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stubblyhead posted:Didn't someone's wife then do that QR code in needlepoint as well? Yeah, that was my wife, and we sold a few of them through SA Mart. 
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Aug 14, 2013 08:12
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McGlockenshire posted:A few months ago, we finally retired our 2005-era front-end servers. I like this. On another note, I was just brought on as technical support for a software update, and I was reading through the presentation and saw a sentence that made my blood curdle: "Our dedicated test servers will become the production environment at switchover". Am I right in being alarmed, or is this a thing that's done regularly?
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Sep 5, 2013 07:57
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I only read this thread at work during office hours, so a quick sum-up: -ICQ 7872176. Still not exploited or stolen, but I haven't used it in like 15 years. -We have about 130 Optiplex 790. Have replaced PSU on somewhere around 5 of them, otherwise they seem rock solid. The 7010 seems pretty good too. -SAN came back up again. It contains the storage for several of our document management systems. If the fileserver was brought back up it wouldn't connect to the SAN, and if the SAN was connected to the server, the server wouldn't come up. I don't have the exact details, as the server/storage "team" handle that sort of thing. They tend to let embarrassing poo poo slip through the cracks such as servers dropping out of the domain, full server disks etc. They refuse to use simple monitoring software such as PDQ inventory or Lansweeper or similar, as we will be on a Microsoft SCCM/SCOM platform in just a few weeks. Those few weeks have been coming for the last four years as far as I know. -As for our software deployment where the test environment will become production, it's all done by external consultants. We're a tiny IT department, and I work in a mixed 1st/2nd line/trainer/coordinator role, so no matter how bad it fails, I'm in the clear. All I have to do is babysit some users and their computers during the deployment to check for error messages and make sure nothing blows up. Our last deployment of this software failed because of our rotten XP environment and the software needing a weird mix of Windows Updates, but this time we're on a much more solid Windows 7 platform. I get travel money, overtime and pizza for it while watching progress bars and surfing forums, so I couldn't be happier.
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Sep 9, 2013 08:12
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Crowley posted:No, you won't get an iPhone 5S if you break your iPhone 5. We have plenty of iPhone 4s in stock, and a few boxes of old HTC Desires that will do the job just fine if we run out of iPhones. Since Apple is discontinuing the iPhone 4 8GB (which we do have plenty of stock of) we're moving up to the brand new iPhone 4S 8GB  Using the oldest available platform available at all times keeps purchase and repair cost per unit down, maximizes device/charger/accessory compatibility, nobody is speculating in breaking their device to get a new one, and I get to see the dejected look in the eyes of the users and new employees when I hand them their iPhone 4. Also, when someone breaks their phone, we just swap it out from a pool of phones we have already gotten back from service, so there is no waiting for the users for "their" phones to come back from repair. We advise all users that we only support the functionality of the device, if they want to keep their pics, texts, apps etc they should make a backup on iTunes on a private computer or use iCloud. No beer at work, but a coworker brought buns with custard and frosting (skoleboller) today!
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Sep 12, 2013 12:58
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I'm sick of iOS 7 updates already.
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Sep 19, 2013 07:17
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skooma512 posted:Accepted a side job for a Macbook Air hard drive removal that the user fried in the sun. Both are available on eBay for negligible money, and the client has given you no time limit? This would be something I would celebrate for the markup I would put on it, not something I would say pisses me off 
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Oct 4, 2013 07:37
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eDOCS DM 5.3.0 here. It was hilarious when some random Windows update (my guess) suddenly caused DM to save all Powerpoint files as Excel files.
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Nov 27, 2013 08:42
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Wreath challenge accepted!
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Dec 3, 2013 09:07
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I'm scared by the number of users who fill their cellphones up with apps and other crap, and when it needs to be replaced they have no idea what an Apple ID, iTunes, iCloud or the app store is.
