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Yeah, I'm sure they're leaving details out about their credit card activity. It's just that if you have to deal with anything more complex than the most basic of issues, Google support is insurmountable. It's basically like they expect everything on their side to go according to plan, but if it doesn't, oh well.
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Jan 10, 2019 18:28
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That is weird. I had replaced a card a couple of years ago and forgot to update Google Play, all it did was decline the card. I put in the new one, and that was it. The only consistent issue I have is trying to get Google Pay to verify a card so I can use the app. It was working until I got a new credit card (although it was a pain in the dick to get the first card verified), now I'm back at square one again. It's not a big deal, and I just use the actual card, but it'd be nice to have it just work.
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Jan 13, 2019 03:05
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azurite posted:Yeah, I'm sure they're leaving details out about their credit card activity. It's just that if you have to deal with anything more complex than the most basic of issues, Google support is insurmountable. It's basically like they expect everything on their side to go according to plan, but if it doesn't, oh well. A guy on Reddit claims Google blocked his account so now he can't pay Fi...turns out it's because he did a chargeback on them and they do what everyone says they will do and blocked his account. https://www.reddit.com/r/ProjectFi/comments/aerek8/fi_bill_overdue_refuses_to_take_payment_because/
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Jan 13, 2019 03:58
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https://www.androidpolice.com/2019/01/14/google-fi-announces-rcs-support-rolls-out-4g-lte-coverage-in-33-more-countries/ Fi has picked up RCS support and has LTE in more countries now. Quaint Quail Quilt posted:Interesting article I found on my Google feed about fi; https://www.androidpolice.com/2019/01/14/the-ludicrous-google-pay-death-sentence-can-lock-your-fi-account-and-phone-number/ They're also sharing this story. I still find this as something really suspicious as it's done nothing but generate negative press...not that Fi didn't do that on their own with the last promotion that came out of no where.
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Jan 14, 2019 20:28
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Apologies then! It literally came up on my feed... recommended news from Google. Good job internet detectives!
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Jan 15, 2019 03:05
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The Fi support team says they'll refund the $199 purchase price of my Nexus 5X. I thought about holding out for confirmation that they'll refund the sales tax too, but I'm so tired of this I'll give up that sweet $15 or so if they can just get this dumb poo poo over with. Before they'll do the refund though, they first need the "secret code" from my Fi account. I think this is to make sure someone hasn't hijacked my email, but... the email I have for my Fi contact information is the Gmail address of the Google account that i'm signed up to Fi with. I don't know how this would prevent fraud except in the case that I'm somehow signed into Gmail but not Fi on a machine that an attacker had access to? Anyway, I respond to the email asking me for the secret code, with, uh, an email containing the secret code. I noticed when I clicked the "get secret code" button (on my Fi web dashboard) that under the generated code was some text saying "this code is valid for 30 minutes". I had the thought of "wait, if a support person doesn't get to my email in 30 minutes, will the code be invalid then?" but I decided that any system where something like that could happen would make zero sense from a business workflow perspective, so clearly if they were asking for the code over email, the system must work in such a way that a support person can still validate the code after the 30 minute window. Guess what happened next? I spent an entire afternoon mailing security codes and getting back very apologetic "we are so sorry but we're very busy right now and by the time I got to your email the code had expired, can you send a new one?" me irl: 
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Jan 16, 2019 01:59
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Lutha Mahtin posted:The Fi support team says they'll refund the $199 purchase price of my Nexus 5X. I thought about holding out for confirmation that they'll refund the sales tax too, but I'm so tired of this I'll give up that sweet $15 or so if they can just get this dumb poo poo over with. I'm in awe of how stupid that is.
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Jan 16, 2019 02:53
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Fi support as gently caress
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Jan 16, 2019 03:10
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I've worked with vendor support people who respond with a bogus request for info like that in order to reset the clock on their SLA. The 30 minute code sounds like a perfect opportunity for them to do just that without actually offering any help. Impressive stuff.
