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Catastrophe
Oct 5, 2007

Committed to burn twice as long and half as bright
Hey, I have one about my last employer. Fired a coworker because their manager was a homophobe, ex-coworker got a lawyer, presented the evidence, and won against them for it.

Happy 2021 in one of the most liberal cities in the States where an insecure bigot can still ruin lives of people they're afraid of.

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Imagined
Feb 2, 2007

Catastrophe posted:

Hey, I have one about my last employer. Fired a coworker because their manager was a homophobe, ex-coworker got a lawyer, presented the evidence, and won against them for it.

Happy 2021 in one of the most liberal cities in the States where an insecure bigot can still ruin lives of people they're afraid of.

Wait, who was the homophobe, who got fired, and who sued who and won?

SkyeAuroline
Nov 12, 2020

GI_Clutch posted:

Our company just posted the eNPS score from the recent survey. 19! The scores broken down by department were -14, -7, 7, 77, with the final score being from corporate. They even posted all of the anonymous comments submitted including ones calling out low pay, the company's joke of a survey pretending they might change their mind about letting people continue working from home (but culture!), and calling out the owner for hiring his daughter and promoting her to a top position after laying off 30 people over the past year.

They also addressed how so many people were worried due to the number of departures so far this year (to companies that would let them work from home) by saying that they knew stuff like that would happen based on studies they had seen. But I guess when your mind is made up about making people come back to the office, why try to stop the hemorrhaging of employees who've been here up to a decade or more?

How does one convince their company to run one of these surveys? Asking for a friend of course.

Outrail
Jan 4, 2009

www.sapphicrobotica.com
:roboluv: :love: :roboluv:

Mzuri posted:

When I suspected that no-one was reading my 4-slide monthly reports to just below C-level at a previous job, I started replacing the only link in the report (to a "key" dashboard I'd been asked to urgently!!! set up) with a Rick roll link.

A year later when I switched jobs I hadn't heard a peep. For all I know my replacement is still sending it out 5 years on.

I edited a job safety analysis for work at a uranium mine to include an entry with something like Hazard: gamma radiation exposure. Risk: skin discoloration, emotional outbursts, rapid muscle growth, excess property damage etc etc. Controls: Maintain level composure, meditation practices. It would have taken up half a page in a 4 page section.

No one ever brought it up so either someone thought it was funny, or assumed it was serious but didn't understand it, or no one read it.

Catastrophe
Oct 5, 2007

Committed to burn twice as long and half as bright

Imagined posted:

Wait, who was the homophobe, who got fired, and who sued who and won?

Yes.

Hiraeth
May 14, 2021
we moved to a work-from-home business model on short notice when COVID first hit so nobody had time to go back into the office and grab their poo poo, then a week or two later the company laid off all the contingent workers that were employed to us through temp agencies who still had personal items in their desks. Came back to the office in September to find glue traps underneath everyone's desks, now my coworkers see rodents every few weeks (Which were likely living off the months and months' worth of old food that was in everyone's desks because you know there had to have been someone with an old sandwich in their desk) and all anyone does about it is put down more traps

Hiraeth fucked around with this message at 15:08 on Jun 17, 2021

Gin_Rummy
Aug 4, 2007
In an effort to get ahead of any potential schedule issues down the line, I was tasked with finding out certain information about items we have in stock towards the end of last week. To do so, I have to coordinate with supply chain people who have access to the systems with that kind of information. Here is the chain of events over the course of this week:

- I ask Person A if they can find the info I need, they forward my email to Person B and literally say "Person B, do you have time for this? I don't want to look at each of these."
- Person B kindly provides me the information they can, but it is only half the picture. Person B refers me to Person C in another group.
- I forward the email chain to Person C and ask if they are able to provide the missing half of my information, and am thusly referred right back to Person A...

Outrail
Jan 4, 2009

www.sapphicrobotica.com
:roboluv: :love: :roboluv:

Gin_Rummy posted:

In an effort to get ahead of any potential schedule issues down the line, I was tasked with finding out certain information about items we have in stock towards the end of last week. To do so, I have to coordinate with supply chain people who have access to the systems with that kind of information. Here is the chain of events over the course of this week:

- I ask Person A if they can find the info I need, they forward my email to Person B and literally say "Person B, do you have time for this? I don't want to look at each of these."
- Person B kindly provides me the information they can, but it is only half the picture. Person B refers me to Person C in another group.
- I forward the email chain to Person C and ask if they are able to provide the missing half of my information, and am thusly referred right back to Person A...

