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The closest we get is a restroom that locks. Or the super-secret restroom off of the presidential conference room down the hall.
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Feb 20, 2014 16:14
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You know that you can find the gateway from the subnet and IP info, right? Like, ninety-nine times out of a hundred. Although, with your luck, it'd be that hundredth time...
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Feb 27, 2014 00:05
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Is scrum Europe-speak for a regular department meeting or something?
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May 27, 2014 22:30
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A ticket came in a few days ago with the text simply reading, "Why did you remove my photos?". Turns out the user got hit with cryptowall almost a month ago and just now noticed that her files weren't loading. Never got the extortion screen, and the user is a tiny old lady who basically wouldn't notice if the thing were on fire. And, of course, Mcafee didn't catch a thing either because why the hell would it. I mean, it's not like we need proper security or anything. We're just an airport located next to a major metropolitan center, no big deal. The Muffinlord fucked around with this message at 17:09 on Jun 17, 2014 |
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Jun 17, 2014 16:37
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That's a shame, Dick. My condolences. So we went to check some kiosks in the airport and it turns out that not only did a power outage last long enough to drain all the UPSes, it managed to gently caress up the overhead screens, and what's more, all of the kiosks have been blocked by our ISE system despite having submitted all nineteen MAC addresses almost a month ago for the white list. Our network operations team is a real piece of work. Requests take forever and often just get ignored if managers aren't brought in. If we don't provide undeniable proof that we've done all the client side troubleshooting that we can, getting them to even just check a switch is goddamn impossible.
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Jun 18, 2014 17:50
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I always recommend you back up a ssd with a standard hard drive, and set your swap files and everything you can move from the user profile on that. I think it'd be the same with servers, so you could get as long a lifespan as possible out of it.
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Jul 13, 2014 16:56
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Caged posted:Why would you purposely move swap files away from SSD? Wait, really?
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Jul 14, 2014 19:34
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Huh, now I know. Times have changed, I guess. My user libraries are enormous, though, so I'm going to leave those off my ssd regardless. But this thread taught me something today. I had a bad scare regarding user satisfaction surveys the other day. A user submitted a negative review based on several pieces of ultimately incorrect information and a bad joke I told about my boss dropping the ball on an equipment request, which would have been enough to get a nasty note, but to make things even better, he submitted it on the wrong ticket, namely one assigned to a technician from another, competing IT contractor. So, it can't be buried under the rug, since our competitor now knows I hosed up. Anyway, the situation was resolved like a day later, and my track record is largely positive aside from this, so I survive. But it did leave a knot in my stomach until I talked to my boss today and asked him if we're good. He confirmed we are still good.
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Jul 15, 2014 22:40
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Ticket closed: GO BACK TO SLEEP
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Jul 16, 2014 16:51
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myron cope posted:We stage all of our machines basically by hand. They're usually the same model Dell laptop (we buy basically one model until they stop selling it) and maybe a few other Dell desktops and an ultra book thrown in every once in a while. Use ImageX. The Windows Automated Install Kit will do everything you need, and is free to boot.
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Aug 9, 2014 03:56
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Hey, show of hands, how many of you, when given an oem keyboard in a box, find yourselves holding it like a firearm? Something about those brown cardboard boxes brings out the ten year old in me.
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Aug 25, 2014 16:31
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Dr. Arbitrary posted:No. But for boxes of the right size I'll put it on my shoulder and imagine it's a rocket launcher. Go big or go home! Fat lot of good it'll do you when you get ambushed around a corner by three guys with Microsoft Wireless Desktops. Always bring a few bagged Dell OEM mice to clear a hallway.
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Aug 25, 2014 18:57
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m.hache posted:I've heard good things about http://www.carbonite.com/ I use it, I like it. It's not perfect, but I use it to off-site backup my documents folder, photos, drawings, etc.
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Aug 26, 2014 22:18
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Can we just agree that all connectors are loving terrible except right angle ones? We have these kiosks at work that are jammed into stainless steel boxes with a touchscreen and an overhead hdtv. And payphone guts, but they're not the problem. The problem is that the guys who do CAD for the airport love to build things just barely larger than they have to be, and so these SFF optiplex XE's are shoved in there super tight. You have to use a shoulder to shut some of them and the connectors break fairly frequently.
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Aug 30, 2014 00:46
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He hosed that fan and it's bearing his child
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Sep 4, 2014 22:00
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Wait, your IT guys are unionized?!
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Sep 8, 2014 14:01
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evobatman posted:We live in socialist Scandinavia hell, and not in the land of infinite freedom. Hell's sounding better all the time.
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Sep 8, 2014 14:18
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Words cannot properly articulate my jealousy. My airport is a fairly conservative office environment, and pretty crooked to boot. I don't even know if any unions for desktop support technicians exist here in the States.
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Sep 8, 2014 17:13
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If you're running utorrent on your workstation I'm going to assume you're up to some poo poo unless it's a known utility for some weird work justification. We let a guy go not too long ago for seeding torrents from his desktop. Don't loving clog up the network.
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Sep 29, 2014 13:44
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Is it bad that I'm not going on vacation until next week and I just put up my out of office message? I mean, with a timer so people aren't seeing it yet, but I'm so loving done right now.
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Oct 1, 2014 15:19
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Fenrisulfr posted:A call came in: "Do I have a Bort Reader?" After a few rounds of confused questioning, she corrects herself: "Or wait, is it Abdob?" which is when I clue in that she's failing to read "Adobe". A ticket came in: Do I have a Bort Reader?