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Jan 16, 2019 03:11
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Javid posted:Fi support as gently caress the first time I tried porting my GV number to Fi, it hosed my poo poo up so badly that the only way to get in touch with me was to call on the number I had from cricket, which I had never given out to anyone. During that 48-72ish hour window between it loving up and me being able to cancel, my mother ended up going to the ER. It ended up just being an appendectomy, but at the time it was more or less an emergency and she'd been taking coumadin for PE so I was furniture-throwing pissed when it turned out my mom was in the ER and nobody could get in touch with me. Who did I get from Fi support when I demanded their immediate attention in a very angry support message? A dude who gave me a story about his mom dying like a year prior.
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Jan 16, 2019 03:20
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Demanding more information and then acting like you're uncooperative when you refuse to paste them the same goddamn thing for a 6th time in a row is among their tactics.
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Jan 16, 2019 03:30
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I mailed my trade-in kit on Friday. I photographed the label, and went to the Post Office to drop it off and got a receipt this time. Last year, Google couldn't find it for four weeks, so I wasn't taking any chances. Another trade-in kit arrived at my house on Saturday. Today (Wednesday) I got an email from Google saying they received my phone. So trading in my Pixel 1 took about 6 weeks from ordering the kit to receiving my money, and trading in my Pixel 2 took about 6 weeks but for different reasons. Hooray.
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Jan 16, 2019 20:04
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I just got off of a live chat with support. I thought I'd try chat instead of emailing, because of the code expiration issue. The person I got on the live chat said oh, no, you don't need to give us a secret code, and she processed the paperwork for my return. Entire chat time, including the initial wait: less than 30 minutes. Fi support is great! (when you get a rep who knows what they're doing and actually wants to help you  )
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Jan 16, 2019 22:26
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Yeah, always do live support if you can. Same morons but it's harder for them to ignore you.
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Jan 16, 2019 22:37
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Are people using signal spy to force a switch between networks or some other app? I occasionally get stuck on a poor signal and find out when I come back to the exact same location that I will get excellent signal.
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Jan 21, 2019 21:46
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DeadFatDuckFat posted:Are people using signal spy to force a switch between networks or some other app? I occasionally get stuck on a poor signal and find out when I come back to the exact same location that I will get excellent signal. I just use the finext dialer code to cycle, but signal issues (at least ones not caused by being in a parking garage or a tunnel for example) are so rare in my day to day life that I don't have much need for a dedicated app.
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Jan 21, 2019 21:58
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I've been getting stuck on Sprint 3g at work and have to manually switch to get LTE. It's a very recent development for me.
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Jan 21, 2019 22:13
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I've gotten a lot of use out of signal spy. The phone will consistently switch away from a good signal to the carrier with the worst service around here, so I have to force it onto us cell if I need poo poo to work uninterrupted for a couple hours.
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Jan 21, 2019 22:40
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I think they did drastically improve the network switching. In the last year or two I haven't really been using Signal Spy for it. The daily limit feature is still great though.
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Jan 24, 2019 18:19
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Good news! 8 days after Google confirmed they received my trade-in phone, Google has emailed me to inform me they're sending a third trade-in kit.
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Jan 24, 2019 20:59
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FogHelmut posted:Good news! 8 days after Google confirmed they received my trade-in phone, Google has emailed me to inform me they're sending a third trade-in kit. Clearly the issue you described previously about not being able to get a kit shipped is being caused by fiends like yourself. You either die a hero or live long enough to see yourself become the villain.
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Jan 24, 2019 22:06
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Bloodplay it again posted:Clearly the issue you described previously about not being able to get a kit shipped is being caused by fiends like yourself. You either die a hero or live long enough to see yourself become the villain. I am the kit hoarder. Nov 28 - Kit 1 requested Dec 16 - called support to ask where is my kit? They send another. Jan 05 - called support to ask where is my kit? They send another. Jan 09 - Kit 1 arrived at my house. Jan 11 - Kit 1 shipped back to Google. Jan 12 - Kit 2 arrived at my house. Jan 16 - Google received Kit 1 Jan 24 - Google emailed me saying Kit 3 is on its way. I think there isn't good communication between Support and the people sending the kits and the end users. If the queue to be shipped is delayed, they should update their 7-10 day projection and communicate that instead of just adding more items to the queue.