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Jan 13, 2014 08:50
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Paladine_PSoT posted:I'd be interested to know, how has working in support situations effected how you interface with support when you need it? I know exactly what I need to say to get exactly the parts I want replaced, and I know how to cut through bullshit troubleshooting. Hint: Whatever you want replaced, say that you swapped it with a good one, and it worked, and the broken one didn't work on the computer you swapped it with (such as harddrives, video cards, etc.) When they ask you to try to do a thing to troubleshoot, say "I already did that, and it didn't work" Always say "It doesn't work in BIOS either, and it doesn't work when I boot from a Linux live CD" External things always work when something on a laptop is broken (display, keyboard etc). Basically, if you have a part of something that you want replaced, leave no doubt in the support monkeys mind about how and why it is broken, even if you yourself just suspect it might be broken. The techs that come out to fix it are glorified mechanics, they are just there to replace the thing, and doesn't care about diagnosis as long as poo poo works when they are done wrenching.
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Jan 14, 2014 12:53
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And another two laptops turn into one. One of them had been ripped out of its docking station breaking both the bottom cover and the base frame that the motherboard and palmrest/keyboard mounts to, the other one had clear black spots on the LCD where someone was jabbing their finger to point at something.
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Jan 20, 2014 12:22
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Zemyla posted:Did you do this during a lightning storm, and when you got it to work, shout "It's alive! IT'S ALIVE! AHAHAHA!"? I have built tons of far worse creations than this, my own Dell Studio XPS 13 is on its fourth CPU taken from progressively more powerful Latitude E6400s that have been smashed by users, second set of RAM from an E6420 and third SSD. Its WWAN also comes from an E6420. It's so old by now, but I can't justify replacing it as long as it's working. Frankenlaptop (E6430, now with display from E6420) will go onto the pile of functional laptops that we hand out to new employees. Turnover can be brutal in periods, so we often have practically brand new equipment that has been used for a few weeks and then handed in again. It's how I'm swimming in Apple gear that nobody cares about, have an Intel 335 SSD RAID in my E6430, and how I got my iPhone 5C (the only one in the company). The RAM from the smashed E6420 from today went into my E6410 Nvidia Hackbook Pro with Intel SSD. So bottom line, work in Big Oil.
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Jan 20, 2014 14:27
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Eemo1 posted:rolleyes, And we also know how to get whiteboards and markers in meeting rooms (usually with smartboards already installed) And we also know where to get business cards because
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Jan 24, 2014 13:04
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If I had the choice between being in a room with a monkey with a loaded gun with the safety off and being in a room with a user with a PST file, I would take the monkey every time. At least there is a slight chance you'll make it out alive.
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Feb 6, 2014 10:29
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Lacrosse posted:I'm almost done with my 2 weeks training as a computer hardware field technician. I service warranties on laptop and desktop computers at customers' homes and places of business. Prior to this, I was doing Android/iPhone/WP8/Blackberry tier 2 tech support for a call center. Most laptop eSATA ports are also USB ports these days. We supported elementary schools where the laptops the students were supplied had accidental damage support. Laptop used for soccer target practice? No problem, have a new one!
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Feb 20, 2014 09:25
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A laptop harddrive fails while I'm away on vacation. Now, if I were at work, I would replace the failed mechanical drive with one of the gazillion SSDs we have lying around, reinstall whatever and move on with my life. What does it take to replace a harddrive when I'm on a weeks vacation? Five people Four phonecalls Three emails Two replacement harddrives (It's a Dell Precision) One Dell tech And an hour of instructions and discussion in my face when I get back from vacation. Even though it's well-meant by all parties involved and they are just trying to help the user, I share an office with three helpdesk techs, and a floor with 12 people in the IT department. Apparently none of these people have ever encountered a faulty harddrive ever before in their career.
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Mar 3, 2014 09:47
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RIP fellow goon and SH/SC'er Evilmuppet  Hopefully he's in a better place now.