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Oct 16, 2014 17:29
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Ahahaha that's amazing. My favorite part is how obvious it is that they intended to dub this in like a billion languages so it's not even close to lip-synched.
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Oct 21, 2014 02:10
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Our ServiceNow shat the bed this morning following an update and changed 76,331 tickets to "reopened" status. My own queue is sixteen hundred tickets long right now.
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Nov 5, 2014 18:54
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Yeah, Mr. Anderson, "thanks" for fixing the printer so we can all turn in our reports You jerk
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Nov 14, 2014 02:10
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Entropic posted:A laptop came in... Okay, I'll bite. Why in the wide world of sports would you do this to a laptop?
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Nov 27, 2014 21:06
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Agrikk posted:Welp, Why would you not turn on automatic updates, force restarts(in the middle of the night), and schedule ccleaner to run weekly or something? You'll just be back at it in another two years because unless the thing catches on fire, he ain't replacing it, let's be honest.
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Dec 24, 2014 03:54
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A power outage came in. It was my first time powering down our server room, so it was actually kinda fun. It didn't come back on for like two hours, so now I'm at home watching anime on my Chromecast and keeping an eye on my inbox.
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Feb 2, 2015 21:01
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Roargasm posted:A user knocked a VGA cable out of her laptop and all hell broke loose I love a good punitive shade of blue. This post was just what my evening needed, thanks.
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Mar 19, 2015 23:21
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A return-to-normal e-mail didn't come in. I work for an organization that runs several clinics in my city, and we have monitoring systems on the vaccine fridges and freezers that tell us if the temperature goes out of range, and will e-mail the clinic managers at each location if their site is the one producing trouble, as well as sending another e-mail when the temperatures go back within acceptable parameters. They also send messages about communications loss with their host unit, which happened this morning as our home office was undergoing some electrical work. So, when the facilities manager e-mailed myself and all the clinic managers later in the day to check if everything had returned to normal, I confirmed that it had. That's when one of the clinic managers chimed in that they got a warning this morning, and no return to normal message. They checked the freezer itself, and it showed an acceptable temperature. I log into the IMS console and sure enough, one of the freezer sensors is tripped. By 0.2 degrees.
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Mar 21, 2015 00:11
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KoRMaK posted:So how is this used? Does the ham radio act as a modem? Pretty much exactly that. Packet radio was pretty speedy in it's time but it's far too slow for anything but mail and simple pages, really.
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Apr 25, 2015 04:26
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A ticket didn't come in, because somehow in the span of about two hours since my boss sent me a ticket, the Spiceworks install my boss and I had been testing was uninstalled and wiped from one of our auxiliary servers. I think the MSP who we're in the process of transitioning away from is to blame, but I don't know who to blame for having a server with no backups and Volume Shadow Service turned off, even if it's just a secondary domain controller serving virtually no function. Thank god file recovery software still works on a VM. Now I get to spend Tuesday trying to unfuck this whole mess.
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May 11, 2015 22:35
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go3 posted:You should probably drop your MSP a line and say 'hey we're doing things to XXX don't worry about it' We're about to drop them a line that their services aren't needed because we have actual staff(me) for desktop IT now, and we want someone who's better suited to handle our server-side stuff.
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May 12, 2015 01:30
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go3 posted:Well good luck with that then, you seem to be doing a stellar job so far! We're trying to really make poo poo better for everyone. Having a ticketing system that isn't their busted-rear end Autotask will make a big difference. Having servers that make some goddamn sense will help, too. What's really been the biggest thing is just having people around whose doors can be knocked on, rather than e-mailing an automated inbox that may or may not even work at all. Everyone at our MSP is capable, but they support organizations way smaller than ours, with much less dynamic demands than ours, and they're just outclassed, and having to run everything we change past them isn't going to let us get anything done. It's just a matter of acquiring all the knowledge they had about our systems from the time before we came on-board.
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May 12, 2015 03:39
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Yay, it looks like the spiceworks install is completely ruined. Some file or another got partly overwritten and now it can't be restored. Thankfully, my boss is set to do a call with the MSP about this behavior, so maybe somewhere they have an offsite backup we don't know about. Like everything else they've never told us. Edit: MJP posted:lovely MSP? Washington, DC. I don't want to lay out exactly what I do, but we're a nonprofit and the MSP we have is a nonprofit as well, which you'd think would keep them a little more honest. The Muffinlord fucked around with this message at 15:12 on May 12, 2015 |
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May 12, 2015 15:10
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I'd be inclined to tell them it was untraceable.
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May 14, 2015 01:49
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That's hosed up. Was it someone making a beep with their mouth, or some kind of automated system? As a new first time parent I'm sympathetic to losing a ton of sleep. At least with our baby I can sort of troubleshoot what's going on, since the scope of things he cares about is pretty small right now.
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Jun 25, 2015 01:41
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Laserface posted:it was a fax machine. What's the reasoning behind not cutting this chucklehead loose? I mean, if you own his company, surely you could put someone more capable in his place. Or at least take away his fax machine in the merger.
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Jun 25, 2015 15:46
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Pretty sure the cryptolocker encryption has been broken, at least in part.
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Jun 29, 2015 16:38
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spankmeister posted:Meanwhile, at larchesdanrew's: At the airport there was a computer so full of dust in one of the maintenance shops that when I turned it on, a puff of dust came shooting out the back like an old lovely car. Another time I was blowing out my case on the balcony of my old high rise and I heard someone's voice from another unit say they thought someone's apartment was on fire. Vacuum your loving work space, guys.
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Jul 1, 2015 21:28
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You handled that the best that you could.
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Jul 10, 2015 15:20
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