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Jan 24, 2019 22:18
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FogHelmut posted:I am the kit hoarder. This is hilarious. What are you gonna do with all those kits?
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Jan 24, 2019 22:50
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I'm pretty sure support are just locked in a pen somewhere and receive occasional notes in scribbled crayon about what the rest of the company may or may not be doing.
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Jan 25, 2019 02:27
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my only advice is to make sure to get someone on the line who actually seems like they know what they are doing. in my anecdotal experience, email can be more of a crapshoot than the other methods of communication that said my current status is that i got someone who said they'll give me the original $200 purchase price back for my 5X, but then the boilerplate emails the sent me for returning it have all kinds of "oh but if the device is damaged we might deduct $$" and ugh now i have to clarify that too
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Jan 27, 2019 02:39
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Has anyone else experienced this scam phenomenon? Both my girlfriend and I (she's on, I think, Sprint) have gotten texts and calls from strangers, asking US why we called them. Obviously, we haven't done anything. So it's people spoofing exact phone numbers, instead of just your area code, to scam people. I assume there's nothing we can really do about this, and it was just our time in the sun.
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Jan 27, 2019 03:05
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Yeah that's a thing. They just fake random numbers in your area code. I've gotten pissy phone calls from random people threatening to call the cops on me a few times, it's great.
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Jan 27, 2019 03:11
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I talked to a really polite lady who was very concerned about missing my call. Having to explain the scam to her took a few minutes but maybe if someone calls her up angry she can explain she didn't do it.
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Jan 27, 2019 03:17
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Really, people are new to this happening? I've been getting those calls for like two years, now.
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Jan 27, 2019 03:29
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I got one of those for the first time this past week; I had a missed call from some electrical company, called them and the lady was like "uh no you called me?"
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Jan 27, 2019 21:31
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So I've started to get a somewhat regular "SIM not provisioned for voice" message that seems like it might have started around the same time I started having to manually switch off Sprint while at work.
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Feb 2, 2019 18:29
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fknlo posted:So I've started to get a somewhat regular "SIM not provisioned for voice" message that seems like it might have started around the same time I started having to manually switch off Sprint while at work. I'd hit up support, if it's a bad sim they'll send you out a new one quickly.
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Feb 2, 2019 19:54
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Feb 3, 2019 19:02
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Gotta love only paying the tax. Thanks, Qylvaran, for rocking my referral code  I'm leaning harder into purchasing a new phone, especially before I take a trip to Japan. My current Pixel XL has intermittent text-missing issues.
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Feb 3, 2019 19:11
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Johnny Truant posted:Thanks, Qylvaran, for rocking my referral code No problem! Between the credit for using your code, the credit for someone else using my code, and the credit for transferring my Pixel 2 over, my family won't be paying a phone bill for a while yet.
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Feb 7, 2019 08:25
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Anybody having an issue with duplicate texts? I'll send a text and then it repeatedly sends itself 2 or 3 more times over the next half hour or so. I'm thinking it might be related to Messages for Web, but I'm curious to know if anyone else has had this issue.
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Feb 8, 2019 06:34
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My parents send me two to three copies of their pictures over MMS because their phones tell them the message wasn't sent and to try again. Is that happening to you?
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Feb 8, 2019 06:36
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azurite posted:My parents send me two to three copies of their pictures over MMS because their phones tell them the message wasn't sent and to try again. This is definitely happening to me. It'll claim the message wasn't sent and so I try to send it again and it says it wasn't sent...finally it says it's sent and I get back a "wtf??" because I sent three of the same picture.
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Feb 8, 2019 13:18
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ThermoPhysical posted:This is definitely happening to me. Yup, same here! I also have been missing texts sent to me. Both of these issues are uncommon though, and from what I've seen it's almost always on the Sprint towers.
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Feb 8, 2019 15:13
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Johnny Truant posted:Yup, same here! I also have been missing texts sent to me. Both of these issues are uncommon though, and from what I've seen it's almost always on the Sprint towers. I've had problems on my Nexus 6 where o couldn't even make an outgoing call while on Sprint (though that hasn't happened on my Pixel 2 XL). Though, it makes sense that MMS works almost perfect on the web version vs the phone...
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Feb 8, 2019 16:06
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