One option is to send an email to all three stating something like
'Hi A, B and C,
I there's been some confusion, but it looks like one or more of you are able to find this information. Can you please decide amoungst yourselves who is going to action this item?
Thanks!
Gin_Rummy'


And cc your/their boss.

Hyrax Attack!
Jan 13, 2009

We demand to be taken seriously

My dept supporting US/Canada includes Quebec, although neither I or my team speak French. Our Quebec operations get justifiably annoyed by poor translations and a lack of direct communication.

I've tried to suggest we need a French speaker and the only response is a suggestion that why doesn't Hyrax learn French, haha. And we'll be supporting Mexico soon too, looking forward to more indifference when a Spanish speaker is requested. It's not like we are a shoestring operation but they prefer to hire hordes of Agile coaches and change management specialists with nothing to do.

Fitzy Fitz
May 14, 2005




Everyone's being forced back into the office here (well, not everyone; a certain privileged class has always been able to come and go freely). I'm here most days anyway because I want to be, but I can't get over how antagonistic the return emails have been. Any future WFH arrangements must be for the employer's benefit, not the employee's, Mondays and Fridays are off limits, and arrangements can be terminated at any point with no justification. This is coming from the same people who tell us we're like a family. gently caress off.

ultrafilter
Aug 23, 2007

It's okay if you have any questions.


"we're like a family" is always a red flag.

EvilHawk
Sep 15, 2009

LIVARPOOL!

Klopp's 13pts clear thanks to video ref

GI_Clutch posted:

Our company just posted the eNPS score from the recent survey. 19! The scores broken down by department were -14, -7, 7, 77, with the final score being from corporate. They even posted all of the anonymous comments submitted including ones calling out low pay, the company's joke of a survey pretending they might change their mind about letting people continue working from home (but culture!), and calling out the owner for hiring his daughter and promoting her to a top position after laying off 30 people over the past year.

They also addressed how so many people were worried due to the number of departures so far this year (to companies that would let them work from home) by saying that they knew stuff like that would happen based on studies they had seen. But I guess when your mind is made up about making people come back to the office, why try to stop the hemorrhaging of employees who've been here up to a decade or more?

We had our eNPS scores posted a month or so ago. In general, the scores were really positive and I think our department (IT) went from like 13 to 64, a massive jump. Generally things were really positive and everyone was happy with the result. However, one of the big negatives was the diversity and inclusion score which (again, for our department) was something like -14.

Now, I'm a straight white guy and I fully understand how that can cloud my viewpoint, but it's worth saying that one of my two managers is female and the other an ethnic minority, my two fellow test managers are both women and one is an ethnic minority, and 4 of the 5 testers are women. This is something that's fairly consistent across the department - there are plenty of women, ethnic minorities, or both, in leadership roles, in management roles, and throughout the company. As a team, we agreed in our initial meeting that we didn't think this score was representative of our department.

But because it was the major negative, we've had no less than 3 follow up meetings specifically about this, and every time we've said we don't agree with or understand why the score is as it is.

Anyway, handed in my notice today :toot:

goatface
Dec 5, 2007

I had a video of that when I was about 6.

I remember it being shit.


Grimey Drawer

GI_Clutch posted:

Our company just posted the eNPS score from the recent survey. 19! The scores broken down by department were -14, -7, 7, 77, with the final scored being from corporate.

Is that overall weighted by something? Because 19 from those numbers is odddly high.

Fitzy Fitz
May 14, 2005




ultrafilter posted:

"we're like a family" is always a red flag.

I love to report daily for contractually obligated family time in which I perform services for money

Son of Rodney
Feb 22, 2006

ohmygodohmygodohmygod


Can someone explain to me what this test is about? It sounds like the weird 16 personality types that are popular on dating platforms, but for companies. Am I close?

Hyrax Attack!
Jan 13, 2009

We demand to be taken seriously

Fitzy Fitz posted:

I love to report daily for contractually obligated family time in which I perform services for money

If my family becomes displeased with me I will no longer have health insurance and face ruin if I fall ill.

GI_Clutch
Aug 22, 2000

by Fluffdaddy
Dinosaur Gum

goatface posted:

Is that overall weighted by something? Because 19 from those numbers is odddly high.

I think the score is the average across all employees. Most of the departures were developers and sales, and most of the layoffs were field staff, making corporate a larger percentage of the company. And hey, you still need accountants, HR, CXOs, so why would they be worried? A lot of people are scared that they want to just kill off the services department and be a software company only. When they got rid of a bunch of field staff they said we would just hire contractors if we were too busy to handle the load. We've already hired two contractors, one of them being one of the people laid off 5 months ago. Our help desk might even look into contracting because someone just left, and more are expected to once they're forced to come back to the office.

