hirvox posted:

There's also a megathread for it.

I'm mostly involved in Sharepoint development, but occassionally I get called in to diagnose issues in production environments. A properly configured and maintained environment is a pretty useful thing to have, but occasionally things just.. rot, for the lack of a better word. Basic stuff just breaks without any logical cause, and getting under the hood to figure out what went wrong might require tools like ILSpy and/or Reflector. And what you'll see won't be pretty; Sharepoint is one of those products where the vendor has just added layers upon layers of new code on top of old. Even in SP 2013, there's COM+ and ActiveX somewhere under the hood.

The most common mistake seems to be insufficient data organization. If you have dozens of gigabytes of data or more, you better have them in multiple site collections. The worst example I've seen personally involved a 700+GB site collection with user management done solely with Sharepoint groups. The environment was slow as molasses, search was completely broken and you couldn't even assign ACLs to items anymore.

Renegret posted:

Hello,

If you are going to test your Generators or UPS', please do everyone a favor and please call your friendly neighborhood NOC to give them a heads up you're touching it. We get nervous very easily.

Kind Regards,

Your friendly neighborhood NOC

Dick Trauma posted:

How soft are they?

Dick Trauma posted:

If I had a soft duckling at my desk to pet I might spend less time thinking about punching people in the head.

quote:

I worked 18 hours yesterday due to a day long management meeting I had to be early for and a major network upgrade that ran until 1am.

I was in early this morning to make sure the upgrade wasn't doing anything weird and got permission from one of my bosses to go home at noon.

Before I got home the horrid assistant that wants my head on a plate started sending me a string of her usual bullshit complaints and I wound up being at home for maybe 20 minutes before I had to come back and deal with her.

Definitely had enough of this place.

Che Delilas posted:

The situation you're describing is called "leverage." Time to ask for a raise.

Varkk posted:

Can you type a vaguely relevant query in to a Google search box?
Congratulations you have more than enough skills to begin in IT support. You can't hope to hold enough information in your head at all times to be able to fix problems. Instead you need to know where to look to find the solutions.

Sirotan posted:

Pouring out a 40 12oz for my homie blackswordca.

Volmarias posted:

... from my kidney. It tried to send an attachment way over the limit, and I just don't have the bandwidth from my kidney to my bladder to handle it in a timely matter. My body's first line support incorrectly diagnosed a solution to this problem and attempted to power cycle my digestive system several times before I was able to convince it that this was counterproductive. In the finest tradition of end users, it decided to keep trying a couple more times throughout the next several hours, because that's worked before sometimes, and that and "fever" is all it knows how to do to respond to issues.

After tier 1 triage by an external support desk (my wife), the decision was made to bring my body to a service desk, where MD certified professionals could diagnose it. After running several tests, the diagnosis of my kidney trying to email a 1GB picture of a rock to a third party was confirmed. Drugs that SH/SC would definitely approve of were injected into the faulty unit to disable alarms while the attachment could slowly make its way through the system and to the third party.

While my kidney was warned against trying to send any more attachments that cannot possibly be delivered in a timely manner, I unfortunately expect this to occur again. My kidney is a hoarder user that those of you supporting people with 20GB PST files can appreciate, and has done this before. Systemic mismanagement means that it will not properly be disciplined for this action, and will likely only continue to grow its collection of rocks, despite admonitions, pleas, and indeed direct interventions otherwise. As with all problem users, it is only a matter of time until another ticket comes in about this.

eithedog posted:

Something desperately tried to get out

mllaneza posted:

And Shoretell uses hold music sampled at 48khz. It's the only thing I don't like about them.

quote:

Wonderful, [redacted], thanks. I found most of, but not the important part,
of what you found for the mailshell. That is, didn't know origin was in
Germany. Ok, that confirms it's not "Solutions.Net" (on one of my
finds), or about solutions. 2) I think the other one is my server hooked
up with microsoft. Which idea Leads me to at least hope it's at least
ostensibly legit. But didn't know if that server had any
connection-relation to or thru iinet or not.
I need an IT guy. I'm just a therapist, writer, artist trying to
survive in a lane going too fast around me. As a former marine, tho now
Buddhist, thus a little inner-wrestling going on now & then, it still
feels pretty krappy to have to say I would welcome assistance from
knights in shining armor, but such would be welcome. But I couldn't pay
you, barely paying the bills and too often not. And you guys have got
regular work to do and a life, etc, but every now and then, if get some
ideas...

quote:

Hello again,

*IMPORTANT: *
Been getting nagged(?) occasionally by suspicious connection(s)
fr/ "...mailshell.net".
The 1st time was there was when some other *really* weird things with
Firefox AND when trying to get to Webmail (*some detail further below*).
The "nj-rules" caught my attention, of course ("Ninja Rules"? Give me a
break!)

Below data sets from "TcpView": Local info at Left, Remote Info right:

*BUT THIS ONE ??? WHO?*
* [System Process] 0 TCP cpbridgepc.domain.actdsltmp
54257 li-usca-rules-6.mailshell.net http

*Others I managed to catch via TcpView (from different IP's): *
[]10/21/14: 54257 li-usca-rules-6.mailshell.net http
(173.230.146.110; 2917569134)
[]10/4/14: 55177 li-nj-rules-1.mailshell.net http
(23.239.13.41; 401542441)
[] 9/9/14: 53072 s15313536.mailshell.net http (87.106.5.34;
1466565922)

*AND Just for checks, THIS ONE IS is my connection to YOU, RIGHT?*
* SeaPort.EXE 3528 TCP cpbridgepc.domain.actdsltmp
54244 65.55.2.82 http ESTABLISHED

*Detail on weird email event:*
Firefox's browsing address/ URL showed a *Very Long Code After
The usual Webmail URL* (1st time ever, sorry, didn't copy it, them
actually), and persisted as tried to reload it to get to something more
normal, etc... until closed tab & used an original link (from deeper in
bookmarks) but even then couldn't get logIn to work right (incl. the
Captcha, had either not showing or discombobulated, etc !!!). After
15-30 min(?) finally the page looked right enough to go in to email.