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Mar 10, 2014 12:38
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One of the C-levels had a conference room malfunction when he wanted to use it, and ordered a complete check of every room we have. Hello license to print OT money 
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Mar 11, 2014 07:47
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Crowley posted:Down here we won't get paid for OT. Ever! We have several different models at my workplace, I'm straight salary+OT at 150%, 200% after 4 hrs or on weekends/national holidays, which means if I work a second over my 37,5 hrs a week, I start charging. If I work any LESS, I get my salary at least. I can also chose to take my OT as comp time+the 50 or 100% OT pay, but I haven't needed that yet, as I love the $$$ too much. This model suits me fine due to the ad-hoc nature of daily helpdesk work, and since I'm not involved in any long-term projects with due dates. Other positions here have 200 hrs of OT included in their yearly contract and they don't start getting paid extra until those hours are up, and there are probably several other models mixing OT, no OT and comp time/OT pay.
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Mar 11, 2014 10:49
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notwithoutmyanus posted:The datacenter staff are being laid off. Management has decided 24x7 coverage isn't needed, at least that's what's being said. The answer is ALWAYS to show the same loyalty to the company that the company is showing to you, and never more than that.
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Mar 26, 2014 13:22
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Is our monitoring solution up to snuff, as in are people actually reading the midnight/4am/etc alerts that poo poo is down? Of course not...yet. Waiting 8 weeks for an extra exchange address to create an alert account will do that. At the same I'm going to try to get the hell out of dodge to apply for a different role outside of where I'm at (security analyst instead of availability & capacity management). In talking to the director, he implied I should leave my current role better than when I started it - so that I don't look like I'm part of the "Rats fleeing a sinking ship" scenario. So my question is: how can it be anything but exactly that at this point? I'm not part of the staff being laid off, but considered part of the datacenter.
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A ticket system came in here too. Yesterday we moved from Helpstar 2009 to Microsoft Service Manager. So far it's been pretty pleasant, and I have rewritten our intranet IT FAQ with direct links to all kinds of different requests in the web portal.
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Apr 4, 2014 11:04
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nexxai posted:lol "It's answered in the IT FAQ" 
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Apr 4, 2014 15:57
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Reply to all with "Please summarize".
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Apr 7, 2014 12:28
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I'm the only one on my team that has the guts to say "No. Use Helpdesk." when users try to report issues via Lync or my e-mailaddress or phone. Slowly I've learned users that they should not contact me directly, and until now contact attempts have been down to a minimum. One of my coworkers is out sick, and now everyone who is used to just going directly to him is trying to contact me instead. Suddenly I have a ton of people I have never met or spoken to before writing me on Lync or email saying "halp, computer does not work".
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Apr 8, 2014 13:28
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An actually somewhat interesting ticket came in! A lady complained that her laptop had entered sleep mode 30 times in the last 10 minutes, it happened as soon as she started typing. Turns out she was wearing a bracelet with a magnetic clasp, and it triggered the sleep mode sensor in the palm rest. She took it off, and all was well.
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Apr 23, 2014 07:13
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A trip to an ultramodern offshore semisubmersible oilrig came in! I jump on a helicopter next Friday, spend the weekend unplugging Windows XP computers and plugging in Windows 7 computers, and fly back in on Monday! It's like printing money  I've been on the oilrigs before when they were docked for maintenance, but it's my first time on one that's in production out on the sea, and my first helicopter ride ever 
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Apr 25, 2014 12:48
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I was supposed to be back on terra firma tonight, but then the fog came in and we had less than 650 ft/200m of visibility, so I have to spend an extra night on the rig. The upgrade to Windows 7 computers have gone tons better than I expected, everyone picked up their own computer from the store, we copied the favorites and desktops off of the old ones and onto the new ones after we connected them, and then it was just showing the people how to start Outlook and their Citrix apps. We didn't even have to deal with the leftover boxes and trash. And oh god the food, I've been having three kinds of desserts after every meal!
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May 5, 2014 18:37
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I almost want to cry when I see how badly people manage to mess up our Latitude E6420 and E6430. These are computers encased in thick metal, and they still manage to bend, dent and break them. I've tried taking some dead ones and dropping them on the floor or on asphalt just to see what would happen, and the force necessary to replicate some of the poo poo I see boggles my mind.