GI_Clutch fucked around with this message at 17:24 on Jun 17, 2021

Neddy Seagoon
Oct 12, 2012

"Hi Everybody!"

ultrafilter posted:

"we're like a family" is always a red flag.

Any time a group or organization says "we're like a family", what they really mean is "Do as Mommy and Daddy says, or he'll get his belt and really give you something to cry about".

satanic splash-back
Jan 28, 2009

Son of Rodney posted:

Can someone explain to me what this test is about? It sounds like the weird 16 personality types that are popular on dating platforms, but for companies. Am I close?

It's touted as a measure of how much your employees are likely to recommend the company koolaid to another human being. Positive means you would recommend.

Outrail
Jan 4, 2009

www.sapphicrobotica.com
:roboluv: :love: :roboluv:

ultrafilter posted:

"we're like a family" is always a red flag.

Ask a social worker what they think about corporations treating their employees like family.

Outrail
Jan 4, 2009

www.sapphicrobotica.com
:roboluv: :love: :roboluv:

satanic splash-back posted:

It's touted as a measure of how much your employees are likely to recommend the company koolaid to another human being. Positive means you would recommend.

I guess the big question is: Can testees be absolutely certain their responses are anonymous?

Deki
May 12, 2008

It's Hammer Time!
Our Managers have been finding out that the pay restructuring that I have mentioned upthread is heavily unpopular, so they're doing an anonymous survey to see what people think about it.

Oh wait, did I say Anonymous?

I meant, they're telling you to CC each of the 4 layers of management above you to make any complaints and comments.

I feel the only people who are gonna respond are the ones with one foot out the door who couldn't give less of a poo poo about this impacting their future prospects here.

The Zombie Guy
Oct 25, 2008

SkyeAuroline posted:

How does one convince their company to run one of these surveys? Asking for a friend of course.

My place did a (mandatory) survey a few months ago, asking the front line employees about health and wellness topics, and how things could be improved. The results overwhelming showed that every department is feeling extremely stressed and unappreciated in their job. When asked what the company could do to make things less stressful, the universal answer was Hire More Staff.
The follow up email from management said that they will be analyzing the results, and see how best to move ahead with improving employee well-being. (It's just going to be more emails about the importance of deep breathing and meditation.)

WonkyBob
Jan 1, 2013

Holy shit, you own a skirt?!

EvilHawk posted:

We had our eNPS scores posted a month or so ago. In general, the scores were really positive and I think our department (IT) went from like 13 to 64, a massive jump. Generally things were really positive and everyone was happy with the result. However, one of the big negatives was the diversity and inclusion score which (again, for our department) was something like -14.

Now, I'm a straight white guy and I fully understand how that can cloud my viewpoint, but it's worth saying that one of my two managers is female and the other an ethnic minority, my two fellow test managers are both women and one is an ethnic minority, and 4 of the 5 testers are women. This is something that's fairly consistent across the department - there are plenty of women, ethnic minorities, or both, in leadership roles, in management roles, and throughout the company. As a team, we agreed in our initial meeting that we didn't think this score was representative of our department.

But because it was the major negative, we've had no less than 3 follow up meetings specifically about this, and every time we've said we don't agree with or understand why the score is as it is.

Anyway, handed in my notice today :toot:

Maybe the issue was not enough white guys (straight or otherwise). I've had a few comments over my far too many years in IT along the lines of "I'd prefer to deal with you instead of your colleague... No it has nothing to do with her being Indian...". I'm very effeminate BUT am a white guy.

Son of Rodney
Feb 22, 2006

ohmygodohmygodohmygod


satanic splash-back posted:

It's touted as a measure of how much your employees are likely to recommend the company koolaid to another human being. Positive means you would recommend.

I see. Sounds dumb!

Imagined
Feb 2, 2007

WonkyBob posted:

Maybe the issue was not enough white guys (straight or otherwise). I've had a few comments over my far too many years in IT along the lines of "I'd prefer to deal with you instead of your colleague... No it has nothing to do with her being Indian...". I'm very effeminate BUT am a white guy.

I hate how plausible this sounds. There are absolutely many people who would give a company bad marks for "too much diversity", especially if they could do so anonymously.

Cthulu Carl
Apr 16, 2006

WonkyBob posted:

Maybe the issue was not enough white guys (straight or otherwise). I've had a few comments over my far too many years in IT along the lines of "I'd prefer to deal with you instead of your colleague... No it has nothing to do with her being Indian...". I'm very effeminate BUT am a white guy.