Renegret posted:

"Hey Renegret, can you help us test the new ticketing system?"

Ticket couldn't be closed because three of us managed to crush the entire ticketing system designed to be used by thousands of people. And this doesn't change the planned rollout date sometime next week.

It'll never cease to amaze me how such a huge project with so much time and money invested into it, not to mention the numerous highly paid contractors and experts, can be taken down by three people running stupid queries.

quote:

Comments: i want to get back to oogle

anthonypants posted:

You didn't hear? http://blog.craigslist.org/2014/11/24/craigslist-dns-outage/

Lord Dudeguy posted:

Good for IT, bad if you want to customize it, really bad if other departments want a piece.

BMC Footprints is what happens when other departments want a piece, but won't tell you which piece. You can cross-departmentalize tickets and heavily customize/create automated workflows, but only if the departments use similar fields/keys.

"But my department is special!" and then it all falls to poo poo.

Collateral Damage posted:

"Oh and while I have you on the line..."

Japanese Dating Sim posted:

This is one of the few exceptions where it's ok for work to call you during vacation.

Also I hope you aren't a Lakers fan cause that game is going to be pretty one-sided.

Coredump posted:

Dammit footprints. One of the new guys asked me to add him to the ticketing system because when he logs in, he still getting in as a customer. I go to add him to the system, workspace, and then our team. I get done and now I notice there are two people on the team with the same name. Find out someone else tried to add him but used the wrong email. No matter, I'll just delete the other person from the workspace. However footprints won't let me do anything with the other person, it just keeps throwing up, "Please Fix the following errors:duplicate name". That's what deleting the person from the person from the workspace would do!

Coredump posted:

Yeah, that's what I ended up having to do to fix it. I'm honestly surprised to hear people speak positively of Footprints or any of Numara's software.

Che Delilas posted:

The orientation/training guy at an old job would tell a story. It was about the time he went to a Red Robin (a restaurant franchise that he assured us he likes), and when his waitress asked him how he was and he responded in kind, she said, "Oh, I'm SURVIVING" or something along the same lines (I can't remember the wording exactly). Sounds fairly normal right? He went on to tell us that her reply put him off so much that he's never been back to that specific Red Robin. In ten years.

Seriously dude? There was a lot of pettiness from a lot of people at that company, but that goes beyond the pale. I understand if they serve you like a hunk of raw chicken or are repeatedly surly or something, but one offhand, non-standard comment that wouldn't be given a second thought by most reasonable humans and you write off the place forever? There probably isn't even a single person working there now that worked there when they were so impertinent as to not fake bubbly, unambiguous joy for the sake of your porcelain feelings one single time.

The context of this story is always training the people at this company (the place I worked, not Red Robin) to affect happiness and use positive language 100% of the time. For example, never using the phrase, "no problem," and instead using something like, "I'd be happy to," in response to a request or, "it was my pleasure," in response to thanks. Because it apparently leaves a more positive impression in a customer's mind, something subconscious to add to their whole experience and leave them thinking that this place is special. Okay fine, I can go along with that as a policy. But that story you tell just makes you look like a chode, it's not a good example of the way normal people react to things on a conscious level.

you ate my cat posted:

At last count I have access to 107 separate systems, most of which I use daily in my job as ISP tech support / escalated issues. 'Normal' reps have approx 90. Of those, probably 30 or so are unique passwords. One system I have 4 different username/password combos because there's no profile switcher, so to take a different sort of chat I have to log into a different user. This is for one of the top 5 ISPs in the US, so they don't even have the excuse of being too small to change.

quote:

you do not have my permission to “close” this ticket… how dare you do so without asking, first.

beepsandboops posted:

Can't wait to see where this goes

Dr. Arbitrary posted:

That's amazing!

Wizard of the Deep posted:

Please tell me that was a new ticket, or reopening the old one. Then you can close the ticket (again) with the comment "Testing account configuration to verify permission is available to close tickets." Then reply to the customer that you do indeed have the appropriate permissions. Or even better, call them and thank them for pointing out a possible misconfiguration in your systems.

Che Delilas posted:

Did they really, REALLY use the phrase "how dare you?"

quote:

Your email account is working as intended, since you are able to send and receive mails. Since it is working, we provided you the correct settings for your smart phone configuration, and advised you that we no longer support the manual setup of email on iphones. Therefore, the ticket was marked as Closed. A response re-opens the ticket; however, the same information applies, and we would recommend that you speak with someone from your cell phone provider, or a genius from the Mac Store.

anthonypants posted:

anthonypants posted:

Friends, I would like to share with you an email our support address just received. Please enjoy it in good health.

Grapeshot posted:

Sounds like a job for DeepFreeze but good luck getting permission to use it.

Or maybe if it's the same malware installing to the same location every time, you could prevent it from installing by putting an empty file with the same name as its folder and then empty folders with the same name as any files. No one ever checks for that situation in an installer.

Spazz posted:

Start looking now, don't wait six weeks. You don't have to get an offer letter, but at least be in discussion with a few places so you know you have something to fall back on.