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May 13, 2014 11:27
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I have a bit of a hoarding issue when it comes to old Latitudes. It's not very long since I finally threw out all the D620/D630 based stuff. It all still works, but they are just too slow to get any actual work done on them, so they get handed out to consultants, pop-up offices for yardstays, people who forget their laptop at home and so on.
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May 26, 2014 08:18
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Congratulations Blacksword and Paladine! I'm sorry we're losing your stories, but I'm immensely more happy for your bank accounts, careers and mental and physical health! Edit: And Crowley too!
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May 30, 2014 11:52
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I just got a stack of 10 brand new Latitude E6400 on my desk. They were bought for a project in 2008, used once, and then put away in a locker. I expect all the batteries to be shot after being out of use for so long, but they are pretty little time capsules.
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Jun 10, 2014 09:50
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This Name was Planned posted:I had a good chuckle at this post since the Dell Latitude E6400 line of laptops is still one of the workhorse laptops we use where I work. I still have about 500 Dell Latitude D630's in active use as well. Our workhorse desktops are HP Compaq dc5750's from 2006. At least the D630s and E6400s are good workhorses, and very easy to service and repair. They also respond well to more memory and faster harddrives/SSDs if you can get your hands on them. We just got our first load of the new E6440s, and the design is tons more prettier, if a bit more anonymous than the E6420/E6430. Our only 12" option now is the E7240, which is pretty nice. We wanted to try out a couple of the E7440 14" ultrabook. Our Dell rep kept claiming that our only storage option was a PCIe minicard SSD, while I wanted a 2,5" SSD, because all the pictures I found of the model online clearly showed the space for it. We get shipped a couple of the laptops, and I tear off the bottom cover. In the 2,5" space is a PCIe card sitting in a 2,5" frame with an adapter to the SATA connector on the motherboard.
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Jun 11, 2014 07:28
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In the future everyone will know IT and Telecom, but I will be the only one knowing computers and phones.
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Jun 13, 2014 07:16
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Make sure you bookmark this page too: http://en.community.dell.com/techcenter/enterprise-client/w/wiki/2065.dell-driver-cab-files-for-enterprise-client-os-deployment.aspx And Latitudes are truly great to work on and with, once you have beaten your Dell rep into submission to get the config you want.
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Jun 18, 2014 11:21
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Since the forums were down, I had lots of unproductive time on my hands, so I decided to build a proof-of-concept shitposting rig: 6 monitors on a small form factor Optiplex 7010. Runs on two of the add-in AMD cards that come with them, and two displayports on the Intel motherboard graphics.
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Jun 26, 2014 09:37
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Daylen Drazzi posted:I was asked to submit my resignation to my current employer so that my replacement could be hired when I transfer to the primary contractor on July 14. Our PM comes over to me yesterday and casually says "So, I heard you submitted your resignation. Got any plans after you leave?" and my heart stopped for a second until I realized he was having a little fun. He cracked a smile and started laughing when he saw my expression. I swear, I almost had a heart attack on the spot. Was the paperwork for you moving to the primary contractor not in place BEFORE you were asked to submit your resignation?
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Jun 26, 2014 13:18
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IŽll make a wild guess that this leaves about 99% of possible keylogging attacks still possible.
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Jul 11, 2014 10:37
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I had to go to the office at 9PM yesterday (Sunday night) to hand over an iPhone to a VP who was travelling. That's during the World Cup Finale. I'm not a football/soccer person, but I'm writing overtime hours like someone who cares about the world cup would. Edit: And I got poo poo because we only had the corporate-mandated iPhone 4S 8GB in stock, and not the iPhone 5S that we are not allowed to buy.
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Jul 14, 2014 08:06
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gently caress printers A brand new HP CM4540 MFP worked for two-three days before it broke down and wouldn't detect its own harddrive. We now have a printer with an Intel 520 SSD.
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Jul 17, 2014 08:33
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Nobody came in all day. So after lunch I cleaned my desk and went on my 4 weeks of vacation!
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Jul 18, 2014 16:11
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