We get that a lot about our service desk in India. There's definitely a big element of racism, but in our case, the service desk reps are hired as just warm bodies, get no training, and ar therefore zero help most of the time and the rest of the time they fill tickets with completely wrong information, so it's hard to blame someone for rather dealing with us.

Enfys
Feb 17, 2013

The ocean is calling and I must go

The Zombie Guy posted:

The follow up email from management said that they will be analyzing the results, and see how best to move ahead with improving employee well-being. (It's just going to be more emails about the importance of deep breathing and meditation.)

I love spending my lunch break doing mandatory wellness seminars on things like burnout and work-life balance :suicide:

(I don't even get free food)

WonkyBob
Jan 1, 2013

Holy shit, you own a skirt?!

Imagined posted:

I hate how plausible this sounds. There are absolutely many people who would give a company bad marks for "too much diversity", especially if they could do so anonymously.

The best end to this story is she became the team leader which meant I had many a petty thrill in telling old white guys that "you'll probably need to get approval from my team leader for that... Yes, the Indian woman...".

Cthulu Carl posted:

We get that a lot about our service desk in India. There's definitely a big element of racism, but in our case, the service desk reps are hired as just warm bodies, get no training, and ar therefore zero help most of the time and the rest of the time they fill tickets with completely wrong information, so it's hard to blame someone for rather dealing with us.

Some of the best external devs I've worked with were Indian. They were able to support the systems they'd designed for us amazingly well. The UK team who were project leading had to sit on our support requests until the Indian team came online because they had no idea how any of it actually worked.

Cthulu Carl
Apr 16, 2006

WonkyBob posted:

Some of the best external devs I've worked with were Indian. They were able to support the systems they'd designed for us amazingly well. The UK team who were project leading had to sit on our support requests until the Indian team came online because they had no idea how any of it actually worked.

I honestly think whoever runs our service desk call centers has "Do the opposite of what the caller asks for" as one of the only pieces of training they give new hires there.

They want a ticket? Don't put one in. Or even better, just hang up.

User needs password for App X? Reset password for App Y and don't tell them.

User not getting emails? Write up notes for a failed domain migration, and send it to a support team that handles neither email nor migrations.

We've been through service desks in India, Poland, and the Philippines since I started in 2019. And they've ALL done this.

We also seem to hire people incapable of following basic directions outside of a few teams, regardless of location. Our current domain migration script puts a big, red "DON'T DO ANYTHING WHILE THIS RUNS" on the screen, and yet....


Re-opening next week is going to be fun...

Hyrax Attack!
Jan 13, 2009

We demand to be taken seriously

Deki posted:

Our Managers have been finding out that the pay restructuring that I have mentioned upthread is heavily unpopular, so they're doing an anonymous survey to see what people think about it.

Oh wait, did I say Anonymous?

I meant, they're telling you to CC each of the 4 layers of management above you to make any complaints and comments.

I feel the only people who are gonna respond are the ones with one foot out the door who couldn't give less of a poo poo about this impacting their future prospects here.

Lol during large meetings with our VP he'll abruptly ask if anyone has any thoughts on important issues like WFH plans then gets annoyed when no one responds. If I do have a real question I'll email my manager afterwards, I'm not going to criticize a plan (for all I know he is extremely attached to) in a group. Zero chance anything changes for the better, much more likely get labeled as troublemaker.

thathonkey
Jul 17, 2012
ive come to find in the corporate world that the key is to not give a poo poo about your job to the fullest possible extent you can to keep being paid. your only real job then is to find that sweet spot. the more you care about anything at all about work the more pissed off and disappointed you will be on a regular basis.

even with this extreme degree of laziness and complacency in practice youll still probably be doing more than many coworkers and have a good chance of being promoted

Batterypowered7
Aug 8, 2009

The mist that chills you keeps me warm.

WonkyBob posted:

Maybe the issue was not enough white guys (straight or otherwise). I've had a few comments over my far too many years in IT along the lines of "I'd prefer to deal with you instead of your colleague... No it has nothing to do with her being Indian...". I'm very effeminate BUT am a white guy.

"Hmn... Santosh has been working at Company X for fifteen years and was the primary architect for this software, but I think I'd rather e-mail Jeremy who's joined the team nine months ago."

Deki
May 12, 2008

It's Hammer Time!

thathonkey posted:

ive come to find in the corporate world that the key is to not give a poo poo about your job to the fullest possible extent you can to keep being paid. your only real job then is to find that sweet spot. the more you care about anything at all about work the more pissed off and disappointed you will be on a regular basis.

even with this extreme degree of laziness and complacency in practice youll still probably be doing more than many coworkers and have a good chance of being promoted

I'm a state worker, but I'm getting there.

