give them exactly what they ask for, than try to question the logic of the process.
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Dec 7, 2017 21:28
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While I can get behind the spirit of what they're asking, I'd rather have had somebody think that there had to be an easier way before dumping it on my desk. The exact same amount of retention can be accomplished in a much less round-about way using the backup software they pay us for. No need to try and make Quickbooks perform actual magic (that I am relatively certain it is incapable of). The client in question has both the 6 hours of time to script it and the less insane idea of using what's already in place. I shall do whichever they wish. Basically people I work with had to see this and go "surely we can just make Quickbooks do that! No problem!" rather than considering that we already have backup software in place which can solve this problem of too many QB auto backups by just setting Quickbooks to not back up the file every 4 closes.
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Dec 7, 2017 21:48
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So apparently the production wireless network at my previous workplace has been down since tuesday. My previous boss, who I feel I had a great relationship with, finally reached out to me by text as a last resort. The details were every ap/controller is online, but not functioning with clients. About 30 spanning 3 IDF's. All went down the same day. "Did you renew the licenses for the aps like I updated on the what-to-buy list before I left?" "Oh, do we need those?" I can't fathom why they didn't contact support or if they did why support didn't nail that down right away. I guess they cheapened out on my replacement.
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Dec 7, 2017 22:54
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Meraki?
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Dec 7, 2017 22:57
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