I was legitimately energetic and excited to do my job when I started but years and years of bullshit coming from up top along with literally none of the suggested fixes to our major recurring and critical issues being put into play while our compensation lags further and further behind the private sector has crushed my spirit. The only thing keeping me from clocking in and playing Satisfactory for 6 hours a day after putting in my minimal acceptable effort is the fact that poo poo I work on is actually pretty important for individuals and communities.

Cthulu Carl
Apr 16, 2006

Lol, the only thing that keeps me from just walking out is that my team is actually decent and bouncing would screw them over even more than we are already.

Also my boss brings in REALLY good chilli and brisket

Outrail
Jan 4, 2009

www.sapphicrobotica.com
:roboluv: :love: :roboluv:

thathonkey posted:

ive come to find in the corporate world that the key is to not give a poo poo about your job to the fullest possible extent you can to keep being paid. your only real job then is to find that sweet spot. the more you care about anything at all about work the more pissed off and disappointed you will be on a regular basis.

even with this extreme degree of laziness and complacency in practice youll still probably be doing more than many coworkers and have a good chance of being promoted

I'm calling this 'Corporate Absurdism' and it makes way too much sense.

kntfkr
Feb 11, 2019

GOOSE FUCKER
A company I work for just got hacked, twice. Haven't had email all week. Today I get a text saying email is back...... for phones. Just put it on your phone and sign in. No gently caress you, if you're not buying me a phone, I ain't putting work email on it.

SkyeAuroline
Nov 12, 2020

Outrail posted:

I'm calling this 'Corporate Absurdism' and it makes way too much sense.

Corporate absurdism is the best way to put it. Thank you for the new phrase to describe my daily life.
Have just made the discovery that I'll be kneecapped by software again if I ever do try again to work on process improvements (despite being expressly told by my manager not to), because of yet more limitations of the extent of my allowed access being a remote terminal connected to an emulation of a ported FORTRAN program. I hate VB, but I hate outdated branches of VB more.

Sad King Billy
Jan 27, 2006

Thats three of ours innit...to one of yours. You know mate I really think we ought to even up the average!
A few years ago at my old workplace, the employee wage matrix got emailed to the wrong recipient.

Favouritism was rife at that place, we were told never to discuss our wages, though we often did, especially when all we got was an inflation-busting one.

One favourite was a barely literate man who got promoted to nightshift supervisor. One highlight of my interaction with him was when he haltingly asked me how to spell "Naughty America." He was friends with the operations director, so effectively untouchable.

When the wage matrix was released, we discovered that this man was on the same money as the production manager and on more money than many of the R&D engineers, including Mark, who designed all the test programs for the electronic systems that the company sold.

With actual proof of his worth on paper and considering how important his work was to the company, Mark asked for a pay rise. he didn't get one and was accused of holding the company to ransom. He left, taking his knowledge and programming with him. He refused to help when the system failed, and it had to be redesigned from scratch over the course of the year.

The Supervisor got another 5k payrise, then was sent to America when the new warehouse opened. His incompetence was quickly revealed and he returned to the UK. He eventually got demoted to team leader but still kept the same wage.

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WonkyBob
Jan 1, 2013

Holy shit, you own a skirt?!

Batterypowered7 posted:

"Hmn... Santosh has been working at Company X for fifteen years and was the primary architect for this software, but I think I'd rather e-mail Jeremy who's joined the team nine months ago."

That happens far too often. "You should talk to Sridevi about that, he designed the whole system. No, I won't talk to him for you".

Cthulu Carl posted:

I honestly think whoever runs our service desk call centers has "Do the opposite of what the caller asks for" as one of the only pieces of training they give new hires there.

They want a ticket? Don't put one in. Or even better, just hang up.

User needs password for App X? Reset password for App Y and don't tell them.

User not getting emails? Write up notes for a failed domain migration, and send it to a support team that handles neither email nor migrations.

We've been through service desks in India, Poland, and the Philippines since I started in 2019. And they've ALL done this.

We also seem to hire people incapable of following basic directions outside of a few teams, regardless of location. Our current domain migration script puts a big, red "DON'T DO ANYTHING WHILE THIS RUNS" on the screen, and yet....


Re-opening next week is going to be fun...

Sounds like your company had the bright idea of cutting costs by completely outsourcing basic support which really doesn't tend to work out well. The company that wins the contract gave the lowest bid which they also did for the 100 other contracts they have which means you've gone from being reasonably important to the internal team to "another person asking me questions about something I only heard about yesterday". Some of them have ironclad contracts too, so if you signed up for three years but want out after one you have to pay them the two years or they'll sue you into the ground.

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